ZELLIS UK LIMITED

ZellisONE

ZellisONE is the UK and Ireland’s most advanced integrated HR, payroll and Workforce Management system, combining rich functionality, seamless integration, advanced analytics, intuitive self service, and ground-breaking AI for intelligent assistance. It adapts to complex needs and is complemented by optional additional services.

Features

• Supports payroll, expenses, P11D, Pension auto-enrolment, leave and absence
• Quickly and reliably processes large and complex payrolls
• Supports onboarding, performance management, learning and development tracking, succession planning
• Time and attendance supports multiple schedules, rotas, and shifts
• Pensions capability that works across all sectors
• Regular updates, driven by customer experience and market trends
• User-friendly any device access 24/7 for tracking, analysis, and reporting
• Standard or custom reports using real-time data with user-friendly dashboards
• Integrated HR, payroll, Workforce Management with advanced workflow and AI
• ISO 27001 certification for data and information security

Benefits

• Supports accurate, reliable payroll readily configured to your requirements
• Supports legislative and regulatory compliance with advanced planning for changes
• Supports public sector government returns and survey requirements
• Accurate, faster pay reviews from centralised pay and reward data
• Single data source providing integrity and reduced risk of fraud
• Comprehensive, accurate, real-time information, enabling evidence-based decisions
• Controlled, automated, and streamlined processes driving efficiency and cost reduction
• Supports enhanced employee engagement, driving productivity and retention
• Ability to integrate employee benefits, communications, recognition, and wellbeing software
• Flexibility to re-configure provides enhanced future-proofing capabilities

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidsupport@zellis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

115562592314359

Contact

Jonathan Carter
0800 0420315
bidsupport@zellis.com

About the service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management

  Human capital management

  • Core Human Resources Applications
  • Talent Management Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Zellis will provide zellis.com domain URLs for each customer, as we do not support the use of customer-owned domain names. Please keep in mind any limitations outlined in the Zellis Fair Usage Policy. We do not offer support for your own encryption keys, or the installation of ZellisONE into your own Azure tenant. Secure connectivity via the Internet is used therefore VPN technologies are not required. Please talk to us to discuss any legacy technologies or requirements you have become reliant upon for your HR/payroll processes.
• System requirements:
  • Use a supported Identity Provider for SSO and MS365 Integration.
  • Use of Microsoft Edge Chromium, Google Chrome, Apple Safari browsers
  • Stable and reliable Internet connectivity.
  • Apple iOS or Android devices for self-service mobile app.
  • Appropriate Microsoft licensing for MS365 or Power Platform (if required).
  • Microsoft 365 version 16.0.11629 or above (for MS365 integration).
  • Installation of Outlook Add-Ins XML manifest files (for MS365 integration).
  • Own BACS software for payments via Payroll module.
  • SFTP Client or server (if file-based interfaces used).

