WM Reply

Power Apps in Microsoft Teams

Through rich, responsive custom app development, WM Reply streamline and automate your business processes through Microsoft Teams. From performance management, crisis communications, reporting, PTO Management, New hire onboarding, rewards, inventory management, employee engagement or Return to Workplace, even customising Microsoft Company Communicator to help take our customer's businesses to Teams.

Features

• No-code/Low-code custom development for Microsoft Teams
• Best practice PowerApp development and design
• Current state to future state assessment
• Agile delivery: rapid prototyping/POC, Design and UX, QA, UAT
• User interviews & workshops
• Sponsors and Champions engagement
• Communications and training
• Effective and creative adoption campaign and communications
• Artificial Intelligence AI Builder, Virtual Assistant, Chatbots, No-Code, Tab App
• Offline capability and mobile first applications

Benefits

• Microsoft Solutions Specialist, SC cleared
• Third Party apps integration enable employees to share ideas
• Structured Skills and Knowledge Transfer
• Enterprise grade governance
• Map, automate and control business processes for greater process efficiency
• Relational data storage
• Common Data Service to support Dynamics 365 and PowerApps
• Analytics: Gather powerful insights from your business applications
• Mobile first applications
• Accessibility

£5,000 to £75,000 an instance

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at e.sobanjo@reply.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

122615083931424

Contact

Elijah Sobanjo
07775429639
e.sobanjo@reply.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft SharePoint Online and Office 365
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Requirement for Office 365 licences for all intranet users.
• System requirements:
  • Office 365 licences for all intranet users
  • Browser support for Chrome, Edge, Safari,IE11+

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Priority and SLA dependent, Monday-Friday during office hours. 24 hour support available at additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Four levels of support;; 360 Support- with defined SLA's, priority management, portal access to ticketing system; Aftercare- proactive service to ensure self sufficiency; Support pots- Flexbile access to all WM capabilities; Field engineer- on site support and insight tailored to your oganisation. Provides link between organisation roadmap and Microsoft roadmap.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide content owner training and materials for the end user that are specific to that implementation of the solution.; ; WM Reply are dedicated to and experienced in ensuring our intranets are well adopted. We have a dedicated Change Management and Adoption team, consisting of a number of PROSCI certified members who work with the ADKAR methodology. We provide Onsite and Online training to both end users and content owners via webinars or workshops. User documentation is tailored to the solution delivered, Videos and Cheat Sheets are delivered to enhance adoption and complement the creative campaigns designed to achieve maximum usage of each Cloud Software solution that WM Reply deliver.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Powerpoint
• End-of-contract data extraction: Accelerator is a one-off purchase with no ongoing contract.
• End-of-contract process: There is no end of contract. Once the Accelerator has been bought the user owns it.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive design to prioritise content for mobile users.; Tested with Microsoft Viva Connections.
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: Yes
• Description of customisation: Customers can chose from the product catalogue which relevant components they require. Components can be deployed globally or at tactical locations througout their tenant. Each component has a set of configuration options that can be carried out by content authors as required.

Scaling

• Independence of resources: Accelerator is deployed into users O365 tenant so it not effected by other organisations using the service.

Analytics

• Service usage metrics: Yes
• Metrics types: Google analytics available at additional cost.; We also optionally track telemetry data in Microsoft Azure Application Insights.; ; Service Usage Metrics are also collected by Microsoft for each customer tenant. Administrators can easily see how people in their business are using Office 365 services. For example, they can identify who is using a service extensively and reaching quotas, or who may not need an Office 365 license at all.; ; Reports are available for the last 7 days, 30 days, 90 days, and 180 days. Data won't exist for all reporting periods right away. The reports become available within 48 hours.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Data is held in Microsoft Data Centres and protected by Microsoft.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Content lives within the SharePoint environment. Export is not applicable.
• Data export formats: Other
• Other data export formats: Not applicable
• Data import formats: Other
• Other data import formats: Not applicable. Data is created in the site.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Customers data does not leave thier network
• Data protection within supplier network: Other
• Other protection within supplier network: Customers data does not leave their network. ; ; Buyer data is essentially stored on the Buyer's network, Data can be sent to the Reply network via email but all is dependent on the Buyer's levels of security

Availability and resilience

• Guaranteed availability: The Service Level Agreement for Microsoft Online Services is a part of all customer Microsoft volume licensing agreements .; ; If Microsoft do not achieve and maintain the Service Levels for each Service as described in the customers' SLA , then the customer may be eligible for a credit towards a portion of their monthly service fees based on the below formula.; ; (User Minutes -Downtime )/(User Minutes) x 100; ; where Downtime is measured in user-minutes; that is, for each month, Downtime is the sum of the length (in minutes) of each Incident that occurs during that month multiplied by the number of users impacted by that Incident.; ; for example: if Monthly Uptime Percentage 99.9% - 99% Service Credit will be up to 25%, 99% - 95% will be 50% and any less than 95% will be credited at 100%; ; SLA's are not modified during the initial term of a customers' subscription; however, if they renew their subscription, the version of the SLA that is current at the time of renewal will apply throughout the renewal term. Microsoft will provide at least 90 days’ notice for adverse material changes to the SLA.
• Approach to resilience: Our service is dependent on the availability of Microsofts Office 365 availability.; ; Given the complex nature of cloud computing, Microsoft design cloud services to maximize reliability and minimize the negative effects on customers when things do go wrong. Redundancy has been built directly into cloud services. Using a combination of less complex physical infrastructure and more intelligent software that builds data resiliency into services and delivers high availability to customers.
• Outage reporting: Our Support Team actively monitor the Office 365 Service Status Dashboard; ; In the Service health section, administrators have access to Current Status and Planned Maintenance.; ; Current status: Availability of each service or tool, for today and the preceding six days, Details about a service disruption or outage,; ; Planned maintenance: Periods when a service may be unavailable

