YOKO:10 LTD

Microsoft 365 Collaboration - Configuration, On-boarding and Migration

The approach, scope and stages included in the engagement ensure files stored in Microsoft 365 are correctly managed and protected, before migrating existing file server content, and training and on-boarding internal department to Teams, SharePoint and OneDrive for Business.

Features

• Governance and communication plans.
• Self-service training resources.
• Configuration of Microsoft Purview Sensitivity Labels.
• Configuration of Microsoft Purview Retention labels and Retention policies.
• Updates M356 sharing settings and creation of Teams policies.
• Document current file server folder and Microsoft Teams structures.
• Migration and on-boarding for two pilot departments.

Benefits

• A proven planning and migration methodology.
• Departmental level planning and support for each migration.
• Change management and onboarding support for each department.
• Contextual training for guidance for all employees.
• Clear messaging and communications for all employees.
• Governance and support structures defined and enabled.
• Added security controls for M365 accounts and corporate data.
• Added lifecycle management for all files stored in M365.

£750 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at services@yoko10.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

119433980605634

Contact

Professional Services Team
0114 700 6070
services@yoko10.com

Planning

• Planning service: Yes
• How the planning service works: It is counterproductive to complete a simple “lift and shift” of shared folder content to Microsoft Teams and SharePoint Online. Some level of analysis, and review by content owners, is therefore required. ; ; Departments will receive a detailed project overview which explains the overall migration and on-boarding process, and what is required from those involved in the migration.; ; Each department will then be asked to review their shared folder inventory wand categorise folders as either “active”, “archive” or “delete”.; ; The departments current use of Teams and SharePoint Online will also be reviewed at this stage. Departments may choose to continue with their existing Teams and channel structure, or update this to accommodate the migration of their shared folder content. Some departments may also choose to start fresh and migrate existing files into an entirely new Teams structure. The number of Teams, associated channels and potentially SharePoint sites required to meet the departments migration requirements will be confirmed.; The final stage will be to complete a migration mapping file for the department. The mapping file will highlight all folders included in the migration (active and archive) and the folder destination e.g. Teams channel, Teams archive, SharePoint Site or Intranet.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft 365
  • SharePoint Online
  • OneDrive for Business
  • Microsoft Teams
  • Microsoft 365 Security
  • Microsoft 365 Compliance
  • Entra ID

Training

• Training service provided: Yes
• How the training service works: Mployee will receive in-depth training ahead of their departments shared folder migration. This training will cover three key areas. 1) A high-level overview of organisations approach to using Teams, SharePoint and OneDrive for Business, based on the outlined governance decisions. 2) Scenario based training about how Teams, SharePoint and OneDrive for Business can be used to complete common tasks. 3) Detailed self-service “how-to” guidance on how specific features and functionality included with Teams, SharePoint and OneDrive for Business work. ; The first two areas of training area be delivered as a single session and can be supported by a series of follow-up Q&A sessions.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Teams
  • SharePoint Online
  • OneDrive for Business

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: All required Teams, Channels, and sites will be created. This may include completing configuration updates for existing Teams or re-organising the content and channels within existing Teams.; ; Once created, if any additional Teams or SharePoint configuration has been agreed with the department, this will also be completed. ; Before being on-boarded to Teams, all employees will attend a schedule Microsoft 365 training session. Employees will also be encouraged to spend time familiarising themselves with the self-paced training content provided.; ; An initial bulk migration will be performed, followed by a second incremental migration. The department will complete a high-level review of migrated folders prior to the final incremental migration.; ; Following the delta / incremental migration, each service area will go-live and be fully on-boarded to Microsoft 365. At this point, support will be available throughout the day to assist with issues or queries.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft 365
  • SharePoint Online
  • OneDrive for Business
  • Microsoft Teams

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All configuration work completed by yoko:10 is subject to functional testing. Test plans are created and agreed during the project initiation stage, when all requirements are confirmed. Testing, in line with the agreed plans, is undertaken as each area of configuration completes. ; Where relevant, user acceptance testing (UAT) is undertaken by the organisation. All UAT feedback is jointly reviewed by yoko:10 and project stakeholders. Any requests for changes or additions are discussed and agreed before implementation.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Yoko:10 provides remote Microsoft 365 customer support by telephone or via secure desktop sharing. On-site support is also available if required.

Service scope

• Service constraints: Standard support services are provided during office hours. Mon - Fri, 08:00 - 18:00. Support services may also be available out with these hours, subject to agreement and additional cost.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 2 hours between 9-5 Monday to Friday
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Remote support is provided Monday to Friday, from 08:00 - 18:00.; ; Support is provided at a standard rate, with the support contract / requirements being agreed during the planning and deployment stages.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  Many organisations switched to remote working during covid-19. For many this saw a rapid deployment of Microsoft Teams, SharePoint Online and OneDrive for Business. This often involved little planning or decisions around governance and data security. As most organisations continue to offer remote working for employees, there may now be a need to retrospectively review the deployment of collaboration services and ensure there use if properly planned and managed.

Pricing

• Price: £750 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at services@yoko10.com. Tell them what format you need. It will help if you say what assistive technology you use.