Infosys Limited

Analytics, Data mining and Analysis tools

Infosys has a large pool of data scientists with right mix of domain, technology, and data science skills, coupled with more than 400 software assets, reusable models and solutions
Infosys Analytics Services and Software offerings includes:
1. Advanced Analytics/Data Science Services
2. Platform- Analytics Workbench
3. Industry Solutions – Genome

Features

• Analytics Advisory: Maturity assessment, Strategy and roadmap definition
• Analytics Services: Rapid insights, predictive modelling, Prescriptive and Optimization
• AI Service offerings: Smarter predictions, Cognitive insights, engaging experience
• Infosys Analytics Workbench: Self-service Analytics Platform
• Infosys Genome solution: Prefabricated repository of multi-dimensional behavioral attributes
• Enterprise Analytics/AI @ Scale- AI lab/AI Pods, Insights Marketplace
• Customer & Marketing Analytics
• Risk & Compliance analytics
• IT & Digital Analytics and Operation Analytics
• SAS, SASVA, SAStextminer, SPSS, R, FICO, KXEN, RevR, Python, Rapidminer

Benefits

• Increased sales and customer satisfaction with AI based chatbots
• Optimized spend on IT Operations by automation of Ticket Routing
• Better inventory planning & Increased sales due to advanced forecasting
• Increased sales- better recommendation engine
• Logistics Optimization, Catastrophe Modeling, Asset Analytics and Campaign Analytics
• Media Mix Modeling, Network Analytics, Causality Analytics and Clustering Analytics
• Data Monetization, Marketing Analytics, Operations Analytics
• Process Automation, Propensity Analytics, Sentiment Analytics and Supply Chain Analytics

£158 to £1,100 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

121705955376466

Contact

Peter Gill
+44 7391393866
ukps@infosys.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements:
  • System Requirements varies for each solution and is
  • Dependent on the Data and Analytics product selected.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We do the analysis of the ticket and based on the complexity of the system, we work on the SLAs along with the client
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: L1 L2 and L3 Support ; At high level, L1, L2 & L3 can be mapped to ; L1 Support -> Application operations and monitoring, Categorization and logging of tickets, Fixing known/commonly occurring issues, Escalating issues to next level within SLA timelines in absence of a known resolution. ; L2 Support -> Application production support, Problem Management, configuration Management, Escalated Incident Management for tickets escalated from L1 team; L3 Support - > change and release management, SLA management, Escalated Incident Management for tickets escalated from L2 team, Minor Enhancements < 40 hours (typically), Bug fixes .; ; Pricing is factored considering the volume and complexity size of the tickets
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training and enablement services are provided
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data can be extracted in database, csv files, PDFs , Big Data and cloud environments and Reports and Dashboards as needed . Typically data extraction is not needed as part of offboarding
• End-of-contract process: Data Ownership stays with client and there is no impact of end of contract on data usage

Using the service

• Web browser interface: Yes
• Supported browsers: Internet Explorer 11
• Application to install: Yes
• Compatible operating systems: Linux or Unix
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Differences are as per the standard features provided by Product vendors
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Service Interface is as per the the standard interface provided by Product Vendors
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Not applicable
• API: Yes
• What users can and can't do using the API: API is as per standard API provided by product vendors
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation features as supported by product vendors are available

Scaling

• Independence of resources: Service scaling is dependent on the features provided by product vendors

Analytics

• Service usage metrics: Yes
• Metrics types: Standard service metrics are provided
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Amazon, Google, Hortonworks, Informatica, IBM, Oracle, SAP, Qlikview, Tableau

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
• Other data at rest protection approach: Complies with a recognised standard (for example CSA CCM version 3.0)
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be extracted in databases, file systems, csv files, PDFs , Big Data and cloud environments and Reports and Dashboards as needed . Typically data extraction is not needed as part of offboarding
• Data export formats: CSV
• Data import formats: Other
• Other data import formats:
  • PDF
  • Databases
  • File systems

Data-in-transit protection

• Data protection between buyer and supplier networks: IPsec or TLS VPN gateway
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: NA
• Approach to resilience: NA
• Outage reporting: NA

