A&A DIGITAL TECH LTD
Managed Cloud Services
A&A Digital Tech Managed Cloud Services provide ongoing operational management and support for private, public and hybrid cloud environments, ensuring platforms and applications remain secure, reliable and optimised. The service covers infrastructure, platform and application management across IaaS, PaaS and SaaS models, tailored to buyer requirements.
Features
- Managed private cloud services
- Managed private IaaS environments
- Managed private SaaS and PaaS platforms
- Application management for private cloud services
- Managed public cloud services
- Managed public IaaS environments
- Managed public SaaS and PaaS platforms
- Application management for public cloud services
- Managed hybrid cloud services
- Integrated management of hybrid IaaS, SaaS, PaaS and applications
Benefits
- Stable and reliable cloud environments
- Reduced operational burden on internal teams
- Improved availability and performance of cloud services
- Consistent management across private, public and hybrid clouds
- Enhanced security and compliance posture
- Faster incident detection and resolution
- Predictable and controlled operational costs
- Improved application performance and resilience
- Clear accountability for cloud operations
- Scalable managed services aligned to business needs
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
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Framework
G-Cloud 15
Service ID
1 1 8 9 2 2 3 3 7 4 8 9 3 5 0
Contact
A&A DIGITAL TECH LTD
Murala Rama Rao
Telephone: 07799343396
Email: rmurala@aadigitaltech.com
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Private Cloud
- Managed Private IaaS
- Managed Private SaaS/PaaS
- Application management
Managed Public cloud
- Managed Public IaaS
- Managed Public SaaS/PaaS
- Application management
Managed Hybrid Cloud
- Managed Hybrid IaaS
- Managed Hybrid SaaS/PaaS
- Application management
Service scope
- Service constraints
- Managed Cloud Services are primarily delivered remotely. On-site support can be provided by agreement where required. Effective delivery depends on timely access to cloud platforms, management tooling, documentation and relevant technical contacts provided by the buyer. The service applies only to cloud environments and applications within the agreed scope. Third-party cloud provider outages or changes may impact service delivery. Procurement of cloud services, licences or third-party tools is excluded unless explicitly agreed in the call-off contract.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- A&A Digital Tech responds to buyer questions within two working day during standard UK business hours. Where an urgent response is required, this can be agreed at the start of the engagement.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- No
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.2 AA
- Web chat accessibility testing
- Accessibility of our web chat functionality is considered during design and testing activities, including checks using assistive technologies such as screen readers and keyboard-only navigation. We follow recognised accessibility standards and address any issues identified as part of ongoing service improvement. Where buyer-specific requirements exist, additional accessibility testing can be agreed.
- Support levels
-
A&A Digital Tech provides flexible support levels tailored to buyer needs and the criticality of the service.
Level 1 support provides first-line support for service queries, incident logging, basic troubleshooting and request handling during UK business hours.
Level 2 support provides second-line technical support, including deeper investigation, issue resolution and configuration support, with extended hours available by agreement.
Level 3 support provides specialist and expert-level support, including complex fault resolution, architectural input and escalation handling.
Support costs vary depending on the selected support level, hours of coverage and service scope. Pricing is agreed with the buyer at the start of the engagement and detailed in the call-off contract.
