Integrella Ltd

Digital Innovation Platform (DIP)

Integrella's Digital Innovation Platform is a bespoke cloud solution that can be used to build, secure, and manage Apps, APIs, and Microservices in a cloud-agnostic environment.

Features

• API developer portal
• Customizable in-house tools with accelerated delivery methodologies
• Quick implementation using Infrastructure as code (IaC)
• Faster code deployments
• ITIL & data sharing best practices
• Reference APIs
• Cloud and tech agnostic

Benefits

• Digital Experience Framework
• API design and development, operations, publishing (dev portal), analytics, monetisation
• Customised analytics and operational metrics and monitoring
• Quicker time to market
• Improved developer experience (DX)
• Business and digital transformation acceleration
• Secure platform to enable data sharing

£189 to £1,200 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@integrella.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

117247070410118

Contact

Neal Assing
02070430920
sales@integrella.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Available on request
• System requirements:
  • Amazon Web Services
  • Azure Cloud
  • Google Cloud Platform

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depends on the agreed SLAs. Typically between 15 minutes and 1 day depending on the nature and urgency of the question
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Available on request
• Support available to third parties: No

Onboarding and offboarding

• Getting started: User documentation and online training.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: DIP does not hold any client data, instead, it is used by clients to accelerate the adoption of cloud technologies and speed up time to value for application and integrations.
• End-of-contract process: Available on request

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The API portal is adapted to be used on a mobile browser.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The API portal and its components can be deployed by continuous integration and delivery platform.
• Accessibility standards: None or don’t know
• Description of accessibility: Available on request
• Accessibility testing: Available on request
• API: No
• Customisation available: Yes
• Description of customisation: The solution can be customized to use continuous integrations and delivery tools. ; the choice of the cloud service provider can be customized.

Scaling

• Independence of resources: DIP is a container-based solution that can automatically scale up/out and scale down depending on the flow of traffic on the platform. This ensures deployed APIs function efficiently and improves overall resilience.

Analytics

• Service usage metrics: Yes
• Metrics types: DIP uses cloud-native and cloud-agnostic tools for observability and visualization. It has easy integrations with the standard tools that your organization may be using.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: DIP uses data encoding and data encryption along with various access control mechanisms to protect data. The platform is deployed in a secure cloud environment.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Not Applicable
• Data export formats: Other
• Other data export formats: Not Applicable
• Data import formats: Other
• Other data import formats: Not Applicable

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: - Oauth0; - API Keys; - Oauth2

Availability and resilience

• Guaranteed availability: Available on request
• Approach to resilience: DIP is architected for high availability, multi-region along with disaster recovery to ensure business continuity.
• Outage reporting: Call, message, and email alerts to the support engineer. ; The platform can also integrate with the existing incident management process in your organization.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Deployed APIs have authentication and authorisation methods as well as additional authentication methods like OAuth 2.0, and Open ID connect for login purposes.
• Access restrictions in management interfaces and support channels: DIP has inbuilt role-based access control to limit access for authorised users only.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Available on request.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Available on request
• Information security policies and processes: DIP is sophisticatedly architected to ensure security on various layers. Since the platform is deployed on the customer's infrastructure, the customer's security policies and processes are added on top of it.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: DIP adheres to ITIL v4 standards. More information is available on request.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request.
• Incident management type: Supplier-defined controls
• Incident management approach: DIP adheres to the ITIL v4 incident management process and can be integrated into customers' existing incident management process.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Integrella is aiming to achieve Net Zero by 2030. Our commitment extends to a comprehensive strategy addressing both MAC 4.1 and MAC 4.2, focusing on emissions reduction and positive stakeholder influence. ; ; Achievements: Greenhouse Gas Emissions Reduction ; ; Integrella Offices: We use 2 serviced office partners Incuspaze and 25EP. We have secured agreement they commit to: ; ; Net zero carbon emissions by 2030 ; ; Eradicating waste from operations by 2030 ; ; Facilitating the health and sustainability of our members and community ; ; Recycling and water ; ; We supply recycling facilities and encourage use ; ; We supply glasses, mugs, and crockery to limit use of throw away plastics when consuming food and drinking water and educate our staff on the benefits to the environment ; ; Computers ; ; All employees use energy efficient laptops which are more efficient than PCs ; ; Servers ; ; Our VMs and other internal server infrastructure already run on zero carbon hardware hosted by Google Cloud Platform ; ; Work from home ; ; All staff are able to work remotely and do so roughly 50% of the time to save travel ; ; Zero carbon energy use is encouraged via Octopus Energy ; ; Travel ; ; Cycle to work scheme – already in use and taken advantage of, scope to encourage further use ; ; Public transport is encouraged and available in our offices close to Victoria tube station. Close to 100% of our employees use public transport

