ACCURX LIMITED

Accurx Secondary Care: the integrated care communications and ambient voice technology platform

Accurx enables healthcare teams in acute, community and mental health organisations to unlock efficiencies and increase productivity: two-way patient messaging, triage, patient-initiated contact, appointment reminders, questionnaires, video consultation, ambient voice, ambient scribe, AVT, appointment booking, self-referral, reporting, dashboards, care pathways, batch messaging and online forms. EPR integration, msk, cancer screening

Features

• Two-way messaging, clinician messaging, attachments, patient response, collaborative inbox, engage
• Questionnaires, online forms, questionnaire builder, validated questionnaires
• Patient initiated contact, self-referral, inbound management, PEP, patient engagement portal
• Ambient Scribe, consultation transcription, digital dictation, speech to text
• Appointment reminders and booking, automated messaging, configure reminders
• Cohort management, Patient Triage, Video Consultation, digital correspondence
• EPR integrations, EHR Integration, Cerner, Rio, SystmOne, EMIS, Nervecentre, BadgerNet,
• Trust dashboards, usage and uptake reporting, analytics, mobile app
• ISO9001, DCB0129, DSPT, DTAC, speech recognition, ISO13485, ISO14971, ISO20416
• Self-book, bulk booking, care navigation, assign to colleagues, collaborative inbox

Benefits

• Integrated, easy-to-use, reduce complexity, digital dictation, clinical documentation templates
• Manage inbound demand: Online triage, questionnaires, asynchronous messaging
• Reduce waiting, DNA reduction, cancellations, unnecessary appointments, increase activity
• Cost savings, operational efficiencies, digital pathway, bulk messaging
• Advice and Guidance, seamless interoperability, Improved Screening Uptake
• Waiting list validation, long term care, remote monitoring, cancer screening
• Care plan, care pathway, care workflow automation, patient communication
• Enhanced patient experience, health check, share patient records, total triage
• Improved patient care, consultation note accuracy, reduce administrative burden
• Patient portal, PEP, patient engagement portal, digital triage

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@accurx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

119660296582303

Contact

Andrew Field
02070992279
tenders@accurx.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The Accurx platform components are modular. Accurx can be used as a standalone web-based service or integrated with clinical systems including: EMIS Web/Community, SystmOne, Vision, Rio, Cerner. Enabling surfacing of live patient lists, appointment management, digital communications saved to the patient’s record. Accurx integrates with the NHS App.
• Cloud deployment model: Public cloud
• Service constraints: Our technology stack auto-scales as demand requires, with no overhead. We achieve this through running our applications on Kubernetes with auto-scaling based on CPU utilisation. Our databases are placed in an elastic pool which allows them to comfortably cope with demand surges. This is further minimised through offloading bulk workloads to rate-limited queues. Our technology’s ability to scale is proven as we currently provide services to 98% of practices and 68% trusts in England with average 2025 uptime of >99.97% with >200,000 concurrent users. We operate a zero planned downtime process including making changes backwards compatible, enabling enhancements without downtime
• System requirements:
  • NHS Mail
  • Microsoft Windows 7 and above (for desktop version only)
  • 150MB hard drive space (for desktop version only)
  • 100MB working RAM (for desktop version only)
  • .NET 4.6.1 or greater (for desktop version only)
  • Reliable internet connection
  • Access to domains accurx.com (including subdomains)
  • Access to domains tandemhealth.ai (including subdomains) (Accurx Scribe only)
  • Android 8 (Oreo), IOS 15.0 (for Accurx app)
  • 1 GHz processor or SoC (Windows10) (desktop version only)