A named technical account manager or cloud support engineer can be provided for Level 2 and Level 3 support, acting as the primary point of contact and supporting service governance and escalation. - AI chatbot
- Yes
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Developed Vetting (DV)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £400.00 | £200.00 |
| Associate business architect | £500.00 | £300.00 |
| Business architect | £700.00 | £500.00 |
| Lead business architect | £900.00 | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data architect | £800.00 | £500.00 |
| Senior data architect | £900.00 | £600.00 |
| Chief data architect | £1,200.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Enterprise architect | £900.00 | £600.00 |
| Senior enterprise architect | £1,000.00 | £700.00 |
| Lead enterprise architect | £1,100.00 | £750.00 |
| Principal enterprise architect | £1,200.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £500.00 | £300.00 |
| Network architect | £800.00 | £500.00 |
| Lead network architect | £900.00 | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £900.00 | £600.00 |
| Lead security architect | £1,000.00 | £700.00 |
| Principal security architect | £1,200.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate solution architect | £600.00 | £400.00 |
| Solution architect | £800.00 | £600.00 |
| Senior solution architect | £1,000.00 | £700.00 |
| Lead solution architect | £1,100.00 | £800.00 |
| Principal solution architect | £1,200.00 | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £700.00 | £400.00 |
| Technical architect | £800.00 | £600.00 |
| Senior technical architect | £1,000.00 | £700.00 |
| Lead technical architect | £1,100.00 | £800.00 |
| Principal technical architect | £1,200.00 | £850.00 |
Chief digital and data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief data officer | £1,200.00 | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief information security officer | £1,200.00 | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Chief technology officer | £1,200.00 | £900.00 |
Cyber security roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Lead cyber security audit and assurance | £1,100.00 | £800.00 |
| Principal cyber security audit and assurance | £1,200.00 | £900.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security governance and risk manager | £700.00 | £400.00 |
| Lead cyber security governance and risk manager | £1,000.00 | £600.00 |
| Principal cyber security governance and risk manager | £1,100.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security monitoring | £700.00 | £400.00 |
| Lead cyber security monitoring | £1,000.00 | £700.00 |
| Principal cyber security monitoring | £1,200.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber incident response | £700.00 | £400.00 |
| Lead cyber security incident response | £1,000.00 | £700.00 |
| Principal cyber security incident response | £1,200.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security vulnerability management | £700.00 | £400.00 |
| Lead cyber security vulnerability management | £1,000.00 | £700.00 |
| Principal cyber security vulnerability management | £1,200.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security digital forensics | £800.00 | £600.00 |
| Lead cyber security digital forensics | £1,000.00 | £1,100.00 |
| Principal cyber security digital forensics | £1,200.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security testing | £700.00 | £400.00 |
| Lead cyber security penetration testing | £1,000.00 | £700.00 |
| Principal cyber security testing | £1,100.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate cyber security secure systems architecture and design | £700.00 | £400.00 |
| Lead cyber security secure systems architecture and design | £1,000.00 | £700.00 |
| Principal cyber security secure systems architecture and design | £1,200.00 | £800.00 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee analytics engineer | £600.00 | £400.00 |
| Analytics engineer | £700.00 | £400.00 |
| Senior analytics engineer | £900.00 | £600.00 |
| Lead analytics engineer | £1,000.00 | £700.00 |
| Head of analytics engineering | £1,200.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate analyst | £700.00 | £400.00 |
| Data analyst | £800.00 | £500.00 |
| Senior data analyst | £900.00 | £600.00 |
| Principal data analyst | £1,000.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data engineer | £800.00 | £500.00 |
| Senior data engineer | £900.00 | £600.00 |
| Lead data engineer | £1,000.00 | £700.00 |
| Head of data engineering | £1,200.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data ethics lead | £900.00 | £500.00 |
| Head of data ethics | £1,000.00 | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data governance manager | £900.00 | £500.00 |
| Lead data governance manager | £1,000.00 | £600.00 |
| Head of data governance | £1,200.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee data scientist | £600.00 | £300.00 |
| Associate data scientist | £700.00 | £400.00 |
| Data scientist | £900.00 | £600.00 |
| Principal data scientist | £1,000.00 | £700.00 |
| Lead data scientist | £1,100.00 | £750.00 |
| Head of data science | £1,200.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Senior machine learning engineer | £900.00 | £700.00 |
