Accenture (UK) Limited

Accenture SAP S/4HANA Cloud

Utilise the latest SAP S/4HANA ERP capabilities deployed in a cloud environment to deliver a lower total cost of ownership, faster return on investment while enabling organisations to deliver innovations and enhancements at the pace demanded by today's operations in an increasingly digital milieu

Features

• Fully integrated ERP solution (finance, procurement, sales etc.)
• Out -of-the-box integration to SAP, non-SAP, cloud & on-premise solutions
• Embedded Analytics giving real time operational view
• Best-in-class UX (fiori) with consistent experience cross the portfolio
• Embedded intelligence with predictive analytics and machine learning

Benefits

• Increased organisational efficiency driven by best practices
• Enable organisations to change processes at pace
• Quick return on investment with improved productivity
• Rapid deployment gives reduced time to value
• Supports operational agility enabling speedy response to changed requirements
• A lower total cost of ownership (TCO)

£95 to £2,240 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UK.TenderMonitoring@accenture.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

119458715897471

Contact

Sarita Sudera
+44 20 3335 4305
UK.TenderMonitoring@accenture.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Published downtime for quarterly upgrades
• System requirements:
  • Connection to internet
  • Accessible using HTML5 compliant devices

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA's are in place across our services. Working hours: 8am - 6pm Mon to Fri excluding Bank Holidays. Out of hours support in addition to standard contracts.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: ServiceNow products are tested with the following assistive technologies: JAWS, NVDA and VoiceOver. Further, Accenture can develop and deploy chatbots powered by Artificial Intelligence (AI) that can provide online web chat support (requirements dependent) at an additional cost. Accenture also utilise Microsoft Teams which can be another means of support but is reliant upon the customer also using a Microsoft Teams solution.
• Onsite support: Yes, at extra cost
• Support levels: Accenture provides support for all SAP products for both technical and functional support. Our support model is time based with time called off in 30 minute increments against an agreed number of days with each day being 7.5 hours. All of our UK based support consultants are highly experienced in Business One solutions and implementations and so we have one charging rate for all consultants as well as a management fee depending on the size and scale of the required model - such as if additional services are request like out of hours support or system monitoring. A named account director and named service delivery manager are assigned to all of our support accounts. Both these individuals perform roadmap planning, and monthly reviews with each of our customers whilst also ensure SLA compliance.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Accenture utilise an collaborative implementation approach based upon the SAP Activate methodology which is SAP's content rich methodology for implementing SAP solutions across industries and customer environments in a cloud environment. Built on SAP’s experience from tens of thousands of SAP projects, the SAP Activate methodology provides pre-built implementation content, accelerators, tools, and best practices which when combined with the expert skills of the Edenhouse team, has delivered consistent and successful results for Edenhouse clients.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The S/4HANA solution contains the facility to download data to flat files if required
• End-of-contract process: At the end of the agreed term, the contract may be renewed or terminated. In the event of termination, an exit plan would be assembled in advance with steps and charges discussed and mutually agreed.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile enabled SAP apps (which are a subset of the total) cover specific business transactions which users are likely to want to utilise on the move (e.g. approval process for purchase orders). The data is presented in a suitable format on the device used but the look and feel are the same as the desktop.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: The API allows the integration of other solutions (whether SAP or Non-SAP and whether cloud based or legacy) with the SAP S/4HANA solution
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users may personalise their own screens depending on their roles.; Administrators: fields may be added/removed on screens to modify the functionality available; ; Finally, the SAP Cloud Platform may be used to extend the solution capability to a greater extent

Scaling

• Independence of resources: SAP data centres employ a number of techniques to optimise their operation and provide high quality cloud services. For example virtualisation (decoupling hardware from the operating system and applications) is combined with multi-tenancy (many customers are served on one instance).; Using adaptive computing, virtual machines are not shut down to be rescaled/updated, changes can be made while they are running applications, with minimal downtimes. To enable this, a new VM is prepared and the application is simply “moved” to the new VM. Moving or rescaling VMs dynamically enables resource independence from the demands of other customers using the same service.

Analytics

• Service usage metrics: Yes
• Metrics types: Dashboards and reports available showing service availability (including scheduled maintenance periods)
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: SAP

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Within the SAP S/4HANA system, the most widely used data extraction technique brings out data into MS Excel from reports or other analytics tools.; ; In addition, by utilising the SAP Cloud Platform, applications can be developed which extract data into any required file format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • XLSX
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLSX
  • TXT

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: All SAP Cloud systems are configured to use secure communication in accordance with the protection requirement of the transmitted uses at least 128-bit symmetric key or 2,048-bit asymmetric key, as well as strong and internationally recognized algorithms.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.5% availability contracted for production systems
• Approach to resilience: SAP's own datacentres have comprehensive features to ensure resilience (further details at https://www.sap.com/uk/about/cloud-trust-center/data-center.html)
• Outage reporting: The SAP datacentres are connected to two separate; grid sectors supplying mains power. In addition, the datacentres have backup batteries and diesel generators and duplicate network connections making a service outage very unlikely.; In the event of unplanned downtime, alerts are issued immediately to customers.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: Single Sign-on (SSO)
• Access restrictions in management interfaces and support channels: SAP S/4HANA Cloud offers comprehensive access control management through application of authorisations granted to business roles which are then applied to individual users.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 20/12/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 20/12/2023
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: CERT UVDB Silver

