Network Futures Ltd

#CloudFutures Systems Integration and Management (SIAM) Service

NetFutures Systems Integration And Management (SIAM) Service will ensure your new IT systems and services are capable of integration into your business operating model. Through definition we will unite your disparate IT services and enable management of suppliers in a consistent and efficient manner.

Features

• service design: holistic approach to design of your IT capabilities
• service definition: clearly define service requirements for each IT capability
• operational acceptance criteria: non-functional requirements for availability and performance
• test management: prepare test strategy, plans, and manage test phases
• service level agreements: formal definitions of scope and quality
• operational level agreements: formal definitions for suppliers in multi-sourced environments
• service catalogue: publish a list of services available for users
• service dependency map: document interconnections and interactions between services
• systems integration: develop detailed understanding of systems interoperability and dependencies
• dependency management: co-ordination between incoming and outgoing dependencies

Benefits

• high level definition of your target operating model
• define the requirements that each service provider must meet
• define expectations to ensure you get what your users need
• ensure success by managing test phases, entry and exit criteria
• ensure integrity and availability of user services in measurable terms
• ensure integrity and availability of user services in measurable terms
• empower users by simplifying identification and access to user services
• clearly see impacts on capacity, performance, and enable proactive management
• bring clarity to areas where programmes/projects typically fail to deliver
• bring dependencies into project delivery activity to ensure gap closure

£546 to £2,945 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve@netfutures.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

116704926998261

Contact

Steve Truman
01428645196
steve@netfutures.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our services will help you to improve your business. Our analysts will develop your ideas, identify and prioritise your needs, and help to determine the best solutions to your business problems. We will help you to transform your business processes, and plan the deployment of business solutions. We pride ourselves in taking an in-depth approach to help you deliver user satisfaction. We know and can help to show you that improving your business is about people, identifying what each and every type of user needs, delivering a solution that improves the way in which your users interact with your business. We provide crucial assurance that the end to end solution is the right fit for your business. We provide governance to your project to ensure that your project will deliver transformational business changes, using industry standards, best practices, ensuring an operational and secure solution. We can provide you with the knowledge and experience that you need to ensure your digital solutions are designed with industry best practises, standards, and processes at the heart of everything digital. We provide the technical assurance that you can rely on to ensure the physical and logical integrity of your data and IT systems.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training can mean different things to different people. We excel at working with our clients to deliver each type of training that is required, particularly for cloud services. For end users, it may be a new way of working, requiring a new business process. We will assign business analysts to help the user journey adapt into the cloud. For service and support professionals, training may require comprehension of new technologies and new support and service models. We know that cloud based evergreen solutions bring new challenges to traditional systems compatibility and user acceptance testing, prior to deployment. For service owners, we can help to identify new delivery models, by assigning skilled professionals to draw out clear and concise service impact maps to enable service owners, and other service and support professionals, to clearly see how the new cloud based services interact with other IT services. Knowledge transfer and bespoke training can also be provided on a one to one basis and in small group settings. Training will involve documented guides for users to retain as reference. Training can be delivered in person and virtually depending on the user needs. Training is offered on a flexible timetable to complement user availability.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: #CloudFutures Strategy and Implementation Services will help you define the vision for your future business. We will help you clarify your strategy, and ensure organisational support. We will help you to deliver the framework that guides your organisation, keeping communications clear and widely available in understandable and contextual chunks.; #CloudFutures Transition Management Services will help you migrate the systems, services, knowledge and operational capabilities from your change projects into normal services. We will help prepare your business to commence the process of change through documentation, training, testing, to ensure an effective transition into business as usual operations.; #CloudFutures Service Management Services will apply assertive diplomacy to your service providers to continually deliver your exacting needs. We can provide the skilled multidisciplinary team that you need to operate, manage, use and improve the service.; #CloudFutures Business Analysis for Cloud Services. Our business analysts will help you define and prioritise your objectives, high level and detailed requirements, and critical success factors for your cloud project. We will work with your users to identify their user needs, to deliver an optimised user experience, and user journey.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: #CloudFutures Technical Assurance Service will help provide you with preventative advice and guidance to avoid common errors, omissions, or mistakes in the delivery of your end to end solutions. We will assist you with the development of detailed acceptance criteria for your functional and non-functional requirements, develop test plans, and test scripts. We will perform testing at all levels, following the V-Model, including system testing, system integration testing, user acceptance testing, performance testing, pre-production testing, production readiness testing, disaster recovery testing, and business continuity testing. We are experienced in the generation of obfuscated test data to enable you to conduct testing without risking or compromising production data. We can help you to benchmark your cloud services to help you check and understand the performance of your cloud services. We can provide the experienced oversight and test governance to record all test results using appropriate tooling, which can aid the identification and monitoring of any test failures, or other issues. We will work with our other #CloudFutures disciplines to establish options to resolve test failures, and provide recommendations to resolve issues.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: #CloudFutures Support Services provides support to organisations who are moving to the cloud, those who have already adopted the cloud, and those looking to do so. Whether you are hosting your own private cloud infrastructure, or you are looking to consume cloud hosted services provided by others, or simply wish to migrate from legacy on-premise solutions and need help to do so, our team can help you. We are experienced in supporting public organisations through the migration into the cloud. We will help you to transition your users’ key business services through migration planning, provide detailed technical assurance to the planned migration into cloud based solutions, and perform the migrations into the cloud on your behalf. We will prepare service impact maps so that you can finger trace the user journey from their end user device, through to on-premise private cloud solutions, or into the public cloud, to assist with the identification of paths to resolution of any support issues that may arise, enabling fast root cause analysis and diagnosis, through the identifying problems and implementing solutions.

