NEXER DIGITAL LTD

Microsoft 365 Copilot Awareness and Implementation

Nexer is a global Cloud Solutions Partner to Microsoft. We help organisations make better use of Microsoft products, through research, design, implementation, and support. We help organisations understand the possibilities of AI through the Microsoft 365 platform, through to Microsoft Copilot implementations to improve the workplace experience and overall productivity.

Features

• Awareness raising, business plan development and stakeholder engagement
• Infrastructure and environment assessment
• Profiling and persona creation
• Content, meta data and file security review
• Strategy, change management
• Governance and knowledge sharing
• Discovery and technical readiness
• Pilot, enablement and outreach
• Support and continuous improvement through our UK-based service desk
• Deep expertise in UX research, design, and accessibility

Benefits

• Improved accessibility/usability through natural language interfaces
• Data quality improvements through cleansing obsolete, redundant, faulty content
• Increased workplace satisfaction
• Boosts productivity and collaboration with AI-powered suggestions
• Improved employee engagement within the 365 platform
• Saves time and costs by automating repetitive tasks and workflows
• Enhances learning and development with personalised insights and feedback
• Supports compliance and governance with granular permissions and audit logs
• Information security issues are visible and can be addressed

£100 to £125 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shaun.gomm@nexergroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

116023734688899

Contact

Shaun Gomm
07878 712133
shaun.gomm@nexergroup.com

Planning

• Planning service: Yes
• How the planning service works: Our service is based on a phased approach. Covering awareness, discovery, technical and user readiness, launch and ongoing continuous improvements. ; ; Implementing Copilot requires the gathering of information about AI in Microsoft 365 in relation to your organisation. We will work with you in an agile way to identify stakeholders, personas, content, and insights to support an implementation that will improve your organisations digital experience in the Microsoft 365 platform. During Discovery we will identify technical requirements and identify where licenses could be assigned. Your potential stakeholders will have an understanding, desire, and knowledge about AI in Microsoft 365. ; ; During the technical readiness phase, we'll make sure that the tenant and the information is ready to be used for AI. We'll work with you on governance and access, which are key to a successful implementation. ; ; We'll help you build organisational awareness and outreach, so we can launch a solution that will have the required impact and be easy to use. ; ; Ongoing support and optimisation services allow for road-mapping of changes and ensuring the service continues to meet user needs.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft Copilot

Training

• Training service provided: Yes
• How the training service works: Nexer provide training in core UX and UI principles and practices including user research techniques, accessibility, prototyping, service design, sketching, collaborative workshop facilitation, usability testing and content design. ; ; Our Copilot services can include all areas of this, supporting your teams from the outset. ; ; As part of the launch, we offer comprehensive training that can be tailored to different roles, for example authors, editors and administrators. Our training can be face-to-face or online and we can also provide documentation and videos, if required. We will work with you to deliver awareness campaigns, targeted at your key users to support adoption.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This service is designed to help identify content that is meaningful to your organisation, and surface it in a way that is accessible, usable, and supports your teams. Our Copilot services support the identification of this content, its appropriateness, security, and related meta data, and where required help to migrate this to Microsoft 365.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • Microsoft SharePoint
  • Microsoft Copilot
  • Microsoft Teams
  • Microsoft Entra
  • Microsoft Azure
  • Microsoft Purview
  • Microsoft Planner
  • Microsoft Whiteboard

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Through tenant and technical analysis we identify weaknesses to improve overall governance and content availability. ; ; Access reviews help determine who can access what, as content can be served to them based on their access levels. We target 'just enough' access to help content, and the team stay safe and secure.; ; Through regular feedback loops we monitor and gauge the performance of the Copilot implementation with your team. This could be in the form of a feedback survey, dashboard analysis and workshops.; ; Performance testing through content engagement, engagement with the MS 365 platform helps determine the success of the implementation. ; ; We'll work with information owners to ensure data is managed consistently and appropriately, with the right governance mechanisms in place.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Data visibility
  • Data governance
  • Retention policies
  • Sensitive data management
  • Access management
• Certified security testers: Yes
• Security testing certifications:
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: With extensive experience across all Microsoft services, we'll work with you to continue to support, optimise and evolve your Copilot service. We can deliver a basic service to ensure the software is up to date, secure and performant, and we can also offer more proactive, ongoing design and development of the service.

