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CREATION TECHNOLOGY SOLUTIONS LIMITED

Salesforce Implementation and Managed Service Support

Creation Technology’s offering for Higher Education and Public Sector enables organisations to streamline their services, transform the way they engage and gives them a true 360 view of their Students, Residents, Stakeholders and Businesses using the power of the Salesforce platform.

Features

  • Discovery services to define business processes and requirements
  • Cloud Strategy / Roadmap Planning & Architecture Design
  • Salesforce Industries expertise including Education Cloud and Public Sector Solutions
  • Experience with Salesforce Industry Common Components including OmniScipts, DataRaptors, FlexCards
  • Integration services utilising MuleSoft
  • Marketing and Proactive Communications utilising Salesforce’s Marketing Cloud
  • Complex Data Migrations from legacy platforms to the Salesforce platform
  • Experience Cloud, Authenticated Logins, Knowledge Articles, Self-Service and Case Automation
  • Data Cloud AI implementation for data segmentation
  • Services for solution rollout, change management, and continuous innovation

Benefits

  • Industry specific out of the box features to accelerate adoption
  • Low-Code Rapid deployment to build more with less
  • Increase Operational Efficiencies, Legacy Consolidation and Revenues.
  • Case Deflection, Process Automation and Legacy Consolidation
  • Salesforce accessibility helps users get the most from the platform
  • Feature rich Reports and Dashboards
  • Measurable insight into success of marketing campaigns
  • Adaptive and scalable applications developed iteratively
  • Cost/efficiency savings from a centralised solution platform not disparate systems
  • Helping you realise the full-benefit of your existing salesforce implementation

Pricing

£500 a unit a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@Creation-tec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 1 9 8 2 7 6 0 7 3 8 6 7 4 5

Contact

CREATION TECHNOLOGY SOLUTIONS LIMITED Mark Fountaine
Telephone: 02087354270
Email: GCloud@Creation-tec.com

Planning

Planning service
Yes
How the planning service works
Effective planning is crucial for the success of any project and we are here to support you from the very beginning to the end. Regardless of whether you prefer Agile or other implementation methods, we can customize the implementation and delivery process to meet your specific needs. We generally start with an immersion/discovery period, which allows us to understand your requirements and recommend the best solution. This planning process involves several workshops and techniques such as analysis of requirements, process redefinition, Salesforce solution fit assessment, guidance on tool selection, business case preparation, baseline architecture design, governance model setup, and the creation of a rollout roadmap
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Salesforce CRM
  • Salesforce Marketing Cloud
  • Mulesoft

Training

Training service provided
Yes
How the training service works
Effective training of users is a critical aspect of any software implementation. It is essential to ensure that users feel supported and empowered to utilize the solution. As part of our commitment to providing comprehensive solutions, we work with you to develop a customized training program that meets your specific needs.

Our training services are designed to cater to a broad range of requirements. We offer detailed technical training to facilitate a seamless service transition at the project's completion. We also provide application or functional training environments. Whether you prefer custom training videos hosted on the platform, classroom training, or train-the-trainer sessions, we can tailor our approach to fit your preferences.

In addition to initial training, we offer post-go-live training that can be seamlessly blended with a support package to provide ongoing support as needed. Our training resources and support package ensure that you have all the tools and assistance necessary to fully leverage the power of the solution.
Training is tied to specific services
Yes
Services the training service works with
  • Salesforce CRM
  • Salesforce Marketing Cloud
  • Salesforce Mulesoft Any Point Platform

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Data migration and maintaining data integrity are major concerns when implementing new applications. At Creation Technology, we have an established integration practice with a team of expert consultants who specialize in application and data migration, data transformation, and modernization using Salesforce and related tools.

Our services include identifying current challenges, analyzing gaps and risks with Salesforce.com, preparing business cases, planning migration approaches, mapping solutions with the right-fit Salesforce cloud/component, implementing, migrating, managing changes, and decommissioning.

We have expertise in Mulesoft, Salesforce Connect, External API development, ETL, ESB, API Driven Architecture, and Data Loader
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Salesforce CRM
  • Salesforce Marketing Cloud
  • Mulesoft

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We understand the importance of having a solid process in place to identify and fix any issues before they become a problem for you. To achieve this, we start by creating a test strategy and plan at the beginning of the project. Throughout the development process, we conduct functional and quality assurance (QA) testing to catch any exceptions early on and address them. Additionally, we perform rigorous integration and regression testing. We also provide support during user acceptance testing (UAT) to ensure that your stakeholders have a clear understanding of what they are testing, which helps to reduce the risk of issues being introduced into different environments. Salesforce primarily drives performance testing through bulk and volume testing.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Creation Technology offers a variety of support options. While product and hosting support will be provided by Salesforce.com (depending on your support agreement with them), Creation Technology can provide a customized support package to meet the specific needs of your business. This can include an initial hypercare support period, which is ideal for the first few weeks after go-live. We can also provide a full-scale application support model, in which we can assist with all issues raised by your users.

Service scope

Service constraints
For Salesforce.com application support, any product-related issues are expected to be taken care of by Salesforce.com. Non-functional requirements are owned by the software provider i.e. Salesforce.
Other constraints will be dependent on the respective application and enterprise landscape.

Client to have purchased their salesforce licenses ahead of commencement of work with Creation Technology.

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Users log tickets on Jira with relevant priorities (P1,P2,P3). Support tickets are worked on during standard business hours, Monday through Friday, 9 a.m. to 5 p.m.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Upon delivery of the solution, we are able to provide a range of support models which reflect your organisations requirements and support needs. This model and the associated SLAs, resource profiles, and costs can be discussed as part of the initial setup and planning of your project. Every customer also has their own dedicated account manager.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

Fighting climate change

Creation Technology is dedicated to being a leader in environmental sustainability. We strongly believe that the future of our business and the well-being of our customers depend on the sustainability of the environment, communities, and economies in which we operate.

As a responsible corporate citizen, we understand our responsibility to consider the impacts of our actions and how they affect the environment. We take into account not only our own operations but also our purchasing decisions, the products and services we offer to our customers, and the business opportunities we pursue.

We are committed to minimizing the impact of our operations on the environment. We aim to lead by example by integrating environmental considerations into all of our business practices.

Equal opportunity

At Creation Technology, we hold a strong commitment to promoting equality, diversity and inclusion within our workforce and eliminating unlawful discrimination. Our goal is to have a workforce that is truly representative of all sectors of society and our customers, and for each employee to feel valued and capable of delivering their absolute best. Furthermore, we are dedicated to eradicating any unlawful acts of discrimination against our customers and the public in the provision of our services.

Wellbeing

Ensuring the well-being of our staff is crucial to our success, and it is one of the key pillars of our values and ethos. We actively encourage our staff to voice any concerns they may have and to participate in shaping the direction and culture of our business. This way, we can promote a healthy and supportive work environment that encourages the well-being of our staff. Additionally, outside of the office, our staff is encouraged to participate in activities that benefit the local community in which we operate.

Pricing

Price
£500 a unit a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@Creation-tec.com. Tell them what format you need. It will help if you say what assistive technology you use.