SEAtS Software

SEAtS Smart Space Utilisation And Sustainability Analytics

SEAtS Smart Space Utilisation allows customers to stop energy waste, build better timetables and meet sustainability targets. Live dashboard data allows for efficient timetables and right-size room allocation every time. Cut energy bills and carbon footprint by adjusting heating and lighting according to footfall on campus.

Features

• Easy to use, runs on browser and mobile devices
• Import tools and APIs for student, timetable, VLE etc.
• Ready-to-use space utilisation dashboards reports
• Supports Microsoft EntraID, AzureAD and SAML SSO authentication
• Real-time reporting on hourly usage of rooms
• Establish utilisation from use of Wifi, BLE, Access Control systems
• Creation of better, sustainable, energy-efficient timetables

Benefits

• Use real-time space utilisation dashboards to identify potential sustainability inmprovements
• Help estate management staff make decisions and optimise space
• Identify overused and under-utilised space
• Exceed campus sustainability targets
• Reduce energy wastage and costs in unused spaces
• Identify slack and phantom room bookings in current timetables
• Better strategic estate planning decisions with accurate data insights.
• Build a comprehensive profile of campus activity and utilisation.

£4.90 to £49.90 a user a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@seatssoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

119344322522026

Contact

Heather Foster
+44 203 35144071
sales@seatssoftware.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: A planned maintenance schedule for platform updates is in place. Events will be notified in advance via the SEAtS Status page.
• System requirements: None applicable

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Incident response times are determined by the severity of the problem when registered with SEAtS Software. ; ; We aim to respond to most tickets within 2 hours during business hours. We offer both a standard SLA and tailored SLA's for an additional fee.; ; Support Desk service hours are Mon-Fri 8:30am-6:30pm GMT, excluding Bank Holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: SEAtS Support is offered as standard as part of the SEAtS cloud subscription. ; ; SEAtS offer dedicated account technical account management as a service. This is costed at our standard day rate based on estimated monthly contact time. ; ; SEAtS Software try to respond to and resolve a ticket brought to the attention of the Support Desk as quickly and efficiently as possible. ; ; Support tickets can be raised 24/7 through the SEAtS Customer Success Portal at https://support.seatssoftware.com and our support hours are as follows : Monday-Friday, 9am - 6pm GMT, excluding UK Bank Holidays.; ; Requests for support made outside of support department business hours will be addressed during the next business day. ; ; Incident response times (i.e. the time taken to acknowledge receipt of an incident) are determined by the severity of the problem when registered with SEAtS Software. ; ; Incoming incidents will be prioritised by means of the predefined severity levels stated within this document. These levels will determine the following service level objectives; ; Investigation Hours (the operating times for investigation and resolution activities) ; Turnaround (the time taken to acknowledge receipt of an incident) ; Update Time (iterative communications objectives keeping The University informed of incident status)
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Online Documentation and soft copy Manuals are offered as standard. Our Knowledgebase provides comprehensive How To articles with accompanying video guides. Customers who onboard are given access to a customer project portal with a comprehensive suite of documentation and on-line project management features. Customers can purchase on-site training for users, administrators and train the trainer. Please see our website for further details.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: Users who off-board can choose to receive their data in flat file .csv format as an encrypted .zip file.
• End-of-contract process: The customer can choose to continue the contract. If they choose to end the contract their data will be offboarded to them as described. We give customers 30 days to change their minds. After this time, their data and system will be deleted. We will delete immediately on request.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The SEAtS Platform is built using a responsive framework. The only differences between app behaviour on a tablet or mobile phone is in screen and menu layout. The objective is to maximise screen real estate and enable touch functionality. ; ; SEAtS also provide a mobile application for students that is compatible with Android or iOS devices. UX is consistent across all SEAtS Applications by design.
• Service interface: No
• User support accessibility: WCAG 2.1 A
• API: Yes
• What users can and can't do using the API: SEAtS has a number of API calls for different data sets. The API calls are extensible. Users can request additional field entries within the API definition through the support desk. ; ; Most API calls for Student, Schedule and Course Catalogue are generic and fully described. C# code examples of API calls are provided in the API documentation, which can be provided on request.
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: A configuration console is provided to edit screen layouts and user access to features. Typically this is only available to Administrative users client-side.; ; Menus and Labels can also be customised to support institutional logos, brand colours and terminology. ; ; Reports can be created, saved, renamed and shared by users with the correct access rights.; ; Custom views can be created to include specific data sets, and again be saved, shared with other users or teams or set as the default view. ; ; Other features in SEAtS that can be customised include: file templates for communication, workflow triggers and actions, manual intervention steps, data sensitivity types, custom forms and fields, student tags, activity or absence types, lesson types and their associated early, late and absent time thresholds,; ; The features and level of customisation available depend on the subscription level of each customer.

