ABTRACE LIMITED

Abtrace CDSS Proactive Monitoring

Abtrace CDSS Proactive Monitoring is intended for clinical use in primary care. The software analyses clinical data within the Electronic Health Record to support clinical and administrative staff in identifying and undertaking clinical activity required for the ongoing management of patients. It reads and writes into the Patient's record.

Features

• Real-time Intelligence: Continuous clinical background assessment of population
• Encoding of up-to-date clinical safety guidelines
• Real-time Recall Dashboards: see unified monitoring status of every patient
• Automated Recall Process: patients are automatically identified and messaged
• Self-booking links: Empower patients to book directly into appointments
• Clinically validated: UKCA/CE mark Software as Medical Device
• Integrated with main UK electronic health record (EHR) providers
• Full read and write functionality
• Adapted to clinical workflows
• One-Click SNOMED code correction

Benefits

• Efficiently drives gold standard monitoring of medications and conditions
• Reduces need for HCA (Health Care Assistant) appointments
• Supports becoming CQC-ready with a safe monitoring system
• Automates local and national KPI achievements
• Reduces workload through intelligent automation
• Avoids duplication of tests and appointments

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at team@abtrace.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

119293044029237

Contact

Umar Ahmad
+44 208 1 06 05 04
team@abtrace.co

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Our software communicates with the Electronic Health Record (EHR) software established at the client's site (the primary care institution). We currently integrate with both Optum and TPP, covering 96% of UK population.
• Cloud deployment model: Public cloud
• Service constraints: No current known constraints. An extensive set of documentation and instructions can be found on the support portal (https://www.abtrace.com/support-portal).
• System requirements:
  • Computer running Windows 10 or above, with internet connection
  • An Electronic Health Record system for integration (Optum or TPP)
  • Computers to be on the HSCN

User support

• Email or online ticketing support: Yes
• Support response times: Less than 24 hours during week days. The next working day during the weekend.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Users can access a Support section within the products' interface. This section redirects the user to our support portal (www.abtrace.com/support-portal), where different channels are available, to better suit the user's need. A live chat with one of our staff is possible 9-5 (UK time) Mon-Fri. The chat icon is presented at the bottom right of each page of our website, with an informative pop-up (www.abtrace.com). User can send attachments during the live chat.
• Web chat accessibility testing: We are working towards conducting interface testing with users of assistive technology.
• Onsite support: No
• Support levels: Onboarding: We conduct group onboardings as well as 1:1 sessions for specific sessions. Staff involved may include either the practice manager, the practice project lead or the admin person. There are no costs associated to onboarding. Onboarding process is detailed in our support portal. Product and Online Support Portal: There is a Support and Feedback section within the Product's interface. There are no costs associated with online support. Web chat and Other Contacts: There is a24/7 web chat, phone contact and general email available at our main website: https://www.abtrace.co/contact/. We provide a technical account manager for each client.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: Onboarding: We conduct group onboardings as well as 1:1 sessions for specific sessions. Staff involved may include either the practice manager, the practice project lead or the admin person. There are no costs associated to onboarding. Onboarding process is detailed in our support portal, alongside help documentation. We provide a technical account manager for each client throughout contract duration, and who further manages Offboarding tasks.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: According to Data Processing Agreement
• End-of-contract process: Off-boarding process requires removal of user access > deletion of data> inactivation of data transfer pipeline and backend activities. There are no off-boarding costs.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is accessible at our support portal (www.abtrace.com/support-portal).

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The GP Practice interface includes several sections: PATIENT shows actions (e.g. blood tests) that a selected patient needs, color-coded according to due date, alongside display of related information. ; Users can input information into the health record. POPUALTION lists all GP practice patients who have requirements according to encoded guidelines. This can be sorted, filtered, exported and bulk messaging set to selected patients (SMS/ email). Automated recall can be configured. OPTIMISATION allows coding correction, whilst ANALYTICS provides real-time dashboards on quality of care. The system includes a Patient Portal for patients to action GP practice requests (e.g. booking appointments, answering questionnaires).
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: The accessibility statement for the patient portal can be found at: https://patients-dev.abtr.co/accessibility
• API: No
• Customisation available: Yes
• Description of customisation: Additional clinical rules can be added on request. Clients can customise the list of rules available for their practice, and customise automation settings through the User Management portal.

