Kaar technologies UK Limited

SAP S/4HANA Cloud Solutions Implementation

KaarTech has over 18 years of experience in implementing and supporting SAP Cloud Solutions such as S/4HANA Cloud, SuccessFactors, Ariba, SAP Customer Experience, SAP Analytics, and SAP Business Technology Platform Solutions, including design, build, test, data migration, end user training and on-going maintenance and support.

Features

• SAP Product Implementation and Cloud Migration
• Project Management
• Custom Application Design and Build
• End User Training
• Business Process Design
• Data Migration
• AI and Machine Learning Automations
• System Quality Assurance
• Business Change Management
• Application Managed Services

Benefits

• Increase Process Efficiency
• Increase Automation through AI and Machine Learning
• Reduce Risk of IT projects
• Leverage existing software to reduce future spending
• Increase user adoption with Training and Change management

£300,000 to £1,000,000 a unit a 6 months

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at srossdavid@kaartech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

116567413965331

Contact

Ross David Skyrme
+44 7840447398
srossdavid@kaartech.com

Planning

• Planning service: Yes
• How the planning service works: As an implementation and support partner, we collaborate closely with buyers to meticulously plan the implementation of SAP solutions. Our approach begins with a comprehensive assessment of the buyer's requirements, existing infrastructure, and business objectives. Through detailed consultations and workshops, we formulate a tailored implementation strategy that aligns with the buyer's timeline, budget, and expectations. We guide buyers through the selection of suitable cloud hosting options or software deployment models, considering factors such as scalability, security, and compliance. Our team provides expert guidance on configuration, data migration, and integration to ensure seamless deployment and minimal disruption to business operations. Throughout the planning process, we prioritise transparent communication, regular progress updates, and proactive risk management to foster trust and alignment between all stakeholders. Our goal is to empower buyers with the knowledge and resources needed to execute a successful implementation, driving tangible business outcomes and maximising the value of their investment in SAP solutions.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • SAP S/4HANA Public Cloud
  • SAP S/4HANA Private Cloud
  • SAP S/4HANA On-Premise
  • SAP ECC
  • SAP SuccessFactors
  • SAP Ariba
  • SAP Customer Experience

Training

• Training service provided: Yes
• How the training service works: KaarTech understands the critical importance of providing training to end users for successfully adopting implemented SAP solutions. Our training approach is tailored to meet the specific needs and skill levels of users, ensuring effective knowledge transfer and skill development. We offer a combination of instructor-led training sessions, interactive workshops, and self-paced learning modules to accommodate diverse learning styles and preferences. Our training covers essential topics such as system navigation, functionality, and best practices for utilising SAP solutions to optimise business processes. We also provide hands-on exercises and real-world scenarios to reinforce learning and promote practical application. Our trainers are experienced professionals with deep expertise in SAP solutions, enabling them to deliver engaging and informative training sessions that empower users to leverage the full capabilities of the implemented systems effectively. Through our comprehensive training program, we aim to empower end users to maximise their productivity and drive business success with SAP solutions.
• Training is tied to specific services: Yes
• Services the training service works with:
  • SAP S/4HANA Public Cloud
  • SAP S/4HANA Private Cloud
  • SAP SuccessFactors
  • SAP Ariba
  • SAP Customer Expereince
  • SAP S/4HANA On-Premise
  • SAP ECC

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our primary objective is to facilitate a seamless transition for buyers migrating to the cloud or between cloud services, whether that is a migration in the underlying cloud technology or implementation of new cloud products to be integrated with your existing IT landscape. ; ; We commence by conducting a comprehensive assessment of the buyer's current infrastructure, applications, and data to devise a tailored migration strategy. This strategy encompasses selecting the most suitable cloud platform, determining migration priorities, and establishing clear timelines and milestones. Throughout the migration process, we employ industry-leading tools and methodologies to ensure data integrity, security, and minimal disruption to operations. Our team collaborates closely with the buyer, providing expert guidance and support at every stage of the migration journey. Additionally, we offer training and knowledge transfer sessions to empower the buyer's internal teams with the skills and expertise needed to manage and optimize their cloud environment effectively. Our goal is to deliver a seamless and efficient migration experience that unlocks the full potential of cloud technology for the buyer's business.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As a system implementor, our focus is on ensuring the highest level of quality assurance and performance testing for SAP solutions. We work closely with buyers to develop a testing strategy tailored to their specific requirements and objectives. This involves conducting rigorous functional testing to validate system functionality and ensure it meets the buyer's business needs. Additionally, we perform thorough performance testing to assess system scalability, reliability, and responsiveness under various load conditions. Throughout the testing process, we provide transparent communication and regular progress updates to keep buyers informed and engaged. By prioritising quality assurance and performance testing, we aim to deliver SAP solutions that not only meet but exceed the buyer's expectations, providing a robust and reliable foundation for their business operations.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: At KaarTech, our support services are structured across three levels to ensure comprehensive and efficient resolution of any issues raised by the end users.; ; Level 1: Our dedicated team handles ticket triaging and provides on-call support to swiftly address immediate concerns. With round-the-clock availability, we ensure that critical issues are promptly identified and escalated as needed.; ; Level 2: KaarTech's experienced support team takes charge of resolving tickets in accordance with the Service Level Agreement (SLA). Leveraging our deep expertise and adherence to best practices, we work diligently to troubleshoot and resolve issues efficiently, minimizing downtime and disruption to your operations.; ; Level 3: For complex software issues that require specialised attention, KaarTech acts as your liaison with SAP, leveraging our strong partnership to engage directly with their experts. Our team collaborates closely with SAP to analyze and resolve intricate technical challenges, ensuring a swift and effective resolution.; ; KaarTech provides a dedicated service delivery manager who serves as the single point of contact throughout the support process. Your service delivery manager acts as your advocate, coordinating efforts across all levels of support to ensure seamless communication, prioritise your needs, and expedite issue resolution.

