DMV COMMUNICATIONS LTD

Cloud Telephony

Our Plug & Play Hosted PBX offers zero touch provisioning for major SIP vendors such as Snom, Cisco, Yealink, Polycom, Grandstream, Gigaset. We offer native applications and an extensive range of features from Call Bundles to Call Queues, IVRs, Timebased routing, Call Statistics and MiFID and PCI compliant call recording.

Features

• Plug and Play
• Call Bundles
• Call Queues
• Call Recording (MiFID and PCI Compliant)
• Interactive Voice Response
• Time Based Routing
• Call Statistics and Reporting
• Web Portal Management
• 24/7 Support
• MS Teams Integration

Benefits

• Native Applications
• Fully featured
• Conferencing
• Industry leading support
• Call Statistics and Reporting
• Call Recording
• Number porting or New Numbers
• Feature Rich
• Customised AI generated voice prompts
• On Hold Music

£10 to £19.99 a unit a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@dmvcomms.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

120500237958016

Contact

Tan Ali
01213690121
digitalmarketplace@dmvcomms.com

Planning

• Planning service: Yes
• How the planning service works: We can provide customers a full network or site audit/ surveys if required to ensure the services we provide can be seamlessly implemented.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide full training for our products and services
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We can provide support and services to assist in seamless number porting ensuring a seamless transition to our Cloud services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our project managers are PRINCE2 and ITIL qualified to ensure all stages of the project are effectively managed

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: AWS 3CX hosting and 3CX Phone System Support

Service scope

• Service constraints: Onsite support and implementation services can be made available on a pre booked basis. Nationwide support available

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Immediate response with SLA based priority. Priority determined by Impact and Urgency,
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: NA
• Support levels: Standard and Priority ; Standard is based on 8x5x4 Next Business Day; Priority support is available 24hours per day 7 days per week.; Priority is based on severity ratings from 1-4 ; Service Requests are based on standard lead times

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: 3CX Software DMCC

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Reducing carbon footprint with our unified communication solutions enabling our customers and users to reduce travel and trip time making a more effective use of their time.

Pricing

• Price: £10 to £19.99 a unit a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@dmvcomms.com. Tell them what format you need. It will help if you say what assistive technology you use.