DEEPFINITY LTD

Parcel Tracker Internal Logistics

"Parcel Tracker Internal Logistics" is an internal logistics tracking, and "receipts and deliveries" Software. It runs on mobile devices, leveraging their camera to automate manual data entry.

It can work in a multi-site configuration, allowing for internal tracking of items as they are moved between locations, delivered, or dispatched.

Features

Log Inbound: Record incoming packages, items, mail.
Log Hand-offs: Track inter-site/location parcel handoffs
Log Dispatches: Log outbound parcels and items
Dispatch Management: Manage distribution of internal/external parcels/mail
Advanced Shipping Notices: Receive ASNs of all items expected
Reconciling deliveries: Reconcile receipts on ERP/Procurement-system via Parcel Tracker
End-to-End Traceability: Audit log of every items receipt and handling
Parcel Archive: Searchable history of all parcels/mail received and sent
Internal Flows Optimasation; Understand and improve internal package flows
Staff Dispatch Requesting: Generate dispatch labels and request dispatches (internally/externally)

Benefits

Save Time: Reduce parcel Management time by 80%+
Meet Delivery SLAs: Speed-up parcel management and comply with SLAs
Remove Bottlenecks: Identify locations/individuals slowing the parcel flows
Reduce Errors: Reduce the errors in reconciling receipts
Create Accountability: Log each individual's handling of mail
Never Lose Items: create end-to-end audit-log of each item received
Cradle-to-Grave: Log the lifecycle of items throughout your organisation
Go Green: Reduce paper waste and automatically carbon offset deliveries
Become GDPR Compliant: Move away from non-compliant paper ledgers
Standardise Internal Logistics Processes

£8,500 a licence a year

Education pricing available
Free trial available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at arthur@parceltracker.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

Contact

DEEPFINITY LTD Arthur Zargaryan
Telephone: 07480399356
Email: arthur@parceltracker.com

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud
Service constraints: System Available on:
Mobile application: Android devices with Cameras
Admin web platform: Any device with a browser

Uptime:
-99.95%

Support:
-Phone, email and live chat support: Monday-Friday 9am-9pm GMT
-Email and live chat support: 24/7
System requirements: Suggested Android: Android >7.0, >4GB RAM, >2.2GHz processor

PC: With Chrome, Firefox of Edge Browser

Minimum Android: Android 5.0, >2GB of RAM, >1.5GHz processor

User support

Email or online ticketing support: Email or online ticketing
Support response times: Service Hours (4am to 10pm GMT Monday to Friday) response times under 1h.

Out of service hours response times under 4 hours.
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: Web chat
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
Web chat accessibility testing: Parcel Tracker leverages Zendesk ticketing and webchat, which conducts audits for WCAF AA compliance.
Onsite support: Yes, at extra cost
Support levels: Support tiers:
Free: We offer general support to even free clients. This support is limited to email and chat.

Pro: All paying clients receive complimentary phone and remote support.

Enterprise: The Parcel Tracker team will assign you an account manager and create a custom knowledge base on how to use the system, offer onsite visits and support. This is included in Enterprise contracts, however can be added on for £5000 per year.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Kick-off Call: The initial kick-off call allows our onboarding team to understand your specific parcel flows and objectives. During this call, we provide two key documents for you to complete: the Recipient_List and User_List. If custom integration is necessary, we will also gather contact details from your IT representative and confirm that you have the appropriate devices for our service.

System Configuration: Our team will then configure the Parcel Tracker system using the information you provide. For setups requiring custom integrations, we coordinate directly with your IT department to ensure seamless integration.

Training: We offer comprehensive training sessions, available both remotely and onsite, tailored to each stakeholder group. These sessions typically last between 45 to 60 minutes and are designed for groups of up to four participants. By the end of training, the system will be fully operational, and all necessary devices will be in place.

Roll-out and Support: Following training, you will begin using the software. Our team remains actively engaged, regularly checking in to ensure the system functions smoothly and addressing any issues that arise.
This structured approach not only streamlines the initial setup but also supports your team in effectively integrating Parcel Tracker into your operations.
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: All data can be extracted via Excel Exports
End-of-contract process: 1. Contract is terminated either via reaching the end of term or cancellation.
2. The customer can export all their data in Excel format free of charge.
3. Parcel Tracker can also provide other customer files related to the system usage.
4. Data is deleted. The data can be held on the system and archived if the customer requests it.

Using the service

Web browser interface: Yes
Supported browsers: Internet Explorer 11

Microsoft Edge

Firefox

Chrome

Safari

Opera
Application to install: Yes
Compatible operating systems: Android

Linux or Unix

MacOS

Windows
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: The mobile application is used day to day to log in and process the parcels. The web platform is primarily used to administer the system, but can also be used to login parcels.
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: Parcel Tracker was initially built as a self-service platform, with the majority of its features can be accessed through the service interface, including billing.

Certain features need to be however set up by the Parcel Tracker team.
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: Service interfaces are tested using AXE DevTools
API: Yes
What users can and can't do using the API: The Parcel Tracker API allows for the following:
- Synchronization of recipients (add, update, delete)
- Add Parcels/Items to the system (add, update, delete)
- Push Parcel/Item data out of the system (API and Webhooks)
- Integrate with external ERP and Inventory systems
-Integration with Zapier

New API endpoints can be surfaced upon the clients request free of charge.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)

Other
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: Parcel Tracker has 3 levels of customisations/reconfigurability available:

1. Self-Service: Parcel Tracker allows the system user to self-service a range of configuration changes, such as Customising Notifications, toggled features, data entry fields and system workflows.

2. Managed: The Parcel Tracker team can configure a range of integrations such as SSO, AD integration, and some more enterprise features when contacted.