Service scope

• Service constraints: Not applicable

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Monday to Friday 09:00 – 17:00 (excluding public holidays); P1: Critical. Severe disruption to business activities <24 hours; P2: Less critical. Significant disruption to critical activities <48 hours; P3: Not critical. Moderate disruption to activities <1 week; P4: Informational. Minor disruption to activities <2 weeks ; Enhanced support levels are available through negotiation with your technical account manager.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Our standard support levels are aligned to industry standards:; Monday to Friday 09:00 – 17:00 (excluding public holidays); P1: Critical. Severe disruption to business activities <24 hours; P2: Less critical. Significant disruption to critical activities <48 hours; P3: Not critical. Moderate disruption to activities <1 week; P4: Informational. Minor disruption to activities <2 weeks ; Enhanced support levels are available through negotiation with your technical account manager.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As we grow, we are working towards a Carbon Reduction Plan which will evidence our commitment and set out our roadmap to achieving Net Zero by 2050. ; ; We have a policy in place today that provides staff and subcontractors with guidance on specific carbon reduction measures that we currently promote and support, to ensure that these are applied when performing the contract.

  Covid-19 recovery

  We continued to grow during the pandemic through significant investment in new technologies to enable new ways of working and remote collaboration, enabling our organisation to undertake new economic activities including new opportunities in both high growth sectors and areas of specialist skills in short supply.; ; Our investment in fully modern managed devices supported staff and subcontractors enabling increased economic activity to manage and recover from the impacts of COVID-19. ; ; Our modern managed solution provides contactless delivery of devices which are configured over a wireless connection enabling rapid access to a secure, working device. This enables individuals working remotely, to fully engage in the delivery of services. ; ; We utilise modern technology including unified communication solutions to collaborate, whilst also having a defined policy that encourages use of face to face virtual communication, prioritising that over face to face physical meetings, to provide combined, effective, and powerful visual and audio communication. This subsequently vastly reduced the carbon footprint of our organisation by enabling effective remote working for teams, reducing the need for travel or putting staff at risk during pandemic periods of social distancing. ; ; In addition, this has supported the physical and mental health of people affected by COVID-19, reducing the demand on health and care services. Modern communication technologies have the added benefit that colleagues can be quickly alerted to issues that need attention for the mutual care and mental wellbeing of all the team.

  Tackling economic inequality

  We actively support and encourage other businesses, creating opportunities to help new, small, and long established but struggling small businesses to engage in economic activity. ; ; We have helped to remove perceived barriers and enabled entry into new opportunities for skilled specialists in short supply, and in high growth sectors. For example, we actively worked to encourage experienced and senior professionals, disadvantaged by the pandemic, who concluded through lack of available jobs that retirement was the only answer, to reengage in highly skilled specialist economic activity to accelerate contract delivery.; ; We actively encourage and support our own staff training scheme to attain industry recognised specialist professional qualifications, which are actively used in the delivery of the contract. ; ; We encourage all suppliers and subcontractors to maintain their own high standards of professional qualification, to open up further opportunities for economic activity.

  Equal opportunity

  We are open to, and actively seek cognitive diversity. We conduct aptitude based recruitment which by definition is blind to colour, race, creed, national origin, sexual orientation, gender identity, age, disability, or sex. ; ; We are responsive to each individuals’ requirements, are supportive and encourage flexible working patterns. We actively encourage and support our own staff training scheme to attain industry recognised specialist professional qualifications, which are actively used in the delivery of the contract. ; ; Our actions to identify and manage risks of modern slavery in our supply chain involve:; • recruitment processes which verify staff and subcontractor documentation, including banking details and criminal record checks;; • vigilance to staff members having common addresses with other workers; ; • induction process signposts the warning signs for modern slavery;; • we oblige our staff to actively report all these concerns within a confidential and safe environment;; • we look for are workers who may have unexplained injuries, suffer from fatigue or poor physical health or those who do not have access to appropriate personal protective equipment; and; • we conduct risk assessments to seek out and eradicate modern slavery in the workplace, and the supply chain.

  Wellbeing

  We encourage all staff and subcontractors to take care of their wellbeing, physical and mental health. We support requests for time off, be it a planned holiday, personal needs, physical health, family needs, emotional needs, or the occasional duvet day. ; ; We recognise that for everyone, finding ways to take care of wellbeing is key. Common areas include relaxing and reducing stress, finding ways to learn and be creative – both inside and outside of work, spending time in nature, connecting with others, looking after physical health, and getting enough sleep.; ; We recognise that it is not easy to start with caring for our wellbeing, understanding that people are individuals, and that it’s OK to ask for help. We suggest that individuals only try what feels comfortable to them, and others around them, taking time to figure out what works and what doesn’t. We encourage everyone to go at their own pace. Small steps lead to larger steps, and different pathways can also lead to success.; ; We also encourage looking for additional guidance, support and treatment for wellbeing, physical and mental health. Taking time out to do what is right for each and every individual, leads to a much better chance of happiness, comfort with experiences, daily life, or just what feels possible for the moment in time.

Pricing

• Price: £546 to £2,945 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve@netfutures.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.