CDW Limited

CDW CyberArk Self Hosted PAM

CyberArk CorePAS provides Privileged Access Management (PAM) solutions, these are end-to-end solutions that protects, manages and audits both user and application credentials, provides least privilege access and session isolation while recording, monitoring automation and response to all real time privileged activity using intelligent threat analytics.

Features

• Enterprise Password Vault (EPV)
• Secure and tamper proof digital vault with multiple security layers
• Privileged Session Manager (PSM)
• Single-sign-on control point that isolates, records and audits privileged access
• Privileged Threat Analytics (PTA)
• Intelligent real time audit with ability to respond to threats.

Benefits

• Manage Privilege at an Enterprise level through policy driven rules
• Protection all privileged Accounts and SSH Keys
• Control Access to Privileged Accounts
• Initiate and Monitor Privileged Sessions
• Manage application and service credentials
• Comply with audit and regulatory requirements
• Streamlined management of Privileged Accounts
• Seamlessly integrate with enterprise systems
• Detect and respond to known threats such as over-pass-the-hash
• Risk Scoring of privileged use and session behaviours

£27 a unit

• Free trial available

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

116971751849203

Contact

Andy Wood
0161 837 7744
tenders@uk.cdw.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: N/A
• Cloud deployment model: Community cloud
• Service constraints: None
• System requirements: Full requirements can be found in release notes on https://docs.cyberark.com

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 1-3 Hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: CyberArk provides direct support - 24x7 support, TAM Services are available at an additional cost.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Consultancy services and workshops. Entry level introduction training for the Trustee certification is provided for free, further full training both onsite, off site and online is provided at a cost either on site at CyberArk or remotely over the web. See https://training.cyberark.com
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Swagger
• End-of-contract data extraction: Use the ExportVaultData (EVD) tool
• End-of-contract process: If your maintenance contract expires while your relevant software licences are still active, the result is a scenario in which your support will be ‘frozen’. While the solution will continue to function as is, you will no longer be eligible for any upgrades or patches to the existing solution. All users within your company will lose Technical Community access and will no longer be able to directly contact Cyberark Support. All active Support cases will be put on hold until outstanding maintenance fees have been settled. Once maintenance is paid, full Support assistance will resume.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The interface development follows the API first principle and all actions available via the GUI can be access and accomplished via the API. Full documentation on the abilities is hosted on https://docs.cyberark.com/Product-Doc/OnlineHelp/PAS/Latest/en/Content/WebServices/Implementing%20Privileged%20Account%20Security%20Web%20Services%20.htm?Highlight=REST%20API
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Colour and branding changes are possible on the Privilege Vault Web Access (PVWA) interface. Additional customisation around automation and integration is possible, please contact CyberArk for more details

Scaling

• Independence of resources: CyberArk Architecture and Design services take into account the customer requirements, ensuring that the customer requirements are met for demand. Components are modular and can be scaled out horizontally and with industry standard load balancing technology

Analytics

• Service usage metrics: Yes
• Metrics types: N/A
• Reporting types: Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: CyberArk

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data is encrypted at rest and in transit; ; CyberArk uses advanced encryption algorithms to protect data at rest.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: N/A
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: CyberArk proprietary VPN protocol; ; CyberArk uses advanced encryption algorithms to protect data at rest.

Availability and resilience

• Guaranteed availability: N/A this is a self-hosted software solution, Availability levels are dependent on the customer infrastructure.
• Approach to resilience: N/A this is a self-hosted software solution, data center Resilience are dependent on the customers hosting infrastructure.
• Outage reporting: N/A this is a self-hosted software solution, reporting of outages is dependent on the customer infrastructure., There are many API’s which allow for reporting of outages which can be deployed by the customer as necessary.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interface is controlled by RBAC. Support access with CyberArk requires users to be registered and also take have completed training and passed the Defender exam
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The Standards Institute Israel
• ISO/IEC 27001 accreditation date: 04/04/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 14/06/2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001, Common Criteria, NISA Certified
  • VPAT 508, FIPS 140-2, NIST 800

