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Acadiant Limited

Maternity Direct Telehealth App

Maternity Direct: Secure telehealth text chat app connects pregnant women with your NHS midwives for non-urgent queries; stores those chats in your Trust's databases. Supports digital midwives, digitising maternity services. Includes Interactive Personalised Care and Support Plan; Health Information; Data Analytics. EMR interoperability. Immutable audit trail. Supports QI, Patient safety.

Features

  • Secure auditable text chat connects pregnant women with your midwives
  • Midwives see women's e-referral information, chat history before beginning chats
  • Supervisors have real-time access for Assurance, Quality Improvement, Patient Safety
  • Midwives promote maternity guidance through Health Information posts, Library Tabs
  • Interactive Personalised Care and Support Plan to record women's choices
  • Data Analytics Dashboard to identify themes, trends, aid workforce planning
  • Can connect with your trusted translation service with prior arrangement
  • Appointment calendar: In-app reminders of hospital appointments can reduce DNAs
  • Supports NHS digital midwife initiative and digitising maternity services
  • Patient communication tool runs on any smartphone, computer, operating system

Benefits

  • NHS cost savings: Live communication tool reduces unneeded in-person appointments
  • Boosts your midwifery resources, encourages patient engagement, reduces unnecessary appointments
  • Chats stored in hospital's medical record system for legal reference
  • Unlimited users and access to updates, upgrades for contract lifetime
  • 80% of survey respondents said app saved accessing another service
  • Midwife group collaboration chat for complex issues and case handover
  • Relies on your hospital's rota of maternity and community midwives
  • Searchable Healthcare Information and Library Tabs for curated pregnancy guidance
  • Better scales midwives' time because chats are conducted asynchronously
  • Digital health app under hospital's control; no app store required

Pricing

£55,000 a licence a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@acadiant.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 1 6 5 5 2 4 0 8 6 4 1 8 4 0

Contact

Acadiant Limited Jackie Kestenbaum, PhD
Telephone: 0203 974 1159
Email: gcloud@acadiant.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Maternity Direct requires appropriate intranet and Internet access to link servers with client devices. Maternity Direct supports any modern device and a wide variety of server operating systems and configurations and will conform to customer existing infrastructure. An on-premises or hybrid server deployment requires physical or virtual servers running a vendor-supported version of Linux or Windows. Containerised deployments are also supported. Detailed tuning of server hardware specifications occurs early in the implementation phase.
System requirements
  • Client: Modern browser or mobile device. Modern client operating system.
  • Server: Any Modern Unix (Linux, MacOS) or Windows OS

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response time is same business day. Emails are monitored during business hours from Monday-Friday, 9-5, with responses as soon as possible during those hours. After hours and weekend response time depends on the urgency of the issue, though we do aim to respond within the day. Any urgent issue, at any time, is quickly prioritised with the customer contacted as soon as possible.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
The annual subscription includes unlimited remote support via telephone and email. The functions are quite straightforward. Implementation includes online or on-site visits as necessary for full interoperability. An Acadiant technical account manager is supplied to each customer organisation.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Acadiant software is designed to be easy and intuitive to use, and generally little training is needed. However, we can provide written user manuals, email and telephone guidance, and reasonable remote and on-site training, included within the subscription fee. A basic set-up video is available on the Maternity Direct site as well as on the Acadiant website. The functions are quite straightforward, and we can provide reasonable training to midwives, supervisors, and administrators regarding all the functions on the chat as well as help in organising user groups.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
  • Other
Other documentation formats
MP4
End-of-contract data extraction
Routine exports are available in various human and machine-readable formats. Details of custom requests are covered under the terms of the Call-Off Contract.
End-of-contract process
At the end of the contract, all access will be cancelled. Prior to the termination of the contract, all data can be returned to the customer in their requested format including .xlsx or other spreadsheet, .csv, or .json. All personalised data will be deleted or destroyed. Acadiant can provide support with migration away from the service at extra cost, priced as per SFIA rate card.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Presentation is automatically adjusted for screen size and device capabilities. Touch interfaces supported when available. All system features and functionality are available across all devices, with both mobile and desktop services designed to be accessible.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
We offer RESTful APIs as needed for integration on request. All data can be exported in a number of formats including .xlsx, .csv, .pdf.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users can work with us for various customisations included as part of the subscription support with no additional fee for reasonable in-scope requests: for example, additional features, additional analytics, integration with business intelligence systems, etc. Reasonable out-of-scope customisations are available upon request at our published rates as indicated on the SFIA card and agreed in advance.

