Trimble UK Limited

Viewpoint Field View

Viewpoint Field View is a cloud-based mobile application that allows workers to capture, share and report data in the field. Viewpoint Field View allows users to quickly resolve issues, mitigate risks and deliver higher quality projects.

Features

• Mobile data capture
• Communication management
• Real time reporting
• Snagging
• Health and safety
• Surveys
• Quality management
• Asset management
• Commissioning

Benefits

• Manage and mitigate risk
• Reduce project costs
• Increase visibility and control of projects
• Improve team efficiencies
• Collaborate effectively
• See real data in real time
• Create and capture data whilst on the go
• See and identify bottlenecks in your projects

£30.00 to £50.00 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud-ug@trimble.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

122290590029725

Contact

Chris Newson
+44 7702 030628
gcloud-ug@trimble.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No, the service can be accessed fully through an up to date web browser. The core solution can be accessed and data entered via the website. Users can also download phone/ tablet apps to be able to capture this data whilst in the field. We have planned maintenance every 6-8 weeks (typically on a weekend cadence.)
• System requirements:
  • Modern web browser
  • IOS, Windows, or Android Phone or Tablet (up-to-date)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Trimble will use commercially reasonable efforts to meet the following response goals: critical issues within at least 2 hours; high issues within at least 4 hours; and average issues within at least 1 business day. Response time are based on Trimble’s standard hours of operation.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Trimble offers onsite Professional Services at £1260 and £875 if the work is done remotely. These services include training (general and admin) and also implementation, further configuration, and health checks.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Trimble typically has an implementation package (onsite and offsite) to get the project team up and running, we have a defined delivery of this to get the customer up and running as soon as possible. The solution also has a support/ training area for users to learn how to do the common tasks on our solution. We offer the option to have a protocol document created which Trimble can also help with creating /modifying.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can download files in bulk to get an archive record of the data uploaded to the solution. The system also allows unlimited read-only access to the solution, whilst the customer is in contract with Trimble.
• End-of-contract process: Customers can download all the forms in bulk at the end of the project. Project would remain read-only after the project has finished, whilst the client is in contract with Trimble.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile app only allows for users to capture data out onsite or in the field. Users can fill in any form they want to create, such as, site diary, clean up notice, surveys, permits, asset management, H and S, and commissioning.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: There is a website that allows full reporting of the data captured and reports this back to the user in a number of graphical interfaces. The website allows full functionality of the solution. There is also a mobile app that allows for data capture and some reporting whilst the user is away from the office.
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Users need to document the purpose of their requirement for our API service. Once agreed, Trimble allows customers to test their API's. We then allow a number of tokens so that data can be requested from our servers. (There may be a limitation on the number of tokens allowed). All changes need to be approved through the Trimble Product Development team.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The structure of the solution can be configured to suit the need of our clients using separate functions: (1) Tasks - the ability to create any type of task, that can be tracked through the solution; (2) Forms - the ability to create a digital form within the tool, that can capture fields such as : date, name, drop downs, tick boxes, and digital signatures; (3) Process - the ability to create a list of deliverable, that can be tracked for when they were delivered; and (4) Reporting - the solution captures a lot of data, the reporting allows this data to be seen in multiple visual charts. The power administrators are typically the users with the correct permissions to customise the solution.

Scaling

• Independence of resources: Trimble employs load balancing systems and throttles that aim to limit the impact of "bad actors" on other users. The system is sized and designed to operate at peak load. We review performance and adjust system parameters accordingly.

