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MATT HAMNETT & ASSOCIATES LTD

Transition and Transformation Services

MH&A use best practice change management, honed through deep experience in the public sector. Through planning, clear communication, and stakeholder involvement and by utilising methodologies like ADKAR or Kotter's 8-Step process we work to mitigate resistance and maximise adoption. We use continuous evaluation and feedback loops to embed change.

Features

  • Options appraisal
  • Strategy development
  • Market research and analysis
  • Innovation research and prototyping
  • Change management at project and programme levels
  • Stakeholder identification and engagement
  • Benefit tracking
  • Business case development
  • Cost controls

Benefits

  • Support across the entire operating model
  • Support for training and capability building
  • Delivering cultural change
  • Cloud-Tyche delivery framework
  • Ensuring business continuity throughout change process
  • Cost controls and savings optimisation
  • Securing buy-in and embedding change
  • Insights from experience across government, public sector, education, and health.
  • Expert communications plans to manage roadblocks to change
  • Monitoring and tracking benefits of change

Pricing

£600 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidding@mh-a.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 1 8 5 1 3 6 0 0 2 3 2 2 9 0

Contact

MATT HAMNETT & ASSOCIATES LTD Victoria Edwards
Telephone: 020 4551 5907
Email: bidding@mh-a.co.uk

Planning

Planning service
Yes
How the planning service works
For us, planning is about making sure that we have a clear, detailed, and shared sense of what we’re trying to achieve; what you see as some of the most important issues, risks and opportunities; and, how we’ll work together.
We’ve learnt that investing in a streamlined, focused, project planning exercise enables us to ‘tune in’ to your context and objectives - and agree exactly what we need to do to deliver an exceptional outcome. We will:

 Confirm our understanding of your requirements, expectations and context.

 Agree a critical timeline, milestones and checkpoints, setting out who will do what, by when, to support successful delivery of our work

 Agree what a great final deliverable should look like.

 Agree how we will work with and report to you throughout the process.

We use best practice Prince2 project management methodology to execute all of our projects, and use agile methodology to iterate the development of new products and programmes, enabling us to help you plan for each step of development.
Throughout the project we will monitor completion of significant actions relating to the project which are not already captured as deliverables in the project plan.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
MH&A provide training development and delivery for cloud software and hosting services. We are experts inn the delivery of training, both online and face to face, having worked across the public sector to create training programmes. We can produce a variety of training and learning materials, such as quick reference guides (QRGs), user stories, and training manuals.
We will bespoke all of our training to meet the needs of your organisation, and will work with you to establish clear outcomes you want to achieve from the training we deliver.
We will conduct a training needs analysis as part of our engagement with you, allowing us to map where training is needed and understanding where the skills gaps might be. Beyond purely technical training, we can also provide training on associated organisational, process and skills topics.
We are also able to deliver a ‘train the trainer’ programme to allow you to embed the knowledge within your organisation and future proof the solutions we deliver.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We have an end to end change management and service transition capability that follows best practice methodology. We are technology and system agnostic, not linked with any provider or superscalar, and can survey the whole market to help you identify the best solution. We typically:
 Start by understanding the buyer's current infrastructure, applications, and data. Assess their needs, goals, and constraints to determine the best cloud solution or migration strategy.
 Develop a comprehensive migration strategy tailored to the buyer's requirements. This may include choosing the right cloud service provider, selecting appropriate cloud services (IaaS, PaaS, SaaS), deciding on deployment models (public, private, hybrid), and planning for data migration, security, and compliance.
 Analyse the costs associated with migrating to the cloud, including upfront migration expenses, ongoing operational costs, and potential savings or benefits. Help the buyer understand the total cost of ownership (TCO) and return on investment (ROI) of their cloud migration.
 Create a migration plan outlining the steps, timeline, resources, and responsibilities involved in the migration process. This may include application rationalization, data migration, testing, training, and change management.
Alongside technical transition, we support organisations implement change across the full range of business and people activity.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
MH&A align our quality assurance service to Prince2 and ISO 9001 and use a robust set of processes and frameworks for quality assurance. We establish detailed assurance frameworks to ensure new services and functions are used as designed and recommend approaches for improving implementation and take up. We will:
 At each stage of the implementation, carefully document business processes affected and ensure that the desired change has been embedded and the benefits can be realised before moving on to the next stage in the process.
 Carry out user acceptance testing / customer journey testing with identified users in your organisation to ensure that the needs of user base are met before commencing a business wide roll-out of the product.
 Help you design an agile delivery strategy that allows for robust testing at every iteration.
We have provided quality assurance services for flagship programmes and services across central government, including with the former Department for International Development and the Department for Business, Energy and Industrial Strategy.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Buyer hosting or software
How the support service works
We provide a dedicated account manager to each client. We can tailor support levels to specific client needs, but as standard we provide two different types of support:
 Phone support between 9:00 and 18:00 on weekdays
 Email Support, with a maximum response time of 24 working hours.