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: Accenture aligns the security to the global policies of the organisation. Included within those policies are specific guidelines for identifying, reporting, and tracking security related tasks. This is then reviewed by an internal audit and compliance team, and audited by a third party annually.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We align our change management processes to the customer's requirements, however, for internal changes we have a Change advisory Board to review all change requests and approval is only given from the CAB to proceed with any change.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We have an Annual Vulnerability check and based on the findings from that check we create tasks to eliminate any found vulnerabilities.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: SAP has Security Information and Event Management systems (SIEM) for analysis, reporting and alerting. All critical systems and infrastructure components within the SAP Cloud need to log relevant data, which is stored for a minimum of six (6) months. This is ensured via the security configuration compliance checks and event monitoring. General security monitoring is performed 24x7 for all activities. Resulting warnings and alerts are processed via ticketing system and critical events are handled according to the incident management process
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: All security incidents are submitted to formal event reporting and SAP follows escalation procedures based upon nature and scope of an incident. SAP leverages security incident management processes to enable the restore of service operation as fast as possible, to minimize the adverse impact on business operations, quickly controlling vulnerabilities. Security incidents are monitored and tracked in cooperation with defined communication channels until resolved. A Breach is a confirmed security incident in which sensitive, protected, personally identifiable information (PII) or confidential data is: exposed, transmitted, copied, viewed, stolen or used by an individual or a group unauthorized to do so.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Accenture’s environmental strategy supported by our ISO 14001 certification, focuses on three areas to fight Climate Change: running efficient operations that reduce emissions and other impacts; enabling client and supplier sustainability; engaging and influencing our people, leaders, partners, and other stakeholders as throughout targeted activities and initiatives. Influence environmental protection and improvement: ; • Accenture is working to achieve net zero emissions by 2025. We are proud to be largest professional services company aligned to Science Based Targets initiative. ; • Engagement to raise awareness: We will use Carbon Disclosure Project’s (CDP) supply chain tools to promote engagement and sustainable business practices with our suppliers. CDP methods are recognised globally as setting the industry standard for sustainability of supply chains. ; • Co-design/creation: Our ‘Responsible by Design’ framework will guide our work so the solutions we create for each buyer will include environmental protection and will reduce negative effects whilst maximising benefits. ; Additional environmental benefits: ; • Training and education: Our delivery nominated Sustainability Coaches will ensure we are focusing on environmental protection and improvement throughout our work. We will use our Sustainability Quotient (SQ) training to develop our skills and adopt climate smart behaviours. ; • Partnering/collaborating with the community: Engagement with communities throughout call offs will support the delivery of environmental objectives. We will improve our environmental outcomes in call offs through buying locally and ethically, sponsoring local environmental protection events, offering training and apprenticeship schemes, and building environmentally friendly services and products. We will leverage partnerships with bodies such as SciStarter to influence the public to contribute to climate projects. Reporting: ; • We use regular surveys and measurement to identify and implement opportunities to support the environment and tackle climate change. To manage our social value commitments at call offs, we will use www.SocialValuePortal.com, to provide transparent 3rd party verified reporting.

  Covid-19 recovery

  One of Accenture’s core values is Stewardship, which includes helping improve the communities in which we live and work. As such, we are committed to helping local communities to manage and recover from the impact of COVID-19. We are committed to ensuring that the G Cloud 13 contract supports local organisations and communities to manage and recover from the impacts of COVID-19. We will do this by: ; • Supporting local businesses: We will work with small/growing organisations to help optimise and grow their businesses. We will provide access to Accenture Leadership through hosting online workshops providing business mentorship opportunities to SMEs. ; • Investing in people to create opportunity: Accenture will support individuals to maximize their employability through training, apprenticeship, work placements, mentorships, and other initiatives where applicable at call-offs. Our initiatives will develop new skills that can keep them employed, upskilled and resilient in an uncertain job market. Our approach focuses on engaging with those who have been hit hardest by the pandemic in terms of employment opportunities including NEET and young people to enable them to get upskilled. ; • Rebuilding local communities: At call offs, we will invest in supporting local communities to recover from the less tangible effects of COVID-19. Mental health and isolation have become increasingly pressing issues during the pandemic particularly among the socially vulnerable. ; We are committed to supporting local and national charities to rebuild connections between people in the community. Our staff volunteer through our charity network in Leeds, Newcastle and London to create volunteering opportunities for all. Reporting: We use regular surveys and measurement to identify and implement opportunities to support Covid-19 recovery. To manage our social value commitments at call offs, we will use www.SocialValuePortal.com, a leader in social value contract management who will provide transparent 3rd party verified reporting.