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: "The Information Security Department must provide direction and technical expertise to ensure that CyberArk’s information is properly protected. This includes consideration of confidentiality, integrity, and availability of information and the systems that handle it. The Department act as liaison on InfoSec matters between all departments, and must be the focal point for all InfoSec activities throughout CyberArk. The Department performs risk-assessments, prepares action-plans, evaluates vendor-products, participates on in-houseIT system development projects, assists control Implementations, investigates information security breaches, trains staff members. The InfoSec Department has the authority to create and periodically modify both technical standards and standard operating procedures that supports the InfoSec policy. When approved by appropriate CyberArk management, new requirements have the same scope and authority as if they were included in existing policy documents.; ; An information security steering committee, consisting of the CEO, GM, CIO and CISO must meet bi-weekly to review the current status of information security at CyberArk, approve and later review information security projects, and perform other necessary high-level information security management activities. Other employees may join the committee according to necessity and relevance. An information security Audit committee is being updated with information security work plan and risks management on a bi-quarterly basis."

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The CyberArk Change Control plan defines the process to apply for and to approve changes on any of the IT services in production or in any IT architecture. The purpose of the change management policy is to regulate the change management process and to define which changes should be reviewed in the change management process to reduce risk exposure, minimize the severity of any impact and disruption, be successful on the first attempt and ensure collaboration between all required parties. A change management committee is composed of relevant managers; the CAB meet every week on all Change Requests (CR).
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: CyberArk uses various tools to continuously track and monitor security vulnerabilities. As part of the ongoing information security activities, the security vulnerabilities are prioritized and assigned an appropriate remediation process according to the type of vulnerability, its severity and exposure.; CyberArk’s security vulnerability steering committee gathers on a bi-monthly basis to track and monitor open issues and; remediation progress.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: CyberArk utilizes a wide range of tools to monitor its network environment. Data is collected from devices and applications in the network and aggregated into the Security Information and Event Management (SIEM) in order to detect and respond to possible anomalies and threats. The SIEM is monitored by a dedicated 24/7 security operation center (SOC) to help rapidly detect and mitigate risks.
• Incident management type: Supplier-defined controls
• Incident management approach: CyberArk maintains a formalised incident response plan (IRP) and policy. The incident response policy defines how security incidents are identified, classified, reported, remediated and mitigated throughout incident response stages including post incident assessments. The CyberArk information security department promptly investigates reported anomalies and suspected security breaches on an enterprise-wide level.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  CDW is committed to fighting climate change and protecting the environment. CDW has made a commitment to achieve Net Zero emissions by 2040, 10 years earlier than mandated by the UK government. To achieve this, CDW has implemented (and continues to implement) initiatives to reduce our emissions and carbon footprint, all of which are underpinned by CDW’s ISO14001 certified Environmental Management System (EMS) and our beGreen program.; ; CDW’s distribution centre and our flagship offices hold ISO 14001 environmental management certifications, with our UK distribution centre also holding REGO energy certifications. In parallel with our EMS and beGreen program, CDW has invested in and implemented a range of initiatives to help tackle our contribution towards climate change across our operational activities. These initiatives include (but are not limited to):; ; -Solar panel usage. As a result, in 2021, we were able to achieve 100% renewable energy sourcing for CDW-owned buildings.; -Energy-efficient lighting solutions, including indoor and outdoor LED lighting.; -Motion sensor lighting and conveyor systems that turn off in response to inactivity.; -Water consumption solutions, including rainwater harvesting efforts.; -“Smart” HVAC systems that adjust according to business hours and seasonal temperatures.; -A ‘Pin to Print’ program enabling enhanced print queue management to reduce wasted print jobs; -A goal to achieve 100% renewable energy sourcing for electricity by 2027. In 2021, 98% of electricity consumed in the UK was from renewable sources.; ; Additionally, at our distribution centres, we have recycled:; ; -2,966 tons of packaging material; -9,794 tons of cardboard; -636 tons of paper; -Thousands of wood and plastic pallets; ; Furthermore, at a coworker level, CDW has established a ‘WE GET Our Environment’ Business Resource Group and an Environment Committee with the purpose of increasing awareness of the environmental and social strategy, and to empower coworkers to get involved in environmental initiatives.

