DRAS CONSULTING LIMITED

API Lifecycle Management

To Help businesses to be enabled with API's,We offer a range of services to define strategy to full-scale API Management Services. We define, design, develop and maintain your API management suit and all services within making your business ready for digital world.

Features

• API Management Solutions and roadmap generation.
• API Architecture generation, Design and Configuration
• API functionality testing, performance testing and release testing.
• API implementation, development, Agile API delivery
• API maintenance and support including 24/7 support
• API analysis, migration and change management

Benefits

• Define correct vision, roadmap and strategy for digital program
• Lifecyle API management Aonghus all API platforms
• Delivery quality APIs towards digital initiatives
• Provide API support to meet consumer expectations
• Deliver APIs within budget with high quality reliable services
• Meet legal requirements and standards necessary

£80 to £2,000 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sachin.singhal@drasgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

121554679752072

Contact

Sachin Singhal
+447813964184
sachin.singhal@drasgroup.co.uk

Planning

• Planning service: Yes
• How the planning service works: DRAS works with client teams in order to understand the specific requirements for digital initiatives and API life cycle management needs. Engage with various teams through a workshops and meetings to define and plan the necessary activities. DRAS analyses the existing stack of the consumers based on their existing usage patterns. We identify identify the API use cases and API products. This helps identify where the consumers primarily use the APIs from, i.e. internal within the organisation or external to the organisation. Also any concerns around data classification, proximity to downstream services depending on the business domain regulations (if any) are evaluated. DRAS then produces a planning document with a mandatory steps and nice to have features to be implemented. This includes platform choices, options in market and the best of breed solutions.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We create training courses specific to our client requirements. With initial understanding of requirements, we chart out a plan of activities and course content to meet goals and objectives. These courses are then delivered via 1. In person - room training 2. Remote training via webinars / video calls 3. Self learning web based training At the end of training , there will be an assessment to measure the success criteria which is either linked to certifications or in-house target KPI's
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have worked with industry standard platforms and products across all API lifecycle management solutions. In consultation with product teams and internal users, we create a service catalogue and inventory document. We identify a suitable solution and prepare a vision document of AS IS state and TO BE state of the API infrastructure. Based on TO BE state model, we prepare necessary scripts , application changes and apply changes to configurations required to meet the specification documented in architecture vision.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our experts help to implement your QA environment including helping to define test cases, identify priorities for testing your applications, and setting up your initial test cases. Improved quality control reduces errors and associated costs Better utilization of quality assurance staff allows you to do more with less Setting up test cases allows for QA to be a continuous cycle instead of a one-off step Cost savings from using a cloud deployment will reduce infrastructure costs Less time and money spent recovering from errors in customer communications More reliable release cycles can be maintained Market opportunities can be addressed quicker by achieving faster release schedules Through CI/CD, defects will be visible and fixed in near-real-time on a periodic basis. The performance testing strategy factors Cloud and on-premise testing with stress, soak, load and volume tests. Our QA model for In-life Support and Service management consists of processes and procedures in ensuring delivery of in-life support adheres to SLAs and KPIs. The QA model consists of standards and guidelines for the incident and problem management, standards for all support processes - deployments, fixes, house-keeping etc

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: At DRAS, we remove the complexities of supporting your cloud IT infrastructure. We specialise in providing end-to-end cloud applications and hosting support, monitoring and effective managed services using a proven methodology to ensure that technologies are configured properly and performing to optimum capability. Our technical support teams are all fully certified in core cloud technologies and our processes are aligned to the IT Infrastructure Library (ITIL) to ensure a high quality of service and measurable performance. The scope of our SLA-driven support services are: a) Level 1 Support - initial incident triage and escalation, b) Level 2 Support - detailed incident analysis, backend health checks, application monitoring, server housekeeping activities such as log file clean-up, queue restarts, server restarts, etc., c) Level 3 Support - application level bug fixes, fix deployment, upgrades, etc. Support services would be provided by a dedicated support team located across locales - onsite and offshore.

Service scope

• Service constraints: Includes Software elements only and does not cover network, hardware and any external elements outside the scope for engagement.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 (Critical) incidents - 30 Minute to acknowledge and 2 hours to resolve the issue Priority 2 incidents - 60 Minute Response Time and 4 Hours Resolution Time Priority 3 incidents - 1 Hour 30 minutes Response Time and 8 Hours Resolution Time Priority 4 incidents – 2 Hours Response Time and 36 Hours Resolution Time All other incidents - 4 Hours Response Time and 10 days Resolution Time Any changes to this can be discussed and agreed
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We provide support based on the the specific requirements for clients. Costs are calculated based on exact requirements and types of support needed. We engage the team necessary based on specific requirements including the type of personnel , skills and platforms

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • CCIE Security
  • CISSP
  • CISSM

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Wellbeing

  Covid-19 recovery

  Giving opportunities to people who re-trained & re-skilled during Covid19 due to the loss of the their jobs in Covid.

  Tackling economic inequality

  In DRAS, we promote equitable access to education & job opportunities

  Wellbeing

  Ensuring employees take enough time off for their families and their mental well being. Prioritising mental health resourcing.

Pricing

• Price: £80 to £2,000 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sachin.singhal@drasgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.