User support

• Email or online ticketing support: Yes
• Support response times: We offer UK based email and live chat support with a team of User Support Specialists; Monday to Friday: 8am - 8pm, Saturday: 9am - 5pm, Sundays and Bank Holidays: 9am - 1pm. ; ; Users can raise requests via support@accurx.com. We also leverage a trained Fin AI chatbot as part of a 24/7 support model. ; ; Our team supports 5,000+ customer interactions a month.; ; Response time SLA’s (during working hours):; <5 minutes for web chat; <2 hours for email; Response within 30 minutes for tickets escalated to Tandem.; ; Average user chat satisfaction score in prior year of over 92%.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: EN 301 549
• Web chat accessibility testing: Our webchat support software (Intercom) has been audited and meets EN301548 / WCAG 2.1AA guidelines compliance (as per Intercom published accessibility statement. Interface design items include:; - elements clickable by keyboard ; - have focus states; - supports screen readers (text is readable/navigable, adds visually hidden text, removes mouse hover); - optimised for colour contrast. ; ; Accurx platform uses simple language (reading age under 10), minimum words per page, and supports translation tools, e.g., Google Translate. This aids users with assistive or learning needs.; ; In the past 2 years we have resolved over 330,00 conversations allowing us to carry out extensive web chat testing with user and patient population. This has enabled web chat support processes and product interface design to be adapted based upon real-world use as well as in-house testing. Our user support achieved a 92% satisfaction rating for full year 2025
• Onsite support: No
• Support levels: Accurx has a market-leading User Support capability, featuring a highly responsive service desk and comprehensive support article library. ; ; We are built on the principle that every user should be able to reach friendly, responsive and user-centred support. It also serves as a valuable channel for direct user feedback enabling us to continuously improve our product.; ; Core hours support is provided by a dedicated UK-based in-house team. We also leverage a trained Fin AI chatbot as part of a 24/7 support model.; ; Users can raise requests via Intercom web chat, and email (support@accurx.com). Telephone support is available, accounting for <1% of interactions. ; ; All of our support is free of charge and if not initially resolved by Fin AI, each query is allocated to a member of the support team who will manage that query to completion.; ; Response time SLA’s (during working hours):; <5 minutes for web chat; <2 hours for email; Response within 30 minutes for tickets escalated to Tandem.; ; Webchat supports 5,000+ support interactions/month. Median response time of 5 minutes - the quality of this service is demonstrated by our 2025 agent CSAT score of 92% (users being ‘satisfied’ or ‘extremely satisfied’)
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Accurx delivers implementation support packages to suit the unique needs of each organisation. Receiving specialist training and support which has had input from specialist advisors from Clinical, Information Governance and Behavioural Science Teams.; Customers benefit from access to a dedicated team consisting of Customer Success, Contract Management and transformation support. ; Within secondary care; acute trusts, community and mental health organisations, we provide additional specialised transformation support with bespoke and tailored plans. These plans incorporate workflow mapping through clinical workshops and floor-walking activities ; These tailored structured programmes support specific service, and, specialities through a combination of hands-on, webinar and e-learning.; Customisable dashboards support visibility of progress and provide data to drive actions to close gaps.; Accurx prides itself on its Platforms' simplicity, intuitiveness and ease of use. Healthcare professionals can be set up to initiate patient communication, or colleagues on patient care within minutes. Designed to be user friendly, it requires little prior training for users to start using its features, although as standard we do offer;; Bespoke training sessions, both in person and remotely, are used to accommodate location needs,; Access to an extensive library of 450+ support articles, e-learning, instructional YouTube videos and regular webinars support users 24/7
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video (YouTube)
• End-of-contract data extraction: When the contract ends - in line with the NHS England Data Migration Standard if a customer ceases to use Accurx and notifies us (via support@accurx.com) that they’d like everything deleted, they should ensure a senior clinician and Caldicott Guardian confirm this instruction in line with our stated process. This ensures that Patient data used in Accurx products is protected with the same high security standards we use for all data, including GDPR. We build the platform in line with NHS Digital Information Governance Standards that require us to keep records following the Records Management Code of Practice for Health and Social Care and retain an audit trail of all data that passes through our communication platform (specifically GP-IG-11-3 and GP-IG-11-4). This audit trail includes patient data.
• End-of-contract process: Contracts run for the period (including any optional extension period) confirmed within each Order Form/Call-Off Contract. Termination rights and notice requirements are also set out within the Order Form/Call-Off Contract. Should customers wish to extend their contract and this is allowed under their Order Form/Call-Off Contract, we ask that they provide us with 12 weeks’ notice before the end of the term of the contract.; In the case of a contract not being extended, the standard Accurx exit plan / offboarding plan is followed. A Customer Success Manager will facilitate the exit plan working with the nominated customer stakeholders.; The plan outlines the following standard approaches when exiting a contract: Key actions for stakeholders (Accurx and customer), communication plan, notice period and notice period activity, switch off and post exit activities, transfer of information to a new provider, safe transfer and management of data, working with new providers (where applicable).; At the end of the contract, if the service is ended no further activities requiring a paid contract can be completed and all user accounts are disabled
• Documentation accessibility standard: EN 301 549

