Sopra Steria Ltd

Managed Learning Services

Sopra Steria provides fully managed learning, delivery and support services to customers implementing cloud-based software systems. This includes assessing training needs, creating content, and delivering training through classroom, virtual, elearning, video, reference guides or deskside support methods.
We also specialise in sourcing, managing, implementing, and supporting cloud-based Learning Management Systems.

Features

• Training Management: Managing training Project/Service against plan and budget
• Learning Management Systems (Cloud-Based): Sourcing, implementing, and supporting
• Training Strategy and Planning: Establishing best fit training solutions.
• Training Needs Analysis: Identifying skills gaps and training requirements.
• Content Development: Producing innovative engaging blended learning packages.
• Catalogue Management: Tracking compliance training via a central catalogue.
• Face to Face Delivery: Classroom, Train the Trainer, Deskside.
• Online Delivery: Virtual Classroom, elearning, Video, Online Reference Guides.
• Training Administration and Scheduling: Coordinating, scheduling and booking service.
• LMS User Support Service: Support desk addressing queries promptly.

Benefits

• Holistic Approach: One Stop Shop for all training activity.
• Cost-Efficiency: Savings through access to our network and discounts.
• Leverage Expertise: Access to specialists and AI powered tooling.
• Tailored Training Solution: Value driven solutions aligned with objectives
• Improved Scalability: Resource/delivery methods to meet expanding training demand.
• Risk Sharing: Sharing risks associated with (LMS) implementations.
• Quality Assurance: Rigorous quality control processes including competency assessment.
• Minimise Administrative Overhead: Allowing more focus on strategic objectives.
• Optimised Processes: Time to competency halved through streamlined approach.
• Service First Mission: Putting customers at heart of service.

£455.00 to £955.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at soprasteria-gcloud@soprasteria.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

122729618590988

Contact

Sopra Steria G-Cloud Team
0370 600 4466
soprasteria-gcloud@soprasteria.com

Planning

• Planning service: Yes
• How the planning service works: Planning, design, delivery, and assurance of the training element of the programme will be managed by our Training Project Manager and is underpinned by our Four-Stage Approach:; 1) Analyse – Define Training Requirement ; • Project kick-off/stakeholder roles/responsibilities, and timelines. ; • Conduct training needs analysis / scoping of training requirements.; • Produce a training strategy and plan outlining best fit solution; • Review and approve training strategy and plan ; ; 2) Develop Solution; • Develop blended learning packages, physical, virtual classroom, eLearning, video, and reference guides; • Upload and test all online learning packages on learning platform; • Review and approve training packages, materials, and guides.; ; 3) Training Delivery ; • Deliver blended training solutions, combining multiple styles, physical or virtual classroom, train the trainer, eLearning, video, reference guides and deskside support ; • Provide training administration, coordinating scheduling, and supporting delegate training.; • Approve training delivery completion.; • Handover/upskill training to customer including use of learning authoring tool set. ; ; 4) Assurance and Ongoing Knowledge Management; • Evaluation; measuring effectiveness of training through feedback and evaluations.; • Managing knowledge through management information reporting, identifying trends, where skills and knowledge are lacking. ; • Continuous Improvement: conducting annual training reviews and ongoing software release support.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Any cloud-based Software Systems
  • Any Cloud-based Learning Management Systems

Training

• Training service provided: Yes
• How the training service works: Your organisation will benefit from a simple and clear learning route for your workforce. Our holistic approach to training means customers can select all or part of our Managed Learning Service; choosing individual elements that support a successful learning experience. ; We provide blended training solutions that support both online and face-to-face training listed below:; 1. Face to Face Delivery: Classroom, Train the Trainer and Deskside Support.; 2. Online Delivery: Virtual Classroom, elearning, Video, Online Reference Guides.; ; As part of our cloud based LMS implementations we provide LMS user and administration training to the below: ; • Project Team Stakeholders.; • Testing Team.; • Training Administrators; • Super Users/ System Administrators. ; • Users.; • First Line Support - FAQs; ; Topics covered include how to add courses and events, upload materials, user management, permissions, compliance management, HR uploads and Management Information and Reporting ; ; It is not envisaged that Users will require training due to the navigation and ease of use of the LMS user interface. Instead, quick reference guides will be produced on key processes for further support.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Any cloud-based Software system requiring tailored end user training
  • Any Cloud-based Learning Management System

