CLOUD COVER IT SERVICES LTD T/A Flyte

SharePoint Support and Development

This is for the Support and training on sharepoint installations

Features

• Classroom Training on SharePoint
• ON-Site training on SharePoint
• Bespoke support of SharePoint Environment
• Administrator training and support on SharePoint

Benefits

• Enhance to abilities within SharePoint
• Have support immediately on SharePoint
• Reduce down time for SharePoint implementation
• Increase productivity

£100 a server a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lance@flyte.cloud. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

121318140862067

Contact

Lance Gauld
07768 444498
lance@flyte.cloud

Planning

• Planning service: Yes
• How the planning service works: We offer pre implementation planning services to make sure the installation meets all user and legislative requirements
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide both onsite and classroom training on cloud platforms , implementation and maintaining of cloud data solutions
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have a number of tools that we utilize to ensure the data integrity of on premise to cloud data migrations
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We have a helpdesk system giving full analytics on our tickets for support , offering , website, cloud email and telephony based support

Service scope

• Service constraints: No significant constraints but cloud support is normally remote because of the nature of the cloud

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Normally within 4 hours within normal working hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: It is accessable off our website and goes to three departments, tech support, sales and admin
• Web chat accessibility testing: We regularly test to ensure that support is as inclusive to all parties as we can make it
• Support levels: We have a single tier of support that is included in our costings, however at extra cost we can supply a specifically negotiated product for the client.; ; We have project and support managers that can be specified where required

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft / OVH / Pulsant

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Centre for assessment ltd
• ISO/IEC 27001 accreditation date: 06/06/2022
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Flyte is committed to the wellbeing of our team and extended family. We have developed a range of flexible working and wellbeing policies across our team and pride ourselves on being a good employer in this respect. Changes to work for everyone have highlighted the role that technology can play in connecting people and encouraging wellbeing across extended work teams. We have engaged with this fully and have worked in collaboration with Microsoft to develop wellbeing toolkits to compliment the Microsoft Viva solution. Gauge.IT is a fully anonymised employee feedback tool which allows work teams to engage on how they are feeling about their work environment and is central to our commitment to making wellbeing in the workplace a priority.

Pricing

• Price: £100 a server a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lance@flyte.cloud. Tell them what format you need. It will help if you say what assistive technology you use.