Innovative on-demand business, leadership, digital, learning platform
Niyo Labs is a leading innovative data-backed digital skills platform focused in providing on-demand, business, leadership, technology,digital and soft skills training with a employee reward scheme that can be redeemed as part of their benefit package when they reach learning milestones.
Features
- Interactive Online Learning Environments with cutting edge classroom technology
- Customisable learning paths allowing administrators to tailor learning
- Integration with existing HR systems
- Employee benefits systems as a reward for learning
- Extensive Course Library covering 50+ topics in technology
- Mobile learning compatibility facilitating learning instantly
- Collaborative and social learning features - voice &video chat
- Real time analytics to monitor engagement and performance
- Inclusive and accessibility features
- Short bitesized content under 15 minutes
Benefits
- Upskilling and reskilling employees in technology skills
- Enhanced productivity and innovation through enjoyable projects
- Flexibility and accessibility making employees learn at their own pace
- Cost efficient by reducing the need for expensive in-person training
- Improved employee engagement and retention through rewards
- Support for continuous professional development.
- Evidenced based training impact with robust analytics and reporting tools
Pricing
£159 to £459 a user a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
1 1 6 3 3 0 5 4 0 0 2 3 7 5 3
Contact
NIYO LABS LTD.
Oyinkansola Adebayo
Telephone: 07429656777
Email: oyin@niyo.co
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- This can be used as an extension to some physical onsite and guided and tutor led training.
- Cloud deployment model
- Private cloud
- Service constraints
- No
- System requirements
- Anti-virus technology for virtual machines
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 1 hour of sending your enquiry
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- We currently use web chat using AI bots and assistive technology to support users to get their problems solved.
- Onsite support
- No
- Support levels
-
There is no additional charge for our support offering.
We include unlimited admin support in our per annum subscription cost and
covers the following:
2nd Line - Support for customer’s named site administrators if
they are unable to resolve an issue handled by our support team
3rd Line - Additional diagnosis and fixing issues raised by our
Support Team and handled by our technical Team and
Content Team
The response time is based on the severity of the issue in
accordance with our SLA:
High (Technical issues which prevent majority of users from
completing training.) - 1hour
Medium (General technical issues which impact majority of users
using training or Design issues which prevent use of the training.)
- 4 hours
Low (General technical issues which impact few users or Design
issues which do not prevent the use of the training.) - 8 hours
Response times based on working hours of 9-5, 7 days a week - Support available to third parties
- No
Onboarding and offboarding
- Getting started
-
We will run a kick off meeting to get a good understanding of your business, culture, people , values and your learning and development strategy. We will do a deep dive of your challenges and run a strategy workshop with a focus on your organisations values, focus areas, business goals , capabilities and gaps. We will build a proposal with you learning content strategy.
Together with this, we will understand how you measure performance in accordance to L&D and we will help to create the combined strategy using our rewards based and data driven technology. We will recommend all of this through a proposal.
Once you approve, we will launch our partnership giving you greater brand equity to our diverse audience. After this, we are ready to support your teams. - Service documentation
- Yes
- Documentation formats
-
- Other
- Other documentation formats
- Video
- End-of-contract data extraction
- Should you decide to terminate your subcription to our platform, Niyo will then disable your access to the site, content and resources . Any historic data including certificates, and historic data regarding the completion of the learning by your learners can can be downloaded and stored within your learning platform
- End-of-contract process
- We work with our clients on a case by case basis to move as necessary at no additional cost.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The mobile version is designed to be a progressive web app where it is compatible with mobile devices
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
-
You are granted access to Niyo Labs, equipped with learner management capabilities, enabling you to efficiently oversee and manage your learning initiatives through your own personalised learning path.
Niyo's off-the-shelf e-learning content comprises HTML5 packages crafted using our proprietary authoring tools ensuring SCORM compliance. These packages are fully responsive, adapting seamlessly from PC to mobile phone screens. Meticulously developed to function across various browsers and operating systems, guaranteeing optimal accessibility.
Our offerings include in-house produced videos, seamlessly integrated within the .zip file. This approach eliminates compatibility issues, ensuring smooth deployment without the need for whitelisting. - Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
-
Our accessibility interface is fit for purpose for diverse groups of people. We do this through our accessibility widget embedded to every page on our platform to enable our platform to be dyslexia friendly, ADHD friendly, those who are motor-impaired , visually impaired and colour blind.
