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promatica digital

Social Rx Connect

Social Rx is an end-to-end digital social prescribing solution for social prescribing teams to manage cases and get population-level insights with a range of dashboard and reports. The product is interoperable with the main GP IT systems.

Features

  • Browser based for ease of access
  • Case management
  • Real-time reporting
  • Interoperability with EMIS Web and SystmOne for easy referrals
  • Internal Directory of Services
  • Highly flexible tagging functionality

Benefits

  • Improving information exchange
  • Real-time access to workflow
  • Analytics dashboards for data and trend interpretation
  • Streamlines social prescribing journey to create end-to-end patient service
  • Reduces admin for link workers
  • Intuitive interface with a pathway to guide users
  • Highly configurable to tailor to multiple programme models

Pricing

£2,995 to £50,000 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mo.rahman@promaticadigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 2 2 0 5 3 4 7 3 6 7 8 0 5 6

Contact

promatica digital Mo Rahman
Telephone: 0796 775 6921
Email: mo.rahman@promaticadigital.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
No
System requirements
Software licensing

User support

Email or online ticketing support
Email or online ticketing
Support response times
This will depend upon the SLA. Typically 24 hours excluding weekends.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
First line basic support and filtering.
Second line technical support as required.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a range of training options including face-to-face, online, super-user, training videos, etc. User guides and additional materials for super-users with technical help support as required and accessible through knowledge base.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
A copy of the database will be provided but customers may extract data directly from the database or via a cvs file.
End-of-contract process
We provide customers with all of their data in a requested format.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile restricted to essential features.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Access via browser login
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
None to date
API
Yes
What users can and can't do using the API
Partial API, including but limited to ADFS
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Social Rx is highly customisable to suit a range a different social prescribing models. Some elements that can be configured include action plans, most drop-down lists, assessment types, information that can be sent to EMIS Web/SystmOne and user access permissions.

Elements can be customised at any stage by admin users, but we help to customise the system during implementation to suit customer preferences.

Scaling

Independence of resources
All data is on a multitenant platform but its separated from everyone else so there would be no way of users of Social Rx impacting the service for other organisations.

Analytics

Service usage metrics
Yes
Metrics types
Our Dashboards include; overview, demographics (which is filterable also by reason for referral and created tags), reason for referral, pathway progress (giving an overview of patient flow through the service and bottlenecks), referrals by GP practice (which tracks the social prescribing DES targets), service booking activity, assessment outcomes, patient experience (based on outcome reviews), key performance indicators and tags. The key performance indicators dashboard shows the pre-determined KPIs as set by the organisation - such as days to discharge a case or days to discharge a referral – compared with the actual, average days for those tasks to be completed.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
The Harrogate data centre has ISO27001 and ISO9001 certifications.
It also has multiple layers of physical security. The servers we use to host our application are delivered through server virtualisation at Redcentric.
The virtual server is partitioned so that it can only see its own virtual hardware – it has no access to the processor, memory or disk storage of the other virtual servers
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
This is not required as all reports are provided online through the platform. Bespoke arrangements can also be made if required.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • Image
  • PDF
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
Other
Other protection within supplier network
Data is stored by the third party organisation, Redcentric, which is approved and used by NHS Digital.

Availability and resilience

Guaranteed availability
Social Rx is available for 99.5% of the year and is only unavailable for planned releases, for which the system is down between the hours of 7pm and 2am only.
Approach to resilience
Using Redcentric’s IAAS cloud service we provide high availability and failover. Redcentric data centres provide the following safeguards: Heating, Ventilation & Air Conditioning (HVAC) - Installed to N+1 standard, providing a monitored consistent temperature and humidity environment.
• Diverse Fibre Entry - Diverse fibre entry into the data centres and multiple common raisers to diversely located telecommunication "meet me rooms" from multiple carriers.
In addition, we can failover onto a new data centre in a different physical location if required.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
It is standard practice to allow support staff to view live systems, so two members of staff at Promatica Digital have access to data but only for legitimate reasons relating to troubleshooting or support. We are DSP Toolkit compliant which is the national data security standard and is required by NHS.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
NHS Data Security & Protection Toolkit

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Assurances/Certifications:

- Cyber Essentials
- DCB0129 (Clinical Risk Management standard)
- DSPT (data security and protection toolkit) accreditation
- Our information security processes are aligned with ISO 270001
- Assured for interoperability with GP clinical systems through the GPSoC IM’s.

Promatica Digital is certified as compliant with the DSP Toolkit as can be seen on the NHS DSP online portal – ODS code 8KG45.

We fulfil the system security requirements outlined in the HSSF framework for social prescribing, which are shown here:
• Cyber-Essentials 2 requirements
• Data and Cyber Security (incl. National Data Guardian)
• Data Security and Protection Toolkit (DSPT)
• Clinical safety standards (DCB0129 & DCB0160) ensuring no adverse impact regarding any integration issues with clinical systems
• GDPR and DPA (2018) requirements when capturing/recording consent

All matters of information governance, including GDPR, DPA, regulatory and/or NHS standards compliance is managed internally and reported on and monitored by our Regulatory Compliance Board.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The service is tested throughout holy before deployment. Pen testing will be undertaken annually. Service changes will be thoroughly tested before deployment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threats and issues are identified by the supplier or by customers. If any ‘gap’ is highlighted we will respond to high risk issues within 24 hours.

In the event of any serious disruption to our service, we aim to resolve the issue within 4 hours.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Issues are identified by the supplier or our customers and we will respond to high risk issues within 24 hours. If the event of a major disruption, we aim to resolve the issue within 4 hours.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We have adopted the NHS incident management processes and incidents would be reported via the reporting tool associated with the DSP Toolkit. Where we are working with local health economies that have their own preferred arrangements we will adopt those too.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

Social prescribing is a framework and process for linking patients to non-medical sources of support within the community. This means enabling communities to build the infrastructure and pathways that empower individuals to make new choices.
Social Rx Connect is a social prescribing platform. It has been created to help health and social care professionals, social prescribers and community organisations to refer individuals as well as organise and analyse their social prescribing efforts.

Social prescribing addresses the wider social determinants of health. In practice, this means clinicians, allied healthcare professionals and related agencies, are giving the tools to identify non-medical interventions. These interventions can help individuals to adopt healthier lifestyles, self-manage conditions, and improve the wider social aspects of people’s lives.

Pricing

Price
£2,995 to £50,000 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Limited to 4 weeks access on a dummy site. Includes training but no data migration.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mo.rahman@promaticadigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.