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Cloud Based LMS implementations Only; ; As a cloud hosted solution, the LMS is independent of your environment. We support customers in migrating across to cloud based LMS software solutions through: ; ; • User Data Migration: User data can be created manually, or automated data imports set up from Customer HR platforms. The import for data files can be .csv or processed daily via secure channels. ; ; • Training Data Migration: Similarly, we support the import of training history data and external training results via the same process and frequency. All data (user, catalogue, bookings, orders, development plans, compliance) can be exported for upload into HR systems in the form of SQL files containing all data within the platform. Automated nightly export to a SFTP site can also be set up. ; ; • User Migration: The platform interface is hosted online and accessed via modern native internet browser. It is fully responsive and supports a smarter working approach. We provide end user quick reference material that guides staff through access and navigation with helpful tips and screenshots to provide a seamless transition. ; ; LMS uses Progressive Web Application technology to offer a greater user experience, supporting mobile learning through mobile devices and tablets.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Any Cloud Based Learning Management System

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: 1. Cloud-Based Software System Training Programmes:; We will collaborate with customer training stakeholders and subject matter experts throughout the programme for the following: ; • Training Needs Analysis, Strategy and Plan review and approval. ; • Training packages review and approval. ; • Pilot training delivery course attendance and approval.; • Assess user competence through training knowledge checks.; • Measure training effectiveness through feedback and evaluations.; • Manage knowledge using MI reporting to identify trends and address skill gaps.; • Continuously improve through annual training reviews and ongoing software release support.; ; 2. LMS Cloud-Based Systems Implementations:; ; Quality and Performance Tasks Include:; • User Acceptance Configuration Workshops: To demonstrate and ensure the LMS platform has been configured correctly and is aligned to agreed requirements. ; • User Acceptance Testing: Providing customer assurance, that the software performs as it should, and meets expectations. ; • Test / Pre-Production Environments: Maintain realistic test environments for investigation of different scenarios/outcomes. ; Our Implementation team ensure rigorous testing, conducting daily checkpoints, promptly addressing any fixes to ensure a smooth customer launch.; ; Ongoing Quality Assurance Support ; Our continuous quality assurance support undertakes regular reviews, updates, compliance checks for the solution. Valuable user feedback helps us align short-term goals with long-term strategies.

Security testing

• Security services: Yes
• Security services type: Other
• Other security services: Dependant on which Cloud based LMS system selected

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: Sopra Steria provide a dedicated Training Management and User Support Service following the successful implementation of a cloud based LMS. This includes:; LMS Management: Managing the LMS support service, maintaining efficient operations, ensuring smooth functioning, monitoring performance metrics to enhance customer service and ensuring a positive user experience. ; ; Supporting Knowledge Management: through regular management information and reporting, managing service level agreements sharing performance results through monthly service review meetings.; ; Training Administration: Providing back end LMS training administration including catalogue upload, course reviews, training completion and compliance reports and skills and competency management.; ; LMS User Help and Support: Supporting users, at the first point of contact, via email or telephone, providing real time responses, resolving level 1-3 issues such as password resets, access or content running issues etc. Knowledge articles and frequently asked questions will also be utilised through this service. ; ; Queries from LMS users receive initial acknowledgment and a response within 24-48 hours. The speed and type of responses depend on agreements with Customers and severity of incidents.; ; In addition, Level 4 issues will be resolved through the LMS Software providers Help and Support desk on behalf of customers.