We have developed our platform to meet the WCAG 2.1 AA standards to enhance the experience for all users where possible, however we cannot guarantee certain standards as we use of a lot of video that may not always work in an accessible format.
With our custom built accessibility widget, we provide a level of support for those who may not naturally be able to use this. - API
- No
- Customisation available
- Yes
- Description of customisation
- Buyers can customise their service by using a white labelled version of their software with your own brand and with your own courses. This customisation can only be done by administrators.
Scaling
- Independence of resources
-
Ensuring uninterrupted service is our top priority. Our solution is meticulously designed to minimize disruptions, allowing us to guarantee availability without compromise. With zero-downtime updates for the majority of enhancements, we stand by a robust 99.9% availability commitment, measured quarterly and free from hidden maintenance clauses.
Our resilience strategy revolves around a microservice architecture, offering scalability to effortlessly handle surges in demand. Each service is supported by a minimum of two instances, swiftly ramping up capacity to manage increased workloads.
For transparency, we provide outage reporting through a public dashboard and email alerts, keeping our users informed promptly.
Analytics
- Service usage metrics
- Yes
- Metrics types
- We provide service metrics through our rewards based model, real time analytics via our real time dashboards. We empower educators and administrators with dashboards to monitor engagement, progress and performance enabling data-driven decisions to enhance learning outcomes.
- Reporting types
-
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- All data from our catalogue can be exported as SCORM 1.2 and uploaded into any source. Additionally, users would be able to export their projects and history for performance management purposes
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- MP3
- MP4
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- MP4
- MP3
- ZIP
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- We prioritize providing a service with minimal disruption, and indeed, our entire solution is crafted with this objective in mind. This approach enables us to provide seamless updates without any downtime for the vast majority of enhancements to our platform. Consequently, we confidently offer a commitment to availability without exceptions - ensuring 99.9% uptime, measured quarterly, and free from any hidden maintenance time clauses.
- Approach to resilience
- Our utilization of a microservice architecture offers significant advantages, notably in its capacity to seamlessly scale and accommodate increased demand. Each service operates with a minimum of two instances running at all times, allowing for swift and efficient scaling in response to heightened workload. This ensures our system can effectively manage and adapt to varying levels of traffic without interruption.
- Outage reporting
- A public dashboard and email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- We provide version and access controls to management staff to manage the access of the users using your platform.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- Between 1 month and 6 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- In progress
- ISO/IEC 27001 accreditation date
- 31/07/2024
- What the ISO/IEC 27001 doesn’t cover
- Currently going through the process of securing this
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- We have an internal ISMS which is ISO27001 certified.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
We maintain a strong change control in accordance with the ISO 27001 standard. These controls cover changes to process, enhancements to the application and maintenance of the infrastructure.
An independent auditor reviews these measures and internal compliance aligns with this on an annual basis. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We uphold a comprehensive vulnerability management procedure that addresses crucial aspects of Software & Dependencies and Infrastructure & Configuration. To mitigate Software & Dependency vulnerabilities, we employ a range of controls including manual auditing, peer review, automated checks, and application penetration testing. Similarly, Infrastructure & Configuration vulnerabilities are addressed through controls such as data loss prevention, configuration management, container scanning, and infrastructure review. We ensure timely deployment of patches, completing the process within 30 days.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Hosted environment protected with Google Cloud firewall with strong threat intelligence. All login and authentication activities are stored independently.
- Incident management type
- Supplier-defined controls
- Incident management approach
- Managed in accordance with our pre-defined and documented security incident management procedure which ensures that all security incidents are reported promptly. Therefore, We prioritize minimising adverse effects and swiftly identifying root causes to enact corrective and preventive measures, thus forestalling future security incidents. Niyo and its employees adhere strictly to legal, customer, and third-party requirements concerning information security, notably including compliance with the Data Protection Act 2018 and the General Data Protection Regulation (EU 2016/679). This commitment ensures that Niyo can effectively fulfill the objectives outlined in its Information Security Policy.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Our approach to fighting climate change is anchored in several key principles:
1. Carbon Neutrality and Sustainability: Niyo is dedicated to minimizing our carbon footprint and promoting sustainability across all aspects of our operations. We will implement measures to reduce energy consumption, increase efficiency, and transition to renewable energy sources wherever feasible. Additionally, we will prioritise sustainable procurement practices and minimise waste generation throughout our supply chain.
