JUST AFTER MIDNIGHT LTD
24/7 Full Stack Support
24/7 full stack application support across cloud and hybrid environments. Covers front-end, back-end, APIs, and databases with monitoring, incident management, patching, security, disaster recovery, and optimisation. SLA-backed responses, continuity, and collaboration, ensuring high availability, resilience, and peak performance of business-critical applications
Features
- 24/7 full stack application and cloud support
- Global follow-the-sun support for continuous coverage
- Proactive monitoring and observability
- End-to-end incident management and resolution
- Named account manager and support engineer for continuity
- Comprehensive coverage across application, platform, and infrastructure layers
- Security incident response and escalation
- Business continuity support, including backup verification and disaster recovery
- SLA reporting and service reviews
- Continuous optimisation and improvement recommendations
Benefits
- Reduced downtime for mission-critical systems
- Faster incident detection and resolution
- Clear accountability via a dedicated full stack support team
- Improved system reliability and resilience
- 24/7 operational assurance and coverage
- Enhanced security and reduced operational risk
- Better visibility into system health
- Consistent, SLA-backed managed support model
- Improved performance through ongoing optimisation
- Enables teams to focus on business priorities
Pricing
- Education pricing available
Service documents
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Framework
G-Cloud 15
Service ID
1 1 5 2 3 7 7 9 4 7 6 9 3 1 7
Contact
JUST AFTER MIDNIGHT LTD
Matt Hill
Telephone: 02032909247
Email: digitalmarketplace@justaftermidnight.com
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private IaaS
- Managed Private SaaS/PaaS
Managed Public cloud
- Managed Public IaaS
- Managed Public SaaS/PaaS
Managed Hybrid Cloud
- Managed Hybrid IaaS
- Managed Hybrid SaaS/PaaS
Service scope
- Service constraints
-
Standard cloud hosting constraints.
Any client specific constraints we are asked to work with eg security/access restrictions.
Support is only available remotely.
User support
- Email or online ticketing support
- Yes
- Support response times
-
We have 24/7 support teams across global offices so response times are unaffected by weekends/public holidays. We offer tiered levels of support which can be adjusted to each individual customer's needs. Just After Midnight defines SLAs for both response and target resolution times. General, indicative SLAs are:
P1 issues: Initial acknowledgement within 15 minutes and a target resolution time of 4 hours.
P2 issues: Initial acknowledgement within 30 minutes and a target resolution time of 12 hours.
We can also provide P3 and P4 support levels.
Customers can request specialist SLAs for events/expected traffic peaks eg application window. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- EN 301 549
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Support levels
-
Just After Midnight provides tiered levels of support, which are tailored to each customer’s operational requirements.
Support levels may vary based on factors including supported environments, application complexity, service hours, monitoring requirements, and third-party integrations. As a result, support costs and service levels are defined on a per-customer basis.
Support levels typically include:
- 24/7 Full Stack Support covering applications, cloud platforms, and infrastructure
- Defined incident severity levels (P1–P4) with associated response and target resolution times
- Access to named support engineers for continuity and operational familiarity
- Escalation to senior engineers and service management as required
- Availability of Technical Account Management for service oversight and coordination
Just After Midnight defines SLAs for both response and target resolution times, which may be customer-specific. Indicative SLAs include:
- P1: Initial acknowledgement within 15 minutes, diagnosis within 1 hour, target resolution within 4 hours
- P2: Initial acknowledgement within 30 minutes, diagnosis within 1 hour, target resolution within 12 hours
- P3 and P4: Response and resolution times agreed based on priority and scope
Enhanced or specialist SLAs can be provided for planned events or periods of increased operational risk, subject to prior agreement.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- AWS, GCP and Azure Cloud hosting, CDN and SSL providers
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £950.00 | |
| Network architect | £1,100.00 | |
| Lead network architect | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £1,250.00 | |
| Lead security architect | £1,350.00 | |
| Principal security architect | £1,450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £950.00 | |
| Solution architect | £1,100.00 | |
| Senior solution architect | £1,250.00 | |
| Lead solution architect | £1,350.00 | |
| Principal solution architect | £1,450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £950.00 | |
| Technical architect | £1,100.00 | |
| Senior technical architect | £1,250.00 | |
| Lead technical architect | £1,350.00 | |
| Principal technical architect | £1,450.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,350.00 | |
| Principal cyber security audit and assurance | £1,450.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £1,250.00 | |
| Senior business relationship manager | £1,350.00 | |
| Lead business relationship manager | £1,450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £1,100.00 | |
| Change and release analyst | £1,250.00 | |
| Change and release manager | £1,350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £950.00 | |
| Senior operations analyst | £1,100.00 | |
| Operational control manager | £1,300.00 | |
| Head of command and control | £1,400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £950.00 | |
| IT service manager | £1,100.00 | |
| Senior IT service manager | £1,250.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £950.00 | |
| Major incident manager | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £950.00 | |
| Infrastructure engineer | £1,100.00 | |
| Senior infrastructure engineer | £1,250.00 | |
| Lead infrastructure engineer | £1,350.00 | |
| Principal infrastructure engineer | £1,450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £950.00 | |
| Infrastructure operations engineer | £1,100.00 | |
| Senior infrastructure operations engineer | £1,250.00 | |
| Lead infrastructure operations engineer | £1,350.00 | |
| Principal infrastructure operations engineer | £1,450.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £950.00 | |
| Problem manager | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £950.00 | |
| Senior service desk analyst | £1,100.00 | |
| Service desk manager | £1,250.00 | |
| Head of service desk | £1,350.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £1,100.00 | |
| Delivery manager | £1,250.00 | |
| Senior delivery manager | £1,350.00 | |
| Head of (Agile) delivery management | £1,450.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior DevOps engineer | £1,150.00 | |
| DevOps engineer | £1,250.00 | |
| Senior DevOps engineer | £1,300.00 | |
| Senior DevOps engineer - management | £1,350.00 | |
| Lead DevOps engineer | £1,400.00 | |
| Lead DevOps engineer - management | £1,450.00 | |
| Principal DevOps engineer | £1,500.00 | |
| Principal DevOps engineer - management | £1,550.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- Friday 11 July 2025
- What the ISO/IEC 27001 doesn’t cover
-
8.25 - Secure development life cycle
8.29 - Security testing in development and acceptance
We do not provide these services. - ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- One Compliance
- PCI DSS accreditation date
- Friday 7 November 2025
- What the PCI DSS doesn’t cover
- Levels 1-3
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 4ab35d07-1834-4f74-9bed-c3fbfaec87a2
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 3dfa75e4-ec35-457e-9d5e-cb26b9f4da19
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
- Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
- Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
- How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
- Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
- Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
- Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
-
Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
- Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
- Working conditions which promote an inclusive working environment and promote retention and progression
- Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at digitalmarketplace@justaftermidnight.com.
Tell them what format you need. It will help if you say what assistive technology you use.