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • ChromeOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Accurx supports healthcare professionals using mobile through:; Accurx mobile app; messaging patient, inbox, Accurx scribe, message GP* and Directory* (*trust users only).; Accurx web on mobile; video consultations and send SMS messages (including attaching documents) to patients. ; The desktop version provides integration capabilities (E.g. EPR and PAS), and allows healthcare professionals to use all of the Accurx features.; For patients, everything that they receive from Accurx can be actioned and responded to on their mobile phone. Including; SMS, sending photos, conducting video consultations and completing online consultations.; ; Accurx also integrates with the NHS App for messaging and online consultations.
• Service interface: Yes
• User support accessibility: EN 301 549
• Description of service interface: The Accurx platform can be used standalone, or fully integrated solution with NHS and organisation clinical systems. Accurx provides a Mobile app solution, alongside a desktop solution which is primarily used in general practices, as well as a web-based solution, used in pharmacies, acute trusts, community and mental health organisations. Both platforms provide integration capabilities for existing systems to seamlessly sync patient details, upcoming appointments, manage patient lists and save digital communications to the patient’s record.; The ease of use of the platform has led to 87% of staff stating that their workload is more manageable since using Accurx
• Accessibility standards: EN 301 549
• Accessibility testing: All Accurx products are at least EN 301549 and WCAG 2.1 AA in-line with our published accessibility statement:https://www.accurx.com/patient ; Our User Centered Design process ensures that our product development process includes comprehensive research to identify groups who would need accessibility adjustments. We devise clear research objectives to define what we want to achieve and include key groups and technologies in our testing. ; Accurx supports DCB1605 with our compliance Team, ensuring that Accessibility and alignment with industry standards is assessed as part of our product development. This includes:; NHSE Development, NHSD Service Manual Alignment Service Manual, Mobile / Tablet FirstDesign principles and standards for consistency to policies and best practice influences; Our solution supports patients and Clinicians with accessibility needs including, Core20Plus5 groups, low literacy rates, English as second language, or with accessibility issues with the following key features.; Selected colours, text contrast/sizes, aid legibility and reading, ; -Large clickable targets; -Simple language; -One key action per page; -Content is semantically structured/supported with assistive content; tested with screen readers/assistive technologies.; -Products meet requirements for resizing/panning/scrolling for page layout.; -Structures code so users can use keyboard only navigation/assistive navigation for forms/content.
• API: No
• Customisation available: Yes
• Description of customisation: Accurx enables users to customise some aspects of the way in which they utilise the software. Including:; Messaging templates - Use pre-existing templates from Accurx, adapt them, or create their own in order to support workflows and pathways when sending messages to patients.; Questionnaires - Users can use existing questionnaire templates, or create custom questionnaires to support workflows and pathways within a practice or trust environment.; Patient triage - Access settings can be customised to limit and suspend new patient triage requests being received to enable workload management. Settings can be determined by admin or clinical request types. This is in addition to the customisation of the message seen by patients when accessing and submitting a patient triage request.; Inbox: can be customised to suit individual or group access needs within an environment and aid visibility to communications and triage requests supporting clinicians and care navigators in efficient workload management.; Appointment Booking and Reminders - Accurx supports customisation of time slot and clinician selection as well as reminder frequency and options for patients.; Accurx Scribe - customisation includes: dot phrases / short-cuts, document templates, messaging templates, note style personalisation, language detection. ; User and patient feedback drives continuous improvement

Scaling

• Independence of resources: Our technology stack auto-scales as demand requires, with no overhead. We achieve this through running our applications on Kubernetes with auto-scaling based on CPU utilisation. Our databases are placed in an 'elastic pool' which allows them to comfortably cope with demand surges. This is further minimised through offloading bulk workloads to 'rate-limited' queues. Our technology’s ability to scale is proven as we currently provide services to 98% practices and 68% trusts in England with average uptime of >99.97% in 2025 with >200,000 concurrent users. We operate a zero planned downtime process including making changes backwards compatible, enabling enhancements without downtime.

