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Atlas Cloud Ltd

Microsoft 365 Copilot

Generative AI has come to the Microsoft 365 suite. Enable Copilot to unlock powerful and intelligent shortcuts for employees, based on organisational data.

Features

  • Adoption of any Microsoft 365 application
  • AI-driven Copilot to boost employee producitivity
  • Optional backups available

Benefits

  • Employee productivity
  • Security risk minimisation
  • Continuity

Pricing

£296.40 to £296.40 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@atlascloud.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 1 6 0 1 3 5 1 0 9 0 3 8 5 5

Contact

Atlas Cloud Ltd Ben Tomlinson – Marketing Manager
Telephone: 0191 283 0191
Email: gcloud@atlascloud.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft 365 (formally Office 365) or Exchange Online
Cloud deployment model
Public cloud
Service constraints
N/a
System requirements
N/a

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response and resolution times are based on the priority of the incident / service request.
Critical Response 30 working minutes Resolution 4 working hours
High Response 30 working minutes Resolution 24 working hours
Medium Response 60 working minutes Resolution 48 working hours
Service Request Response 120 working minutes Resolution 120 working hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Monday - Friday 07:00-18:00 as standard, extended support hours are possible at an additional cost depending on how much you extend the hours by. We do provide account management and have support engineers.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Once an order is agreed and accepted, Atlas Cloud’s implementation team will begin the on-boarding process.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
If the client wishes to change to a different IT provider, the first step is for the client to file a request to leave. Next, an End of Contract date is agreed. Atlas Cloud would stop the backup on the agreed termination date, all data would be deleted and a final invoice would be sent.
End-of-contract process
Licences expire and employee access to Microsoft 365 apps stop, unless switched to another provider.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
No

Scaling

Independence of resources
N/A

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be restored, data would not be exported.
Data export formats
Other
Other data export formats
Data would be restored to mailboxes, not exported
Data import formats
Other
Other data import formats
Data would be backed up from email

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
N/a
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9% uptime guaranteed. Service credits can be available on request.
Approach to resilience
Available on request.
Outage reporting
Email or text alerting.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
N/A backup only service
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ISOQAAR
ISO/IEC 27001 accreditation date
12/08/2016
What the ISO/IEC 27001 doesn’t cover
Nothing is excluded
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO 27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have an change management process that has a multi level approval process and a dedicated changed manager. Components of the service are monitored and maintained with any risks to service noted on a risk register.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We have mechanisms for threats to be flagged by our monitoring system and the engineers that work on the systems. We can deploy emergency patches in line with our change management process. We have three standard change windows per week.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We use various software to monitoring our systems, the software auto creates an incident into our incident management system when a threshold is breached. The incident is then categorised and prioritised and the appropriate SLA assigned. Dependant on the priority the incident is responded to within 30-120 minutes.
Incident management type
Supplier-defined controls
Incident management approach
We have standard operating procedures for common events that are documented. Users can report incidents via phone, email or we have a client portal that clients can log and update incidents via. We email incidents reports at the end of every month.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Equal opportunity

Equal opportunity

UK National Living Wage accredited employer, committed to paying a fair wage.

Pricing

Price
£296.40 to £296.40 a user a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@atlascloud.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.