Scaling

• Independence of resources: The resources required are segmented per client and the architecture is set to be scalable, should it be required. The extensive use of the software does not interfere with the usability by other users.

Analytics

• Service usage metrics: Yes
• Metrics types: The application software collects live data through logs and analytics. This measures number of users accessing the application, number of users registered and number/type of queries run.
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Users have the option to export results of specific searches straight from the software (population view) in the form of CSV.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: Data upload is automated via integration with Electronic Health Record.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 90% SLA
• Approach to resilience: Available on request.
• Outage reporting: There is a public dashboard: https://abtrace.statuspage.io/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Management Interfaces for the client are controlled at the GP practice level. Each GP practice has defined admin users who control the users' accesses. Further details can be found at our support portal. Support channels are open to users and management at our support portal. Backend access is restricted to specific Abtrace members and is closely controlled.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: In compliance with ISO 27001:2022, Abtrace has an Information Security Policy in place, which outlines the processes and policies that are required to ensure that Abtrace is adherent to the Information Governance laws within the UK. Incidents are reported to Abtrace's SIRO through the Incident Management procedure, which includes Risk Management. As result of following the procedures, and when deemed required, Abtrace has a duty to report to the appropriate authorities as well as commissioning organisations within the defined timeframes. Abtrace ensures policies are followed through periodic internal audits andannual external audit by certified authority.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Abtrace operates in compliance with ISO 13485:2016 - Medical devices -QMS, while following ISO 14971:2012 - Medical Devices - Application of risk management and IEC 62304:2006 Amd 1:2015 – Medical device software – Software lifecycle processes. We follow procedures for Control of Design Changes, as part of which Risk Assessment activities are conducted for both clinical safety and information security. Change sare logged and recorded in the software's Device Master Record.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As part of our ISO 27001:2022 ISMS, we assess potential threats to our services by following our Risk Management Process, and conducting supporting activities such as internal audits, and external pentests to ensure a robust security model. We deploy patches to our services within 24h of being informed (in most cases, depending on the severity of the vulnerability discovered) and get information about potential threats from NHS digital (frequent notifications) and by following industry-leading blogs and forums where such vulnerabilities are discussed.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: In compliance with ISO 27001:2022 we have controls in place for protective monitoring which generate. Response to potential compromise follows our Incident Management procedure alongside our Risk Management process. Corrective and Preventive actions are implemented according to incident severity. Responsibilities are clearly assigned for timely response to incidents.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Abtrace has a documented Incident Management procedure, aligned with ISO/IEC 27001, defining pre-defined processes for identifying, logging, triaging, assessing, managing and resolving incidents, including service, security and data-related events. Incidents are categorised by severity, with defined escalation paths, response times and responsibilities. Users can report incidents directly through the application’s Support section or via email, where all incidents are logged and tracked. For significant incidents, Abtrace provides reports to affected customers outlining impact, root cause, resolution and corrective actions. Personal data breaches are reported to the ICO within 72 hours in accordance with UK GDPR.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 15%
• Between £2,500,001 and £5,000,000: 17.5%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Limited
• ISO/IEC 27001 accreditation date: Thursday 7 August 2025
• What the ISO/IEC 27001 doesn’t cover: The full organisation is in scope of the ISO 27001 certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: E503eb51-5325-4c68-9ff4-5150bf24a462
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 34f827b1-5fd8-4e4c-9f0a-7acd33ac5edf
• Other security certifications: Yes
• Any other security certifications:
  • NHS Data Security & Protection Toolkit 2024/25 - Standards exceeded
  • ICO Data Protection Registration Certificate_2025 - Abtrace - ZA517064

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at team@abtrace.co. Tell them what format you need. It will help if you say what assistive technology you use.