eNetLearn
eNetLearn® is the perfect entry-level learning management system for organisations. It is a cloud-based learning platform that allows you to deliver, track, report and evaluate your online learning from a single dashboard gaining insight on your organisation’s learning and development.
Mobile enabled for learner accessibility wherever they are using it.
Features
- Easy to use learner interface and intuitive user experience
- Organisation specific branding and engagement messages with news pages
- Mobile-enabled delivery, cloud hosted and scalable.
- Suite of flexible field-based reports
- Evidence upload and feedback mechanisms
- Events and Booking Management System capabilities
- Quizzes and form functionality to assess and gather data
- eCommerce modules with payment, shop management and discount options
- Group feature to manage cohorts of learners
- SCORM and multi media formats supported.
Benefits
- No training required for your learners; log on and learn
- On-brand to your organisation and key messages
- Learners can access using PCs, laptops, tablets and smartphones
- Confidence of secure system that can deliver learning immediately
- Agile reporting on learner, group, status and course activity
- Easy to manage blended learning and curated content approaches
- Distribute learning news and features to your audience
- Target content to the needs of different groups of learners
- Implementation and ongoing administration support in a range of formats
Pricing
£0.26 to £2.75 a person a month
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
1 1 8 1 3 8 6 4 0 6 8 3 2 8 0
Contact
eCom Scotland
Wendy Edie
Telephone: 01383 630032
Email: wendy.edie@ecomlearningsolutions.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
- Limitations may include; Clients SSL, licensing and browser limitations.
- System requirements
-
- A stable internet connection of 5Mbps minimum
- A browser that supports HTML5
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- ECom provides informed and timely responses to most enquiries within 24 hrs. Weekends and other circumstances can occasionally extend response times to up to 72 hrs. eCom provides access to experts aligned with the needs of your stakeholder groups, face-to-face direct support from our teams when preferred or needed, engagement with real people who know (and are involved in) your projects, and service levels aligned with your needs and expectations.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
- In-house helpdesk available to provide assistance and different levels of support and SLA contracts available. The training providing can be bespoke and therefore pricing differs and will be estimated on a case by case basis.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Support and guidance for system administrators to implement their LMS – face to face training or using video content. Welcome eMails to users contain customisable text and instructions.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Users cannot export data – this is restricted to the Administrator role and would use the onboard report tools to export to csv.
- End-of-contract process
- We would gather all activity data into a spreadsheet and securely send to named Administrator
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None.
- Service interface
- No
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- API
- No
- Customisation available
- Yes
- Description of customisation
- Includes customer brand logo, colour schemes, login page welcome copy and registration email contents.
Scaling
- Independence of resources
- Cloud is load balanced and application optimisation.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Real-time reporting for quick analysis of learner activity.
- Reporting types
-
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
-
Users cannot export data
Administrators can import and export data using csv (templates provided) - Data export formats
- CSV
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- 99.99% availability
- Approach to resilience
- Information available on request.
- Outage reporting
- Information received via SMS message and follow up phone call along with access to a client dashboard. 24/7 support with UKFAST engineers. Account manager availability.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- User roles to restrict management interface.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
- QC GDPR
Security governance
- Named board-level person responsible for service security
- No
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- Cyber Essentials.
- Information security policies and processes
- Adhere to principles of ISO27001
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
-
ECom's formal change management process;
• Appointing a change manager responsible for the proposed changes. • Assuring all proposed changes are evaluated for their benefits and risks, and that all impacts are considered.
• Prioritizing changes so that limited resources are allocated to those changes that produce the greatest benefit based on the business need.
• Requiring all changes are thoroughly tested and that each deployment includes a back-out plan to restore the state of the environment in the event that the deployment fails.
• Ensuring the configuration management system is updated to reflect the effect of any changes. - Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
- All applications updated via Sucunia PSI and operating systems patched via WSUS within 14 days and after testing. Regular vulnerability scans performed by penetration tester. Anti virus and anti ransomware installed on all machines
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- Syslog Monitoring performed by PRTG server
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
• Incident identification
• Incident logging
• Incident categorization
• Incident prioritization
• Initial diagnosis
• Escalation, as necessary, to level 2 support
• Incident resolution
• Incident closure
• Communication with the user community throughout the life of the incident
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
Equal opportunityEqual opportunity
As an organisation we nurture a unique corporate culture, maintained as we have grown. Our workforce is a mix of gender, nationality and age and other characteristics, as we believe this brings value of diverse thought to projects.
eCom are signatories to the Scottish Business Pledge, and live its values with regards to paying at least the Scottish Living Wage, no use of zero hours contracts, good workforce engagement, investing in youth, a balanced workforce, innovation, internationalism, supporting our community, and ensuring prompt payment. Our approach to Fair Work is tangible and measurable during Contract Management Procedures:
• We will continue to meet the Scottish Business Pledge and perpetually review all salaries to ensure fair pay for all.
• Clear managerial responsibility to nurture talent and help individuals fulfil their potential through use of eCom Academy
• Strong commitment to Modern Apprenticeships (continue to support Foundation apprenticeships, & support Graduate Apprenticeships in 2020)
• Support for Learning and Development
• Continue to NOT use Zero hours contracts
• Continue to offer flexible working, family friendly and wider work life balance
• Continuing our efforts of gender balance and wider representation of workforce.
• Continue to promote workplace innovation using online tools to offer suggestions and suggest new R&D focus.
eCom are committed to reducing our environmental impact and continually improving our environmental performance as an integral and fundamental part of our business strategy and operating methods.
It is our priority to encourage our customers, suppliers and all business associates to do the same. Not only is this sound commercial sense for all; it is also a matter of delivering on our duty of care towards future generations.
Pricing
- Price
- £0.26 to £2.75 a person a month
- Discount for educational organisations
- No
- Free trial available
- No