Service scope

• Service constraints: This service is designed to allow for an accessible, secure and engaging implementation of Copilot for Microsoft 365. With content stored in Microsoft 365, your teams will be able to question and use insights to support their day to day activities.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard response SLAs are: Priority One - 1 working hour, Priority Two - 2 working hours and Priority Three - 4 working hours.; ; 24/7 support is available, at an additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Nexer offers full support, maintenance and optimisation services through our UK-based service desk. We have email, phone and online ticketing support and users can manage the priority of tickets.; ; Standard response SLAs are: ; Priority One - 1 working hour,; Priority Two - 2 working hours,; Priority Three - 4 working hours. ; ; Our standard support is normal UK office hours (09:00 to 17:00) Monday to Friday, excluding public holidays and the period between 26th December and 1st January. We also offer 24/7/365 support for clients where required.; ; Support starts at £1400 per month but the exact cost is dependent on the level of support and hours required.; ; Account management provided at no extra cost.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Nexer is committed to reducing the environmental impact of its business, and of the digital products and services we design and build with our customers. We have committed to reducing our carbon footprint by 50% by 2030, in line with the wider Nexer Group. ; ; We have taken a number of important steps to reduce our impact on the environment: ; • Brought in an acknowledged expert in digital carbon reduction, Gerry McGovern, to advise us on how to build more sustainable products and services. ; • Calculated the carbon output of our delivery squads and developed a model, which we share with our customers and include in our commercial proposals, for calculating and reducing the carbon footprint of the projects we deliver with them. ; • Placed carbon reduction measures at the heart of our strategy, for example in informing our technology choices, building longevity principles into our designs, and committing to energy and waste reduction in our internal ways of working. ; ; Much more detail of our carbon reduction policies and actions can be found in our Environmental and Sustainability Strategy on the Nexer Digital website.

  Tackling economic inequality

  We take the following steps to reduce economic inequality in our hiring and staffing model:; ; • We are a Disability Confident Employer and member of the Neurodiversity in Business community.; ; • We encourage applicants from under-represented groups through:; ; 1. Our support for agile bootcamps run by Diverse & Equal, bringing career switchers from under-represented backgrounds into our industry. We have fully funded, run and employed 8 people from a D&E design bootcamp in 2023.; 2. Our partnerships with Love Circular and the Responsible Tech Collective. We’re founder members of the Responsible Tech Collective alongside organisations such as the Coop and the Department for Education. ; 3. We run all our job adverts and role specifications through a gender decoder to ensure inclusivity, and we use the Team Tailor platform to anonymise the CV and application submission process.; ; • We continually review and respond to market conditions. We review pay annually aligned to our capability frameworks which are available to all, with salaries increasing every year for everyone.; • We’ve supported two apprenticeship programmes: Manchester Digital’s Software Developer Apprenticeship and Manchester Metropolitan University’s Software Engineering Degree Apprenticeship, providing multi-year sponsored employment programmes. We’re currently sponsoring two apprentices, studying part-time and working for us, and we’re committed to further apprenticeships in future.; • We’re a partner to HI Future, providing access to employment for people who’ve experienced homelessness.

  Equal opportunity

  We have an established policy which sets out our commitments to equal opportunities and diversity and outlines the positive actions we take to promote these principles in all of our work and with all of our team members. ; • 60% of our workforce identify as women. 18% identify as being part of the LGBTQ+ community. Nexer Digital was founded and is managed by a gay woman. ; • Our team includes people who are blind, deaf, neurodiverse and have physical and cognitive disabilities. We explicitly encourage applications for roles with Nexer from people from under-represented backgrounds. We monitor this through an anonymous census to capture information about protected characteristics. ; • We take active steps to ensure our hiring strategy has equality and diversity at its heart, focusing on inclusive recruitment models such as anonymised CVs and hiring channels such as Diverse & Equal, which enable us to more effectively recruit staff from underrepresented groups.

  Wellbeing

  Staff wellbeing is at the heart of Nexer’s philosophy, enabling us to have a staff retention rate of >95% over the last 3 years (2021-2024).; ; • We train our teams in Mental Health First Aid and line managers take active steps to recognise the signs of stress, burnout or mental health issues in their teams ; • We’ve developed capability frameworks as an open, structured way to guide progression. ; • We have a disability steering group, who assess our tools and communication channels for accessibility and inclusion. ; • We have well-embedded processes in place to ensure people can do their best work, including regular time off projects, reducing likelihood of burnout. ; • We provide paid volunteer days for all team members so they can spend time away from work focusing on social impact projects or issues that they care about.

Pricing

• Price: £100 to £125 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at shaun.gomm@nexergroup.com. Tell them what format you need. It will help if you say what assistive technology you use.