Analytics

• Service usage metrics: Yes
• Metrics types: Available upon request. The uptime of the solution, number of users on the solution, and activity levels are available on the solution status page.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: (1) Users can manually choose data to download to their desktops from within the website. ; (2) Users can also ask for reports to bring down various data custom reports. ; (3) Data extract can be purchased from Trimble through hard drive or secure download (additional cost). ; (4) Users can use the API to extract the data automatically.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats:
  • XLS
  • Most types of files can be uploaded.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Trimble commits that users will be able to log into the Software 99.5% of the time in a month excluding (i) planned maintenance or upgrades or updates; (ii) any default caused by any act of Buyer or any third party that is not a service provider of Trimble; or (iii) any default caused by any occurrence beyond Trimble's reasonable control, including hostile network attacks, network congestion, denial of service attacks, or failure of the Internet generally. If Trimble does not meet the uptime commitment in a month, Buyer may apply for a service credit proportional to the percentage of time that the Software did not meet the uptime commitment during that month and based on the applicable fees for the Software during that month. Service credit for a month may not exceed the monthly recurring fees for that month. To apply for a service credit, Buyer must email cloud.escalation@Trimble.com within 30 days of the outage. The service credit request must contain the dates and times of the outage. Trimble will have 30 days from receiving a request to respond to Buyer, and if a service credit is due, Trimble will apply that service credit to Buyer's next invoice.
• Approach to resilience: Available upon request.
• Outage reporting: Trimble has a public dashboard that reports any service outages. Users may subscribe to receive email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Trimble uses role-based access control to ensure that our staff only have the privileges necessary to perform their role. We have an on-boarding and exit process that ensures that staff are added with the correct privileges and are removed should they leave our employment. Temporary and emergency changes to access privileges are also managed to ensure that enhanced privileges are only in place for the necessary time period. All staff are required to use multi-factor authentication to perform system administration functions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman Compliance, LLC
• ISO/IEC 27001 accreditation date: 9 December 2022
• What the ISO/IEC 27001 doesn’t cover: Available upon request.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type II

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type II
• Information security policies and processes: Trimble has an extensive set of policies and requirements that are certified under ISO 27001. Additionally we are Cyber Essentials certified and a member of CiSP, and have an extensive secure software development policy requiring penetration testing, static and dynamic code analysis, third party component analysis, intrusion detection, threat modelling, change management, risk analysis, separation of roles and environments (development, test, staging and live) and formal release approvals.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Trimble has a documented change management process. This covers significant changes that may have a user or business impact. We maintain configuration control over components of our product software to ensure we can identify and control what changes are to be made to which components. The change control policy addresses the management of changes and how they are controlled. It identifies clear roles and responsibilities, the different types of changes (including emergency changes), classifications, time scales and defines the process. The process itself requires a formal change request, assignment to a change owner and a request review.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Trimble has a documented secure software development lifecycle process that is supported by a comprehensive suite of tools that we use to detect, prevent and identify threats and vulnerabilities in our services and systems. These include continuous proactive tools that provide alerts such as intrusion detection and anti-virus scanning. We perform regular independent penetration testing to proactively seek security vulnerabilities. We run analysis tools including static and dynamic code scans, third party component analysis and vulnerability scans. We typically deploy patches within a few days if they are classed critical (following testing) and we proactively seek threat information.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Trimble has a comprehensive suite of tools to detect, prevent and identify threats and vulnerabilities in our services. These include continuous proactive tools that provide alerts such as intrusion detection and anti-virus scanning and also monitoring systems that alert our staff to situations which are or might impact our services (such as load, performance, capacities or underlying infrastructure failures). Our staff are available 24/7 to respond to incidents. We normally respond to incidents in less than 1 hour and have SLAs in place with our key hosting providers. In addition, a dedicated Security Incident Response Team that covers security incidents.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Trimble has a documented incident management process and a dedicated Security Incident Response Team. Common events have pre-define response steps identified in order to resolve issues quickly. When an incident does occur and there is customer impact our policies require a root cause analysis to be completed and actions to prevent future incidents are identified and tracked. Users can report incidents at any time by contacting our support team. Issues impacting system outages or degraded services are notified via our status page. We keep users informed via email or the product status web page for more general issues.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Trimble services aim to contribute to the fight against climate change and provide environmental benefits while assisting infrastructure owners in managing their assets. Trimble achieves this by enhancing operational efficiency in both short and long terms, resulting in reduced emissions through more effective repairs and constructions works. Additionally, Trimble services facilitate the digitalisation of work processes, ensuring up-to-date and accurate information that can be easily shared electronically. This promote effective collaboration, reduce paperwork, and minimise the need for re-work.

Pricing

• Price: £30.00 to £50.00 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A free trial is available on Apple and Google Play app stores. The free trial includes a simple project example setup and generic example templates.
• Link to free trial: https://apps.apple.com/gb/app/viewpoint-field-view/id1051411527

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud-ug@trimble.com. Tell them what format you need. It will help if you say what assistive technology you use.