MEDTRONIC LIMITED

Touch Surgery Enterprise, supplied by Medtronic Limited

Touch Surgery Enterprise from Medtronic Limited, allows surgical teams, hospitals and NHS Trusts to safely and securely access surgical videos for education and training, quality improvement and transformation purposes. Optional analytics are offered for select procedures, which enables visibility of, and informed action on variability of practice in surgical practice.

Features

• Secure and remote access to surgical videos
• Remote access via mobile and web
• Encrypted cloud storage of surgical videos
• Real-time anonymisation of sensitive video frames
• Analytics to understand variation in surgical practice
• Easy installation
• Artificial Intelligence (AI)
• Data and analytics
• Share surgical videos with colleagues

Benefits

• Advance surgical training
• Share best practices
• Seamless access to surgical videos across mobile and web
• Review and reflection of practice
• Evidence base to drive improvement initiatives
• Support quality initiatives
• Promote evidence based standardisation

£15,000 to £15,000 a unit a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rs.ukitendermanagement@medtronic.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

121692861032085

Contact

Antoinette Dadzie
01923 212213
rs.ukitendermanagement@medtronic.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: Any platform or hardware planned maintenance work or upgrades will be communicated in advance and will be conducted outside business hours to minimise the impact to the provided services
• System requirements:
  • Internet browser
  • IOS or Android app

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: All support requests are answered within 1 business day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Technical and cloud support are included in the price
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide implementation experts to support the hospital throughout the go live phase. This means on site installation, training and support during the initial use of the system. We also provide documentation packages such as equipment manuals. Furthermore, the client will have access to online instructions of use and be able to access our remote support via phone or e-mail
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Printed (hard copy)
• End-of-contract data extraction: Data can be extracted in a secure encrypted fashion at end of contract. Depending upon the quantity of data required, this service could be chargeable on a time and materials cost basis only
• End-of-contract process: Initial contract length is proposed at three years with option to extend. However, flexible duration could be negotiated depending on customer requirements. Notice of intent to council must be given one month in advance of end of contract. Customers will have 30 days post contract to manually download and extract data. If a bulk download is required, A quote detailing fees and specifics will be provided at the time, reflective of volume, time and material costs involved

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The desktop and the mobile web browser versions offer video upload, user management and annotation capabilities. The mobile app only offers content view
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Software Solution: Surgeon and Procedure list can be customised to better reflect the surgical department's practice. This can be achieved by communicating the changes to our implementation team. ; User and Administrative Privileges: users with the highest hospital admin permissions can add/remove admins and/or members from the groups.; Analytics: Medtronic’s Digital Surgery offers intraoperative analytics for select surgical procedures as an add on to its Touch Surgery Enterprise platform

Scaling

• Independence of resources: Touch Surgery Enterprise from Medtronic, has multiple types of auto scaling logic which responds to the amount of traffic or usage on our platform. This means our cloud-based platform will automatically adjust Its resources to cope with increased demand

Analytics

• Service usage metrics: Yes
• Metrics types: Yes, regular reports and also reports on request are available
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Users can download their content from the Touch Surgery Enterprise platform, dependent upon local admin permissions
• Data export formats: Other
• Other data export formats: MP4
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Other
• Other protection within supplier network: All data in transit is encrypted using HTTPS / TLS 1.2.; DS1 includes strict firewall and network rules, including end to end encryption during uploading. It communicates to Touch Surgery Enterprises API over TLS 1.2 using SHA 256 and 128 bit keys. Networks are Virtual Private Clouds provided by AWS

Availability and resilience

• Guaranteed availability: Touch Surgery Enterprise from Medtronic Limited will use its commercially reasonable endeavours to ensure the software is available 7 days a week, 24 hours a day except for planned maintenance during non critical time periods (typically 6:00 AM GMT) on five working days notice
• Approach to resilience: Our service uses auto scaling load balanced servers, and is deployed in different availability zones. Our primary database has a hot standby in a separate data centre, which it can be switched to. In addition we have comprehensive, tested, disaster recovery planning
• Outage reporting: Touch Surgery Enterprise from Medtronic Limited has various monitoring and alert mechanisms to inform of any service degradation across our platforms. We perform root cause analysis of any outage and internally document remediation steps