Scaling

• Independence of resources: SEAtS have implemented an elastic computing model within their data centre resources. Computing Resources are allocated on demand and have been modeled on required usage based on customer peak usage profiles.

Analytics

• Service usage metrics: Yes
• Metrics types: %Uptime (Availability of service); Response Time(ms)
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The Management Console offers an Export Environment. ; ; Data from Dashboards, views and Reports can be exported to .csv and .pdf formats. A job schedule can be configured to run a report at a set frequency, with the user being notified of its processing to allow them to download the exported file from their User Notifications area.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Service Level Objectives and associated Credits are detailed in our service definition Document. SEAtS offer 99.5% availability as standard.
• Approach to resilience: Available on request
• Outage reporting: SEAtS offer a public dashboard and email alerts by approved subscription.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: All Management Interfaces and Support Channel access are governed by user profile accreditation. The default is zero access. SEAtS do not encourage SQl access at DB level to our repository due to the security concerns that may be raised in relation to sensitive data of data subjects. SEAtS Onboarding process includes the agreement of a security model framework with the client in relation to data access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: SEAtS are working towards ISO 27001 Compliance and have implemented much of the guidance.
• Information security policies and processes: SEAtS Information Security Policy has been designed in line with ISO guidelines. Policy is set a board level. A direct reporting link exists between the head of SEAtS DEv-Ops and the nominated board member. Security is implemented via technology and all passwords and data access rights are stored in a secure digital vault.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The SEAtS change request process documents aspects of functionality, process or project scope to be altered, allowing any changes to be scoped, evaluated and monitored.; ; Steps involved include:; ; 1. Change/Configuration Control Form completed by Customer; 2. Change Evaluated, Scoped and Approved by SEAtS; 2. Change Assigned to Individual ; 3. Change completed in Dev/Sandbox Environment as appropriate; 4. Change Tested in UAT/Sandbox ; 5. Test/UAT Signed off ; 6. Change pushed to Production Instance.; ; Code reviews are carried on each code submission which includes a security review. Our unit tests and automated UI testing also have a suite of tests for testing security.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: SEAtS partner with third parties who perform independent penetration testing on SEAtS website and applications. They also advise on potential security threats. Hot-fixes are deployed as required. Automated patch management procedures are in place for rollouts. We also protect our sites using a dedicated DDOS provider.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential Compromises are notified to SEAtS by the layers of DDOS and other protective software in use by the SEAtS Platform. These alerts are monitored 24/7 by our dev-ops team. ; ; Our security logging and support process is efficient and speedy in terms of any remediation of any alert issues.
• Incident management type: Supplier-defined controls
• Incident management approach: Stages; From Identification until the immediate problem is controlled. ; Work to return the system to normal operation. ; Update Customer communications is a priority. ; Lessons learned and update policies and procedure. ; ; There will be a nominated Incident Manager who will evaluate the severity of a situation and coordinate related work tasks. ; SEAtS customer service team receives an escalation of technical incidents that have customer impact. They are responsible for customer communications in most incidents. ; Subject matter experts and customer service technical leads provide detailed technical information and debugging support. Complex incidents may need other specialists input.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  SEAtS Software actively promotes environmentally sustainable practices within its operations and solutions. By leveraging technology, it aims to reduce carbon footprints and enhance resource efficiency.; ; SEAtS Software provides real-time space utilization dashboards that help campuses identify areas where sustainability can be improved. By re-purposing underutilized spaces, rooms, and buildings, institutions can optimize heat and lighting expenditure. This efficient use of resources reduces the campus’s carbon footprint.; ; SEAtS Software commitment to flighting climate change extends beyond software solutions to fostering a culture of environmental consciousness among employees. This includes responsible resource usage, waste reduction and recycling, and promoting eco-friendly practices within the organization