User support

• Email or online ticketing support: Yes
• Support response times: We recognise that our customers have individual needs and so we have different tiers of customer support available for our customers. Access to our customer help centre and our extensive knowledge base is available 24/7 for everyone regardless of service tier. However, response and resolution times are dependent on the priority of the case and the level of support you choose from our range of support tiers. Our multi-tier option provides differing levels of service hours from our customer support team (including 24/7 coverage if required) and enhanced service level targets alongside a range of other features.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Our customer support helpdesk service manages incidents/issues raised by customers. The customer support desk standard tier operational hours are 09:00am to 17.30pm Monday to Friday (excluding Bank Holidays). The customer support helpdesk is manned by dedicated support consultants. Calls can be made via telephone, chat or via case through the customer help centre. Outside hours, calls can be logged via the customer help centre 24/7. Customers may subscribe to one of our premium tiers of customer support which provides extended opening hours, enhanced service level targets and a range of additional features.; The helpdesk is underpinned by a robust incident management system, which enables calls to be logged efficiently, issues to be managed and resolved effectively, and progress to be monitored throughout. ; Customer support calls are logged on our incident management system. All calls are acknowledged, and each call is allocated a unique call reference number. This operates 24 hours per day, 7 days per week. ; Calls are prioritised as agreed between the support consultant and customer, based on standard service level target (SLT) criteria. Service level targets are published within the SLT, providing target response, resolution, and escalation times for each category of priority.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Onboarding new customers is a critical aspect of our service. Each customer is assigned a Customer Success Manager (CSM), who collaborates closely with your project management team to enable a seamless transition and help you realise value from your investment as swiftly as possible. Our experienced implementation team will provide the specialist knowledge and support necessary for a successful adoption of your new solution.; ; As part of the onboarding process, you will receive comprehensive training on our Help Centre, giving you 24/7 access to support, advice, and guidance whenever you need it.; ; During the due diligence phase, we will deliver a range of standard training courses tailored to the solution you have purchased. Where appropriate, we will also conduct a training needs analysis with you, enabling us to identify and provide any additional training required to enable you get the most out of your new solution.; ; Throughout the training, your designated employees will progress through the courses and receive materials to keep for reference, supporting them both during and after implementation.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: When a contract with Zellis concludes, users have several options for extracting their data. Upon expiry or termination, the customer and Zellis agree on the required assistance to facilitate the transfer of data to another provider. This process is formalised through an exit task list, which details each activity and any associated costs.; ; There are three principal exit options. Firstly, customers may opt for a read-only service, which allows continued access to view data in the ZellisONE Core Product for a fixed period, subject to additional charges. However, this does not include support for exporting data to other systems or formats.; ; Secondly, Zellis can generate a standard data extract of employee data and pay history from the database. This is a structured, readable set of data, and charges apply for both the extraction and transfer. Customers may also run their own data extractions using reporting tools before exit.; ; Thirdly, enhanced exit options are available, including bespoke data extractions in formats such as CSV or XLS, which are chargeable based on the effort required. All data is removed from Zellis systems after contractual exit, in line with the agreement.
• End-of-contract process: When a contract with Zellis concludes, users have several options for extracting their data. Upon expiry or termination, the customer and Zellis agree on the required assistance to facilitate the transfer of data to another provider. This process is formalised through an exit task list, which details each activity and any associated costs.; ; There are three principal exit options. Firstly, customers may opt for a read-only service, which allows continued access to view data in the ZellisONE Core Product for a fixed period, subject to additional charges. However, this does not include support for exporting data to other systems or formats.; ; Secondly, Zellis can generate a standard data extract of employee data and pay history from the database. This is a structured, readable set of data, and charges apply for both the extraction and transfer. Customers may also run their own data extractions using reporting tools before exit.; ; Thirdly, enhanced exit options are available, including bespoke data extractions in formats such as CSV or XLS, which are chargeable based on the effort required. All data is removed from Zellis systems after contractual exit, in line with the agreement.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Not applicable.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference however responsive design will re-size the screen depending on the device being used.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: ZellisONE APIs offers a secure and comprehensive suite of ODATA 4.0 and RESTful endpoints, enabling organisations to integrate, automate, and manage HR, payroll and Workforce Management data. Service setup requires registration with Microsoft Entra ID, configuration of App Roles for each environment, and the allocation of Azure API Management subscription keys. The API supports both service-to-service (read/write) and user-to-service (read-only) connections, with secure access managed through HTTPS and OAuth2.; ; Users can modify data via RESTful endpoints, including performing bulk data imports, with access controlled by role-based security profiles so that data is accessible only to those with the appropriate permissions. API usage is governed by the Zellis Fair Usage Policy, which is intended to provide a consistent and reliable service for all customers.; ; Integration Builder for non-payroll integrations is a core component of the integration platform, simplifying the movement of data between systems. It supports both RESTful APIs and file-based integrations (SFTP) and employs token-based authentication alongside features such as pagination and query parameters for efficient data retrieval. Integration Builder reduces reliance on custom development, supporting robust data governance and operational resilience.
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: ZellisONE accommodates a considerable degree of configuration to meet buyer requirements. ; ; Branding facilities can be provided to allow the buyer to customise their self-service portal to get the look and feel of their own organisation. The branding pack allows you to amend style sheets, to customise images, logos, fonts and colours in line with existing intranet, internet and portal website styling.; ; ZellisONE has also been designed and developed in close consultation with the independent Customer User Group and Zellis continuously work with customer feedback from our Extranet site to enhance efficiency, intuitive data input and process flows and simple navigation. ; ; All configurations are then protected on an on-going basis even following system upgrades, as these user changes form part of the database and not the software.

Scaling

• Independence of resources: ZellisONE delivers consistent performance by logically and physically separating each customer’s systems and data. Dedicated databases, namespaces, and Virtual Private Clouds provide strong isolation across both Azure and Amazon Web Services (AWS) environments providing a unified solution across both cloud environments. ; ; Azure Kubernetes Service (AKS) provides automated scaling and self-healing for Payroll, AI, and Analytics, while AWS EC2 equivalents deliver elasticity for HR and Workforce Management. This modular, multi-cloud architecture allows each customer’s workloads to operate independently, preventing demand from one organisation affecting others and not comingling data. Continuous monitoring and high availability underpin reliable service and operational continuity.

