Deloitte LLP

Citizen Alpha Platform

Deloitte's Citizen Alpha Platform is a digital accelerator providing key building blocks required to deliver modern transactional digital services, including pre-integrated functional modules and infrastructure. It can reduce delivery effort by up-to 40%, enabling Government to deliver value to its users quickly and achieve more flexible delivery models.

Features

• Cloud-native technology components for integration, security and scalability
• User-centric design and configuration
• Common functional components and building blocks
• Flexible and extensible micro-service architecture
• User authentication, account creation and log-in
• Payment services
• Notifications
• Document upload
• Platform monitoring, notifications and alerting

Benefits

• Rapidly develop and deploy citizen facing digital services
• Reduced cost and time to deliver
• Flexibility - ability to change and reconfigure
• Agile delivery and rapid Citizen Alpha solutions
• Scalability
• Continuous delivery and improvement
• Improved user experience
• Better service outcomes for Public Sector and Citizens

£390 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

122765416412710

Contact

Donna Farrell
0207 303 0913
publicsectorbidteam@deloitte.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No specific constraints, but we would be keen to discuss user needs, business outcomes and technical requirements in detail with any potential buyer.
• System requirements:
  • Secure connectivity to business applications
  • User accounts provided for use, e.g. Active Directory Account
  • Host server(s) specification to meet Architecture specifications
  • Host virtual desktop(s) specification to meet selected vendor’s requirements
  • Cloud based environment made available. e.g. AWS, GovPaaS, Azure, GCP

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Up to 24/7; tailored to client requirements. Same response times at weekends.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is available at various levels - office hours only, through to 24/7. Service desk, email, and phone support are available, and prices will be determined as part of the overall engagement, as they are bespoke for each client.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The engagement team will organise workshops with the client team to understand user needs, anticipated business outcomes, how the project will be run, and what users can expect from the platform and its services. Training in the use of the platform for development, configuration of services and support and maintenance will also be provided.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data is owned by the client and the Citizen Alpha Platform is hosted on an environment of the client's choosing. Any data extracted from the platform will be in accordance with client data handling policies/regulations, and kept only by them.
• End-of-contract process: We will discuss with customers any offboarding or scope of exit requirements and reach agreement on the most suitable approach prior to an order being placed. The requirements should be documented in the Order Form by the customer, and Deloitte will include details in the Order; Form as agreed between Deloitte and the customer

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Specifically designed to provide a rich user experience on mobile. Specific use cases can be configured as predominantly mobile or desktop, as required.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Integration with platform through APIs
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The Citizen Alpha accelerator is designed to accelerate the build of bespoke services, and is therefore highly customisable. ; ; User needs will be unique to each client and service we build. At each phase of the project, therefore, we will work collaboratively with clients to understand user needs and business objectives and design a Citizen Alpha powered service that is tailored to specific requirements as appropriate.

Scaling

• Independence of resources: High availability architecture patterns and best practices will be used for the design of Citizen Alpha services in line with client preferences.; ; The underlying platform (Azure, AWS, etc) will have many built-in platform features that support highly available applications. It would absorb fluctuations in availability, load, and temporary failures in dependent services and hardware. The platform would continue to perform acceptably, as defined by business requirements or application service-level agreements (SLAs).

Analytics

• Service usage metrics: Yes
• Metrics types: Sample set of metrics available:; - Number of users ; - Services used by users; - Other custom metrics, as required
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Other
• Other data at rest protection approach: In accordance and compliant with the rules or standards followed by the client
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: The underlying data from any services built using Citizen Alpha will be owned by the client. Deloitte will provide support and suggestions if data export requirement arises.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Database dump
  • Tabular data
• Data import formats:
  • CSV
  • Other
• Other data import formats: Bespoke as per client requirement (at additional cost)

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Client specifications/standards for assessing private cloud will be referred.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: In accordance and compliant with the rules or standards requested by the client. This will be discussed and agreed during design phase of the project.
• Approach to resilience: Available on request
• Outage reporting: A range of alerting options are available, to be agreed by the client (email, dashboard, etc)

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: As per client requirement. Will be discussed and agreed during design phase
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: 01/04/2022
• What the ISO/IEC 27001 doesn’t cover: The scope of the Information Security Management System is limited to the scope of Deloitte LLP and its subsidiaries in the UK, Gibraltar, Switzerland and Liechtenstein.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: As per client requirement. e.g. ISO/IEC 27001:2013

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: All config and change management processes are subject to multiple; approval levels; where security is a consideration, this is approved by; the internal cyber risk team.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Weekly scans for vulnerabilities; patches applied with Cyber Essentials Plus
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Conforms to a recognised standard, for example, CSA CCM; v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Fully managed and defined, in line with ISO/IEC 27001:2013

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  We are committed to integrating the ‘Fighting Climate Change’ theme within the UK Government’s Social Value Model into engagements through our methodologies, how we run projects, how we work in partnership with others and how we think about the future direction of our organisation. Specific action we could take to support a client would depend on the scale and scope of the engagement, and the Social Value Model Award Criteria (MACs) deemed relevant to the contract. We have infrastructure in place to deliver against all five themes. We have dedicated Responsible Business, WorldClimate and Social Value Teams to help build and sustain our policies and partnerships, and social value propositions for our clients. ; Our WorldClimate Strategy drives responsible climate/sustainability choices within our business and beyond. Our strategy focuses on four objectives where we can make the biggest impact: Achieving Net Zero by 2030, well ahead of the 2050 timeframe set by the Paris Agreement and underpinned by a carbon reduction target validated by the Science Based Targets initiative (SBTi); Operating Green by designating a senior leader to be responsible for climate in each geography, prioritising discussion of climate change on executive agendas, and embedding climate-smart considerations into decisions on office operations, real estate, and investments; Empowering Individuals by engaging and educating our employees on climate change impacts - decisions about what they consume, use, and buy; and Engaging ecosystems by collaborating with our clients, alliance partners, NGOs, industry groups, suppliers, and others to address climate change at a systems and operations level.; Our staff are empowered to undertake volunteering activities (3.5 hours per month) with our climate-related charity partners as social value commitments aligned to both a client’s values and the community impacted by an engagement.
• Covid-19 recovery:

  Covid-19 recovery

  We are committed to integrating the five social value themes within the UK Government’s Social Value Model into engagements through our methodologies, how we run projects, how we work in partnership with others and how we think about the future direction of our organisation. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, and the Social Value Model Award Criteria (MACs) deemed relevant to the contract. We have infrastructure in place to deliver against all five themes. We have dedicated Responsible Business and Social Value Teams to help build and sustain our policies and partnerships, and social value propositions for our clients. ; 5 Million Futures (5MF), our social impact strategy, aims to help five million people get to where they want to be through access to education and employment. The objective of the strategy is to address economic inequality by overcoming barriers to education and employment, empowering individuals with the skills needed to succeed in today’s economy. Focused on inclusion and equal opportunity, and aligned to the UN’s Sustainable Development Goals, 5MF is part of Deloitte’s Global WorldClass commitment to empower 50 million people by 2030. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. Our strategy also promotes wellbeing. Connecting with over 70 schools, charities, and social enterprises across the UK, 5MF supports a broad range of societal partners, providing pro bono, volunteering and fundraising. Our staff are empowered to undertake volunteering activities (3.5 hours per month) with these partners as social value commitments aligned to a client’s values and the community impacted by an engagement.
• Tackling economic inequality:

  Tackling economic inequality

  We are committed to integrating the five social value themes within the UK Government’s Social Value Model into engagements through our methodologies, how we run projects, how we work in partnership with others and how we think about the future direction of our organisation. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, and the Social Value Model Award Criteria (MACs) deemed relevant to the contract. We have infrastructure in place to deliver against all five themes. We have dedicated Responsible Business and Social Value Teams to help build and sustain our policies and partnerships, and social value propositions for our clients. ; 5 Million Futures (5MF), our social impact strategy, aims to help five million people get to where they want to be through access to education and employment. The objective of the strategy is to address economic inequality by overcoming barriers to education and employment, empowering individuals with the skills needed to succeed in today’s economy. Focused on inclusion and equal opportunity, and aligned to the UN’s Sustainable Development Goals, 5MF is part of Deloitte’s Global WorldClass commitment to empower 50 million people by 2030. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. Our strategy also promotes wellbeing. Connecting with over 70 schools, charities, and social enterprises across the UK, 5MF supports a broad range of societal partners, providing pro bono, volunteering and fundraising. Our staff are empowered to undertake volunteering activities (3.5 hours per month) with these partners as social value commitments aligned to a client’s values and the community impacted by an engagement.
• Equal opportunity:

  Equal opportunity

  We are committed to integrating the five social value themes within the UK Government’s Social Value Model into engagements through our methodologies, how we run projects, how we work in partnership with others and how we think about the future direction of our organisation. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, and the Social Value Model Award Criteria (MACs) deemed relevant to the contract. We have infrastructure in place to deliver against all five themes. We have dedicated Responsible Business and Social Value Teams to help build and sustain our policies and partnerships, and social value propositions for our clients. ; 5 Million Futures (5MF), our social impact strategy, aims to help five million people get to where they want to be through access to education and employment. The objective of the strategy is to address economic inequality by overcoming barriers to education and employment, empowering individuals with the skills needed to succeed in today’s economy. Focused on inclusion and equal opportunity, and aligned to the UN’s Sustainable Development Goals, 5MF is part of Deloitte’s Global WorldClass commitment to empower 50 million people by 2030. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. Our strategy also promotes wellbeing. Connecting with over 70 schools, charities, and social enterprises across the UK, 5MF supports a broad range of societal partners, providing pro bono, volunteering and fundraising. Our staff are empowered to undertake volunteering activities (3.5 hours per month) with these partners as social value commitments aligned to a client’s values and the community impacted by an engagement.
• Wellbeing:

  Wellbeing

  We are committed to integrating the five social value themes within the UK Government’s Social Value Model into engagements through our methodologies, how we run projects, how we work in partnership with others and how we think about the future direction of our organisation. Specific action we would take to support a client with this theme would depend on the scale and scope of the engagement, and the Social Value Model Award Criteria (MACs) deemed relevant to the contract. We have infrastructure in place to deliver against all five themes. We have dedicated Responsible Business and Social Value Teams to help build and sustain our policies and partnerships, and social value propositions for our clients. ; 5 Million Futures (5MF), our social impact strategy, aims to help five million people get to where they want to be through access to education and employment. The objective of the strategy is to address economic inequality by overcoming barriers to education and employment, empowering individuals with the skills needed to succeed in today’s economy. Focused on inclusion and equal opportunity, and aligned to the UN’s Sustainable Development Goals, 5MF is part of Deloitte’s Global WorldClass commitment to empower 50 million people by 2030. The Strategy focuses the firm's resources and efforts on addressing inequality, helping people/communities to develop job skills and recover from the impact of the Covid-19 pandemic, improve educational outcomes and access opportunities to succeed in this rapidly changing economy. Our strategy also promotes wellbeing. Connecting with over 70 schools, charities, and social enterprises across the UK, 5MF supports a broad range of societal partners, providing pro bono, volunteering and fundraising. Our staff are empowered to undertake volunteering activities (3.5 hours per month) with these partners as social value commitments aligned to a client’s values and the community impacted by an engagement.

Pricing

• Price: £390 a unit a day
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsectorbidteam@deloitte.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.