Invenio Business Solutions Ltd.

SAP Tax and Revenue Management Services

invenioLSI is a global solution provider of Taxation and Revenue Management (TRM) systems for revenue agencies. We have won many industry and SAP awards. We achieved SAP’s Recognised Expertise for Public Sector. invenioLSI has been involved in implementations, upgrades and support of SAP TRM based on SAP S/4HANA.

Features

• Taxpayer Identification & Registration
• Tax Returns Filing, Assessments, Refunds
• Online Payments & Debt Collection Management
• Citizen Portal for enabling Online Services
• Case Management - Audit, Objection, Dispute & Appeals
• Taxpayer Accounting
• Risk Management (Taxpayer profiling & Data Analysis), Fraud Detection
• Integrated Correspondence Management with linkage to Document Management System
• Tax Analytics
• Financial Customer Care through inbuilt CRM

Benefits

• Improved Revenue collection for Tax Agencies
• Access to Taxpayer services across different channels
• Integration with Govt departments and Bodies
• Increased Taxpayer Compliance
• Automation of Business Processes with Integrated Rules Engine
• 360° view of taxpayers across different revenue streams
• Automated Decision Management
• Automatic Account Maintenance based on posting rules

£375 to £1,510 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenders.uk@inveniolsi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

122037504700135

Contact

Chandan Vashista
+44 3304401800
pstenders.uk@inveniolsi.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: We propose a blended approach of self-guided learning; computer-based training, including simulations and instructor-led training that incorporates leading practices. Training roadmap is tightly coupled with the business change management.; We propose organising end user training in three phases:; 1. Process overview training — Process overview training aligns with our business engagement strategy, connecting the end user to the process changes introduced. The training will focus on changes to business process, business rules and other high-level information pertinent to the end user.; 2. Hands-on transactional training —The transactional training leverages the process overview training as a starting point and goes into the execution of the process within the system. This allows users to practice the transactions (tasks) that they would be responsible for in the new business process.; 3. Leadership alignment training — Deliver early in the program. This training introduces the process changes to leadership and outlines key areas of support required throughout the journey.; ; To support these training phases, we propose an approach that balances cost and innovation with traditional training methods familiar to the customer organisation. We will use business scenarios relevant to your operations to drive application, so learners understand not only the steps, but the context.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: • By understanding the Migration Drivers ; • Knowing the Business goals and purpose of moving to cloud ; • Cloud migration readiness check ; • Identify the applications to be moved; • Know the RPO/RTOs of each application; • Know the Owners of infrastructure component and each application; • Where do the applications and data reside and their capacity utilization?; • Compliance and security requirements of each application; • Technical and operational dependencies and relationships between each application and infrastructure component, workload priorities ; • Define Migration Strategies for each application
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS
  • AZURE
  • GCP

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Based on initial discussions with the customer (buyers) in the planning phase, we create a Test Strategy containing objectives, methodology, tools, roles and responsibilities, and success criteria.; For better results with less delays and rework, we work alongside an identified set of stakeholders during various testing phases (such as system integration testing and UAT).; A formal set of test scripts, test data and required outcomes will be defined for each testing phase. Testing will be performed in non-production landscapes.; We support the customer in defining the test scripts and setting up the test data. Testing phases will have defined scenarios for carrying out positive/negative testing. Prior to the decision to go live, the testing activities will have been completed to the agreed acceptance criteria.; This strategy would help us come up with fit-for-purpose solution after go-live and would meet most of the customer’s expectations.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We use application support and maintenance procedures using recommended best practices like ITSM. Leveraging various functionalities of:; • Service request management; • Incident and problem management, outage communication, RCA (Root Cause Analysis) closures review and tracking; • Change management; • Set up, review and monitoring of different monitoring tools; • Change and Release Management (CHARM); • Process improvement initiatives; • Implementation of major and minor change requests; • Various support metrics dashboards like SLA tracking, operational efficiency, monitoring dashboards

Service scope

• Service constraints: The only constraint is we offer services to SAP Supported Product versions

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: InvenioLSI has pre-defined Service Level Agreements. Below is a sample set of SLAs. These can be discussed and agreed to suit customer needs. Our standard support window is during business hours (9am to 5pm) on weekdays; however we can provide extended support for critical production (Severity 1 issues) beyond business hours and at weekends, at an additional cost. ; ; Priority Level Response Time Resolution ; ; • Time Severity 1: P1 15 minutes 4 Hours ; ; • Severity 2: P2 30 minutes 8 Hours ; ; • Severity 3: P3 2 business hours 3 Business days ; ; • Severity 4: P4 4 business hours 5 Business days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: No
• Web chat support: No
• Support levels: InvenioLSI uses ITIL support methodology, a systematic, professional approach to the management of IT services. ITIL defines 4 categories of processes that form the basis of service management: incident management, problem management, change management and release management. Support levels can be categorised as L1, L2 and L3 Support. At a high level, L1, L2 and L3 can be mapped as: ; ; L1: Application operations and monitoring, categorisation and logging of tickets, fixing known/commonly occurring issues, escalating issues to next level within SLA timelines in absence of a known resolution. ; ; L2: Application production support, problem management, configuration management, escalated incident management for tickets escalated from L1 team. ; ; L3: change and release management, SLA management, escalated incident management for tickets escalated from L2 team, minor enhancements, bug fixes. ; ; There could also be a L4 support required which is related to the product/license providers. This is covered in the support costs with the licenses. ; ; The costs for services depend upon the chosen support model. The typical support models could be ticket-based support, or capacity-based support model and/or any alternate model based on customer requirements. Yes, a technical account manager will be assigned to each of the customer organisations.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: SAP