| Lead machine learning engineer | £1,000.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate performance analyst | £600.00 | £300.00 |
| Performance analyst | £700.00 | £400.00 |
| Senior performance analyst | £800.00 | £500.00 |
| Lead performance analyst | £900.00 | £600.00 |
| Head of performance analysis | £1,200.00 | £700.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate application operations engineer | £500.00 | £300.00 |
| Application operations engineer | £700.00 | £400.00 |
| Senior application operations engineer | £800.00 | £500.00 |
| Lead application operations engineer | £900.00 | £600.00 |
| Principal application operations engineer | £1,000.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £700.00 | £400.00 |
| Senior business relationship manager | £900.00 | £500.00 |
| Lead business relationship manager | £1,000.00 | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Configuration analyst | £600.00 | £300.00 |
| Change and release analyst | £700.00 | £400.00 |
| Change and release manager | £800.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Operations analyst | £600.00 | £300.00 |
| Senior operations analyst | £800.00 | £400.00 |
| Operational control manager | £900.00 | £500.00 |
| Head of command and control | £1,000.00 | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate end user computing engineer | £600.00 | £300.00 |
| End user computing engineer | £700.00 | £400.00 |
| Senior end user computing engineer | £800.00 | £500.00 |
| Lead end user computing engineer | £900.00 | £600.00 |
| Principal end user computing engineer | £1,200.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £600.00 | £300.00 |
| IT service manager | £800.00 | £400.00 |
| Senior IT service manager | £900.00 | £500.00 |
| Head of IT service management | £1,000.00 | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Incident manager | £700.00 | £400.00 |
| Major incident manager | £800.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure engineer | £600.00 | £300.00 |
| Infrastructure engineer | £800.00 | £400.00 |
| Senior infrastructure engineer | £900.00 | £500.00 |
| Lead infrastructure engineer | £1,000.00 | £600.00 |
| Principal infrastructure engineer | £1,200.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate infrastructure operations engineer | £600.00 | £300.00 |
| Infrastructure operations engineer | £800.00 | £400.00 |
| Senior infrastructure operations engineer | £900.00 | £500.00 |
| Lead infrastructure operations engineer | £1,000.00 | £600.00 |
| Principal infrastructure operations engineer | £1,200.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Problem analyst | £700.00 | £300.00 |
| Problem manager | £800.00 | £400.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £600.00 | £300.00 |
| Service desk manager | £700.00 | £400.00 |
| Head of service desk | £900.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £700.00 | £300.00 |
| Service readiness analyst | £700.00 | £300.00 |
| Service transition manager | £900.00 | £500.00 |
| Lead service transition manager | £1,000.00 | £600.00 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business analyst | £500.00 | £300.00 |
| Junior business analyst | £600.00 | £400.00 |
| Business analyst | £800.00 | £500.00 |
| Senior business analyst | £900.00 | £600.00 |
| Lead business analyst | £1,000.00 | £700.00 |
| Head of business analysis | £1,100.00 | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate delivery manager | £600.00 | £300.00 |
| Delivery manager | £900.00 | £400.00 |
| Senior delivery manager | £1,000.00 | £500.00 |
| Head of (Agile) delivery management | £1,200.00 | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Digital portfolio analyst | £800.00 | £400.00 |
| Digital portfolio manager | £900.00 | £500.00 |
| Senior digital portfolio manager | £1,000.00 | £600.00 |
| Head of portfolio | £1,200.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate product manager | £700.00 | £400.00 |
| Product manager | £900.00 | £500.00 |
| Senior product manager | £1,000.00 | £600.00 |
| Lead product manager | £1,100.00 | £700.00 |
| Head of product | £1,200.00 | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £900.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service owner | £1,000.00 | £600.00 |
Quality assurance testing (QAT) roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (QAT) | £700.00 | £350.00 |
| QAT analyst | £700.00 | £400.00 |
| Senior QAT analyst | £900.00 | £500.00 |
| Lead QAT analyst | £1,000.00 | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Tester (test engineer) | £700.00 | £300.00 |
| Senior test engineer | £800.00 | £500.00 |
| Lead test engineer | £900.00 | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Test manager | £900.00 | £500.00 |
| Head of test | £1,000.00 | £600.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £500.00 | £300.00 |
| Junior DevOps engineer | £600.00 | £400.00 |
| DevOps engineer | £800.00 | £500.00 |
| Senior DevOps engineer | £900.00 | £600.00 |
| Senior DevOps engineer - management | £1,000.00 | £650.00 |
| Lead DevOps engineer | £1,000.00 | £650.00 |
| Lead DevOps engineer - management | £1,100.00 | £700.00 |
| Principal DevOps engineer | £1,100.00 | £700.00 |
