DNV IMATIS UK LIMITED

DNV Imatis - Coordinated Task Management System

DNV Imatis coordinated task management system connects clinical teams with portering, cleaning and other support services. It digitises requests, visualises bottlenecks and streamlines resource allocation, cutting delays, reducing admin burden and improving discharge flow. Trusts gain faster turnaround, better throughput and more efficient use of staff and capacity.

Features

• Submit task requests directly from digital whiteboards or mobile devices
• Allocate tasks to the appropriate support staff member
• Receive, accept and complete tasks via mobile device
• Monitor live progress to ensure teams are always in sync
• Automated task dispatch (Add-on)
• Performance dashboards (Add-on)
• Request in context of a specific patient or bed (Add-on)
• Receive automated alerts from building systems like delivery robots (Add-on)
• Inpatient app with patient's daily schedule and meal choices (Add-on)

Benefits

• Bridge the communication gap between clinical- and support teams
• Visualise bottlenecks and adjust staffing to match actual patient flow
• Replace manual forms and phone calls with one-tap requests
• Automate patient meal orders reduce food waste
• Streamline facility maintenance
• Save time searching for the correct resource or patient

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at christopher.betts@dnvimatis.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

116889434314207

Contact

Christopher Betts
+447930999486
christopher.betts@dnvimatis.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: There are no service constraints that we are aware of.
• System requirements:
  • Web browser (Microsoft Edge, Firefox, Chrome, Safari or Opera)
  • Sufficient internet connection (broadband, WiFi, 4G or above)
  • Hardware devices such as smartphone, laptop, desktop, tablet or similar
  • Integration with EntraID or similar for user management

User support

• Email or online ticketing support: Yes
• Support response times: We respond to enquiries during normal business hours, Monday to Friday, 9:00–17:00. Response times may vary depending on the nature of the enquiry, but we aim to reply as promptly as possible.; For critical incidents, 24/7 responses are available when an on‑call duty agreement is in place.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: DNV Imatis provides business-hours support for incident resolution and troubleshooting, ensuring dependable assistance during core operating times. This service is included in our standard pricing. For customers requiring continuous coverage, we offer 24/7 On-Duty Support by agreement at an additional cost. This option delivers round-the-clock availability for response and troubleshooting.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our cloud software services are delivered alongside a range of project and implementation services to ensure the customer can realise the full benefits of the solution. These project services include various training options, tailored to the customers' specific needs and range from onsite 'train the trainer' aimed at service super-users, to online accessible videos and documentation. In addition to training, we strive to support our customers' onboarding experience with onsite assistance and close follow up upon agreement.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: We have a Service Exit Runsheet checklist that will include deletion and export of users data, this extraction is agreed upon with customer.; Should we ever get to an and of contract sutiation where a customer wishes to switch supplier, we will work with the customer and the new supplier to ensure a smooth transition and the continuity of care for the patient.
• End-of-contract process: We have a Service Exit Runsheet checklist that will include deletion and export of users data, this extraction is agreed upon with customer.; Should we ever get to an end of contract situation where a customer wishes to switch supplier, we will work with the customer and the new supplier to ensure a smooth transition and the continuity of care for the patient.
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • ChromeOS
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop service has some extended functionality related to configuration. The mobile service has some more functionality related to management of role specific work.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: The service gathers information from multiple sources, aligns the relevant data and allows staff to access it in a single view. The service has both a mobile and web based interface for the hospital administrative and clinical staff. The solution is developed for use with touch technology but can also be used on desktop computers, mobile devices and monitors.
• Accessibility standards: EN 301 549
• Accessibility testing: The patient‑facing interface is designed to comply with current accessibility regulations. Its design and functionality have been reviewed and refined in collaboration with UseIT, a company specialising in accessibility. Staff‑facing interfaces are likewise developed with input from user focus groups to ensure an intuitive and user‑friendly experience.
• API: Yes
• What users can and can't do using the API: Our APIs are mainly used by DNV Imatis software engineers to enable integrations with other health systems eg: Patient Administration System (PAS). The use of API's depends on the context of the project deliverables and will be determined and agreed with the customer in the contract scope.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The applications are standardised based on best practice from many years of experience delivering our solutions to many European healthcare organisations, The services can be customised to meet the specific needs of the organisation. It is recommended that the digital whiteboards and dashboards are adapted to the workflow in question. Customisations can be undertaken by trained inhouse superusers or with consultation from application specialists in DNV Imatis.

Scaling

• Independence of resources: The system is designed for large-scale healthcare organisations and built to withstand high demand. We work in close partnership with our Microsoft Azure cloud provider to ensure the service scales seamlessly, delivering optimal performance and robust resilience.