Service scope

• Service constraints: There are no service constraints to detail here. Any constraints would be discussed once requirements were fully understood.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We provide a dedicated LMS e-mail and telephone support service to resolve, where possible, at the first point of contact to support a real-time response. ; In line with our Key Performance Indicators, user queries are promptly acknowledged and receive responses within 24-48 hours. The speed and nature of these responses vary based on our agreement with each customer, adherence to requirements, and severity of the incident. Responses are available Monday to Friday from 9 am to 5 pm, excluding weekends and public holidays.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: N/A

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Training delivery, LMS management, administration and user support service

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: Date of last re-certification: 01 December 2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sopra Steria has committed to becoming Net Zero by 2028 and has been ranked in the top 1% of companies globally by CDP placing us on the A-list for our work tackling climate change over the past 5 years. ; ; Our work has a direct positive impact on our client’s services, for example through lower emissions, reduced waste, and more sustainable supply chains. ; ; Additional environmental benefits: We also provide contract-specific sustainability programmes for clients, which are designed & deployed by our team of Sustainability Consultants. During procurement, these experts will develop a sustainability programme based on a client’s objectives, the material impacts, and opportunities within the service. ; ; We have experience in… ; • Undertaking service environmental impact assessments ; • Measuring energy consumption, and emissions generated, required to deliver a particular service (e.g., office use, business travel, use of technology and supply chain); • Evaluating the sustainability of technology products (e.g., GGICT, Energy Star, as well as product and service foot printing) ; • Making business case-backed recommendations, implementation roadmaps for improvements ; • Delivering improvement programmes ; • Reporting performance, using recognised reporting standards, accounting methods ; ; Influencing staff, suppliers, customers, and communities: regarding our staff, we feature sustainability in our employee communications, and offer all employees paid volunteering time which can be used to support sustainability activities, such as beach cleans and climate hackathons.

  Covid-19 recovery

  Employment, re-training and other opportunities: In the high-growth Digital sector, Sopra Steria is continually developing the skills of our workforce, including via upskilling and reskilling initiatives, e.g. via a new Career Coach, or by extending our apprenticeship programme.Through our ‘Tech for Good’ Programme, and the various Social Value programmes we design and deliver for our customers, we focus on jobs and skills for disadvantaged and under-represented groups, including those disproportionately affected by Covid. ; ; People and communities: Our ‘Tech for Good’ Programme is designed to provide people, small businesses and VCSEs with skills they need to thrive and is focused on those from disadvantaged or under-represented communities. Since the beginning of the pandemic, we have transitioned to a hybrid-virtual Programme to ensure continued accessibility. For example, we worked with ELATT, a digital skills charity, to create hybrid learning, ensuring those who were shielding or otherwise unable to access classroom learning, as well as those who most needed to be in a classroom to support their learning, could still participate. ; ; Organisations and businesses: In the first year of the pandemic, we ran free training courses for charities and SME’s – offering Microsoft Teams training and modules on cyber security and resilience. We continue to offer pro-bono consulting for charities to help them use technology to better serve their communities. ; ; Physical and mental health needs: Since the pandemic, we have put in place measures to prevent and manage risks to employee wellbeing – including the wellbeing of contracted staff – together with appropriate training and individual support, and initiatives to raise awareness of mental health issues at work. We have also trained ca. 60 Mental Health First Aiders. ; ; Workplace conditions: All our office locations have strict Covid safety protocols, with considerations for cleaning, ventilation, and occupancy.

  Tackling economic inequality

  1) New businesses, jobs, and skills ; ; Entrepreneurship and SMEs: Sopra Steria adheres to the Prompt Payment Code. SMEs provide us with innovative and agile solutions and deliver 50% of our work. ; ; Barriers to employment: We provide education, skills training, employment opportunities, such as mentoring, for those facing barriers to employment. ; ; Skills shortages: We address the digital skills gap inside and outside of our business through in-work and community learning opportunities. ; ; Educational attainment: We offer a number of skills development programmes, including apprenticeships. ; ; Influence: Staff are encouraged to use paid volunteer time to support our community innovation, entrepreneurship, and employability initiatives. ; ; Suppliers must comply with our Supplier Code of Conduct, which requires workforce skills development. ; ; Our customer social value programmes include business competitions and work experience placements. ; ; We work with community organisations such as Villiers Park and Career Ready to deliver business, jobs, and skills programmes. ; ; 2) Supply chain resilience and capacity. ; ; Diverse supply chain: We work to improve supplier diversity by: ; • Making it easier to do business with us. ; • Measuring current supply chain diversity ; • Creating new VCSE partnerships ; ; Innovation & new methods: Through horizon-scanning, and supplier & industry collaboration, we support development of new technologies that improve public services, like our ethical data-driven approaches to serving vulnerable citizens. ; ; Collaboration: We have obtained the ISO44001 Collaborative Business certification. ; ; Cyber security: We are certified to Cyber Essentials Plus and ISO27001 standards. We require our suppliers to have resilient information security processes, and flow down necessary cyber standards. ; ; Influence: Staff undertake cyber security training and participate in our innovation processes.; ; Suppliers are engaged through our Collaborative Business approach and must adhere to strict security requirements. ; ; We share knowledge with customers via our social value programmes, continual service improvement, industry engagements. ; ; We participate in community resilience, innovation forums such as techUK.

