DATAQUEST GROUP LIMITED
Acronis Server Disaster Recovery as a Service (DRaaS)
Move beyond backup with flick-of-a-switch disaster recovery.
Disaster Recovery for us, means providing a turn-key solution that allows you to securely protect your critical workloads and instantly recover your critical applications and data no matter what kind of disaster strikes.
Features
- Backup-based replication of production environments
- Unites Disaster Recovery, Backup and next-generation, AI-based anti-malware, antivirus.
- Instant off-site failover to the cloud recovery site
- Immutable storage ensure backups cannot be encrypted/deleted by ransomware attacks
- AES-256 data encryption for data in transit and at rest
- Protect multiple environments - Physical, Virtual, Cloud.
- All the tools. One simple interface for managing your Disaster-Recovery
- Get back into Business faster with Disaster Recovery orchestration runbooks
Benefits
- Flexible Recovery Point and Recovery Time Objectives
- Protects your business against hardware and/or network failures
- Protects your business against software/patching failures
- Protects your business against on-premises power outages
Pricing
Service documents
Request an accessible format
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email the supplier at mlyons@dqgroup.com.
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Framework
G-Cloud 15
Service ID
1 2 1 2 2 9 5 7 8 3 0 6 0 4 1
Contact
DATAQUEST GROUP LIMITED
Michael Lyons
Telephone: 07799894781
Email: mlyons@dqgroup.com
About your service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- End user training coordination
- Other
Service scope
- Service constraints
- Any Servers being protected by the DRaaS solution must be protected by the Acronis BaaS Solution and the data must be held on Acronis Cloud Storage, not any other cloud or local storage.
User support
- Email or online ticketing support
- Yes
- Support response times
-
Support is provided through a Contracted Service Agreement. This Agreement is purchased separately to the BaaS solution. Depending on the level of service purchased the period of cover is either 24/7 or Normal hours.
Normal hours for telephone/email support for product related issues from Dataquest are: Monday to Friday 0900-1730 excluding public holidays
Response time are within 1 hour for all services depending on the contracted period of cover - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AAA
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Yes, at an extra cost
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- WCAG 2.2 AAA
- Web chat accessibility testing
- None
- Support levels
- All support is co-ordinated by each dedicated customer account manager and levels are agreed on a customer-by-customer basis. A technical account manager or cloud support engineer can be appointed, as requested.
- AI chatbot
- Yes
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Acronis
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Trainee business architect | £375.00 | |
| Associate business architect | £1,500.00 | |
| Business architect | £1,100.00 | |
| Lead business architect | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £1,100.00 | |
| Technical architect | £975.00 | |
| Senior technical architect | £1,000.00 | |
| Lead technical architect | £1,100.00 | |
| Principal technical architect | £1,500.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| IT service analyst | £375.00 | |
| IT service manager | £650.00 | |
| Senior IT service manager | £850.00 | |
| Head of IT service management | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service desk analyst | £475.00 | |
| Senior service desk analyst | £850.00 | |
| Service desk manager | £975.00 | |
| Head of service desk | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Service acceptance analyst | £475.00 | |
| Service transition manager | £1,100.00 | |
| Lead service transition manager | £1,500.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- BSI
- ISO/IEC 27001 accreditation date
- Monday 23 June 2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- Yes
- Who accredited the ISO 9001 certification
- BSI
- ISO 9001 accreditation date
- Wednesday 24 December 2025
- What the ISO 9001 doesn’t cover
- N/A
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- 5ba31597-0b17-45d6-9b70-40bd8742891e
- Cyber essentials plus
- Yes
- Please provide your Cyber Essentials Plus Certificate Number
- 7fcd2286-5145-46c3-9c6d-9b77a37b1340
- Other security certifications
- Yes
- Any other security certifications
-
- Waste Carrier Licence
- Safe Contractor Approved
- Data Protection Registration
- SafePQQ Verified Business
- ISO 14001
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
- Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at mlyons@dqgroup.com.
Tell them what format you need. It will help if you say what assistive technology you use.