  Covid-19 recovery

  SEAtS Software recognizes the impact of the pandemic on communities and organizations. It contributes by developing tools and systems that facilitate remote work, health monitoring, and efficient resource allocation during recovery. SEAtS has developed functionality that supports both online and hybrid learning in a post-pandemic era, allowing student attendance to be captured wherever they are learning. SEAtS supported institutions to manage social distancing at in-class events by introducing our 'Claim A Seat' feature during Covid. Our Early Alert, Case Management and Mitigating Circumstances solutions allow for students who are experiencing difficulty with their physical and/or mental health as a result of COVID to be identified and supported appropriately.

  Tackling economic inequality

  SEAtS Software actively addresses economic inequality among students through its Widening Participation initiatives. Here’s how:; ; Targeted Support for At-Risk Students: SEAtS provides actionable insights and tools to improve retention and attainment rates for at-risk students from underrepresented groups. By identifying students who may face economic challenges, SEAtS enables timely interventions and personalized support.; ; Equitable Follow-Up Processes: SEAtS ensures that follow-up processes are simple, repeatable, and equitable for both staff and students. This consistency helps bridge economic gaps and ensures that all students receive necessary assistance.; ; Meeting KPI Targets: SEAtS assists institutions in meeting the Widening Participation and DEI (Diversity, Equity, and Inclusion) KPI targets outlined in their strategic plans. By actively supporting underrepresented students, SEAtS contributes to a more inclusive learning environment.; ; SEAtS Software’s commitment to Widening Participation directly addresses economic inequality by providing targeted support and promoting equal opportunities for all students.

  Equal opportunity

  In the context of SEAtS Software’s commitment to social value, promoting equal opportunities means:; ; Equitable Hiring Practices: SEAtS Software ensures that its recruitment processes are unbiased and provide equal access to employment opportunities. It actively seeks diverse talent and avoids discriminatory practices.; Inclusive Workplace: Within SEAtS Software, employees are treated fairly and respectfully. The company fosters an inclusive environment where everyone has an equal voice, regardless of their role, gender, ethnicity, or other factors.; Accessible Products and Services: SEAtS Software designs its solutions to be accessible to all users, regardless of disabilities or other limitations. This commitment extends to ensuring equal access to educational resources and technology.; Promoting Diversity: SEAtS Software celebrates diversity and actively seeks to include individuals from various backgrounds. It recognizes that diverse perspectives lead to innovation and better decision-making.; In summary, SEAtS Software’s dedication to equal opportunities contributes to a more just and equitable society, both within its organization and through its products and services

  Wellbeing

  SEAtS Software places emphasis on employee well-being, mental health, and work-life balance. It fosters a supportive work environment and encourages healthy practices among its workforce. In line with this the SEAtS Health and Wellbeing strategy for our staff lists objectives over the next 12-24 months which include: Increase of gym subsidy allowance, Mental Health First Aid course for all managers, Mindfulness training for all staff, Stress Management/Coping Skills training for all staff, Encouraging physical activity with lunch time walks and walking meetings.

Pricing

• Price: £4.90 to £49.90 a user a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@seatssoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.