PHASE 3 CONSULTING LIMITED

Payroll Software

Payroll is often the largest expense for any organisation and the highest risk for compliance and financial burden. With our outsourced payroll software and services, you can be confident knowing your payroll is compliant and employees are paid accurately on time, every time.

Features

• Fully Managed Payroll Services
• Provision of Payroll Software
• Partially Managed Payroll Services
• Payroll Consultancy Support

Benefits

• derisk your payroll delivery

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@phase3.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

120828044881750

Contact

James Proctor
+448003213032
tenders@phase3.co.uk

About the service

• Service categories:
  • Applications
    • Enterprise resource management
      • Human capital management
        • Core Human Resources Applications
      • Payroll management
        • Payroll management
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: ENTER
• Cloud deployment model: Private cloud
• Service constraints: UK and Ireland Only
• System requirements:
  • Browser
  • 2 Factor Authentication App

User support

• Email or online ticketing support: Yes
• Support response times: 2 hours (Monday-Friday 9am-3pm)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Activity Achievement Target Produce payroll on schedule 100% Achieve BACS deadlines to schedule 100% Payroll output reports to schedule 99% Production of interfaces on schedule 99% Accuracy of payroll processing content 98% Payroll queries (Current Tax Year) 100% Payroll queries (Previous Tax Years) 60% Calculation of net pay to enable manual payments 100% HMRC / DWP queries 100% Mortgage / grant enquiries 100% Other queries / questionnaires 100% Distribution of Payroll Correspondence 100% Reconcile Tax Year End to schedule 100%
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Onboarding process includes full training and implementation services with ongoing user support. Online training is also available.
• Service documentation: Yes
• Documentation formats: PDF
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: WCAG 2.1 A; Downloadable links.
• End-of-contract data extraction: Data will be downloaded in full and provided to the customer.
• End-of-contract process: All data is extracted and provided to the customer free of charge.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Open API, can connect directly into Payroll Software or are able to provide middleware to ingest flat files into our middleware and transform data to be linked to Payroll via API
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Branding and Processes can be Customised. Reporting can be tailored and training specifically tailored to the client's environment

Scaling

• Independence of resources: Hosting is sized appropriately to ensure other users are not affected by concurrent logins, users are on a private cloud. Our team resourcing always has at least 20% additional capacity to deal with any sudden impacts on our service,

Analytics

• Service usage metrics: Yes
• Metrics types: Number of Calls Number of Tickets Number of employee payments processed
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Sage People Payroll, Unit4,

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: This can be exported in full through the system with security applied for which users can download data. There are no restrictions on downloading.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • XLS
  • PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Text
  • XLS

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Uptime Guarantee 99.7% First time fix 98% Service Response/Resolution Time Priority within 2 working hours Non-Priority within 4 working hours Telephone Support Within 30 minutes of original call
• Approach to resilience: Available on Request
• Outage reporting: Email Alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: 2 factor authentication
• Access restrictions in management interfaces and support channels: Separate portals are available for service managers and managers of employees who they need to make approvals or authorisations for. Our system has granular security down to field level to allow restrictions to be applied.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our processes are designed to comply with ISO27001 and our management system and reporting/design is available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Available on Request
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Available on Request
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Available on Request
• Incident management type: Supplier-defined controls
• Post-quantum cryptography secure: No
• Incident management approach: Available on Request

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: Citation
• ISO/IEC 27001 accreditation date: Wednesday 4 June 2025
• What the ISO/IEC 27001 doesn’t cover: All areas of the service are covered under the statement of applicability
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: Citation
• ISO 9001 accreditation date: Wednesday 4 June 2025
• What the ISO 9001 doesn’t cover: All areas of the service are covered under the statement of applicability
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 33c26e71-360d-4408-8a89-eb9ea11ee8ad
• Cyber essentials plus: Yes
• Cyber Essentials Plus Certificate Number: 8a0dc88a-212c-49b4-8f97-d82d1033456d
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@phase3.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.