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics, including uptime and overall performance, are reviewed during scheduled service meetings. These discussions take place with your Customer Success Manager or Commercial Account Manager, providing an opportunity to address operational trends and any areas for improvement.; ; Regular reviews help maintain transparency and support a collaborative approach to service delivery, so the Buyer’s organisation’s requirements are consistently met.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data export in ZellisONE is managed through an advanced reporting and analytics environment. The platform features a dedicated reporting database, enabling users to extract data without affecting system performance. ; ; Integrated graphical tools, such as Reporting Services (RRS), provide access to payroll, HR and Workforce Management datasets, while the Zellis Intelligence Platform transforms data for use in business intelligence applications like Microsoft Power BI.; ; Additionally, robust APIs and integration tools, including ODATA 4.0 and RESTful endpoints, support secure and efficient data export to external systems, maintaining confidentiality and integrity throughout the process.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • XLSX
  • PDF
  • ODS
  • ODT
  • RTF
  • DOCX
• Data import formats:
  • CSV
  • Other
• Other data import formats: JSON (via APIs)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Zellis protects data in transit between the buyer’s network and our environment using strong encryption and secure protocols, with TLS 1.2 as a minimum standard. All API and browser communications are secured by enforced HTTPS, underpinned by RSA 2048-bit encryption and SHA-2 hashing.; ; For file transfers, Secure File Transfer Protocol (SFTP) with AES256 encryption is used to maintain data security.; ; Trusted digital certificates are applied throughout the system to reinforce authentication and prevent unauthorised access or tampering. Together, these controls safeguard sensitive information, uphold confidentiality, and support compliance with industry standards during all data exchanges.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Within the ZellisONE network, data is protected by logical and physical separation, strict role-based access controls, and robust encryption. Data at rest in Azure is secured using Transparent Data Encryption (TDE) and AES256 encryption, while Amazon Web Services (AWS) employs server-side and database encryption using AES256.; ; Encryption keys are managed via Azure Key Vault and AWS KMS, with comprehensive audit logging and restricted access. Multi-factor authentication, continuous monitoring, and regular vulnerability assessments further strengthen security, maintaining the confidentiality, integrity, and availability of sensitive information across the network.