  Covid-19 recovery

  PPN 06/20 Theme 1 - Covid-19 Recovery ; ; During covid we did not furlough or fire any staff, despite the troubling economic outlook. We already allowed home working and were fully setup and provided regular check in’s and “Water Cooler” events, and “Brown bag thought leadership weekly events”. We gave our staff flexible working and were very accommodating of childcare needs. ; ; Whilst Covid is not as prevalent as it was previously, we are still maintaining these working practices and continue to support our staff with a flexible working approach.

  Tackling economic inequality

  Integrella offers a Pre-Graduate Trainee Program - Our unique trainee program partners with local London universities like City, University of London, and goes beyond just training. We integrate real-world project experience, mentorship from senior professionals, and a guaranteed job offer upon completion. We have created a pipeline that's not just a career starter but a life-changer. ; ; We have relationships with universities in UK and India, we will actively recruit and develop their skills. These are cyclical opportunities as they link to the academic year. ; ; We also support opportunities and internships for disadvantaged young people to supplement their academic learnings with on-the-job commercial experience. ; ; We closely monitor each individual’s progress both by from our HR professionals supporting them but also with technical mentors to guide their development. We on-board all staff with inductions and boot camps.

  Equal opportunity

  Integrella, is London based and has a diverse workforce of 100 employees split between the UK and India, is committed to addressing economic inequality in line with PPN 06/20 Theme 2.; ; Current Initiatives ; ; Diversity and Inclusion - We are proud of our diverse workplace both by gender and ethnicity. Our diversity statistics for 2022 are shown below and are better than the UK averages according to Office of National Statistics (ONS) for digital workers 2021. ; ; Gender: Integrella = 32% female ONS = 25% ; ; Ethnicity: Integrella = 30% white ONS = 82% ; ; Leadership: Integrella = 57% white ONS = 90.4%

  Wellbeing

  PPN 06/20 Theme 5 - Wellbeing ; ; We recognise the importance of well being in the workplace and our community. Three years ago we centred our business values and culture around Ikigai values. The results have been outstanding. Staff turnover rates are extremely low and happiness has improved considerably well under industry averages.; ; Current Health and Well-being Support for Staff: ; ; We have put Ikigai principles at the heart of our corporate values. Creating a nurturing environment for staff to perform at their best and strive for greatness in their career as well as delivering great outcomes for clients and rewarding excellence.; ; We have a benefits scheme where staff can take advantage of private health insurance. This comprehensive package, provides support to staff in times of need and allows them to take advantage of services, including access to GP’s, Private Dental and additional resources such as counselling, mental health services, and wellness programs to employees. ; ; All staff have a direct line-manager with whom they have regular weekly 1-1 meetings. These meetings are confidential and provides staff with reassurance to be open and transparent about any health and wellbeing related issues. ; ; Each week our HR Manager shares insights offering general advice and links covering different topics including, Education and further advancement, Tips on managing finances and improving individual Well-being. ; ; Our staff retention has dramatically improved over the past 3 years since we introduced: ; ; Cycle to work, discount off gym membership, private health insurance and access to discounted rates at a local wellbeing spa.; ; Remote and flexible working. ; ; Employee Training and Development. Our staff are our biggest asset, we continually invest in training and “weekly brown bag knowledge sharing sessions”. Our staff completed over 50 certifications in the past year alone.

Pricing

• Price: £189 to £1,200 a unit a day
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@integrella.com. Tell them what format you need. It will help if you say what assistive technology you use.