2. Innovative Solutions for Environmental Protection: Through research and development, Niyo Labs will innovate and develop technologies aimed at mitigating climate change, such as renewable energy systems, energy-efficient technologies, and carbon capture and storage solutions. We will collaborate with public sector partners to pilot and deploy these innovative solutions, contributing to the transition to a low-carbon economy.
3. Green Skills Initiatives: Niyo s recognises the importance of equipping individuals with the skills and knowledge needed to thrive in a green economy. We will develop and deliver green skills training programs aimed at building capacity in areas such as renewable energy, energy efficiency, sustainable agriculture, and green technology. These initiatives will empower individuals to pursue careers in industries that contribute to climate resilience and environmental sustainability.
4. Environmental Education and Awareness: Niyo will develop educational initiatives and outreach programs to raise awareness
5. Transparency and Accountability: Niyo is committed to transparency and accountability in our climate change efforts. We will regularly monitor and report on our environmental performance, setting ambitious targets for greenhouse gas emissions reduction and tracking progress towards our sustainability goals.Tackling economic inequality
Niyo Labs recognizes the imperative to address economic inequality as a foundational aspect of our societal responsibility. Over the last 6 years, we have been committed to leveraging our expertise and resources to contribute meaningfully to the alleviation of economic disparities and the promotion of equitable opportunities for all.
Our approach to tackling economic inequality is multifaceted:
1. Access to Education and Training: Niyo Labs will collaborate with partners to develop and deliver educational initiatives aimed at enhancing digital literacy, vocational skills, and entrepreneurship opportunities, particularly targeting underserved communities and marginalized groups especially women.
2. Workforce Development and Diversity: We prioritise diversity and inclusion within our own workforce and support initiatives that promote equitable hiring practices, fair wages, and professional development opportunities. Through mentorship programs and partnerships with community organisations, we empower individuals from diverse backgrounds to thrive in the technology sector.
3. Innovation for Social Impact: Niyo Labs is committed to leveraging technology and innovation to address societal challenges and create positive social impact. We will actively seek out opportunities to collaborate on projects that address economic inequality, such as digital literacy programmes for the most underserved in society.
4. Corporate Social Responsibility: Beyond contractual obligations, Niyo Labs will engage in philanthropic activities and corporate social responsibility initiatives aimed at supporting local communities, fostering economic empowerment, and bridging the digital divide. We have already trained 700 underserved women and we will continue this work.
Through these efforts, Niyo Labs endeavours to be a proactive agent of change, working in partnership with the public sector to advance economic equality, foster inclusive growth, and build a more equitable and resilient society for all.Equal opportunity
At Niyo Labs, we are steadfast in our commitment to fostering an environment of equal opportunity and inclusion. At the DNA of our organisation is diversity and inclusion We firmly believe that diversity enriches our workforce, enhances creativity, and drives innovation. In alignment with our core values and principles, we are dedicated to providing fair and equitable opportunities for all individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, religion, or any other characteristic protected by law. We actively promote diversity in our recruitment, hiring, training, and professional development processes. Our goal is to create a workplace where every person feels valued, respected, and empowered to contribute their unique perspectives and talents to our mission. We are committed to upholding these principles in all aspects of our operations and partnerships within the public sector.Wellbeing
Niyo is committed to the protection and promotion of the mental health and well-being of all users. As an organisation, we must comply with health and safety legislation. Therefore, we undertake to create a safe workplace in which we will actively take measures to limit risks to mental health and well-being.
The organisation shall continuously strive to improve its mental health environment and culture by identifying, eliminating, or minimising all harmful processes, procedures and behaviours that may cause psychological harm or illness to its users.
We also acknowledge our obligations under the Equality Act 2010 to make reasonable adjustments for employees who have a disability. The organisation shall continuously strive, as far as is reasonably practicable, to promote mental health throughout the organisation by establishing and maintaining processes that enhance mental health and well-being.
Pricing
- Price
- £159 to £459 a user a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Niyo provides a 30-day structured pilot, which consists of unlimited full access to the platform, content, assessments and analytics for 30 days.
- Link to free trial
- https://www.niyolabs.com