  Equal opportunity

  CDW is committed to creating a working environment for coworkers dedicated to inclusion, diversity and equal opportunities, as detailed in our CDW Way Code, which teaches all CDW coworkers to:; ; -Always do their best to make everyone at CDW feel welcome; -Treat other coworkers with respect and dignity; -Maintain an inclusive workplace in which all coworkers can demonstrate their full potential; -Respect the unique attributes and perspectives of every coworker; ; CDW provides equal treatment and opportunity without regard to:; ; -Race; -Skin colour; -Religion; -National origin; -Gender; -Sexual orientation; -Gender identity; -Disability; -Age; ; Our commitment to equality is underpinned by six Business Resource Groups (BRGs). BRGs ensure all coworkers have a voice, build awareness, and provide support to similar groups in their communities. The BRGs include:; ; -Armed Forces Network; -Black Coworker Network; -Disability Support Network; -PRIDE+; -United Support Network; -Women’s International Network; ; CDW coworkers are empowered to reach their highest potential, and we are focused on providing them with a wide variety of tools and development opportunities to help them achieve their career aspirations at CDW, regardless of origin, background or situation. Within our learning culture, all coworkers are surrounded by comprehensive resources and support, ongoing education and skills training, and robust advancement opportunities. We offer a variety of programs to help current and future leaders build diverse teams and to help diverse coworkers develop their leadership skills so they can continue to advance in the organisation.; ; Our commitment to equal opportunities and diversity is demonstrable across our organisation. As an example, CDW’s CEO and President, Chris Leahy, is female and CDW’s Executive Committee consists of 50% female and 50% male coworkers, with 42% coming from multi ethnic backgrounds.; ; CDW is also committed to reducing the gender pay gap and produces an annual gender pay gap report - https://www.uk.cdw.com/site-tools/pay-gap-report/.

  Wellbeing

  CDW is committed to providing coworkers and their families with the knowledge necessary to make the best health and wellness choices for themselves and their families. ; ; Our approach to wellness is designed to help coworkers be safe, healthy and successful. We understand that managing work and personal life is a balancing act of shifting priorities and so we offer a variety of benefits that supports a coworker’s physical, financial, emotional and social ; wellbeing, including access to telemedicine, a suite of family benefits and a variety of wellness incentives and programs.; ; CDW provides coworkers with an Employee Assistance Program, which offers confidential, individualised coaching to help coworkers achieve personal or professional goals. It also features enhancements for crisis care, 24/7 phone support and an emergency referral system.; ; Ongoing coworker engagement is fostered through regular communications events, including: ; ; -Monthly wellness e-newsletters promoting benefits available to coworkers; -Workshops and activities focused on timely topics; -Various campaigns to raise awareness for meaningful topics throughout the year, including mental health, emotional wellbeing and heart-mind gratitude; ; As a further example of our commitment, in response to the COVID-19 pandemic, our Coworker Services team implemented “coworker calls” - informal, but regular check-ins to ensure all coworkers are caring for their mental health and receiving the support they need.; ; CDW also established ‘The CDW Community’, an initiative set up to provide coworkers with activities that they could participate in to keep them physically and mentally active, and to give them a platform for social engagement with other coworkers during a time where many were feeling isolated.; ; Following its success during COVID, the CDW Community initiative has remained operational as we exit the pandemic, continuing to provide CDW coworkers with activities and resources centric to physical and mental wellbeing, as well as sessions to support a healthy family life.

Pricing

• Price: £27 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full product on qualified 14- day proof-of-concept trial. The CyberArk Discover and Audit (DnA) module is also available to run free-of-charge to baseline and establish PAM requirements

Service documents

• Pricing document

  ODS

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@uk.cdw.com. Tell them what format you need. It will help if you say what assistive technology you use.