  Tackling economic inequality

  Accenture’s commitment in the UK extends beyond the Equality Act’s protected characteristics to include ensuring that individuals from lower socio-economic backgrounds. Entrepreneurship, growth, and business creation: Our established Accenture programmes support social mobility across a range of activities including outreach, work experience, recruitment, progression, and advocacy. ; • Employment: We will continue to offer our world class apprenticeship and graduate programme which provides opportunities for young unemployed people and creates a path to long term employment. The aim of Accenture’s apprenticeship and graduate programmes is to expand our talent pool by finding, training, and developing young people for a career in technology. This is part of our broader commitment to creating entry level opportunities in the technology and digital sectors for those facing greater barriers to entry. ; • Diverse supply chains: We remain dedicated to help develop small, medium and diverse suppliers through our Diverse Supplier Development Programme, Procurement Plus. By standardising and simplifying how we do things, we lower the barrier to entry for diverse SMEs to our supply chain. ; • Making our payments in accordance with the Prompt Payment Code and regularly reporting on the % of payments within 30/60 days. ; • Innovation and disruptive technologies: Accenture’s Innovation Programme - started in 2014, the programme will be used to leverage insights from within the Accenture organisation to resolve our clients’ problems. Our outreach programmes focus on areas of high deprivation across the UK; Skills to Succeed and Accenture's Digital Skills platform have upskilled 573,000 people across various social and economic circumstances, and we have reached over 10,000 young people nationallyTo manage our social value commitments at call offs, we will use www.SocialValuePortal.com, a leader in social value contract management who will provide transparent 3rd party verified reporting.

  Equal opportunity

  Accenture is committed to accelerating equality and creating a work environment where everyone belongs. Our commitment starts at the top with our board and extends across the company. ; • Identifying and tackling inequality in employment, skills and pay: Inclusive and accessible recruitment practices: we provide opportunities appropriate to individuals from different backgrounds and at different stages in their career. We have partnered with a diversity software programme to drive a non-biased recruitment processes removing the need for human screening during the initial candidate sift. ; • We provide a range of learning and employment routes to tackle inequality and give opportunities to young people from disadvantaged backgrounds, including through our Technology Apprenticeship Programme and Movement to Work Scheme. ; • Reducing Gender Pay Gap: we are working towards eliminating gender-based pay disparity.; • Quarterly ethics/ unconscious bias training: all our employees must complete this training. We had global compliance of 99% in 2020. Supporting in-work progression including for those from disadvantaged/ minority groups Training and mentoring opportunities to disadvantaged and under-represented groups is a powerful way to raise their career aspirations and fulfil their potential.; • Our Networks of champions and allies can provide support in development and tailored mentoring for career progression, e.g., our South Asian network recently ran a Women’s Leadership Development workshop covering topics such as ‘Career Progression’. ; • ‘Accent On’ initiatives (such as gender/family/enablement/ethnicity) promote sharing knowledge and understanding to create cohesive and supportive diverse teams where everyone belongs and feels motivated. ; • Reporting: We use regular surveys and measurement to identify inequalities and implement measures to tackle them. To manage our social value commitments at call offs, we will use www.SocialValuePortal.com, a leader in social value contract management who will provide transparent 3rd party verified reporting.

  Wellbeing

  Accenture has responsibility to our employees and the communities we work within to lead in advancing the mental and physical wellbeing agenda. Supporting physical and mental health in the contract workforce: ; • We strive for excellence in relation to support our employees’ Health and Wellbeing (H&W): We actively encourage physical fitness through access to l fitness experiences catering to all levels. ; • Mental Health at Work Pledge – we are committed to upholding a set of standards that improves and supports mental health of our people. We implement the six Mental Health at Work commitment standards through consistent communication, training at all levels, open conversations, workplace conditions/adjustments, routine check-ins via people leads and engagement surveys ; • We offer private medical insurance, including unlimited access to GP appointments, and our Employee Assistance Programme (EAP) including full access to confidential counsellors supporting our employees’ long-term mental health needs via a dedicated 24/7/365 helpline to all staff. ; • Influencing staff, suppliers, customers and communities through delivery of the contract: We will run our Truly Human workshops that focus on wellbeing – Heart (sense of belonging), Mind (mental wellbeing), Body (physical wellbeing) and Soul (sense of purpose); • We pride ourselves on mental health literacy for staff and provide opportunities to learn how to manage mental health effectively by: ; o Providing all staff with a mental health ally; o All staff will complete Mental Health Awareness courses so they can have effective conversations with their teams about metal health. ; • We will leverage Accenture Volunteering Programme to deliver volunteering days to drive positive health and wellbeing impact in community. ; • Reporting: We use regular surveys and measurement on staff wellbeing and explore opportunities to provide best-in-class support. To manage our social value commitments, we use www.SocialValuePortal.com, to provide transparent 3rd party verified reporting.

Pricing

• Price: £95 to £2,240 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at UK.TenderMonitoring@accenture.com. Tell them what format you need. It will help if you say what assistive technology you use.