Scaling

Independence of resources
The Acadiant platform is cloud native and supports Web scale.

Analytics

Service usage metrics
Yes
Metrics types
All editable records, for example the Personalised Care and Support Plan, have an immutable, time-stamped audit trail of user activity. Each chat entry is time stamped with the user name. The filterable Data Analytics Dashboard details usage by time period, type of user, themes, outcomes, busy times, survey results.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
All data is downloadable in various formats at any time.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • .xlsx
  • PDF
  • JSON
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • JSON
  • TSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
Other
Other protection within supplier network
The level of network protection will depend on the bespoke hosting setup of each client, the details of which can be discussed upon request.

Availability and resilience

Guaranteed availability
The target is 100% uptime. For on-premises and hybrid-cloud installations, of course, we depend on the uptime offered by the infrastructure on which the platform is running. SLAs are negotiable depending on the criticality of the service.
Approach to resilience
The Acadiant platform is cloud native. We recommend multiple separated machine rooms for hybrid on-premise, private cloud installations and multiple zones for public cloud installations.
Outage reporting
Integration with the customer's preferred reporting infrastructure is part of the implementation process. Email and / or phone notification can also be arranged. Service level response time to be determined in consultation with the customer.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
All authentication options are available as appropriate and in conformance with customer's standards and can vary by role. Another example is Active Directory Single Sign-On authentication.
Access restrictions in management interfaces and support channels
All authentication options are available as appropriate and in conformance with customer's standards and can vary by role. Another example is Active Directory Single Sign-On authentication. Two-factor authentication for specific access is available if appropriate and desired.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
All authentication options are available as appropriate and in conformance with customer's standards and can vary by role. Another example is Active Directory Single Sign-On authentication. Two-factor authentication for specific access is available if appropriate and desired.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Information Commissioner's Office Certificate

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Information Commissioner’s Office Certificate
Information security policies and processes
Acadiant maintains direct supervision over a limited staff with privileged access and a collaborative relationship with specific customer staff. A high degree of automation reinforces policy.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The Acadiant platform is designed to minimise the exposed attack surface. Microservices are updated frequently and the scope of service in each is limited. Any new function goes through a security review during design and existing functions are reviewed periodically.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Acadiant monitors vulnerability lists such as those maintained by NIST. Any identified security risk is patched and deployed after regression tests. The Acadiant microservice architecture minimises the scope of any vulnerability and allows for quick micro deployments.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The Acadiant microservice architecture minimises the scope of any vulnerability and allows for quick micro deployments. Any anomaly in the data or intrusion incident results in an immediate response. Any identified security risk is patched and deployed after regression tests. We maintain full transaction logs for recovery.
Incident management type
Supplier-defined controls
Incident management approach
Incident management is defined and driven in cooperation with each customer group. Incidents are reported by telephone and /or email. Incident reports are provided in written form via email with remote or on-site follow up as necessary or appropriate.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
NHS Network (N3)

Social Value

Social Value

Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

Covid-19 recovery

Acadiant is designed at its foundations to maintain operations through disruptive events. Both our software and our company are setup for remote working. During the COVID-19 pandemic, this proved essential.

All Acadiant employees have been working from home with the tools and technology needed for software development and maintenance throughout the COVID-19 pandemic and beyond. We continue to seamlessly deliver the highest quality software and maintain full continuity during the COVID-19 pandemic and ongoing.

Our software, which runs on any operating system and device, is fundamentally designed to support remote working. This has been particularly valuable for our customers as well as employees.