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Username and password are mandatory requirements. 2FA is available as an admin controlled option and generates a security code delivered to the user registered email address
• Access restrictions in management interfaces and support channels: Our users can access their own surgical video, and the surgical video contained within groups that they have been invited to by the hospital admins. Users can have different roles within the groups that they have been invited to. The permissions granted by that role are checked upon access attempts. Touch surgery enterprise staff are similarly segregated, assigned access only to the information they required before their job function. Changes to permissions must be approved by management. Every attempt to access resources is checked against the permissions of that role
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC1
  • SOC2 type II
  • HIPAA Type 1
  • GDPR compliance

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: NHS Digital Data Security and Protection Toolkit (DSPT); Cyber Essentials SOC2 (Service Organisation Control) type 1
• Information security policies and processes: Touch Surgery Enterprise from Medtronic Limited has a robust data protection and security programme, which includes executive level and cross functional committees charged with monitoring and assessing its information governance controls. Touch Surgery Enterprise from Medtronic Limited maintains data security and protection policies in line with the NHS Digital Data Security and Protection Toolkit standards and the GDPR, which are reviewed periodically. A data protection impact assessment has been conducted for Touch Surgery enterprise in line with the requirements of GDPR

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Touch Surgery Enterprise from Medtronic Limited follows its change management policy that has been audited as SOC2 Type 1 compliant. All changes to the Touch Surgery Enterprise products through their lifetime are documented. All code changes are accompanied by regular automated tests, including quality assurance review, to ensure that the code changes reflect the specification, and that no regressions have been introduced. A comprehensive audit trail is recorded against the pull request that was raised to introduce the change
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Touch Surgery Enterprise from Medtronic Limited follows its Risk Management Policy that has been audited as SOC2 Type 1 compliant. This specifies the process for identifying internal, external threats and vulnerabilities, evaluating and addressing risks, and defining specified risk tolerances. A formal risk assessment is performed on at least an annual basis to identify internal, external threats and vulnerabilities that could impair the system
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Touch Surgery Enterprises internal data protection and security committees and executive management are responsible for: 1) identifying privacy and security risks; 2) monitoring data processing and activities; 3) monitoring compliance to internal policies, agreements, external standards and regulation; 4) monitoring the operation and effectiveness of internal controls
• Incident management type: Supplier-defined controls
• Incident management approach: In the unlikely event that an information governance incident occurs, the internal committees will be notified as soon as possible to evaluate the severity and risk, consult with the relevant department and primary stakeholders cover to investigate and complete the applicable internal documentation requirements and comply with the requirements of the GDPR

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Reducing greenhouse gas emissions: Medtronic set ambitious goals, targeting 50% reduction by 2030 compared to 2017 levels. Achieved through initiatives like energy efficiency improvements, renewable energy usage, and transportation optimization.; Sustainable product design: integrating sustainability principles into product design processes, using recycled materials, minimizing waste, and designing for longer product lifecycles.; Circular economy: exploring development of programs for product take-back, refurbishment, and recycling.; Responsible sourcing: striving to source materials responsibly and ethically, considering environmental and social factors in supplier selection process.; Ambitious waste reduction targets, shaping product stewardship priorities and tracking initiatives success. Aligning ambitions with our growing capability, additional FY2030 goals set in 2023, including:; • Publish partial LCAs for 100% products and additionally publish full LCAs for 50% of products; • Convert 50% of eligible product codes to eIFUs within applicable regions; • Integrate circularity and eco-design criteria into New Product Development process; • Achieve one of following qualities for 95% of eligible plastic packaging: industrially recyclable, include post-industrial recycled content, demonstrates optimised design (volume, weight or thickness).; • Reduce packaging for 20 additional high-volume products for total of 50% reduction against the FY2021 baseline; ; Medtronic’s annual Global Sustainability Report aligned with the Global Reporting Initiative (GRI) standards, and Carbon Reduction Plan in line with PPN 06/21 detail progress on sustainability goals and initiatives.; Goal of becoming carbon neutral in our operations by FY2030, and reduce carbon emissions to net zero in our operations, supply chain, and logistics by FY2045. We created a Decarbonisation Roadmap and will pursue setting carbon emission reduction targets across scopes 1, 2, and 3. In FY2023, we committed to set near-term science-based emissions reduction targets and long-term net-zero targets for validation by the Science-Based Targets Initiative (SBTi) — a multi-year process providing companies clearly defined path reducing emissions aligned with the Paris Agreement.