3. Custom: Parcel Tracker is always developing and we're consistently taking feedback from users to further improve and customise the system.

Scaling

Independence of resources: We ensure consistent and reliable performance at Parcel Tracker by hosting on Azure:

Scalable Architecture: Automatically adjusts resources to meet real-time demand.
Load Balancing: Efficiently distributes traffic to prevent bottlenecks.
Resource Isolation: Separates user activities to maintain service quality.
Continuous Monitoring: Proactively manages system health to ensure smooth operations.
Microservice Architecture: Ability to scale specific components of the system depending on the load

These strategies guarantee high service availability and a seamless user experience, regardless of other users' demands.

Analytics

Service usage metrics: Yes
Metrics types: Yes, we provide comprehensive service usage metrics to ensure transparency and facilitate optimal system management. Our offerings include:

Full Usage Audit Log: This log captures detailed records of user interactions with the system, enabling administrators to monitor usage patterns and compliance with operational protocols.

Analytics Dashboard: We offer a robust analytics dashboard that provides in-depth insights into system usage. Key metrics include the total number of parcels processed, as well as the specific dates and times each parcel was logged into the system. This data helps in identifying trends, planning resources, and improving overall efficiency.
Reporting types: Real-time dashboards

Reports on request

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Managed by a third party
Penetration testing frequency: At least once a year
Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with SSAE-16 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: Yes
Data sanitisation type: Explicit overwriting of storage before reallocation

Deleted data can’t be directly accessed
Equipment disposal approach: In-house destruction process

Data importing and exporting

Data export approach: Via Excel export button. All data can be exported in such a manner:
1. Users
2. Recipients
3. Site
4. Parcels
Data export formats: CSV

Other
Other data export formats: .xlsx
Data import formats: CSV

Other
Other data import formats: .xlsx

.xls

API integration

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: -99.95% Uptime guarantee.
-10x Prorata credits for every minute of downtime up to the contract value.
Approach to resilience: Parcel Tracker service leverages Microsoft Azure's robust infrastructure to ensure resilience through several advanced security and reliability measures:

Web Application Firewall (WAF): We utilize Azure's built-in WAF to protect our services from web vulnerabilities and attacks by filtering, monitoring, and blocking malicious traffic before it can affect our system.
Penetration Testing: Regular penetration testing is conducted to identify and address security vulnerabilities. This proactive approach allows us to fortify our defenses against potential security threats.
Data Replication: To prevent data loss, we implement data replication across multiple Azure data centers. This ensures that our data remains intact and readily available even in the event of a system failure.
Best Practices in Development and Operations: We adhere to industry best practices in software development and operational procedures, which include continuous integration and deployment cycles, secure coding standards, and regular security audits.
Monitoring and Disaster Recovery: Continuous monitoring of our systems enables us to quickly detect and mitigate issues. Our comprehensive disaster recovery strategies ensure minimal service disruption and fast recovery times.
These strategies are integral to maintaining the resilience of our service, ensuring it remains secure, reliable, and responsive under all conditions.
Outage reporting: System uptime page: https://www.parceltracker.com/status-page
or email in case of an incident

Identity and authentication

User authentication needed: Yes
User authentication: Identity federation with existing provider (for example Google Apps)

Username or password
Access restrictions in management interfaces and support channels: Support channels are available to all the staff, for management interfaces we adopt different access levels for users that ensure only administrative staff can access certain sections
Access restriction testing frequency: At least every 6 months
Management access authentication: Identity federation with existing provider (for example Google Apps)

Username or password

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: At least 12 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: At least 12 months
How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification: No
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: Yes
Cyber essentials plus: No
Other security certifications: No

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: Other
Other security governance standards: We're currently undergoing ISO27001 (completed by Q3 2024) and SOC2 (Completed by Q4 2024)
Information security policies and processes: -Cyber Essentials
-Currently undergoing certification with ISO27001

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: At Parcel Tracker, we ensure rigorous management of our configuration and change processes:

Lifecycle Tracking: We track all service components from deployment to decommissioning, maintaining decommissioned features for the duration of contract lengths to ensure service continuity.
Security Impact Assessment: Each change is assessed for potential security impacts, identifying risks and planning mitigations to safeguard against vulnerabilities.
Documented Processes: Our procedures are meticulously documented, with each change undergoing a strict approval and review process.
Feature Alternatives: When features are decommissioned, we provide alternative solutions to maintain functionality and support our clients' needs.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Potential threats and vulnerabilities are detected using a 3rd party system that scans cloud, code and dependencies used (package scanning, SAST and dynamic scanning). Fixes for critical issues happen within 14 days, for high 30 days and medium and below 90 days. Information comes from a number of sources (not disclosed by the vendor - aikido.dev)
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Detection is done via cloud logs and alerts. The main protection around the service is the Web Application Firewall that is able to detect several kind of attacks and to trigger an alert in these attacks are above the baseline of false positives. The response depends on the kind of attack and affected component, but in most serious scenarios, disconnecting the system from the public internet could be a way to limit the impact of the compromise. Security incidents are looked at within 1h of the alert triggering
Incident management type: Supplier-defined controls
Incident management approach: We have a common template for incidents with sections that may or not be relevant for each of the incidents. All our customers have a point of contact in the company they can report to, but the support web chat can also be used to report issues. Incident reports are made once the mitigation step is complete, and the system is functional. There reports are shared via email to the users and contain all details including a timeline of the events and affected components + mitigation actions

Secure development

Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks: No

Pricing

Price: £8,500 a licence a year
Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: -Free set up and training
-Free usage of the system
Link to free trial: https://admin.parceltracker.com/auth/signup?referrer=gcloud

Service documents

Request an accessible format

Cookies on Digital Marketplace

Parcel Tracker Internal Logistics

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents