G2 SPEECH UK LIMITED

SpeechCursor with Aida

SpeechCursor enables speech-to-text directly into any application (including EPR, MS Word and MS Outlook), from anywhere. AI-powered voice technology ensures exceptional speech recognition accuracy. Voice commands allow effortless navigation and amendments. The AI Digital Assistant (Aida) provides structure, formatting, rephrasing, corrections, summarisation and translation. We provide a fully-managed service.

Features

• Speech recognition / Speech-to-text (Dictate to Cursor in any application)
• AI-powered voice technology
• Neural Networks & Deep Learning technologies
• Remote access
• Navigation by voice command
• Grammatical & vocabulary corrections and rephrasing
• New words & autotexts created on the fly by user
• Structure and formatting
• Summarisation
• Translation

Benefits

• Increased efficiency & productivity
• Improved ROI & cost savings
• Reduced turnaround time for document production
• Improved document quality
• Compliance with NHS standards, including Transfer of Care (ToC) requirements
• Improved patient/customer care
• Fully-managed service

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersuk@g2speech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

115671216313369

Contact

Eve Muller
020 4566 5024
tendersuk@g2speech.com

About the service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Generative AI Software Services
  • Document AI Software Services
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: SpeechCursor is used to directly dictate text into third-party clinical and non-clinical applications, via speech recognition. This includes systems such as CRM systems, EPRs/PAS (as well as LIMS, PACS, web portals, etc...) and Microsoft products (e.g. MS Word and Outlook).
• Cloud deployment model: Public cloud
• Service constraints: There are no constraints with the use of SpeechCursor. SpeechCursor is delivered as a fully managed cloud service, hosted in Microsoft Azure; this enables us to provide continuous updates, patches, and maintenance without disruption to end users. Planned maintenance (once or twice a year) for the implementation of releases is limited to up to 2 hours, and carried out after 6pm (so after working hours); we are working to reduce this window of unavailability.
• System requirements:
  • Operating system: Windows 11 or later
  • Processor: minimum Intel Core i3 or equivalent
  • Memory (RAM): minimum 1 GB
  • Storage: minimum 2 GB available space
  • Network connectivity: minimum 20 Mbps
  • .NET Framework Core 8
  • Compatibility with standard anti-virus products, including McAfee
  • Compatibility with a range of virtualisation technologies e.g. VMWare

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Each issue raised by a customer is given a classification relating to its urgency. Customers can also assign priority levels to issues. Depending on the priority category, response times are between 1 working hour (for a Priority 1 query) and 1 working day (for a Request for Information). Our service desk is operational Monday to Friday, 09:00 to 17:00, 52 weeks a year excluding bank holidays. We can provide extended support, including 24/7 support; we provide a 24/7 emergency service for major issues (e.g. system being down) as standard. Our technical team is available for onsite visits at short notice.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: G2 Speech provide a comprehensive, fully-managed service proactively, encompassing support for all the server infrastructure, OS, software, backups, etc. Our ITIL-aligned support system includes a dedicated 1st-line team, contactable Mon-Fri (9am-5pm) via our online support suite or a dedicated telephone number & email. All methods provide the customer with a unique call reference number. 2nd and 3rd-line levels ensure that tickets get the correct level of expertise applied in a timely manner to ensure adherence to the SLA. A Service Manager oversees complex issues and provides additional structure and ownership where required; they ensure clear communication and updates are provided, and that tickets are updated to ensure accurate recording. Where onsite support is required (and this is included in our standard support package), we can do so quickly, due to having team members located across various regions in the UK. A clearly documented escalation path is included in the agreed SLA to ensure that our customers have the relevant contact information should they need to use it. We can also agree extended support hours with our customers. Should a major problem arise (e.g. system being down, a major outbreak occurring), we provide a 24-hr emergency service as standard.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Following installation, we provide a bespoke, comprehensive and CIPD-accredited training package to ensure end-users are fully competent. Training is hands-on and instructor-led, and delivered via a 'train the trainer' approach (for end-users) and direct training (for system administrators & superusers); we offer classroom-based and/or one-to-one training (onsite and/or remotely via MS Teams, Zoom, TeamViewer, etc.). Full, up-to-date and comprehensive documentation is provided. We provide training and up-to-date materials with each upgrade of SpeechCursor. We offer a suite of e-learning self-training courses, to train and re-train users at their convenience. This suite, made bespoke to each customer, is accessible 24/7 from any location and device (desktop, mobile, tablet) via a link, or can be uploaded on the customer's LMS. It consists of a series of competency based, interactive modules, bite-sized video tutorials, best practice speech recognition techniques, and quizzes/competency tests. Courses are fun and interactive, with simulations, reinforcement, correction, and reward. Users can choose which module(s) to revisit. All training resources are tailored. We also assist customers with technical queries, via our support suite, accessible online and by telephone/email. Our technical team is fully available for onsite visits (and this is included in our standard support package).
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • PowerPoint presentations
  • Videos (training)
  • Virtual online platforms / video call platforms (training)
  • MS Word
• End-of-contract data extraction: No patient/client data is stored in SpeechCursor, as the solution is used to input data directly into a third-party system via front-end speech recognition. The audio and speech document files are kept in the solution’s database for a limited amount of time and will be purged automatically after 30 days, so not extractable. We can provide a leaving customer with statistical data on their recognition rates when using SpeechCursor, however this would not usually be required by the customer.
• End-of-contract process: Our usual process is as follows: A date will be agreed with the customer upon which all user access will be revoked, the services will be switched off and all SpeechCursor software and files will be removed from the servers. Then, the customer’s IT team will be advised to uninstall any remaining SpeechCursor software from user PCs. Should a customer wish to end their contract with us, we don't typically apply an end-of-contract charge, however all outstanding payments will still apply. SpeechCursor operates with a minimal data footprint where no dictated audio or recognised text beyond immediate processing needs is stored. The only persistent data held is basic user account information (name, email address, and encrypted password), which can be securely extracted and transferred if required.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is accessible both in print format and electronically – usually in PDF and/or HTML format, however it is also available in PowerPoint (e.g. as presentations) and MS Word. Training information can be imparted in various formats, including video. All documentation can be provided in a modified format – e.g. in bigger font, videos can be adapted with sub-titles. Offboarding documentation will include notifications of end of contract and service, as well as information aimed at providing technical support to the customer. We would provide this to each customer by liaising with the relevant members of their project team.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The user interface consists of an interactive, responsive dictation window which the user simply dictates into in real time. The target is automatically selected when starting the dictation using a microphone or a foot pedal. The user reviews and amends the text before committing it to the third-party application.
• Accessibility standards: None or don’t know
• Description of accessibility: SpeechCursor adapts to individual ways of speaking, speech patterns and accents. Users can create and input autotexts (standard paragraphs of text and groups of headers/fields) with single voice commands, on the fly, reducing keyboard use. Users can make adjustments to their text based on a pre-defined prompt, at the click of a button on their microphone.
• Accessibility testing: We will be undertaking interface testing with assistive technology in the near future.
• API: Yes
• What users can and can't do using the API: Where deeper integration or direct embedding of SpeechCursor into a third-party system is required, we can use our API Integration, SpeechExpress. This enables third-party applications to connect to a local API, allowing developers to designate specific fields for voice dictation and command-and-control functionality. This approach requires minimal development effort while providing flexible voice enablement within existing workflows.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: • We offer SpeechCursor in a variety of languages (the language displayed is configurable) and users can add their own vocabulary to the dictionary, on the fly. • SpeechCursor adapts to individual ways of speaking, speech patterns and accents. • Users can create and input autotexts (standard paragraphs of text and groups of headers/fields) with single voice commands, on the fly, reducing keyboard use. • The user can make adjustments to their text based on a pre-defined prompt, at the click of a button on their microphone. • The training we provide is also tailored to individual requirements. • In future versions of SpeechCursor, users will be able to change the colour scheme of their interface, the monochrome aspect and the lightness/darkness; these changes will be simple to implement by each user.

