Liberata Digital Transformation Solutions
The Digital Transformation Solution is designed to help organisations drive sustainable digital transformation and provision of online services without the need to replace or extensively customise core line of business systems
Features
- Customer centric digital transformation toolkit
- Performance management software with employee appraisal support
- Quality Management assessment and resolution tools
- Contact reason and resolution data gathering tools
- Contact deflection and online enforcement tools
- Online transactional web forms for small volume services
- Online evidence provision facility in support of claims
- Customer experience measurement toolkits covering all access channels
- Data analytics and benchmarking cpability across all CloudTools
- Dedicated digital transformation programme
Benefits
- Channel migration of customer to online channels
- Reduced customer service staff requirements
- Reduced processing team staff requirements
- Improved digital entry into service processing teams
- Clear benchmarking reports to drive KPI performance improvements
- Improved measurement and understanding of the customer experience
- Before and after analysis of service changes
- Before and after analysis of service changes
Pricing
Service documents
Request an accessible format
Framework
G-Cloud 15
Service ID
1 2 1 1 4 2 5 1 9 6 7 6 0 4 2
Contact
LIBERATA UK LIMITED
Bid Co-ordinator
Telephone: 020 7378 3700
Email: bidadmin@liberata.com
About your service
- Service categories
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Cloud Support Services
Ongoing Support
- Other
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- Yes
- Support response times
- We have dedicated Customer Support Managers for each account to provide immediate assistance during office hours 8.45-5.30 Monday to Friday.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Dedicated Customer Support Manager for each account to provide immediate assistance. On-boarding and off-boarding assistance included and technical support also available at no extra cost.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Baseline Personnel Security Standard (BPSS)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Network architect | £714.63 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £714.63 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £907.40 |
Data roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Data analyst | £519.73 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business relationship manager | £519.73 |
Product and delivery roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Business analyst | £519.73 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Delivery manager | £907.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,168.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Developer | £583.63 | |
| Senior developer | £714.63 |
User-centred design roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Graphic designer | £583.63 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- Sunday 20 April 2025
- What the ISO/IEC 27001 doesn’t cover
- N/a - all scope and controls covered.
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- BSI
- ISO 9001 accreditation date
- Saturday 4 May 2024
- What the ISO 9001 doesn’t cover
- HRP Services
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- C646ae2c-c424-49ab-81c0-aaba146bf338
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 8479c8bd-20eb-467f-8142-a7d4f041d28c
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
- Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
- Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
- Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
- Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
- Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
- Understanding of the issues affecting the development of new skills by target cohort
- Understanding of issues relating to entering the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
- Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
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