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Managed by Microsoft Office 365.; Access is controlled at the Microsoft Office 365 tenant level for Global Administrators at the highest level, Internal security policies within each customer organisation will define which levels of access are granted to users within the organisation and their partners
• Access restrictions in management interfaces and support channels: Only named employees have access to Accelerator management tools.; Access is controlled at the Microsoft Office 365 tenant level for Global Administrators at the highest level, Internal security policies within each customer organisation will define which levels of access are granted to users within the organisation and their partners
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 9000:2015

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: We have a group-wide security policy available on request.
• Information security policies and processes: We have a group-wide security policy available on request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have an internal change management process where changes come via product owner, and assessed by the technical lead. Changes are assessed on a monthly basis and prioritised for general release.; ; Access is controlled based on the Security Policy on a per user basis, A robust change request process is in place and must be strictly adhered to as mandated by the CTO.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We monitor our telemetry data for exceptions. We can deploy patches in an evergreen manner via a CDN update. Microsoft provide us with updates and potential threats.; ; Microsoft deploy patches on a zero downtime basis for all their online services, They have entire departments focusing on 100% availability hence the need for robust threat and vulnerability assessment. Patching is also done continuously and are announced in advance in the Admin centre.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Microsoft are continuously monitoring their own Office 365 service and software that is developed to interact with Office 365 via API's and directly using various methods of connection in order to mitigate against potential compromises. They work on an immediate response basis releasing patches immediately or by taking affected services offline.
• Incident management type: Supplier-defined controls
• Incident management approach: Users can report events via a dedicated support channel. Incident reports are managed individually via email. The ability for hot fixes and patches have been built into the internal release management process.; ; The Support team have a ticketing tool for users to be able to log incidents and raise tickets; ; Incidents are escalated directly to Microsoft for problems affecting multiple customers, once our Development and Support teams have established the root cause of any major incident; ; Proactive code is deployed with written software to monitor the site/solution in real-time and log tickets on the customer's behalf where any issue arises

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  Reply is committed to managing its business activities while paying close attention to environmental issues in order to respect the legacy of future generations. As the world rapidly changes, inequality increases and the planet struggles, the need for pivoting priorities becomes even more evident. It is clear that we are in need of a shift guided by digital transformation and the green revolution. Those two domains are not new, but strong results can flourish by putting them together. Sustainability is a responsibility but also a unique opportunity for all of us. We are playing our part by considering environmental, social and governance concerns of sustainability.; ; ENVIRONMENTAL PROTECTION We implement new ways to reduce the footprint of our operations and generate long-term financial growth, while living up to environmental and social expectations. We seek a positive balance by reducing our energy needs, diminishing waste and also creating sustainable innovation.; ; ENERGY & EMISSIONS Reply is a consultancy firm and most of the services are delivered by employees directly at client premises. Environmental impact is limited to consumption of energy resources (for office heating and lighting) and to business travel activities.; ; 2030 -NET-ZERO REDUCING GREEN HOUSE GAS EMISSION Climate change and environmental sustainability present challenges and opportunities for everyone. At Reply, we believe the business community has a key role to play in driving change. And we’re determined to play our part. That’s why we made a commitment to reach Net-Zero GHG emissions by 2030.; ; ISO 14001 ENVIRONMENTAL MANAGEMENT SYSTEM The ISO 14001 Certification signifies Reply’s environmental efforts including programs to measure and manage aggregate environmental impact, and to engage employees in these efforts through training, local action teams and dedicates events.

  Equal opportunity

  DIVERSITY & INCLUSION; We work towards ensuring a diverse, inclusive and rewarding workplace. Our focus is on the group as well as the individuals and their empowerment with cutting-edge tools and continuous learning. Making everyone feel equally involved and supported results in great everyday experiences and fuels innovation.; ; EMPLOYEES FROM110 DIFFERENT COUNTRIES The management and optimisation of Reply’s human capital is achieved through integration and respect of equal opportunities and diversity. Our people represent essential bastions for idea and process innovation, and for addressing and managing market challenges in the best way.; ; THINKING AND WORKING GLOBALLY Reply unites more than 9,000 employees, all of whom bring various backgrounds, contrasting perspectives, and fresh ideas with them.; ; DIVERSITY IN OUR TEAMS Diversity strengthens our teams. Transparency, honesty, ethics and diversity allow us to discover unique ways of collaborating.; ; FOCUSED ON BUILDING INCLUSIVE WORKPLACES For us, equality is an evolving process, so we work hard to foster it in both the workplace and society at large. We’re taking steps for our people in the communities where we live and work to help create more opportunities and build a more inclusive and diverse future.; ; SOCIAL AND WORK INCLUSION We adopt policies consistent with the regulatory provisions for protected categories in all the countries we operate, promoting their social and work inclusion.; ; OPEN-DOOR MENTALITY Flat hierarchies, open doors, and open communication are important to us. We foster trust and encourage all to contribute ideas and spark discussions.

Pricing

• Price: £5,000 to £75,000 an instance
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: All functionality for duration of pre sales period.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at e.sobanjo@reply.com. Tell them what format you need. It will help if you say what assistive technology you use.