Social Rx Connect
Social Rx is an end-to-end digital social prescribing solution for social prescribing teams to manage cases and get population-level insights with a range of dashboard and reports. The product is interoperable with the main GP IT systems.
Features
- Browser based for ease of access
- Case management
- Real-time reporting
- Interoperability with EMIS Web and SystmOne for easy referrals
- Internal Directory of Services
- Highly flexible tagging functionality
Benefits
- Improving information exchange
- Real-time access to workflow
- Analytics dashboards for data and trend interpretation
- Streamlines social prescribing journey to create end-to-end patient service
- Reduces admin for link workers
- Intuitive interface with a pathway to guide users
- Highly configurable to tailor to multiple programme models
Pricing
£2,995 to £50,000 a licence a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
1 2 2 0 5 3 4 7 3 6 7 8 0 5 6
Contact
promatica digital
Mo Rahman
Telephone: 0796 775 6921
Email: mo.rahman@promaticadigital.co.uk
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Hybrid cloud
- Service constraints
- No
- System requirements
- Software licensing
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- This will depend upon the SLA. Typically 24 hours excluding weekends.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
First line basic support and filtering.
Second line technical support as required. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide a range of training options including face-to-face, online, super-user, training videos, etc. User guides and additional materials for super-users with technical help support as required and accessible through knowledge base.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- A copy of the database will be provided but customers may extract data directly from the database or via a cvs file.
- End-of-contract process
- We provide customers with all of their data in a requested format.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Mobile restricted to essential features.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- Access via browser login
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- None to date
- API
- Yes
- What users can and can't do using the API
- Partial API, including but limited to ADFS
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Social Rx is highly customisable to suit a range a different social prescribing models. Some elements that can be configured include action plans, most drop-down lists, assessment types, information that can be sent to EMIS Web/SystmOne and user access permissions.
Elements can be customised at any stage by admin users, but we help to customise the system during implementation to suit customer preferences.
Scaling
- Independence of resources
- All data is on a multitenant platform but its separated from everyone else so there would be no way of users of Social Rx impacting the service for other organisations.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Our Dashboards include; overview, demographics (which is filterable also by reason for referral and created tags), reason for referral, pathway progress (giving an overview of patient flow through the service and bottlenecks), referrals by GP practice (which tracks the social prescribing DES targets), service booking activity, assessment outcomes, patient experience (based on outcome reviews), key performance indicators and tags. The key performance indicators dashboard shows the pre-determined KPIs as set by the organisation - such as days to discharge a case or days to discharge a referral – compared with the actual, average days for those tasks to be completed.
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Other
- Other data at rest protection approach
-
The Harrogate data centre has ISO27001 and ISO9001 certifications.
It also has multiple layers of physical security. The servers we use to host our application are delivered through server virtualisation at Redcentric.
The virtual server is partitioned so that it can only see its own virtual hardware – it has no access to the processor, memory or disk storage of the other virtual servers - Data sanitisation process
- No
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- This is not required as all reports are provided online through the platform. Bespoke arrangements can also be made if required.
- Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
-
- Image
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- Private network or public sector network
- Data protection within supplier network
- Other
- Other protection within supplier network
- Data is stored by the third party organisation, Redcentric, which is approved and used by NHS Digital.
Availability and resilience
- Guaranteed availability
- Social Rx is available for 99.5% of the year and is only unavailable for planned releases, for which the system is down between the hours of 7pm and 2am only.
- Approach to resilience
-
Using Redcentric’s IAAS cloud service we provide high availability and failover. Redcentric data centres provide the following safeguards: Heating, Ventilation & Air Conditioning (HVAC) - Installed to N+1 standard, providing a monitored consistent temperature and humidity environment.
• Diverse Fibre Entry - Diverse fibre entry into the data centres and multiple common raisers to diversely located telecommunication "meet me rooms" from multiple carriers.
In addition, we can failover onto a new data centre in a different physical location if required. - Outage reporting
- Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- It is standard practice to allow support staff to view live systems, so two members of staff at Promatica Digital have access to data but only for legitimate reasons relating to troubleshooting or support. We are DSP Toolkit compliant which is the national data security standard and is required by NHS.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- NHS Data Security & Protection Toolkit
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
-
Assurances/Certifications:
- Cyber Essentials
- DCB0129 (Clinical Risk Management standard)
- DSPT (data security and protection toolkit) accreditation
- Our information security processes are aligned with ISO 270001
- Assured for interoperability with GP clinical systems through the GPSoC IM’s.
Promatica Digital is certified as compliant with the DSP Toolkit as can be seen on the NHS DSP online portal – ODS code 8KG45.
We fulfil the system security requirements outlined in the HSSF framework for social prescribing, which are shown here:
• Cyber-Essentials 2 requirements
• Data and Cyber Security (incl. National Data Guardian)
• Data Security and Protection Toolkit (DSPT)
• Clinical safety standards (DCB0129 & DCB0160) ensuring no adverse impact regarding any integration issues with clinical systems
• GDPR and DPA (2018) requirements when capturing/recording consent
All matters of information governance, including GDPR, DPA, regulatory and/or NHS standards compliance is managed internally and reported on and monitored by our Regulatory Compliance Board.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- The service is tested throughout holy before deployment. Pen testing will be undertaken annually. Service changes will be thoroughly tested before deployment.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Threats and issues are identified by the supplier or by customers. If any ‘gap’ is highlighted we will respond to high risk issues within 24 hours.
In the event of any serious disruption to our service, we aim to resolve the issue within 4 hours. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Issues are identified by the supplier or our customers and we will respond to high risk issues within 24 hours. If the event of a major disruption, we aim to resolve the issue within 4 hours.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- We have adopted the NHS incident management processes and incidents would be reported via the reporting tool associated with the DSP Toolkit. Where we are working with local health economies that have their own preferred arrangements we will adopt those too.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
WellbeingWellbeing
Social prescribing is a framework and process for linking patients to non-medical sources of support within the community. This means enabling communities to build the infrastructure and pathways that empower individuals to make new choices.
Social Rx Connect is a social prescribing platform. It has been created to help health and social care professionals, social prescribers and community organisations to refer individuals as well as organise and analyse their social prescribing efforts.
Social prescribing addresses the wider social determinants of health. In practice, this means clinicians, allied healthcare professionals and related agencies, are giving the tools to identify non-medical interventions. These interventions can help individuals to adopt healthier lifestyles, self-manage conditions, and improve the wider social aspects of people’s lives.
Pricing
- Price
- £2,995 to £50,000 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Limited to 4 weeks access on a dummy site. Includes training but no data migration.