Capventis
Customer and Employee Engagement
Customer and Employee Engagement address the relationship, interaction and transaction between the organisations and its customers and employees. Capventis legacy expertise in CRM has been transformed by modern eXperience based propositions. Today, we help clients to define the best omni-channel solutions for customer and employee engagement and partner with Zendesk.
Features
- Omni-channel interactions: Email/Web/Phone/Chat/Answer Bot/Whatsapp/Social
- Unified agent workspace to see all requests in one place
- Automated workflows
- Self-service portal for requesters and employees
- AI-powered chatbot with images and workflows
- Advanced AI capabilities using Zendesk AI and CoPilot.
- AI powered workforce engagement management (WEM) and quality assurance (QA)
- Available in multiple languages
- Various integration capabilities: marketplace apps, connectors and open API
- Extensive dashboards and reports
Benefits
- Reduces operational cost through efficiency (reduce requests, tasks, handling time)
- Improves customer eXperience (24/7 service and easy to contact)
- Improves agent experience (simple tasks automated and easy to use)
- Improves productivity
- Reduces reply and resolution times
- Provides 24/7 Service in multiple languages
- Customisable to the business, including branding
- Scale with your organisation, including teams, volume, regions and channels
- Exceptional time-to-value (TTV), total cost of ownership (TCO) and ROI
- Seamless integration with other tools
Business architect
| £800.00 |
£800.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Data architect
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Enterprise architect
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
| £1,600.00 |
£1,600.00 |
Solution architect
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
| £1,600.00 |
£1,600.00 |
Technical architect
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
| £1,600.00 |
£1,600.00 |
Chief data officer
| £1,600.00 |
£1,600.00 |
Chief technology officer
| £1,600.00 |
£1,600.00 |
Analytics engineer
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
| £1,600.00 |
£1,600.00 |
Data analyst
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Data engineer
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Data scientist
| £800.00 |
£800.00 |
| £900.00 |
£900.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
| £1,600.00 |
£1,600.00 |
Machine learning engineer
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Business analyst
| £800.00 |
£800.00 |
| £900.00 |
£900.00 |
| £950.00 |
£950.00 |
| £1,000.00 |
£1,000.00 |
| £1,200.00 |
£1,200.00 |
| £1,400.00 |
£1,400.00 |
Standards and certifications
-
ISO/IEC 27001 certification
-
No
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
No
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Cyber Essentials Certificate Number
-
55574208-e6fd-4dd0-a314-778170561f4b
-
Cyber essentials plus
-
No
-
Cyber Essentials Alternative
-
You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
-
Other security certifications
-
No
Social value
-
Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
-
New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
-
New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
-
Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
-
Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
-
Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
-
Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
Service documents
Request an accessible format
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email the supplier at
marketing@capventis.com.
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