Through Technology Limited

Cloud Email Migration & Consolidation Service

We provide a complete end-to-end service for the migration of email services to the cloud and the consolidation of multiple email solutions to a single cloud platform. Including managing the migration process, support, scheduling, exiting suppliers, business application email and email security. No migration is too large or complex.

Features

• Initial migration to cloud or consolidation of multiple email systems
• End-to-End service, from discovery through to legacy decommissioning
• Migration planning and scheduling to align with your business need
• Leadership of and collaboration with third-party suppliers and internal teams
• Support for, or provision of Business Engagement and User Communication
• Solution, Process and Toolset design, validation and testing
• Mail and Calendar Co-existence, Infrastructure Impact Assessment and identity management
• Management of dependencies and activities with exiting/incumbent suppliers
• Includes setup and service process for comprehensive email security
• Migration engineering and early life support.

Benefits

• Expert mail migration partner, with projects migrating >50,000 government users
• Toolset and technology agnostic, solutions tailored to your business need
• Microsoft Gold Partner for Cloud Collaboration
• Proven experience migrating from exiting suppliers
• Fully managed process/service.
• Independent project, or aligned with your wider programme planning
• Meet or exceed Government email security guidance and best practice.
• Optimise your cloud email service licensing costs
• Designed and managed for minimal business impact.
• Resolve issues with duplicate identities and mailboxes

£300 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@throughtechnology.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

120193386863854

Contact

Peter Hanney
+44 (0)7913334794
enquiries@throughtechnology.uk

Planning

• Planning service: Yes
• How the planning service works: Our service provides an end-to-end migration of email data to the cloud. Discovery activities will help quantify the migration and address key issues such as co-existence, shared mailbox consumption and licensing. Planning activities will work closely with the customer to define a migration schedule that minimises any potential business impact. We can work easily as part of a wider infrastructure migration programme, tying our activities into a wider migration schedule with other suppliers and processes. We will undertake or assist with infrastructure impact assessment and configuration of the target environment. Ensuring a performant end solution aligned with government security guidance. Migration approaches will be tailored to meet the customer needs for speed or transparency of migration. We will work closely with the customer to help create exciting, plain English, clear and concise business communications and engagement material. We are equally at home using our own Agile methodology and planning tools or fitting in with our customers' wider agile/hybrid/waterfall programme plans.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Exchange 2010 and Above
  • Microsoft Office 365 and Exchange Online
  • Google Mail, GMail, Google Workspace, G-Suite
  • Zimbra, Commvault, Enterprise Vault
  • Any other cloud and on-premise email platforms
  • Email Service Migration
  • Email Service Consolidation
  • Email Archive Migration and Management
  • Cloud Email Journalling

Training

• Training service provided: Yes
• How the training service works: We provide any required end user guidance and service desk instructions (knowledge base articles) written in plain-english. We will provide training to your 1st/2nd line support teams to cover any end user incidents that may occur in migration and to promote high first-time-fix rates and the best user experience. We provide migration and early life support or can train your existing support teams for this function. We offer guidance in written format or as brief and engaging video content. Our service includes a clear exit plan, including transfer of all project documentation and knowledge transfer sessions with the customer's internal or incumbent supplier teams.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have in-depth experience migrating email at enterprise-scale in UK Government. Including from multiple systems, in complex customers and with multi-supplier/disaggregated supply chains. We support migration and co-existence between public cloud solutions (e.g. Google Workspace and Microsoft Office 365), from private clouds and from on-premise solutions. We provide end-to-end service, from user research, requirements analysis and email platform selection, through to the decommissioning old email platforms. We undertake consolidation projects, migrating users from multiple cloud solutions to a single platform, reducing support costs and resolving poor user experience caused by multiple identities, mailboxes, and distribution lists. We configure email security controls and help customers establish processes to ensure email security is properly managed. All planning and scheduling is based around the business and user experience, including co-existence between systems, achieveable migration "beat-rate" from a technology, business, user and support perspective, and scheduling with consideration of key business events. We work with your teams providing clear, plain-English end-user guidance and support business engagement. We also provide migration support and early life support to ensure the best user experience, providing training and knowledge base articles for your service desk to ensure incidents are well managed and first time fix rates are high.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Through Technology's standard quality assurance processes will be applied throughout. All stages of our process and solution are fully tested. We will undertake commissioning trial activities to test the performance and operation of migration tooling and approaches to ensure accurate planning and scheduling of migration activity and minimise any associated business impact.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Configuration of Email Security, including...
  • TLS, SPF, DKIM, DMARC, MTA-STS, Anti-Phishing, Automated Phishing Reporting
  • Monitoring, Alerting and SIEM Integration
  • Setup of email security processes for customers
  • Anti-malware and link/attachment inspection
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: In addition to migration and early life support, we can provide ongoing email system support and security operations (SecOps), including but not limited to: 1st-3rd line end user support, SecOps, Monitoring, etc. Our support services are tailored to customer requirements with SLAs Scope and Service hours to meet your requirements. Even where no ongoing support is required, customers will have a named service manager who will respond to any queries raised after project completion and help organise any future assistance required.