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: "Local database - Username, password in their user record in the instance database.; Multifactor - Username, password in the database and a passcode sent to the user's mobile device that has Google Authenticator installed. ; LDAP - Username, password in their LDAP account, which has matching user account in the database. ; SAML - Username, password configured in SAML identity provider account, which has a matching user account in the database.; OAuth 2.0 - Username, password of OAuth identity provider, which has matching user account in the database. ; Digest Token - An encrypted digest of the username, password in the user record."
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS-UK
• ISO/IEC 27001 accreditation date: 18/03/2024
• What the ISO/IEC 27001 doesn’t cover: NA
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO27001:2022, ISO 27701:ISO 9001:2015, ISO 20000:2018, ISO 14001:2015
  • ISO 45001:2018, ISO 13485:2016, CMMI 2.0
  • SSAE 18/ISAE 3402 SOC 1 Type II,ISO 22301:2019
  • ISO 42001:2023, ISO 27701:2019

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: NA

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: " Provides systematic approach to control life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to services. Change Management offers ITIL-aligned processes for normal, standard, and emergency change types.; Normal change: Follows complete change lifecycle including peer or technical approval, management, Change Advisory Board (CAB) authorization before being implemented, reviewed, closed.; Standard change: Frequently implemented, repeatable implementation steps, low risk, proven history of success.; Emergency change: Covers fix on fail or retroactive situations where impact to service has been experienced or fail situations where the impact to service is imminent if action is not taken."
• Vulnerability management type: Undisclosed
• Vulnerability management approach: "ServiceNow uses the Vulnerability Response module to compare security data pulled from internal and external sources, such as National Vulnerability Database, to vulnerable CIs ,software identified in the Asset Management module. If CIs or software are found to be affected by a vulnerability, Client can create changes, problems, and security incidents from those vulnerable items.; ; It also views common weakness enumeration (CWE) records from the NVD to understand how they relate to the vulnerabilities (CVEs) identified in Vulnerability Response. As needed, Client can update your system from the vulnerability databases on an on-demand basis or by running user-configured scheduled jobs."
• Protective monitoring type: Undisclosed
• Protective monitoring approach: NA
• Incident management type: Undisclosed
• Incident management approach: NA

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Infosys’ balanced approach to environmental, social, and governance (ESG) enabled the company to become carbon neutral as of 2023. The same approach will be taken with GCloud14, with a strong emphasis on governance and transparency. ; Coupled with our strong governance approach and the environmentally sympathetic design of our delivery model, we can: ; • Achieve Net Zero by 2028, ; • Adopt UN Climate Neutral Now definition of Net Zero: “where a balance between anthropogenic greenhouse gas (GHG) emissions and removals is achieved” ; • Identify 100% of emissions, from design to implementation, prioritising the elimination of emissions ; • Offset emissions that cannot be eliminated ; • Offsets assured by an external environmental consultancy ; • Have our suppliers present an action plan to move from offset to elimination by 2029, setting course for a carbon negative future ; In compliance with PPN 06/21, Infosys publishes its Carbon Reduction Plan which is available at Crown Commercial Website as well as Infosys’ own website: https://www.infosys.com/about/corporate-responsibility/documents/carbon-reduction-plan.pdf ; For Call-Off Contracts, a baseline emissions level set prior to contract commencement will be created using data supplied by the incumbent supplier, Contracting Authority, and Environmental Contractor. This allows environmental performance to be measured against the previous approach. While the commitment to establishing carbon neutrality is set at 2028, granular targets depend upon consultation with the Contracting Authority, as reflected in the timeline. ; Supply chain emissions management will be in place prior to contract commencement through the Contracting Partners’ procurement methodology. The reporting design on emissions will be supplied to the Contracting Authority, with aggregated subcontractor emission provided within an integrated biannual report. A sustainability manager will be aligned to the initiative, who will, working with the client, develop a project plan during the first month identifying, each obligation, associated event/activity and required resources (people, venue, collateral, rollout).

  Covid-19 recovery

  Infosys will invest in the local communities and in partnership through this contract will help create opportunities to tackle economic inequality, increase supply chain resilience and capacity thereby helping support COVID-19 recovery. Infosys has announced it will create 1,000 new Digital Jobs in the UK to support post -Pandemic Growth (Infosys to Create 1,000 Digital Jobs in the UK to Fuel Post-Pandemic Growth): https://www.infosys.com/newsroom/press-releases/2021/create-digital-jobs-uk.html

