JUSTFONE LIMITED

Mobile Despatch

Integration of staff and contractors' mobile devices via Apps. , Messaging and IVR to Timber Management and other backend systems in the Forestry industry

Features

• real time logging of timber despatches
• management of timber despatches
• checking authorisation of timber despatches
• 24x7 automated processing of timber despatches
• contractor access to timber despatches
• third party system processing of timber despatches

Benefits

• access from mobile devices via SMS, IVR and App.
• field based access to Timber Management Systems
• customer portal access to Timber Management Systems

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve@justfone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

118758367389326

Contact

Steven Brown
01896558089
steve@justfone.com

About the service

• Service categories:

  Applications

  Supply chain management

  • Logistics and transportation management
  • Warehousing and inventory management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Only accessible to authorised customers and contractors of the primary customer
• System requirements:
  • Any Mobile device utilising SMS or IVR
  • Mobile App. access supported on Android and iOS devices
  • API access is via REST and SFTP
  • Portal acceses supported via current web browsers

User support

• Email or online ticketing support: Yes
• Support response times: System Failure / Outage - response within 2 hours; User Query Assistance - response within 1 working day
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: The following support accessed via telephone or our ticketing platform is included as part of our service offering; ; System Failure / Outage - response within 2 hours; User Query Assistance - response within 1 working day; ; Additional on site support or training is available at a cost of £600 per day; ; A technical account manager is provided for all customers
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide full documentation, walk-through videos and online training
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: Each customer has a dedicated database on our platform, the contents of which are archived and provided to the customer's primary contact before we carry out a full deletion of the database
• End-of-contract process: Each customer has a dedicated database on our platform, the contents of which are archived and provided to the customer's primary contact before we carry out a full deletion of the database at the end of the contract.; ; Each customer has dedicated urls and phone numbers for system access, these are discontinued / disabled at the end of the contract.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Full documentation is provided to our primary contact at the commencement of onboarding.; ; Specific user level documentation is also available via the service desk/ticketing system

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile service provides the option to utilise SMS or interactive voice (IVR) if internet connectivity is not available
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Customers can provision and enable users and business data via the API. ; ; Users can only make changes via the API based on customer-specified authorisation levels
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The service can be customised to allow different processing and validation rules of business data.; ; User interfaces can be customised to suit customer branding.; ; Customisation can only be performed by our support personnel.; ; Additional complimentary functionality can be incorporated into the service

Scaling

• Independence of resources: Each customer and their users are hosted on fully isolated infrastructure

Analytics

• Service usage metrics: Yes
• Metrics types: We maintain a full log of all activity of each customer's users within the system.; ; Reports are provided on a daily basis via automated email of all transactions processed in the prior 24 hours; ; More detailed reporting is available on request and through the API
• Reporting types:
  • API access
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Twillio, AWS

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Data export to customers is available through the API, or as a database archive on request.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON from API
  • Database archive
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON via API
  • Database Archive

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee a minimum monthly availability of 99.95% ; ; Our services are priced based on anticipated transactions, and refunds can be requested in the form of credit towards the next transaction period.
• Approach to resilience: Available on request
• Outage reporting: Outages are reported via email alerts and notices on the ticketing/service portal

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
  • Other
• Other user authentication: Only accessible to mobile phones pre-authorised by the customer, and verified by SMS
• Access restrictions in management interfaces and support channels: All communication at management levels must be made between the assigned primary contact at the customer (or another employee pre-approved by them) and the assigned customer service manager within our organisation.; ; Access to the support desk is restricted to users manually authorised by the primary contact at the customer or via the API
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: We have our own policies and processes, which have been assessed in our accreditation for Cyber Essentials Plus. ; ; These processes include continuous monitoring of our systems to ensure updated software and patches are applied quickly, and a regular manual check and reporting structure.; ; The above are re-assesd annulay for renewal of Cyber Essentials Plus
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All of our systems are based on software-defined cloud infrastructure, with the definitions controlled under a Git based version control system.; ; The bespoke software elements of the system are managed in Git based version control system.; ; General project management of both of the above utilises Trello
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We utilise a combination of constant scanning of systems using agent software (Qualis), and regular assessment of published risks from the cloud, OS and software suppliers utilised in our systems.; ; Patches are deployed as soon as possible after being identified, on timescales determined by an assessment of the severity of the risk and operational constraints relating to scheduling any required downtime.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We utilise a variety of systems to monitor the behaviour of our systems, and to generate email and SMS alerts of any anomalies. ; ; These include inbuilt monitoring on the cloud platforms we utilise, such as Cloudwatch on AWS, Loggly and our own inbuilt monitoring within some elements of our proprietry software, which in turn feed into Cloudwatch and Loggly.; ; Incidents are triaged immediately on notification and actioned as quickly as practically possible based on severity and operational constraints.
• Incident management type: Undisclosed
• Incident management approach: All internal events must be reported through our Trello (Kanban Style) management system.; ; External events detected by users are reported via the normal support ticketing / telephone process, which in turn are escalated internally and added to the above Trello platform if required. ; ; Reports to external users are provided in the closing responses to the ticket created in reporting the incident
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 7.5%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 10%

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: Ff156586-9610-4628-b458-eb43cc4573a7
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 3e8cdc77-8921-4f72-b70a-43f98c49f685
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
  • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
  • Plans for positive actions with community groups.
  • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
  • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of issues relating to entering the contract workforce
  • Creation of outreach activities to create a pipeline of employees for the future contract delivery
  • Content of the outreach activity is designed to suit the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve@justfone.com. Tell them what format you need. It will help if you say what assistive technology you use.