Enterprise Candidate Management System & Digital Credential Solution
Software as a Service (SaaS) enterprise platform with secure verified immutable data at its core. Specialists in compliance, membership services, candidate management, safeguarding, CPD, course bookings, digital badging, qualifications, skills, e-learning, certification, auditing and streamlining systems.
Features
- Verified Digital Badging
- Verified CPD & Digital Logbook
- Verified Qualifications, Awards & Certification
- Membership
- Compliance & Governance
- Safeguarding
- Skills & e-learning
- Auditing
- Course Bookings
- Candidate Management
Benefits
- GDPR and safeguarding compliance
- Membership growth and improved user experience
- Streamlining systems: efficiency and cost-savings
- Through-life candidate management - aggregated data
- Fraud prevention
- Employee retention and improved organisational transparency
- Convenience - all organisational systems managed in one place
- Environmental impact reduction
- Advance system maturity
- Versatile and self-service
Pricing
£500 to £20,000 a licence a month
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
1 1 7 1 2 7 1 0 8 1 6 8 0 6 6
Contact
TAHDAH VERIFIED LIMITED
Neil Rylance
Telephone: 01492862840
Email: sales@tahdah.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Service constraints
- NA.
- System requirements
- NA
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Critical - within 1-hour between the hours of 9-5 Mon-Fri.
Major - within 4-hours between the hours of 9-5 Mon-Fri.
Minor - within 1-working day between the hours of 9-5 Mon-Fri.
Out of hours critical support available. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Support is included within our SaaS (Software as a Service) fee.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Hybrid approach of on-site learning/training, online training and supporting documentation/content.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- It is exported to a data storage container in a usable format e.g. Azure Blob Storage.
- End-of-contract process
-
Full enterprise SaaS solution, support, maintenance and feature improvements.
Additional cost: bespoke feature requests.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- NA.
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
- Accessible through a modern Web Browser and displayed using React technology - informed by regular reviews of Microsoft Clarity's screen recordings to enhance User Experience.
- Accessibility standards
- None or don’t know
- Description of accessibility
- The Tahdah platform is accessed globally by 100,000's of users on a monthly basis with a range of differing needs. Tahdah is working with existing clients to improve inclusivity and will ensure the widest possible audience can make use of its service.
- Accessibility testing
- NA.
- API
- Yes
- What users can and can't do using the API
- On request.
- API documentation
- No
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- System is entirely configurable to the organisation's business requirements - it is an enterprise solution configured for the respective stakeholders.
Scaling
- Independence of resources
- Tahdah uses AWS and elastic beanstalk which provides ample redundancy for system performance.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Using real-time dashboards and regular reports, Tahdah can provide insightful intelligence on its users.
- Reporting types
-
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
-
- Physical access control, complying with another standard
- Other
- Other data at rest protection approach
-
Infeasibility of finding a specific customer’s data on physical media.
Encryption of some parts of the system. - Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- CSV file.
- Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- SLA dependent on enterprise solution. Available on request.
- Approach to resilience
- Leveraging the products and services provided by AWS.
- Outage reporting
- Email alerts and social media.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- 2-factor authentication
- Access restrictions in management interfaces and support channels
- 2FA
- Access restriction testing frequency
- At least once a year
- Management access authentication
- 2-factor authentication
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- Adhere to ISO 27001.
- Information security policies and processes
- Adhere to ISO 27001.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Assessed on a case by case basis.
- Vulnerability management type
- Undisclosed
- Vulnerability management approach
- Reviewed quarterly.
- Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Alerts set. Response is immediate.
- Incident management type
- Undisclosed
- Incident management approach
- User report incidents via support ticket. Initiates internal investigation and sanitised incident report supplied to client.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
Tahdah's enterprise solution enables organisations to upgrade their system maturity to digital services that renders a paperless service. Digital credentials enables public sector organisations to replace traditional printed certificates, awards and qualifications. - Covid-19 recovery
-
Covid-19 recovery
Tahdah's demand soared throughout covid-19, with organisations seeking digital and online alternatives to maintain competence and compliance.
Tahdah is a remote working organisation and unaffected by covid-19 restrictions. - Tackling economic inequality
-
Tackling economic inequality
Enables organisations to automate multiple manual processes, which results in greater efficiency and cost-saving. Tahdah has indirectly contributed to organisations re-distributing this resource growing their headcount. - Equal opportunity
-
Equal opportunity
Tahdah is a an inclusive organisation, employing a diverse team of professionals from a range of backgrounds. Tahdah embraces the power of difference and empowers all of its employees to challenge decision-making throughout the business. Tahdah's platform captures every section of society, holding over 1-million qualification records within its database. - Wellbeing
-
Wellbeing
Tahdah strongly values wellbeing, offering flexible-working and performance coaching to all of its employees. It also has qualified Physical and Mental Health First Aiders within their nimble team of professionals.
The Tahdah platform is proven to make organisations more robust in their systems and processes - this leads to greater employee retention and staff wellbeing due to the reduction in stress it brings.
Pricing
- Price
- £500 to £20,000 a licence a month
- Discount for educational organisations
- Yes
- Free trial available
- No