Scaling

• Independence of resources: SpeechCursor is designed for high scalability in cloud-hosted environments: The underlying Microsoft Azure infrastructure supports elastic scaling to accommodate large user volumes and usage spikes. Our environments are continuously monitored and automatically scaled up if demand is high and scaled down if demand is low. SpeechCursor (multi-tenant) is built to serve a large shared user base and already supports thousands of active users across multiple customers.

Analytics

• Service usage metrics: Yes
• Metrics types: We can provide customers with statistics on their users’ speech recognition rates, should the organisation wish to have this information. G2 Speech also provides reports on the usage and performance of our technical support services.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: No patient/client data is stored in SpeechCursor, as the solution is used to input data directly into a third-party system via front-end speech recognition; therefore there is no data which would need to be exported. The audio and speech document files are kept in the solution’s database for a limited amount of time and will be purged automatically after 30 days, so not extractable.
• Data export formats: Other
• Other data export formats: N/A – no patient/client data is stored in SpeechCursor
• Data import formats: Other
• Other data import formats: N/A – no data is uploaded into SpeechCursor

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Our cloud infrastructure is based on a multi-layered approach. This means we differentiate accessibility requirements per layer. We do not store any patient/client data in SpeechCursor, and no documentation is stored.

Availability and resilience

• Guaranteed availability: As our cloud environment is hosted on Microsoft Azure, we automatically gain the benefits of the disaster recovery procedures Microsoft has in place to ensure maximum uptime and availability of our entire environment – with SQL servers backed up frequently, application servers imaged daily, and workstations continuously synchronising data. In case of failures, efficient recovery processes restore functionality quickly, minimising downtime and data loss. This means risks regarding network, server or storage failure are minuscule as Microsoft can guarantee an availability percentage of 99.95% on the underlying infrastructure. To cover for the remainder, a template of the complete environment allows the full migration of the entire cloud infrastructure to another Microsoft datacentre within a day if a natural disaster were to occur which could cause our services to be unavailable for a longer period of time. G2 Speech take responsibility for backups. G2 Speech agree to be bound to specific SLAs for service uptime and service recovery.
• Approach to resilience: As our cloud environment is hosted on Microsoft Azure, we automatically gain the benefits of the disaster recovery procedures Microsoft has in place to ensure maximum uptime and availability of our entire environment. This means risks regarding network, server or storage failure are minuscule as Microsoft can guarantee an availability percentage of 99.95% on the underlying infrastructure. To cover for the remainder, a template of the complete environment allows the full migration of the entire cloud infrastructure to another Microsoft datacentre within a day if a natural disaster were to occur which could cause our services to be unavailable for a longer period of time. The entire cloud infrastructure is monitored – including the networks, all servers, the databases and storage facilities, internet facing endpoints, Service and Process monitoring and Operating System essentials like CPU, RAM and disk space. Due to the nature of Microsoft Azure, Microsoft is responsible for monitoring the physical hardware and external infrastructure, and detect and mitigate for example DDOS attacks. Microsoft has various preventative measures in place to fight off these kinds of attacks to ensure their customers (i.e. G2 Speech) as well as G2 Speech's customers are not affected.
• Outage reporting: In case of an unexpected outage, G2 Speech will immediately notify its customers individually via email and/or by phone, in accordance with the agreed SLA. We will continue to provide updates for the duration of the outage. When the outage has been resolved, we will also communicate this via the previously-mentioned communication channels.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted using role-based access control. Customers manage their own administrators, who configure user roles. G2 Speech support staff do not have routine access to customer environments; privileged access is granted only when required for support, using time-limited, auditable sessions under customer approval. All administrative activity is logged and monitored to ensure secure operation.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: • MHRA Class I Medical Device Registration • GDPR • NHS DSP Toolkit • Cyber Essentials Plus • DCB0129/0160 • UK Data Protection Act • ISO/IEC 27701; 27002; 9001; 22301 • IM&T Security Manual and Caldicott • EADMS • NHS Codes of Practice: Confidentiality, Information Security, Records Management.