Analytics

• Service usage metrics: Yes
• Metrics types: The platform includes a comprehensive history function that logs all user and system actions, with access controlled through permissions so only authorised users can review or export relevant information. Logged actions may be extracted to analyse functional service usage. Metrics related to service performance and service levels can also be provided, including the number of service interruptions, incident reports for each interruption or critical event, the duration of each interruption and the total period during which the solution was functionally unavailable, as well as overall functional uptime. The scope of metrics and reporting is determined in collaboration with the Customer.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users can export data within the application to PDF, xlsx or csv. All data can be exported to csv
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Xlsx
• Data import formats:
  • CSV
  • Other
• Other data import formats: Xlsx

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We guarantee 99.5% uptime backed by formal SLAs, defining availability as periods when the service is operational and monitored without critical errors. Outages or failures caused by third-party providers, and planned maintenance is excluded. ; ; We strive for continuous availability during agreed service hours, and if we fail to meet this, financial compensation applies based on downtime, with credits calculated automatically per service period and capped at 20% of the monthly service cost.
• Approach to resilience: Our service is designed with resilience in mind to ensure continuous availability and security for our customers. The platform is built on Microsoft Azure’s public cloud platform, allowing us to operate dedicated cloud resources. All components are geographically deployed in at least two different data centers, ensuring availability even in the event of a failure at one data center. Our solutions are installed in certified data centers that ensure strict physical security, access control, protection against fire, correct climate, and adequate power/emergency power supply . We have dedicated personnel for the active operation and management of the service. Additionally, we employ automatic security patching and notification follow-up of alerts in Microsoft Defender for Cloud . We use mechanisms such as intrusion detection and prevention systems (IDPS) and malware and antivirus software managed by Microsoft Defender for Cloud . Regular reviews and assessments of our network infrastructure and architecture are conducted to identify and address any vulnerabilities or risks.
• Outage reporting: Our service reports outages through multiple channels to ensure timely communication with our customers. We have a continuous monitoring system that detects deviations or threats in real time. Automated alert systems immediately report potential issues, allowing us to act before the situation worsens .; ; In the event of an incident, a case is automatically created in our support system, and the monitoring system continuously sends alerts around the clock. We provide email alerts to notify customers of any outages or incidents .; ; According to ISO 27001, our incident management and reporting is well documented within our ISMS.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Privileged rights are described in controls ISO 27001, with details regarding PIM, dedicated admin accounts, MFA and RBAC.
• Access restrictions in management interfaces and support channels: Privileged rights are described in controls ISO 27001, with details regarding PIM, dedicated admin accounts, MFA and RBAC.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: The system has multiple options for authenticating users when accessing the service through web protocols. All options listed above or a combination of them is possible.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: DNV Imatis operates under a comprehensive Information Security Management System aligned with ISO 27001:2022, supported by ISO 27017 for cloud security and ISO 27018 for privacy. We also maintain Cyber Essentials certification to ensure baseline cybersecurity controls. Our policies cover access management, encryption, backup, incident response, monitoring, and regular audits. These processes are reviewed annually by external auditors and reinforced through mandatory employee training and awareness programs.; The reporting structure is clear: the CEO and executive management team hold overall responsibility, while the Information Security Officer oversees compliance, conducts regular checks, and reports deviations to management. Process Owners and System Owners ensure secure operations, and all employees are accountable for following policies and reporting any security incidents immediately. Compliance is maintained through documented procedures, continuous monitoring, and periodic audits, fostering a strong culture of security and privacy by design across all operations.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All delivery components are subject to our ISO 27001 configuration and change management processes, ensuring comprehensive oversight. This includes services tracked throughout their lifecycle, with rigorous assessment for potential security implications
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: DNV Imatis staff perform risk and vulnerability assessments on a regular basis. Our software engineering teams deploy hotfixes, regular updates and new versions of the software on a continuous basis to ensure the stability and security of our cloud software services.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring processes is as defined in ISO 27002:2022 control A.8.16 Monitoring activities and A.5.26 Response to information security incidents. We comply with the guidance provided within the ISO 27002:2022 standard
• Incident management type: Supplier-defined controls
• Incident management approach: Our incident management processes is as described in ISO 27001:2022 control A.5.24 Information security incident management planning and preparation and A.5.26 Response to information security incidents.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2.5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Kiwa AS
• ISO/IEC 27001 accreditation date: Monday 27 November 2023
• What the ISO/IEC 27001 doesn’t cover: The certificate covers the described service.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Kiwa AS
• ISO 9001 accreditation date: Friday 13 December 2024
• What the ISO 9001 doesn’t cover: The certificate covers the described service.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 597d9e9b-4587-4751-94c5-4c6771182d55
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at christopher.betts@dnvimatis.com. Tell them what format you need. It will help if you say what assistive technology you use.