  Equal opportunity

  Sopra Steria’s vision is to create an inclusive culture that embraces difference as a source of creativity, innovation, and competitive advantage. Our Equality, Diversity & Inclusion (EDI) strategy, overseen by a dedicated EDI Manager, applies to contract workforces. ; ; 1) Disability employment gap ; Representation: We are a Disability Confident Committed Employer. Our partnership with Vercida helps us improve diversity through recruitment. ; ; Skills development: All employees are given access to on-and-off-the-job development. We also have initiatives such as our Disability Network, and also our partnership with Business Disability Forum which supports disabled employees in their skills development. ; ; Staff, suppliers, customers, and communities: ; Staff - all employees can join our Disability Network. Our Disability Steering Group has employee representation and executive-level sponsorship. ; Suppliers - our Supplier Code of Conduct requires all suppliers to maintain high standards of EDI in their workforces. ; Customers - we regularly work with clients to improve accessibility in digital services. Example, we are providing insight to a client on the effects of digital transformation on accessibility. ; Communities - we work with community representatives in the design and delivery of our disability work.; ; 2) Workforce inequality ; Identify and tackle inequality: We have a range of initiatives to identify, tackle inequality in our workforce, e.g.: ; • Diversity data dashboards help us understand EDI indicators and inform our programmes. ; • Employee inclusion networks give employees in under-represented groups a voice in our EDI strategy. ; • We are working to recruit more people from under-represented groups. ; ; In-work progression: We offer opportunities for people from under-represented groups, such as our Female and Black and Ethnic Minority Employee mentoring programmes. ; ; Modern Slavery: as signatories to the UN Global Compact, we actively work to prevent human trafficking through pre-employment checks and transparent recruitment practices. Our Supplier Code of Conduct includes requirements for demonstrably preventing modern slavery.

  Wellbeing

  Sopra Steria is fostering a workplace where our people are actively supported to be healthy & well and can talk openly about their mental health. ; ; 1) Improve health and wellbeing: Our company-wide health and wellbeing programme is for all our employees, including contracted staff, and includes…; • Work-life balance policy providing flexible and remote working options. ; • Extensive employee assistance programme ; • Range of healthcare benefits ; • Employee Trust, providing financial support in times of hardship. ; • Mental Health First Aiders, now with 60 trained staff ; • Calendar of virtual classes, including fitness, meditation, stress management, nutrition, and resilience ; ; 2) Improve community integration: ; ; Our outcomes-focused, and user-centred approach to Social Value means that in creating programmes for our clients, we engage community representatives by conducting user research and needs analysis. ; ; Health, wellbeing & community integration: influence staff, suppliers, customers, and communities: We engage all stakeholders in our Social Value work on Wellbeing, for example… ; Staff - in addition to the staff support described, we also equip our people to support others’ wellbeing, for example by ensuring people managers have additional wellbeing training and objectives. ; Suppliers - our Supplier Code of Conduct requires all suppliers to support the health and wellbeing of their workforce. ; Customers - our Social Value consulting team designs Social Value programmes tailored to clients’ Social Value priorities, including Health & Wellbeing. For example, we are providing pro-bono consulting to a national mental health charity to help them identify how to use technology to improve outcomes for service users. ; Communities - To play a positive role in all our communities, all employees are given 3 days paid volunteering annually, and we offer matched funding to support charitable fundraising.

Pricing

• Price: £455.00 to £955.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at soprasteria-gcloud@soprasteria.com. Tell them what format you need. It will help if you say what assistive technology you use.