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: International Accreditation Forum and National Accreditation Board for Certification Bodies
• ISO/IEC 27001 accreditation date: 27/03/2023
• What the ISO/IEC 27001 doesn’t cover: Only the clause A.14.2.7 (Outsourced software development) has been excluded since invenioLSI does not outsource software development.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 20000-1:2018
  • ISO 9001:2015
  • ISO 27701:2019
  • ISO 22301:2019

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  invenioLSI does follow various environmentally sustainable policies. To implement and track the same, we have an initiative called Environmental Management System (EMS), which is to provide invenioLSI with a framework to continue to maintain and operate in compliance with applicable federal, state, and local environmental laws, regulations, and permits as well as corporate policies. ; ; invenioLSI aims to achieve net zero carbon emissions by 2030, working collaboratively to promote a responsible attitude to green IT throughout the life of this framework, ensuring waste, energy consumption and carbon emissions are minimized/reduced. ; ; Reducing the negative environmental impact of potential services: ; ; Many of our local operations support initiatives for reducing power and water usage and monitoring waste reduction in our offices, these range from paper and plastic recycling to water filtration and office lighting efficiency systems. ; ; Promoting the implementation of cloud-based products and solutions to reduce the BBC’s environmental impact and make them more sustainable, e.g., eliminating hardware, paper, and associated materials. ; ; Actively promoting the use of cloud-based collaborative tooling and technologies, such as video conferencing software, to save time, reduce travel needs and minimise carbon emissions, and also facilitate quicker, more productive, and collaborative meetings with key stakeholders. ; ; Through our strategic alignment and partnership with SAP, we support their own FY2025 environmental and energy objectives to reduce carbon emissions and energy consumption and phase out single-use plastics. ; ; Carbon footprint consumption reports: ; ; Scope 1 (fuel and processes) and Scope 2 (purchase electricity) emissions for the assets we operate ; ; Monthly and cumulative total for each fuel or energy type ; ; A converted cumulative carbon equivalence (CO2e Kg) and cumulative energy use (kWh) total for each fuel or energy type ; ; A total company carbon equivalence and energy use for the year to date

  Covid-19 recovery

  Some of our employees were infected, hospitalised and even succumbed to COVID-19. Examples of measures taken by the company are shown below: ; ; We have a COVID-19 Action Committee formed to be in touch with employees and their families ; ; We protected the physical and mental well-being of people by engaging with local community support ; ; We donated funds to local UK NHS charities and governments to support the COVID-19 recovery efforts ; ; We arranged vaccine campaigns for employees ; ; We announced paid holidays for employees attending vaccination appointments ; ; We offered special additional leave for employees going through COVID-19 related challenges ; ; We provided hospitalisation assistance and medical care required for invenioLSI employees which fell beyond insurance coverage ; ; And, in our opinion, most importantly we provided employment to spouses in the event of the unfortunate demise of our employees, of which there have been 3 cases.

  Tackling economic inequality

  As part of tackling economic inequalities, Invenio is involving SMEs organisations as subcontractors to deliver part of the business outcomes. This will enable economic opportunity for SMBs. ; ; Apprenticeship and trainee programmes. We are working with UK universities to increase placements and career opportunities. We are involved in research programs through programs such as KTP, Smart Grants. ; ; Sourcing locally – invenioLSI is helping local employment generation by hiring staff and suppliers who are locally based to our customers. This promotes revenue generation to local community, but in support carbon reduction and sustainability.

  Equal opportunity

  invenioLSI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, colour, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by federal, state, or local laws and ordinances. ; ; invenioLSI’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.

  Wellbeing

  invenioLSI practice and ensure wellbeing at 2 different levels: ; ; 1. Employee Wellbeing – We have inculcated flexibility in our HR practices and employee welfare initiatives, which allows them to take time off and balance their personal and professional growth. An example could be flexible work hours, location and even job description, if the skill set of an employee justifies. ; ; There are special initiatives such as consultations, physical health check-ups for staff, and health insurance coverage for employee well-being. We also understand the pitfalls of “All work; No play” can bring the morale and motivation down. Hence, we ensure to reward employees to engagement activities such as, yoga sessions on every Friday afternoon, offsite retreats, fun activities and so on. ; ; 2. Societal well-being – InvenioLSI is involved in implementing technical solutions which promotes social well-being, such as working with governments (both state and local) universities and NHS trusts. We have solutions which can help collect and distribute tax revenues for promoting social good. ; ; Similarly, we have solutions for identifying and addressing socially vulnerable group of people, such as child abuse, troubled families and so on. Our offerings are directly promoting social wellbeing for the citizens.

Pricing

• Price: £375 to £1,510 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at pstenders.uk@inveniolsi.com. Tell them what format you need. It will help if you say what assistive technology you use.