ARRIBATEC UK LTD

OrbusInfinity for Enterprise Architecture and Business Process Management

Arribatec, with our partner Orbus offer a true-cloud solution for business transformation, enterprise architecture and Business Process Management.

OrbusInfinity future-proofs your Enterprise and allows you to gain a cross-enterprise perspective to support your digital transformation journey and make data-driven business and technology decisions.

Features

• Visio Integration provides a modeling environment and flexible mapping
• EA, Business Process, Governance, and IT Asset Management
• Built-in repository views, graphical visualizations to maintain the repository
• SharePoint repository providing familiar Office interfaces, enabling document collaboration.
• Out-of-the-box EA framework, supporting any standard or notation
• Guide stakeholders with enhanced document viewer and customizable SharePoint site
• Online learning centre for best practice courses
• Integration with 3rd party systems with REST API
• Solutions Hub provides out-of-box surveys and integration with Teams
• Power BI dashboards/visualizations that can be published to SharePoint

Benefits

• Unified Support for Integrated Business Transformation
• Alignment to Industry Standards
• Ease of Use with Enhanced Microsoft Interfaces
• Maximum Reuse of Existing Content
• Highly Flexible and Configurable
• Immediate Productivity with Rapid Deployment
• Low Total Cost of Ownership
• Fast Return on Investment
• Rapid integration with Office 365 environment

£72,500 an instance

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

120212484439070

Contact

Allan Burrows
0333 444 1005
info.uk@arribatec.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: SharePoint Online Microsoft Visio Microsoft Excel Onetrust Azure ServiceNow Flexera Cherwell PPM Express Jira Azure DevOps Microsoft Projects Microsoft Teams
• Cloud deployment model: Public cloud
• Service constraints: OrbusInfinity maintenance window is every Tuesday, and out of hours (between 1-2 am). There is a potential downtime of 10 minutes,
• System requirements:
  • Optional, MS Visio Licences
  • Mainstream Browser
  • SharePoint Online
  • Authentication Azure AD
  • SaaS application

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA's Urgent - 2 hours - system unavailable High - 24 hours - incident needs to be dealt with urgently but is not preventing use of the service Normal - 7 days - incidents that are not urgent and can be dealt with on a first come first served basis such as minor incidents Low - 21 days - incidents that are not urgent and can be dealt with on a first come first served basis such as cosmetic incidents
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via website
• Web chat accessibility testing: .
• Onsite support: Yes, at extra cost
• Support levels: Standard support included Enterprise support available at 10% extra cost Technical account manager and Cloud support engineer provided
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Standard deployment services (Additional Services under Lot 3) include: setup of dedicated environment, configuration, customisation, user training, admin training, train the trainer and e-Learning. Full documentation provided for all trainings. Onsite and Remote Training options available; ; In addition Arribatec offer full-fledged implementation support from strategic to technical level, and may take total ownership of all work streams in e.g. a Management System roll-out. This includes setting strategic targets, project planning, assessing existing documentation and process management capabilities, process mapping, change managagement, training (both management and application) etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data extract can be provided upon request & data can be extracted directly from tool into a wide variety of formats including: Excel, XML REST Api, Visio, Word, PNg
• End-of-contract process: 90 days notice of termination required to not incur additional costs prior to annual billing cycle.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile Service is for Viewer (read only) users
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: This Representational State Transfer (REST) API supports a number of operations enabling creation, retrieval, update, or deletion to OrbusInfinity core entities. This swagger documentation page will help you with the basic components of the REST API request/responses, and details of the operations that can be performed.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Full user management capability to define user profiles and access rights. Super Users/ Administrators can fully customise and configure solution to customers specific requirements through the user interface; ; In addition to configuration, we may run code for customization if required. This may be in the form of customized integrations, added or amended features etc. Customization may increase the maintenance cost of the service.

Scaling

• Independence of resources: Orbus Infinity is offered through Microsoft Public Cloud, with real-time monitoring and adjustment of resources to ensure sufficient processing power.

Analytics

• Service usage metrics: Yes
• Metrics types: SLA uptime/downtime, Active users, Session duration, License utilisation, Data telemetry. Service usage metrics may be offered through reports or dashboards based on Microsoft Power BI technology.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Orbus Software Ltd

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users with relevant permissions can export data as required. User guides and learning materials provide easy to use instructions or Orbus team customer success can provide guidance.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • OData
  • RestAPI
  • Word
  • Visio
  • PNG
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • Rest API
  • MS Visio

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99,5 % uptime
• Approach to resilience: Orbus Software’s Disaster Recovery Plan (set out in accordance with the Business Continuity Plan Policy, reviewed and externally audited through our ISO 27001 certification), gives specific duties and responsibilities to designated individuals and teams within the business to carry out in the event of a disruptive unplanned event. The sole purpose of the DRP is to ensure that our primary service to our customers is maintained, or at least brought back to full operational capability as quickly as possible and damage to the business, and its staff is limited. The plan is drilled on an bi-annual basis. Further information available on request.
• Outage reporting: Outages are published to our community Product Status Page. Subscribing users will get email notifications when a system outage is identified, or remediated.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: An independent third party reviews and confirms Orbus Software's assertions and is also certified against recognised standards such as ISO 27001
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: https://www.bsigroup.com/en-GB/
• ISO/IEC 27001 accreditation date: 07/09/2018
• What the ISO/IEC 27001 doesn’t cover: All business units, services are covered under the scope of our ISO27001 certification
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Australian Government Cloud Assessment: Infosec Registered Assessors Program (IRAP)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Australian Government Cloud Security Assessment: IRAP Cyber Essentials+ scheduled later in 2024
• Information security policies and processes: Fully documented ISO policies, available upon request. Subject to assessment/audit by relevant framework eg ISO 27001, IRAP etc