Service scope

• Service constraints: Any constraints will be customer specific and therefore identified during the call off contract proposal. Typically these will involve constraints resulting from your business requirements, existing email systems or incumbent suppliers. We have extensive experience managing such issues, so please raise any concerns with us at the outset.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support response times will be determined with the customer based upon the planned migration approach and schedule. Typically migrations will use the customers ticketing system to facilitate working with your users and other suppliers.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: We will typically use our customers' IT Service Management tooling or the chat software already in use within their organisation, such as MS Teams, Google or Slack. This avoids the complexity of introducing a new product to your users and Assistive Technology software.
• Support levels: This is a migration engagement for which we would specify support levels in agreement with the customer, based upon their existing support capability and the required migration schedule and "beat rate". ; ; We are equally at home using our own IT Service Management toolset or working with a customer's system (e.g. ServiceNow) where we need to fit within a larger service model.; ; Outside of migration activities, we offer user support services separately through our TT Cloud Services Support offering on G-Cloud lot 3.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute (BSI) - BSI Certificate Number IS 743920
• ISO/IEC 27001 accreditation date: 13/10/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing, our certification covers all aspects of the services we offer through the G-Cloud Framework.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Through Technology is a Carbon Negative Business and formally assessed and certified as such with the PAS2060 Carbon Neutral Plus standard. This means that our services are operated to remove more carbon dioxide from the atmosphere than our business has created or will create in future, already significantly exceeding HM Government's Net Zero targets. Our business was designed with a very carbon-efficient business model. Building on this foundation, we have a process of continual improvement. We annually calculate our carbon footprint using the reputable carbonfootprint.com service, identify further reductions in our environmental impact, then offset -double- the residual carbon footprint of our business through the same reputable UK tree-planting scheme used to offset HM Government ministerial travel. Measuring our footprint every year, optimising it and offsetting double, scales with our business and automatically applies to every service we provide (through G-Cloud or elsewhere). Furthermore, because trees last for many years, our positive impact on carbon capture and storage will continue to grow greater and greater across the lifetime of our business. As a business, we are also focussed upon helping our customers achieve your outcomes. We consider environmental impact in the work we undertake as part of our services many of which involve carbon reduction through modernisation of systems and migration to the cloud. Fighting Climate Change is something we are passionate about. We are proud of the contribution we make as UK Small Business. It also shows our commitment to not only meet, but exceed government targets for fighting climate change and goals of Procurement Policy Notes PPN 06/20 (Social Value) and PPN 06/21 (Taking account of Carbon Reduction in major contracts). Further detail, including "Beyond Net Zero - The Through Technology Environmental Impact Plan" available upon request.
• Covid-19 recovery:

  Covid-19 recovery

  In Through Technology, we have a very strong focus on achieving value for the tax-payers money and on supporting the UK economy. We are a UK Small Business, paying all our taxes in the UK and operating in full compliance with UK Tax regulations. We are members of the TechUK industry body, volunteering time via our seat on their Justice and Emergency Services Committee to help to define and deliver best practice in work between the Digital & Technology industry and government. We are signatories to the UK Government Small Business Commissioner’s Prompt Payment Code. Meaning we commit to paying our supply chain within 30 days and have never yet failed to do so, even when we ourselves have faced delays in our payments. Our company principles include sharing knowledge and building capability with our customers’ internal teams. This can be seen in our “Insource Transition Support” service published on G-Cloud. Helping our customers insource and develop their internal teams will drive upskilling and job creation within our public sector customers. We have a defined standard business process to actively seek out opportunities for savings and cost avoidance for our customers in everything we do. This process has resulted in savings and cost avoidance of over £10M in the last 3 years, saving our customers more than we have cost them while we have also delivered all of our contracted scope. We have also created new jobs in our business during the Covid 19 pandemic and continue to collaborate effectively with our customers remotely through their choice of tooling and onsite following all current Covid guidance.
• Tackling economic inequality:

  Tackling economic inequality

  Through Technology are committed to fighting economic inequality. As a modern business without strong geographic ties, our hiring policy is to prioritise recruitment from areas of high social deprivation as identified in the Department for Levelling Up, Housing and Communities' English Indices of Deprivation). At present, 40% of our staff are from these areas and as our business grows, so will this percentage, ensuring that most of the tax-payer money spent on our services ends up in the local UK communities that need it the most. We are an equal opportunities employer that recognises and actively seeks out the benefits of diverse and inclusive teams to our business, to our customers and to wider society.
• Equal opportunity:

  Equal opportunity

  We are an equal opportunities employer that recognises and actively seeks out the benefits of diverse and inclusive teams to our business, to our customers and to wider society. This is built into our policies, procedures and contracts, and lived day to day. We have worked to remove any bias from our organisational processes, including subconscious bias where it may exist. An example is that the first stage of our recruitment process is anonymised, minimising the impact of any potential bias in CV and Application evaluation. We are signatories to the Armed Forces Covenant and seek proactively to recruit ex-forces personnel, overcoming some of their challenges in returning to civilian life. Our recruitment process for opportunities is intentionally designed to be accessible and open to all. Our teams working through G-Cloud are diverse and include people from different parts of the UK, age groups, ethnic origin, gender, disability and faith.
• Wellbeing:

  Wellbeing

  Through Technology’s defining characteristic is the quality of our people, so we take well-being very seriously and have a number of measures in place to support the well-being of our staff and people they work with. Despite our relative small size, we have a board member responsible for staff wellbeing and a number of policies and processes which we live every week to maintain it. Examples include: Providing private health cover for all employees, offering time out for voluntary work in our local communities (including current staff acting as school governors, volunteering careers guidance in schools, acting as community representatives and teaching practical philosophy/life skills), funding a qualified Mental Health First Aider within the business, fostering a culture that welcomes private or public discussion of mental health and well-being (including open discussion of our CEO’s personal experiences). We also care about the well-being of those we work with in our supply chain, our customers, and their third-party suppliers. If we identify any well-being or stress-related issues with colleagues outside our organisation, then we handle these sensitively through the appropriate process or channel.

Pricing

• Price: £300 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@throughtechnology.uk. Tell them what format you need. It will help if you say what assistive technology you use.