Analytics

• Service usage metrics: Yes
• Metrics types: Accurx provides metric reporting via in-product, regular, on-request reports, or real-time dashboards.; Dashboards provide an overview of adoption, trends, qualitative and quantitative data available for export during implementation and contract management. Depending on the products procured, available data can include the following; SMS sent (singular/batch), patient questionnaires sent, booking links sent and appointments booked, appointment reminders sent, video consultations initiated, online consultations received (including PIFU), scribes completed, hours scribed, saved to record.; Depending on the customer, data can be aggregated at varying levels, and the majority of data available filterable by date ranges.; Note: some reporting limitations may
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: In compliance with GDPR and ICO standards, requests must be received by support@accurx.com.; If an organisation, user or patient requests a Documented Data Extract, we will provide a structured JSON file with every piece of Data we hold about them.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We provide a 99.9% guaranteed uptime for our solution. We operate robust incident management procedures in line with ISO20000 and ITIL best practice.; We guarantee maximum availability through a product ethos to have no downtime or maintenance scheduled. With maintenance and updates delivering on an ongoing basis without disruption to users. We do this by following ISO9001 quality management processes and completing rigorous testing before our products are released.; This includes software passing Unit testing, then Integration testing, followed by User Acceptance testing. We also do regular CREST supplier accredited penetration testing. Continuous build integrations incorporate testing automation into the software build and distribution processes. We also use cloud infrastructure to ensure we can respond as quickly as possible in the event of downtime.; ; Accurx ensures system integrity via continuous monitoring and a robust vulnerability management pipeline, leveraging SAST and DAST, and automated tools like Microsoft Defender and Dependabot to identify risks including OWASP top risks.; As a result of this, our 2025 average availability was 99.97%.; No refund scheme is currently in place with any penalties agreed on an individual contract basis.
• Approach to resilience: As a cloud first solution, we utilise Microsoft Azure data centres, the industry-leading cloud platform, and use Uptime.com and App Insights to monitor product availability/usage. Our systems are designed to ensure maximum reliability/flexibility, E.g. databases are placed in an elastic pool, allowing them to meet demand surges and providing confidence to the current 98% of GP practices and 68% of NHS Trusts in England that utilise our products.; All live products have gone through rigorous testing processes in order to get to this stage. As we are continually developing our products, each iteration goes through rigorous testing processes before going live. ; This includes software passing Unit testing, Integration testing, followed by User Acceptance testing. We complete regular Penetration Testing of all products with CREST approved suppliers.; The infrastructure is monitored 24/7 using industry-standard tools. This supports a 24/7 on-call engineering rota with a target response time of 10 minutes for urgent incidents. Inline with ISO2000 and ITIL service standards; Our approach enables consistently high availability, in line with which in 2025 average availability was 99.97%. Supported by NHSE witnessed BCDR plan and point-in-time restore.
• Outage reporting: Accurx employs a structured protocol for communicating and reporting service outages, ensuring transparency and timely updates for NHS partners.; Communication of Outages; • Public Status Page: Accurx maintains a public-facing, real-time status page. This is the primary source for active monitoring of service health and performance. Users and IT teams can view real-time updates on system availability and specific component status (e.g., EPR connectivity,.; • Proactive Alerts: In the event of user-facing disruption, Accurx initiates proactive communication via email to affected users. Regular progress reports are provided throughout the incident until a final resolution summary is issued.; Incident Reporting and Management; • Centralised Logging: All incidents are identified through automated monitoring or user reports and are logged centrally on the platform incident.io. This ensures a unified audit trail for tracking and resolution.; • NHSE and Regulatory Reporting: Accurx has a trained team experienced in working with individual organisations and NHS England (NHSE) to report high-severity incidents via the NHSE service bridge where necessary.; ; Performance Reporting; • Service Reviews: Outage data and uptime performance are formally reported during monthly or quarterly service reviews.; • Dashboards: Real-time access to system performance data via customisable dashboards