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide a dedicated account manager to each client. We can tailor support levels to specific client needs, but as standard we provide two different types of support:
 Phone support between 9:00 and 18:00 on weekdays
 Email Support, with a maximum response time of 24 working hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide a dedicated account manager to each client. We can tailor support levels to specific client needs, but as standard we provide two different types of support:
 Phone support between 9:00 and 18:00 on weekdays
 Email Support, with a maximum response time of 24 working hours.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We believe that the most effective way to deliver social value objectives – particularly around the environment – is to treat them as core elements of project success not as “extras”; hence, we embed these outcomes within the project objectives and report back to clients on their progress as we deliver the project, as an integral part of robust project governance.  We agree contract specific social value deliverables at the inception of each engagement.
As a remote-first firm, we are able to minimise our carbon footprint:  
 From FY2025, we project that carbon emissions will decrease over four years to 120 tCO2e by FY2029. This is a reduction of 40%. We will continue to measure these closely.
 We commit to reaching net zero (i.e. reducing emissions by 100%) by 2050
 We regularly update our carbon reduction plan and ensure we are meeting our reduction objectives.
 Avoid using non-recyclable plastic bottles, cups, bags etc; we provide equipment to all staff to encourage reuse e.g. coffee keep cups and water bottles. Since opening our office in the summer of 2024, we have begun to measure our waste in metric tonnes.
 Ensuring that waste is considered a resource by staff and managed accordingly.
We actively seek to reduce our consumption of both consumable resources and utilities by:
 Minimising use of printed materials with clients and across internal business functions.  
 Encouraging efficient energy working practices for all our employees who work remotely.
 Exploring renewable energy sources for our leased office premises.
 We are committed to continuing our efforts to reduce emissions in our supply chain by recycling or reusing any equipment purchased by the business and sourcing locally wherever possible.

Tackling economic inequality

We believe that the most effective way to deliver social value objectives – particularly around the environment – is to treat them as core elements of project success not as “extras”; hence, we embed these outcomes within the project objectives and report back to clients on their progress as we deliver the project, as an integral part of robust project governance.  We agree contract specific social value deliverables at the inception of each engagement.
Our determination to deliver social value is reflected in our social value programme, particularly with respect to employment and economic sustainability and building partners’ capacity and sustainability. Our programme includes:
 Work with Manchester Metropolitan University Business School to provide opportunities for students to work on ‘live’ consulting client engagements, deliver lectures and teaching support, and provide mentoring for disadvantaged students.
 Apprenticeship opportunities to help us attract and support colleagues from all parts of the community to fulfil their potential and pursue high-skill, high-value careers in the professional services.
 Support for MH+A staff to mentor and provide careers advice to disadvantaged young people through e.g., Inspiring the Future.
 Proactive recruitment of service leavers, including colleagues who have previously worked in the armed and police forces.
 Each year we take an intern from MMU, paid well above living wage, to give them a chance to work in a real word consulting environment and gain valuable business experience.

Equal opportunity

We believe that the most effective way to deliver social value objectives – particularly around the environment – is to treat them as core elements of project success not as “extras”; hence, we embed these outcomes within the project objectives and report back to clients on their progress as we deliver the project, as an integral part of robust project governance.  We agree contract specific social value deliverables at the inception of each engagement.
Our actions to promote equality in our organisation include:
 Supporting staff members in maintaining a good work-life balance – we were huge advocates of remote and flexible working even before Covid-19.
 Offering apprenticeship opportunities to help our people start and develop their careers
 Employing transparent recruitment, payment, promotion and retention policies, which ensure a level playing field among future and existing staff members.
 Offering all staff members access to further education and skills progression through means of both internal skills development programmes and external educational programmes.
 Encouraging staff members to learn on the job by allowing them to dedicate two full days per month to further educate themselves on various topics, skills and tools related to the work we do.
 Offering a mentoring program for younger and/or disadvantaged staff members to help them evolve and better their skills set.
 Providing training and discussion on inequalities and inclusion in the workplace.
 We are committed to supporting employee’s professional development through ongoing advice, guidance and support provided by senior members of the team – and by funding formal training programmes and other career development support.

Wellbeing

We believe that the most effective way to deliver social value objectives – particularly around the environment – is to treat them as core elements of project success not as “extras”; hence, we embed these outcomes within the project objectives and report back to clients on their progress as we deliver the project, as an integral part of robust project governance.  We agree contract specific social value deliverables at the inception of each engagement.
Wellbeing is a core focus of our organisation and we firmly believe work should be a fun place to be. We support wellbeing through:
 An active partnership with CALM (campaign against living miserably), which provides training on wellbeing and mental health alongside opportunities to promote wellbeing through activity and socialising
 We provide all staff members with the option to take charitable 'duvet afternoons' to focus on their wellbeing
 We talk about mental health proactively and openly and encourage all staff members to engage with the issue
 Our flexible and remote working policies are designed to encourage people with a wide range of needs engage effectively and positively with the organisation.
 We offer colleagues the chance to grow annual leave entitlement overtime based on performance, with colleagues gaining an extra days annual leave for each year of service, and the opportunity to earn their birthday off as well.
 Annual salary reviews and performance related bonuses, ensuring that colleagues are well rewarded for their work and we stay competitive in the marketplace.

Pricing

Price
£600 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidding@mh-a.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.