Availability and resilience

• Guaranteed availability: The solution is accessible 24/7, except during scheduled maintenance periods, for which we aim to give ample notice. These maintenance windows are carefully planned to minimise disruption and fall outside the Core Service Availability Period (CSAP), which is from 0800 to 1800, Monday to Friday, excluding public holidays.; ; Within the CSAP, our primary focus is on providing a robust operational environment, striving for a 99.9% availability rate, exclusive of planned maintenance that for operational or for reasons of expediency cannot be scheduled outside of the CSAP. This commitment underscores our dedication to delivering a dependable service to our customers.
• Approach to resilience: ZellisONE is designed for resilience across a dual cloud architecture, with HR and Workforce Management services on Amazon Web Services (AWS) in Ireland and Payroll, AI, Analytics and Integration on Azure in the UK. ; ; Each platform operates across three Availability Zones, providing geographic diversity and rapid failover if a local issue occurs. Traffic is directed to healthy endpoints via Azure Front Door in Azure and AWS Load Balancer in AWS, supporting performance during adverse events.; ; Workloads are decoupled using Azure Service Bus for durable queuing and SymmetricDS for bi-directional data replication between the AWS and Azure clouds, so that transient spikes or component outages in either environment do not block user actions.; ; Resilience is strengthened through routine disaster recovery exercises, frequent backups with point in time restore, and service objectives targeting RPO of around five minutes and RTO of up to 24 hours from when Zellis declares a major incident.; ; Continuous monitoring and alerting across Azure and AWS, including Sentinel, New Relic, Grafana and native cloud services, promotes early detection and rapid response.; ; This combination of multi zone data centre deployments, intelligent traffic management, asynchronous integration, tested recovery processes and proactive observability supports high availability and dependable service continuity.
• Outage reporting: Any outages and other service-related information is shared via email to nominated users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: ZellisONE delivers secure and flexible authentication for users accessing HR and Payroll services. Supported methods include Multi-Factor Authentication (MFA), public key authentication (such as TLS client certificates), identity federation with existing providers including Google Workspace and Microsoft Entra ID, SAML2.0. OAuth2 support, and traditional username and password. ; ; Authentication is managed through Zellis Auth, which integrates seamlessly with enterprise identity infrastructures and provides a unified login experience. These options enable organisations to adopt the most suitable authentication approach for their needs, enhancing both security and user experience while maintaining compliance with recognised good practice.
• Access restrictions in management interfaces and support channels: Access to management interfaces is strictly limited through Privileged Identity Management (PIM) in Microsoft Entra ID, providing just-in-time, time-bound, and approval-based privileged access. Multifactor authentication is required for all role activations, with regular access reviews and comprehensive audit logging. ; ; Support channel access to customer data is denied by default and only granted temporarily, following robust audit and compliance controls. These measures collectively minimise the risk of unauthorised access, maintain oversight of all administrative activities, and uphold the highest standards of security and data protection across all management and support operations.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus. SOC1 Type II for IT Controls.
• Information security policies and processes: Zellis operates a comprehensive Information Security Management System (ISMS) certified to ISO/IEC 27001:2022 and Cyber Essentials Plus. Our ISMS is underpinned by a suite of documented policies and processes that cover all aspects of information security, including risk management, asset classification, access control, secure software development, vulnerability management, and incident response.; ; Policies are reviewed at least annually and updated in line with changes in legislation, regulation, or business requirements. All employees complete mandatory annual security and compliance training, with additional awareness activities delivered throughout the year.; ; Security controls are embedded across the organisation and technology stack. These include multi-factor authentication, encryption of data in transit and at rest, regular penetration testing by independent third parties, and continuous monitoring via a 24/7 Security Operations Centre. Incident management processes are clearly defined, providing prompt detection, response, and communication.; ; Supplier relationships are governed by robust due diligence and contractual requirements. Zellis’ approach is subject to regular internal and external audits, with a focus on continual improvement.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Zellis maintains a robust configuration and change management process as part of its ISO/IEC 27001:2022 certified ISMS. All service components are tracked throughout their lifecycle using a centralised Configuration Management Database (CMDB), combining automated discovery and manual updates by asset owners. ; ; Changes are subject to formal assessment, including risk and security impact analysis, and require approval from the Change Advisory Board. ; ; Security assessments and Data Privacy Impact Assessments (DPIAs) are conducted where relevant, so that potential risks are identified and mitigated before implementation. All changes are documented, tested, and communicated to relevant stakeholders.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Zellis operates a formal vulnerability management process, aligned with ISO/IEC 27001:2022. Potential threats are assessed through regular internal and external vulnerability scanning, penetration testing, and continuous monitoring of threat intelligence from vendors, industry groups, and specialist third parties. ; ; Critical and high-priority patches are deployed within 14 days of release, with medium and low-priority patches addressed within six months and one year, respectively. All vulnerabilities are risk-assessed, prioritised, and tracked through to remediation, providing timely mitigation and ongoing protection of services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Zellis employs continuous protective monitoring using a 24/7 Security Operations Centre and a Security Information and Event Management (SIEM) system.; ; Potential compromises are identified through real-time analysis of logs, alerts, and threat intelligence. When a potential compromise is detected, the Security Incident Management process is initiated, involving triage, containment, eradication, and recovery. Incidents are prioritised and responded to immediately, with critical events escalated without delay to provide rapid mitigation and communication to stakeholders. All actions and outcomes are documented for review and continual improvement.
• Incident management type: Supplier-defined controls
• Incident management approach: Zellis maintains a formally documented Security Incident Management policy and Standard Operating Procedure (SOP) for handling incidents. There are pre-defined processes for common events, including analysis, containment, eradication, recovery, review, and communication. ; ; Users report incidents via a clearly defined process, either directly to management or to the Security team through the Service Desk. Information on reporting is published on the corporate intranet, included in training, and covered in awareness programmes. Incident reports are provided to business owners and Senior Leadership, with communication plans agreed with customers as required.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: SGS United Kingdom Limited
• ISO/IEC 27001 accreditation date: Tuesday 23 July 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 88511D65-8D55-4BB8-8022-AE35BF4278F3
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 1f8c34c3-5e21-44c7-9f62-e29010daf01a
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidsupport@zellis.com. Tell them what format you need. It will help if you say what assistive technology you use.