BCN Group Ltd

BCN Public View

Public View is a healthcare analytics service that connects hundreds of public data sources and
presents them in an intuitive dashboard for use in fast paced environments such as board meetings.
Equipped with full benchmarking capabilities and advanced analytical tools, including SPC, Public
View is ideal for supporting quality improvement.

Features

• Live display of performance against NHS standards and public metrics
• Optimised for PC, tablet and phone including offline working app
• Ranking, trend, change, delta and SPC charts for all metrics
• Pre-built peer groups including CQC rating, STP Members and Recommended
• HCPS metric provides view of aggregate performance and CQC prediction
• Quick links to metric description, information, and original source data
• Full implementation support including getting started videos and comprehensive FAQ
• Easy self-registration and password management for unlimited users
• Single page board view (extension feature)
• Supplement with your own local data (extension feature)

Benefits

• Use as / support board Integrated Performance Report (IPR)
• Enable engagement across the organisation with unlimited users
• Ensure 100% data accuracy in board reports
• View the full performance of any NHS provider or system
• Compare performance against multiple customisable peer groups simultaneously
• Use benchmarking and SPC tools to support quality improvement
• Set custom peer-based targets and toggle between them instantly
• View historic performance dashboards using track back feature
• Compare specialty and sub-indicator performance (extension feature)
• Embed dashboard on intranet for login free access (extension feature)

£30,000.00 to £75,000.00 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ric.kelly@bcn.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

118409608865794

Contact

Mr Ric Kelly
0345 095 7000
ric.kelly@bcn.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft Power BI and Azure Data Services
• Cloud deployment model: Public cloud
• Service constraints: No specific constraints depending on architect agreed with customer
• System requirements: Microsoft SQL Server

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard Support Hours - Monday - Friday 08:00 - 18:00Hrs ; Extended Support Hours - Monday - Friday 07:00 - 19:00Hrs ; Out of Hours Support - P1 ONLY - 24/7 (Excluding Christmas Day) ; Priority 1: Standard / Extended Hours - Response Within 30 minutes ; Priority 1: (Out of Hours) Response Within 60 minutes ; Priority 2: Standard / Extended Hours – Response Within 2 hours ; Priority 3 or 4: Standard / Extended Hours – Response Within 4 hours ; Priority 5: Standard / Extended Hours – Response Within 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Availability ; BCN Managed Cloud is designed and maintained to achieve a target availability of 99.9% measured on a calendar month. ; ; Support Hours ; 50+ dedicated support engineers across 3 UK offices provide technical support 24 hours a day, 7 days a week, 365 days a year. ; * This includes proactive monitoring and alerting of core services. *Waking Hours = 7am to 7pm Monday to Friday (from manned helpdesk) ; ; Ticket Severity ; All tickets logged to the Service Desk will be allocated a severity level based on the following methodology. This will ensure that reporting on service levels may be achieved to the optimum format. ; ; 1 - Catastrophic business disruption; 2 - Severe business disruption or user critical issue ; 3 - Business disruption or multiple user issue; 4 - Minor business disruption or user issue; 5 - Job or Task; ; Service Desk Staff will evaluate the Incident and allocate a priority level after which it will be assigned to the appropriate staff. This will be based on the required skill set to resolve the incident in a timely manner.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onsite/Online Training is provided
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Microsoft Word
  • Video
• End-of-contract data extraction: Data is kept in standard data formats and can be extracted at any time by the customer using standard Microsoft or other products.
• End-of-contract process: Once the contract is ended, the customer will no longer have access to the dashboards

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No feature differences. Layouts will auto adapt dependent on screen configuration.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Trust branding such as logo and colour themes can be customised. Some customisation's will need to be provided by BCN, whereas some can be provided by the customer via the browser.