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: All users must sign-in using NHSMail SSO which mandates 2-factor authentication, or from the restricted list of verified healthcare domains with 2-factor authentication. ; NHSmail is used to register for an Accurx account and is aligned with the relevant EPR profile (E.g. TPP SystmOne or EMIS Web) for SSO.; Administrative approval required at the organisation using the platform, or via an auto-approval method. Any collaborative features require approval by an administrator and 2-factor authorisation.; Accurx also supports Entra ID / Active Directory integration.
• Access restrictions in management interfaces and support channels: We have a Bastion host which we use to restrict access to management interfaces in Azure. We use private networking so that any management interfaces are not publicly accessible. The provisioning of any access follows the principle of least privilege, i.e. access is given on a need-to-know, need-to-have basis. We are also making use of multi-factor authentication to increase the security around our data and our user’s identity. Lastly, we have privileged identity management controls in place. Any privileged access must be requested and can be approved only for a short-period of time, after which it is automatically revoked.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a policy framework in place that aligns with information security and governance practices based on our certifications and standards/bodies guidelines: ISO 27001, NHS Digital (DCB0129, ODS code 8JT17), NHS DSP Toolkit, UK National Cyber Security Centre, Cyber Essentials (and Plus). Accurx has a dedicated information security and privacy team, the CISO reports directly to the Accurx executive team, and takes a risk-based approach towards securing Accurx’s ecosystem and information. A security strategy, aimed at maintaining an acceptable level of risk across the organisation is documented and iteratively adapted as the organisation and guidance changes.; Policy documents include, but are not limited to: a vulnerability management policy requiring regular penetration testing; a secure coding policy requiring privacy and security by design in our products; Data Protection Impact Assessments for all new products and forms of data sharing. All are reviewed, at a minimum, on a yearly basis.; Accurx’s servers are in the Microsoft Azure Data Centre. Data sent is encrypted when in transit and at rest.; Furthermore, we have a rigorous onboarding and awareness program that sees every employee trained on our policies when they join and ongoing once every six months to a year, depending on their role.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Approach: All development work goes through a pull request testing process: developers submit completed feature code for review, which is added to the master branch upon passing peer code review. Continuous build integrations incorporate testing automation into the software build and distribution processes. We have integrated dependency scanning in our pipelines, to ensure that any dependencies used have no vulnerabilities. We carry out regular penetration testing of all products to assess potential security impacts. We run infrastructure as code in our cloud environment and therefore all mentioned controls also apply to our infrastructure changes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Approach: We carry out regular penetration testing. We have automated dependency scanning integrated within our pipeline. We run automated vulnerability scans on our infrastructure/applications fortnightly.; Vulnerabilities are mitigated as per our vulnerability management policy - high/critical risk vulnerabilities must be mitigated within two weeks.; Updates on our cloud environment/Operating System updates on end-user devices are pushed automatically, ensuring we are always running latest secure versions of OS.; We get threat intelligence from RSS feeds/National bodies. Potential threats are identified by internal security team and Arcturus, our security provider, a member of CISP, run by the NCSC.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Approach: We run multiple forms of malware scanning in our environments. New files being uploaded by users are scanned and are either made available if safe or quarantined if not. We also have a WAF, and have defender for cloud continuously scanning our cloud environment. We also monitor all access to production databases.; Once reported through our diligent internal process, we aim to remediate a security incident as soon as possible, with the help of our incident response provider, Mishcon De Raya, who is on retainer to assist us with reacting, forensic investigation and remediation of any information security incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: Service requests, feedback and complaints are raised via website live chat or email (support@accurx.com) which are powered by Intercom. The User Support team with input from other teams (where relevant) will determine if an incident has occurred (further details via public help centre article ‘Incident Management at Accurx’). Internal monitoring enables incidents to be raised by engineering teams.; Once confirmed, an incident is raised using our incident management toolset (incident.io). The service management team ensures that correct internal processes (mitigating, resolving and lastly, documenting learnings and follow-up actions) are followed in line with internal policies and Service Level Agreements (SLAs).
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Patient Triage, and Accurx Scribe; Primary Care - Three months pilot; onboarding support; help articles, 1-2-1 calls, webinars.; Acute trusts and Community and Mental Health trusts; Three months pilot; transformation support of chargeable features including; questionnaires, batch messaging.; Accurx Scribe: Up to 3 services, and up to 10 bespoke templates
• Link to free trial: https://www.accurx.com/sign-up

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: Tuesday 14 May 2024
• What the ISO/IEC 27001 doesn’t cover: All parts of the service are covered
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Assessment Bureau
• ISO 9001 accreditation date: Friday 8 March 2024
• What the ISO 9001 doesn’t cover: All parts of the service are covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bdfdfdf7-d279-4d6a-9d14-6c4b8de41323
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 1068d03d-1bb7-44c5-9050-18e02ff1fa29
• Other security certifications: Yes
• Any other security certifications:
  • ISO20000-1
  • ISO13485 (Tandem) - Accurx Scribe product only
  • ISO14971 (Tandem) - Accurx Scribe product only
  • DSP Toolkit (standards exceeded), ODS code 8JT17
  • Fully compliant with DCB0129
  • ICO Registration (ZA202115)

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@accurx.com. Tell them what format you need. It will help if you say what assistive technology you use.