  Tackling economic inequality

  Infosys’ plan for GCloud14 contracts include addressing economic and aspirational inequality, ensuring end-users can forge a meaningful career and follow curated, individualised development paths toward success.; Infosys creates opportunities for personal growth through training and career development. Increased online training opens a wide range of options to those looking to enhance their skills or grow into a new field, particularly among under-represented demographics where classroom learning is unsuitable. This democratisation of knowledge will revolutionise how people of all backgrounds develop their career. The data on uptake of such training can ensure all demographics are reached and, where proven to be less effective, steps can be taken to identify why.; Infosys has long recognised the importance of tackling inequality; it is essential to creating a workplace where professional growth faces as few barriers as possible. We are adamant that what barriers remain are determined only by aptitude and hard work – never by background or physical characteristics. ; This is evidenced by Infosys’ approach to Corporate Social Responsibility (CSR), with its global foundation investing £30 million last year on education in deprived communities, alongside its community-focussed Springboard learning platform and other philanthropic efforts. We have the commitment and expertise to deliver a transformation that has a meaningful impact on economic inequality. ; Working with Local Authorities, including Brent and Sandwell Borough Councils, Infosys has made over 220 vocational courses available to the public free of charge. Local Authorities have adopted the technology as their skills platform of choice and are driving citizens towards the tool.; This will result in high-quality training reaching those in need, doubling the reach of the Infosys Springboard deployment in the UK. Furthermore, it will ensure that the co-morbidities of poor educational and health outcomes linked to economic inequality are addressed through a single tool.

  Equal opportunity

  Infosys supports businesses to create their modern slavery policy, helping them to map their supply chain and create robust procedures. This methodology ensures a proactive, compliant approach to modern slavery whereby action planning is reviewed and renewed to adapt to the changing practices.; The UK proudly boasts the highest ranking on Global Slavery Index as the most active country in the world fighting the practice. This achievement is the perfect expression of the values at the core of Britain’s democratic traditions; its global leadership in this area is a source of pride for colleagues working on this engagement. ; ; We will contribute to this under-celebrated achievement by ensuring the Gcloud14 contracts result in net reduction of Modern Slavery. We will achieve this by keeping the practice out of our supply chain while taking targeted action to improve the lives of people most at risk of exploitation. We will build our approach with close reference to the UK Government guidance on modern slavery. ; ; To ensure a clear understanding of the risks of modern slavery and human trafficking across our organisations, we conduct training with relevant members of the supply chain on staffing benefits and appropriate anti-sexual harassment policies. In line with the policies that apply to our own staff, we require our human resource suppliers to provide training to their employees on their rights, wages policy, benefits, and grievance redressal forums; this is periodically and randomly audited. We have also circulated to our supply chain management employees a training module to improve awareness on modern slavery and human trafficking –a core responsibility of their role. ; The programme will be governed by the overall social value governance model under the Social Value Manager’s accountability, who will share a narrative report every six months with the contracting authority on supplier performance.

  Wellbeing

  At Infosys, employee’s health and wellbeing drives a culture of wellness. ; Through our efforts, our employee well-being rates reached an all-time high of 91% among employees across locations, even with the virtual setup. The sense of connectedness stands at 88% because of the ability of different teams to come together and collaborate with each other emotionally. We successfully touched the lives of 150,000+ employees through 431+ initiatives, witnessing a three-fold increase in employee participation virtually. ; ; We created three aspects essential to shaping employee experience: ; 1. Self-Help: Emphasises providing our employees the right tools and resources for them to take charge of their wellbeing. ; 2. Micro-Environment: Our objective is to create an environment that is conducive for individuals to work together, seamlessly. ; 3. Macro Environment: The focus here is on driving the programs centrally, conceptualising policies keeping the user at the centre.; ; Great Place to Work® and Fortune have recognised Infosys as one of the Best Big Companies to Work For™. In alignment with the organisations’ social value themes to ensure Employee wellbeing and health improvement, Infosys invests in following engagements: ; • New approaches to focus on prevention, resilience supported by internal policies. For instance, digital platforms for scientifically validated therapies such as cognitive behavioural therapy (CBT) to improve access to care options.; • Infosys Employee Assistance Programme, powered by LifeWorks via Generali, a 24/7 service for our employees or eligible dependents. ; • Infosys, in collaboration with Virgin Pulse are committed to augment health and wellness agenda of UK by providing free/subsidised memberships.; To monitor the effectiveness of these programmes our HR team conduct regular surveys, and as part of town halls take direct feedback. Data collected is used to ensure that the programmes are reaching the right people and are adjusted to meet the changing needs of our employees.

Pricing

• Price: £158 to £1,100 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.