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Full business continuity impact assessment plan and disaster recovery policy in place
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Automated tooling regularly checks vulnerability disclosure databases (e.g: CVE, NVD, NPM). Any positive results are assessed against our internal vulnerability policy which dictates the speed at which the issue will be patched and released.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: 24/7 eyes on glass security operations centre adherent to company security SLA's
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: As per internal information security policy in line with ISO 27001, IRAP, NIST 800-37 Incident reports email communication and documentation to designated customer points of contact

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Arribatec has an environmental policy geared towards minimising our environmental impact. We have an Environmental Management System and are working towards a goal of being carbon neutral by 2030. Progress towards this, and other ESG goals, is reported each year as part of our Annual Report. We have ensured that all our data centres have green electricity; certificates and that the suppliers are chosen based on their environmental performance. ; Our environmental policy also includes such activities as recycling material wherever possible, and an increasing effort to minimise travel. We have a goal of re-using or recycling all electronic waste by 2026 and our progress towards this is measured in our environmental management system.; We have significantly reduced our business travel over recent years, taking advantage of remote working technologies to allow us to do this. Our UK head office is notable for its many eco-friendly credentials including solar and photovoltaic panels on the roof, and ground source heat pumps to supply natural heating. We support the cycle to work scheme which is utilised by head office staff in travel to and from our head office.; ; Furthermore, he nature of our work in automating and increasing the efficiency of transaction processing, and moving processes to the cloud where possible, has a naturally beneficial environmental impact.; ; We publish an annual ESG report, which is available on request or via our website, which also contains details of our ESG commitment and our on-going ESG activities including climate change.

  Covid-19 recovery

  As a business, we weathered the Covid 19 epidemic well, and are proud that we were able to continue business without any furloughing or loss of staff. The rapid deployment of new ways of working allowed us to continue to service our customers’ needs. We instigated a number of measures around social distancing and remote working which allowed us to operate effectively during the pandemic and which will continue to allow us to operate effectively through Covid-19 recovery. We anticipate that the effectiveness of these measures will leave us well placed to create further employment opportunities in the high growth technology sector in which we operate. We also work with various service providers to offer physical and mental health support services to those who need it and regularly incorporate discussion of well-being issues in company meetings.

  Tackling economic inequality

  We are proud to have supported, and we continue to support, sub-contractors in the growth of their businesses through both financial assistance and collaborative working. This includes assistance to small business start-ups, and close collaboration with partners, to develop lower cost/higher quality solutions and boost mutual growth. Scalable and future-proofed technologies and solutions are integral to what we do.; As an operator in a high growth technology sector we have, over many years, provided, and will continue to provide, significant investment in support and training in technology to both our customers and our own staff including towards a number of recognised accreditations. Identification of skills gaps, and plans to address these, are frequent features of our work.; We hold Cyber Security accreditations which include plans for the identification and management of cyber security risks. Cyber security briefings are a regular part of information sharing sessions in the company. Parts of our business have and maintain special expertise in cyber security, and their services are offered to our customers to help them build resilience.

  Equal opportunity

  Arribatec has an Equal Opportunities Policy which states our firm belief in equality, diversity and respect for all, including those with a disability. It is our policy that all employment decisions are based on merit and the legitimate business needs of the organisation. Arribatec recognises the value of an inclusive environment in which people from differing backgrounds and experiences are encouraged to offer fresh ideas and perspectives. We monitor our workforce diversity (with 29 different nationalities currently represented in the group), and our age and gender balance, including salary ratios. We undertake succession planning, monitor and respond to employee satisfaction across a range of measures, and undertake personal development planning for all staff. Our intention is to enable all our staff to work in an environment which allows them to fulfil their potential without fear of discrimination, harassment or victimisation; We publish an annual ESG report, which is available on request, or via our website, which also contains details of our ESG commitment and our on-going ESG activities including Equal Opportunities.

  Wellbeing

  Arribatec aims to be a supportive and flexible employer and has supported staff through difficult periods in terms of both mental and physical health. We include regular presentations on the subject of mental and physical well-being in our company meetings and offer training and support in these areas. We have a range of services available to staff through our healthcare and pension providers. We run periodic team building exercises with the aim of supporting staff to support each other. ; We also engage in various community-based activities to support the communities in which we work. This includes volunteering and fundraising activities, some of which are undertaken jointly with our customers, and we have a regular programme of social events.; We publish an annual ESG report, which is available on request or via our website, which also contains details of our ESG commitment and our on-going ESG activities including on employee wellbeing.

Pricing

• Price: £72,500 an instance
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: A free workshop session is available that includes the following: A half day hands on 'deep dive workshop' with key user groups and stakeholders. This optionally includes presentation of a subset of your sample content in a live environment with basic training.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.uk@arribatec.com. Tell them what format you need. It will help if you say what assistive technology you use.