| Principal DevOps engineer - management | £1,200.00 | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice frontend developer | £600.00 | £300.00 |
| Junior frontend developer | £700.00 | £400.00 |
| Frontend developer | £800.00 | £500.00 |
| Senior frontend developer | £900.00 | £550.00 |
| Lead frontend developer | £900.00 | £600.00 |
| Head of frontend development | £1,100.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice developer | £600.00 | £300.00 |
| Junior developer | £700.00 | £400.00 |
| Developer | £800.00 | £500.00 |
| Senior developer | £900.00 | £550.00 |
| Senior developer - management | £1,000.00 | £600.00 |
| Lead developer | £1,000.00 | £600.00 |
| Lead developer - management | £1,100.00 | £650.00 |
| Principal developer | £1,100.00 | £650.00 |
| Principal developer - management | £1,200.00 | £700.00 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Junior accessibility specialist | £600.00 | £300.00 |
| Accessibility specialist | £800.00 | £400.00 |
| Senior accessibility specialist | £900.00 | £500.00 |
| Head of accessibility | £1,200.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate content designer | £600.00 | £300.00 |
| Junior content designer | £700.00 | £400.00 |
| Content designer | £800.00 | £500.00 |
| Senior content designer | £900.00 | £600.00 |
| Lead content designer | £1,000.00 | £700.00 |
| Head of content design | £1,200.00 | £750.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Content strategist | £1,000.00 | £600.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate graphic designer | £600.00 | £300.00 |
| Junior graphic designer | £700.00 | £400.00 |
| Graphic designer | £800.00 | £400.00 |
| Senior graphic designer | £900.00 | £500.00 |
| Lead graphic designer | £1,000.00 | £600.00 |
| Head of graphic design | £1,200.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate interaction designer | £600.00 | £300.00 |
| Junior interaction designer | £700.00 | £400.00 |
| Interaction designer | £800.00 | £500.00 |
| Senior interaction designer | £900.00 | £550.00 |
| Lead interaction designer | £1,000.00 | £600.00 |
| Head of interaction design | £1,200.00 | £700.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate service designer | £600.00 | £400.00 |
| Junior service designer | £700.00 | £500.00 |
| Service designer | £900.00 | £600.00 |
| Senior service designer | £1,000.00 | £600.00 |
| Lead service designer | £1,100.00 | £700.00 |
| Head of service design | £1,200.00 | £800.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical writer | £800.00 | £400.00 |
| Lead technical writer | £1,000.00 | £500.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate user researcher | £700.00 | £400.00 |
| Junior user researcher | £700.00 | £500.00 |
| User researcher | £900.00 | £500.00 |
| Senior user researcher | £900.00 | £600.00 |
| Lead user researcher | £1,000.00 | £700.00 |
| Head of user research | £1,200.00 | £800.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Qualitas Varitas
- ISO/IEC 27001 accreditation date
- Monday 6 October 2025
- What the ISO/IEC 27001 doesn’t cover
- • Buyer-owned systems, infrastructure, networks or devices • Third-party cloud platforms, SaaS products or services not operated or managed by us • Customer data once exported from the service and stored outside our controlled environments • End-user devices, local networks and identity systems managed by the buyer • Third-party integrations where security controls are the responsibility of the external provider • Services or activities delivered outside the formally certified ISMS scope • Custom configurations or extensions implemented by the buyer without our involvement • Physical security controls at customer premises • Outcomes dependent on customer data quality, usage patterns or operational decisions
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- Qualitas Varitas
- ISO 9001 accreditation date
- Friday 12 December 2025
- What the ISO 9001 doesn’t cover
- • Buyer-owned systems, infrastructure, tools and environments • Third-party products, platforms or services not controlled or managed by us • Activities performed entirely by subcontractors or partners outside our QMS scope • Customer processes, governance arrangements or operational decisions • Outcomes dependent on buyer-provided information, requirements or approvals • Services delivered outside the formally certified QMS scope • Bespoke changes or configurations implemented by the buyer without our involvement • Physical delivery locations or facilities not included within the certified scope • Performance of third-party suppliers beyond agreed contractual controls
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 5481a3e1-b7cf-4de2-bf7e-b3d711a38339
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 21a1ac10-5833-41b1-aca9-87de0defea32
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 14001
- ISO 45001
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
- Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
- Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
- Actions to invest in the physical and mental health and wellbeing of the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at rmurala@aadigitaltech.com.
Tell them what format you need. It will help if you say what assistive technology you use.