Scaling

• Independence of resources: Data is kept in standard data formats and can be extracted at any time by the customer using standard Microsoft or other products.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data is kept in standard data formats and can be extracted at any time by the customer using standard Microsoft or other products.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • JSN
  • HTML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSN
  • HTML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Please see https://docs.microsoft.com/en-us/azure/security/azure-network-security
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: https://docs.microsoft.com/en-us/Office365/securitycompliance/office-365-tenant-isolation-overview

Availability and resilience

• Guaranteed availability: Services are delivered on the Microsoft Azure stack, BCN offer no additional guarantee
• Approach to resilience: Available on request
• Outage reporting: Available on request

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We supply permissions based on the customers active directory.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: 25/06/2020
• What the ISO/IEC 27001 doesn’t cover: BCN Group activities related to the provision of this service are covered by ISO 27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Organisation chart available on request. Upon induction, staff handbook, policies and procedures are provided. Specific IG policies around Information Security which are also in the staff handbook are included. We are also fully compliant with GDPR guidelines. Ongoing documented review to ensure policies are being followed as well as one-to-one systems to enforce policy processes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Development and test copies of the solution will be held on our network. Bug fixes and enhancements will be logged in our ticketing system. Those tickets approved for implementation will be implemented on our development environment and then promoted to test where unit and integration testing will take place. Changes will be promoted to our production environment though a formal and documented change control process. Full version control of all parts of the solution will provide roll back options should they be required. Bug fixes will be implemented on an ad-hoc basis, enhancements will be released on a monthly cycle.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: This runs in the Microsoft environment, the office 365 and Azure vulnerability management approach applies.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: This runs in the Microsoft environment O365 and Azure, these processes are applied.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Please see http://aka.ms/Office365SIM

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Work Travel - reduces the overall requirement by providing video conferencing capabilities. Heating - In order to minimise the use of fossil fuels by the office heating systems, heating is automated through BMS. Lighting - ensure lights are switched off where not in use. This is achieved by automation in all BCN buildings. We install lighting with the maximum possible efficiency on all new installations. Paper Waste - We reduce the use of paper and where it is used we recycle all office paper, including photocopy paper, etc. Where paper and/or its contents is considered ‘Unrestricted’ paper is placed in recycling bins. Sensitive information is shredded and recycled in a secure manner. Plastic Waste - We collect plastic containers used in the office environment and recycle them regularly using third party recycling services. We avoid single use plastics. Packaging - We deal with significant volumes of cardboard packaging. All cardboard waste must be flat packed and stored in the appropriate location for recycling. Monitoring Supply Chain We work with world-class reputable suppliers who lead the way in environmental and social practices. All suppliers are carefully chosen to help us achieve more sustainable outcomes through their approach to sustainability issues. This, in turn, enables our customers to feel comfortable that their own environmental policies are being adhered to when they use BCN as a supplier. We are committed to working with our suppliers to understand and mitigate negative sustainability impacts and to enhance the positives. We expect our world-class suppliers to lead the way in environmental and social practices. By only purchasing equipment from carefully chosen suppliers we are able to achieve more sustainable outcomes through their approach and activity to sustainability issues. This, in turn, will enable our customers to feel comfortable that their environmental policies are being adhered to.
• Equal opportunity:

  Equal opportunity

  BCN is committed to achieving a working environment which provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, colour, nationality, ethnic origin, gender, marital status, disability, religious beliefs, age or sexual orientation. This Policy aims to remove unfair and discriminatory practices within the Company and to encourage full contribution from its diverse community. The Company is committed to actively opposing all forms of discrimination. The Company also aims to provide a service that does not discriminate against its clients and customers in the means by which they can access the services and goods supplied by the Company. The Company believes that all employees and clients are entitled to be treated with respect and dignity. Objectives of this Policy • To reduce, stop and prevent all forms of unlawful discrimination. • To ensure that recruitment, promotion, training, development, assessment, redundancy and service provision are determined on the basis of capability, qualifications, experience, skills and productivity.

Pricing

• Price: £30,000.00 to £75,000.00 a unit a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ric.kelly@bcn.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.