Service scope

• Service constraints: Engaging with KaarTech offers a distinct advantage in terms of flexibility. We tailor our services precisely to the unique requirements of each customer, ensuring that there are no service constraints hindering collaboration. Whether it's adapting to specific project needs, accommodating changes in scope, or aligning with evolving business objectives, KaarTech remains agile and responsive. Our commitment to flexibility means that clients can rely on us to deliver tailored solutions that meet their precise needs, empowering them to achieve their goals efficiently and effectively. With KaarTech, clients can expect a partnership built on flexibility and adaptability.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: When an incident is raised we assess each ticket's priority level, as outlined in our Service Level Agreement (SLA), to determine the appropriate course of action. The response time for the ticket is dependant on the priority, ranging from 30 minutes for "Very High" priority issues, to 8 Hours for "Low" Priority.; ; We meet this SLAs within the agreed service window with each customer which can be up to 24/7 including weekends if required.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: At KaarTech, our support services are structured across three levels to ensure comprehensive and efficient resolution of any issues:; ; Level 1: Our dedicated team handles ticket triaging and provides on-call support to swiftly address immediate concerns. With round-the-clock availability, we ensure that critical issues are promptly identified and escalated as needed.; ; Level 2: KaarTech's experienced support team takes charge of resolving tickets in accordance with the Service Level Agreement (SLA). Leveraging our deep expertise and adherence to best practices, we work diligently to troubleshoot and resolve issues efficiently, minimizing downtime and disruption to your operations.; ; Level 3: For complex software issues that require specialised attention, KaarTech acts as your liaison with SAP, leveraging our strong partnership to engage directly with their experts. Our team collaborates closely with SAP to analyse and resolve intricate technical challenges, ensuring a swift and effective resolution.; ; KaarTech provides a dedicated service delivery manager who serves as the single point of contact throughout the support process. Your service delivery manager acts as your advocate, coordinating efforts across all levels of support to ensure seamless communication, prioritise your needs, and expedite issue resolution.; ; Each support contract will be individually costed according to it's scope and scale.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: SAP

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our service provision includes features that promote environmental sustainability. For example, we prioritise hosting our services on energy-efficient infrastructure and utilise cloud resources efficiently to minimise carbon footprint. Additionally, our solutions enable remote collaboration, reducing the need for travel and thereby lowering greenhouse gas emissions.; ; We encourage our consultants to minimise carbon emissions by travelling in an eco-friendly manner, including a cycling to work or using electric vehicles and public transport. We also operate a low-paper business keeping all signoffs and document copies electronically where possible.

  Covid-19 recovery

  In response to the Covid-19 pandemic, our services facilitate remote work and collaboration, supporting business continuity when on-site working is not an option. We work with secure and scalable cloud solutions that enable remote access to essential applications and data, ensuring uninterrupted service delivery and enabling organisations to adapt to changing work environments efficiently.

  Tackling economic inequality

  Tackling economic inequality is a cornerstone of our mission at KaarTech. Through our participation in Gcloud 14, we are committed to leveraging our expertise and resources to address this pressing issue. Our approach to tackling economic inequality encompasses several key strategies.; ; We prioritise fair and inclusive employment practices within our organisation, ensuring that all employees have access to equal opportunities for career advancement and personal development. We take proactive measures to ensure that gender and race do not factor into our recruitment or pay processes. This includes using anonymised CVs to choose candidates, monitoring and addressing any gender pay gaps in our organisation, and implementing policies to promote diversity and inclusion at all levels.; ; We actively engage with local communities to identify and address economic disparities. Through partnerships with grassroots organisations and community initiatives, we support programs that provide access to education, training, and job opportunities for marginalised groups, with a particular focus on women and people of color.; ; ur services and solutions are designed to empower small businesses and entrepreneurs, particularly those from underserved communities. By providing access to affordable and scalable technology solutions, we enable these businesses to compete more effectively in the digital economy and drive economic growth within their communities.; ; Furthermore, we advocate for policies and initiatives that promote economic equity at both the local and national levels. Through our advocacy efforts, we seek to influence policy decisions that address systemic barriers to economic opportunity and promote inclusive economic development.

  Equal opportunity

  We are committed to fostering equal opportunity through our services. Our solutions and services are designed to be accessible and inclusive, accommodating diverse user needs and ensuring equal access to technology resources for all our employees. ; ; Moreover, our commitment to inclusivity extends to our recruitment practices. We actively promote diversity and inclusion in our hiring processes, striving to create a workforce that reflects the rich diversity of the communities we serve. We implement measures such as anonymised CVs to select candidates, ensuring that gender and race do not factor into our recruitment decisions. ; We monitor and address any gender pay gaps within our organisation, taking proactive steps to ensure pay equity for all employees.; ; By championing inclusive recruitment practices and fostering a culture of diversity and inclusion within our organisation, we not only strengthen our workforce but also contribute to the broader goal of creating a more equitable society. Our commitment to inclusivity is woven into the fabric of everything we do, driving us to continuously strive for greater equality and opportunity for all.

  Wellbeing

  Our services prioritise employee wellbeing by enabling flexible and remote work arrangements. By offering cloud-based collaboration tools and secure access to work resources from any location, we support work-life balance and reduce stress associated with commuting and traditional office-based work.

Pricing

• Price: £300,000 to £1,000,000 a unit a 6 months
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at srossdavid@kaartech.com. Tell them what format you need. It will help if you say what assistive technology you use.