• Information security policies and processes: G2 Speech operates an ISO 27001-certified ISMS, subjected to regular audit. Internally, we complete annual security audits, to ensure continued adherence to required standards. We maintain a comprehensive Clinical Risk Management System, overseen by an external CSO, and which includes: a live Clinical Risk Management Plan; a Clinical Safety Case Report; and a Hazard Log and Risk Assessments. In the company, dedicated individuals are responsible for data security/protection and cyber security, at senior level. Our Information Security Manager and COO oversee our Information Security Policy (an overarching document consisting of 14 different policies, procedures, risk logs, registers…), reviewing it annually. We ensure the correct measures are in place to prevent: unauthorised/unlawful personal data processing or disclosure, except in accordance with the law; accidental loss/destruction/damage to personal data. We have clear lines of responsibility/accountability for information security and data protection, including cyber security; these are communicated to all employees. As part of our ISO accreditation, all staff are regularly trained in security standards, including Information Security Awareness; all training is recorded. Employees cannot perform any installation/configuration activities unless they have received this training. Access is only via secure username and password credentials (complexity set by the ISO 27001 standard).
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: G2 Speech complies with ISO 27001 and operates a documented Configuration and Change Management Procedure. All SpeechCursor (cloud) components are tracked through their lifecycle using version control, configuration baselines and release records. Changes follow formal request, assessment, approval and testing stages, including security-impact assessment aligned to our risk-management process. Deployments are scheduled and audited, with configuration drift monitored through Azure-native tooling. Azure provides underlying platform monitoring, while G2 Speech maintains responsibility for application-level configuration, security and change governance.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: G2 Speech complies with ISO 27001 and operates a formal Vulnerability Management Procedure. Vulnerabilities are identified through daily automated scanning, Azure security alerts, vendor advisories and recognised threat-intelligence feeds. Risks are assessed using our internal risk-management process. Patches to SpeechCursor (cloud) and supporting infrastructure are deployed within our monthly maintenance window, with urgent security patches applied out-of-band where required. Microsoft Azure manages underlying platform vulnerabilities; G2 Speech is responsible for application-level patching, configuration and security governance. Customers are notified promptly of any material risks or required actions.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: G2 Speech operates protective monitoring aligned to ISO 27001. Potential compromises are identified through Azure security alerts, application logs, automated monitoring, anomaly detection and daily review of security events. Alerts are triaged immediately by our support and security teams and escalated under our documented Incident Response Procedure. High-risk incidents are investigated and actioned without delay, including containment, remediation and customer notification. Microsoft Azure monitors and protects the underlying platform, while G2 Speech maintains responsibility for application-level monitoring, log review and incident management. Response times depend on severity, with critical incidents addressed as a priority.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: G2 Speech operates a documented Incident Management Procedure aligned with ISO 27001 and ITIL. Pre-defined processes exist for common events including service disruption, security alerts and suspected data breaches. Users can report incidents via phone, email or our online helpdesk. All incidents are logged, triaged and escalated according to severity, with communication to customers throughout. Incident reports are provided through our ticketing system or during scheduled service reviews, including root-cause findings and corrective actions. High-priority incidents are addressed immediately, with post-incident summaries shared once resolved.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: G2 Speech offers free trials (between 1-3 months), allowing you to test and evaluate our solutions. All features are available to trial. The functionalities available are tailored to your environment and workflow needs. Our project and technical teams support you with implementation, workflow review, user engagement and benefits realisation.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: DNV GL
• ISO/IEC 27001 accreditation date: Sunday 28 May 2023
• What the ISO/IEC 27001 doesn’t cover: Nothing of note.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 3fa6d045-5b5d-4e16-bd20-64007c5cd599
• Other security certifications: Yes
• Any other security certifications:
  • MHRA Class I Medical Devices registrations (SpeechCursor, SpeechAmbient)
  • Data Security and Protection Toolkit (DS&PT) - Standards Exceeded

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
  • Understanding of issues relating to entering the contract workforce
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersuk@g2speech.com. Tell them what format you need. It will help if you say what assistive technology you use.