Maternity Direct telehealth app has been effectively supporting NHS midwives and pregnant women through COVID-19 and beyond.

Maternity Direct connects midwives with pregnant women through a secure text chat on non-urgent queries and then stores those chats in the Trust's databases or electronic medical record system for later medical or legal reference. As a telehealth app, Maternity Direct offers efficient use of staffing resources, by helping midwives—who may be shielding or working from home—to care for pregnant women, avoiding face-to-face appointments, and delivering high quality, remote healthcare services.

This ability to scale NHS resources, helping midwives care for pregnant women, even when unable to see them face-to-face, due to COVID, contributed to Maternity Direct winning “Highly Commended” for Workforce Innovation from HSJ Partnership Awards 2021.

Moreover, we created a COVID-19 Triage Form for the midwife and woman to determine whether the woman should attend her antenatal appointment.

The Health Information Newsfeed is an effective broadcast system for transmitting vital healthcare information. The content, controlled by the hospital’s midwives, provides updates with relevant posts from trustworthy sources, proved essential for COVID-19 safety and vaccine updates and continues to provide important health information.

Tackling economic inequality

Acadiant is committed to equality and diversity, to creating a diverse workforce across gender, race, and age. Our engineer hiring process is gender-neutral, and of its two company directors, one is female.

Similarly, in our partnerships we seek diversity of thought and the most capable partners. We find that the broader the range of people with whom we can partner, the more diverse the ideas, and the better the outcomes.

In choosing our suppliers, we try to find those who share these values, for example working with companies that emphasise opportunities and leadership across gender and race. We are members of the Shuri Network, which supports women from minority ethnic groups in digital health, Ada’s List, which supports women in technology, and Tech London Advocates: HealthTech. We contribute to the communities in which we live and work, and have acted as mentors for the NHS Clinical Entrepreneur Programme, for the London tech community Level39, and for the Chartered Institute of Public Relations.

We pay our all suppliers promptly so that small businesses do not have to struggle with cashflow. We recognise the importance of prompt payment and comply with the Small Business Commissioner's Prompt Payment Code, and pay all our invoices within agreed terms, typically within 14 days.

Most importantly, we fundamentally believe that the Acadiant platform on which we build software solutions in patient safety, telehealth, and virtual care, can contribute to equitable access to health care and an improved, easier work experience for both our employees and customers.

Equal opportunity

Acadiant is committed to equality and diversity, to creating a diverse workforce across gender, race, and age. Our engineer hiring process is gender-neutral, and of its two company directors, one is female.

Similarly, in our partnerships we seek diversity of thought and the most capable partners. We find that the broader the range of people with whom we can partner, the more diverse the ideas, and the better the outcomes.

In choosing our suppliers, we try to find those who share these values, for example working with companies that emphasise opportunities and leadership across gender and race. We are members of the Shuri Network, which supports women from minority ethnic groups in digital health, Ada’s List, which supports women in technology, and Tech London Advocates: HealthTech. We contribute to the communities in which we live and work, and have acted as mentors for the NHS Clinical Entrepreneur Programme, for the London tech community Level39, and for the Chartered Institute of Public Relations.

We pay our all suppliers promptly so that small businesses do not have to struggle with cashflow. We recognise the importance of prompt payment and comply with the Small Business Commissioner's Prompt Payment Code, and pay all our invoices within agreed terms, typically within 14 days.

Most importantly, we fundamentally believe that the Acadiant platform on which we build software solutions in patient safety, telehealth, and virtual care, can contribute to equitable access to health care and an improved, easier work experience for both our employees and customers.

Pricing

Price
£55,000 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Acadiant offers an externally hosted demonstration site to safely explore the full functions of Maternity Direct using completely synthetic, but realistic, data. Together with the customer, Acadiant will design the integrations and interoperations required for the customer’s existing clinical management systems. This is accessible with logins only; please email gcloud@acadiant.com
Link to free trial
Accessible with logins only, please email gcloud@acadiant.com.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@acadiant.com. Tell them what format you need. It will help if you say what assistive technology you use.