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Syntech Systems Ltd

Indoor LTE, 4G & WiFi RF signal survey for Mobile Communications

Signal Mapper accurately captures and reports user's location together with 4G/LTE, WiFi & BLE coverage data from locations where no GPS exists. Neon reduces the time required to map indoor coverage using a mixture of patented location services, algorithms and trackers together with cloud storage and processing services.

Features

  • near real time reporting of user's location in buildings
  • 3D mapping & visualisation
  • easy to use
  • track's user's location inside buildings or where no GPS exists
  • records 4G/WiFi/BLE coverage data inside buildings
  • create and distribute floor plans via cloud or manually

Benefits

  • doesn't require GPS
  • simple creating of floor plans uploaded via cloud

Pricing

£700 a licence a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@syntechsystems.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 2 2 5 2 5 9 0 3 7 4 4 3 6 2

Contact

Syntech Systems Ltd S.Orbell
Telephone: 01483 443800
Email: info@syntechsystems.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Syntech provides additional analysis and reporting services to complement Signal Mapper as well as UK 1st line support, subscription management and training.
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
Generally there are no constraints but support depends on the type of subscription taken.
System requirements
Windows 10

User support

Email or online ticketing support
Email or online ticketing
Support response times
Normally within 4 hrs Mon-Fri Business Hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support is provided as part of the annual subscription on a best endeavours basis. Support issues will initally be dealt with by Syntech directly including general usage, and software. Where issues cannot be resolved by Syntech we will liase directly on the client's behalf with TRX Systems through to resolution.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
A range of video tutorials and supporting user documentation is provided accessed through standard web browsers.
On-site training is also available.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
Video tutorials
End-of-contract data extraction
Data can be exported to csv file formats.
End-of-contract process
There are no specific services provided at the end of the contract other than support with licences/software/service removal and recovery of data.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Android
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Signal Mapper Android app provides local processing and a UI display to show the calulated location and coverage data parameters being recorded. Data and floorplans can be shared via the associated cloud service or contained locally.
The collected data can be further processed and reported by the GUI using a Windows PC and Signal Mapper Command software.
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
Requests for customisation and development dealt with on a case by case basis. Software sprint releases are on a monthly cycle.

Scaling

Independence of resources
It is not possible to guarantee any SLA however the cloud storage is based on an Azure platform and the processing demands are low.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
TRX Systems

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Users can export their data via the user interface supplied with the Neon Command product.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
No SLA's offered
Approach to resilience
Based on standard Azure data centre architecture and resilience e.g multiple disks, spread across one or more data centres, power resilience etc.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
Users can be granted administrator rights or user only rights via the licencing and Command software dashboard interface.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Security Essentials
Information security policies and processes
In-house developed security policies in place based on ISO 27001 Cyber Essentials compliance.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Each new release is tested by TRX prior to release. Each hardware component is allocated a unique ID code which can be tracked from the Neon Command administrator dashboard. A history of changes is also provided.
Vulnerability management type
Undisclosed
Vulnerability management approach
Users of the system can raise issues about potential threats which will be passed back to TRX Systems who would investigate and if necessary provide a temporary security patch or permanent fix. The turnaround is dependent on the nature and severity of the reported threat but in general severe issues are dealt with within 12 hrs.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Protective monitoring is achieved through incident alerting from users or in house-testing/use.
Incident management type
Supplier-defined controls
Incident management approach
All incidents that cannot be dealt with by Syntech are immediately fed back to TRX Systems for further root cause analysis. Incident reports are also available to users via our in-house Maximizer CRM and incident management system.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

All cloud computing resources are scaled and continuously monitored and optimised to provide the most efficient solution to meet the client's requirement .
Syntech follows a policy to reduce waste and minimise power usage wherever possible e.g use of solar EV at our offices.

Pricing

Price
£700 a licence a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Loan of tracker unit and set-up of temporary access & software licences to view/process collected results.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@syntechsystems.com. Tell them what format you need. It will help if you say what assistive technology you use.