  Covid-19 recovery

  Medtronic is committed to supporting communities through volunteering and also supporting biodiversity projects across the UK. Last year Medtronic delivered 320 hours of Volunteering with 567 members of the UK organisation contributing their time. Each employee on a contract has a matched volunteering day and this can be aligned to support a project of Social Impact. ; ; Our Digital Surgery HQ is based in London and provides employment across R&D, operational support, training and commercial excellence for the UK, totaling 130 employees. ; All supporting procurement opportunities are open to SME's and VCSE's by way of fair procurement as well as inbuilt Sustainability policies that we have developed to identify the right suppliers in our value chain. ; ; Our Medtronic team are dedicated to provide training and education across the stakeholders required to make sure patient safety is upheld, however we also extend skills training across the value chain and communities we work in. Medtronic strives to understands the needs of the population and co-create solutions to share knowledge and skills from Schools to SME's and VCSE's. These opportunities can be defined as we move into the contract if successful.

  Tackling economic inequality

  By improving resiliency of our supply and increasing innovation, Medtronic continues to create high-quality, life improving products and services whilst minimising disruption and quality issues. Only possible through collaboration with our trusted suppliers. We procure materials and services from 65,000+ partners across 134 countries, spending more than $14.4Bn with suppliers globally in FY23. ; ; Medtronic is committed to creating positive Social Responsibility, some examples below:; Investing in communities where they operate, supporting health, education, and environmental initiatives.; Maximizing our commitment to health equity. Medtronic is joining the Global Health Equity Network (GHEN). As part of the GHEN agenda, Medtronic has signed the Zero Health Gaps Pledge, which provides 10 areas where committed organizations agree to help drive progress within health equity across their workforce, companies, and communities by 2050.; Diversity and inclusion: Our Global Inclusion, Diversity & Equity Annual Report highlights our commitment and progress.; Patient access: Medtronic strive to improve medical technology access regardless of location or socioeconomic status. FY23 74+Million patients served and $2.7Billion invested in R&D.; Responsible Sourcing: striving to conduct business that demonstrates our respect for internationally recognized human rights and the dignity of all people. Our Global standards and policies outline the foundation for Medtronic’s expectation for ethical and sustainable business conduct.; Medtronic annually provides a public disclosure regarding efforts to eradicate slavery and human trafficking from our supply chain, adhering to United Kingdom Modern Slavery Act of 2015 and Australian Modern Slavery Act of 2018.; Medtronic is committed to ensuring our supply chain reflects our values and beliefs, including adherence to principles of responsible sourcing of materials for our products. Our Global Supplier Standards and Supplier Quality Excellence Manual provides general expectations related to promoting human rights and decent working conditions towards our suppliers. Suppliers are also expected to comply with Medtronic’s Conflict Minerals Policy.

  Equal opportunity

  Inclusion, diversity and equity (ID&E) accelerates our competitiveness, financial strength, talent acquisition, Innovation and Social Impact. Our unwavering commitment to ID&E means we strive towards zero barriers to opportunity within Medtronic. We seek to create a culture where all employees belong, are respected and feel valued for who they are and the life experiences they contribute. ID&E is not a "programme" at Medtronic or the sole responsibility of our HR team. These values are central to our identity and our business strategy for sustainable growth in a global landscape. Our mission statement includes a commitment "to recognise the personal worth of all employees" in ways that support and motivate people to realise their full potential. We amplify employees' diverse perspectives to fuel our healthcare innovation and business growth. Medtronic embraces our responsibility as a global company to help drive solutions to systemic inequalities. ; ; Please see links to the Medtronic Global Sustainability Annual Report 2023 & Global Inclusion, Diversity & Equity 2023 Annual Report ; ; https://www.medtronic.com/content/dam/medtronic-wide/public/brand-corporate-assets/resources/2023-sustainability-report_corpmark_mdt.pdf; https://www.medtronic.com/content/dam/medtronic-wide/public/brand-corporate-assets/resources/2023-inclusion-diversity-equity-report_corpmark_mdt.pdf

  Wellbeing

  Medtronic is adding business value by supporting a global workforce. The skills and dedication to our employees drive our business performance, spur new technology and bring our Mission Statement to life. Our strong culture of safety and wellness fosters a more engaged workforce, higher rates of productivity due to low workforce absences, and decreased healthcare costs. ; ; We invest in our employees' success at all levels, including professional and developmental programs. Medtronic has 21 UK Mental Health First aiders supporting the wider UKI organisation. Our philanthropic activities build trust and social investment with local communities and we leverage the power of our human capital through employee volunteering and giving.

Pricing

• Price: £15,000 to £15,000 a unit a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rs.ukitendermanagement@medtronic.com. Tell them what format you need. It will help if you say what assistive technology you use.