ESG CLARITY LTD

Clarity - Digital Personal Health Budgets (PHB) App

Our PHB web App is designed to provide clinicians and admin teams with an easy to use application to speed up and provide transparency across the PHB process. The PHB App includes a patient portal for individuals to review and truly collaborate on their health needs and budgetary spend

Features

• Complete suite of assessment documents
• Harmonises processes throughout the ICS by using a streamline system
• Budget tool creates accurate estimated costs
• Supports complex individuals, equipment and Section 117
• Documentation repository for (CCG) ICS/ICB and Budget holder
• On screen help to assist with the PHB Process
• Role based access to ensure security of information
• Delivered across secure HSCN option
• Patient portal for true collaboration with the individual budget holder
• Online, digital signatures for consent

Benefits

• Supports NHS Personalisation Agenda
• Calculates Notional and Direct Payments including savings
• Budget Holder is central in their care and support plan
• Greater efficiency for the PHB process
• Reports number and type of PHB Budgets held
• All PHB's currently held can be input into the system
• Admin and Clinical support, training and mentorship available
• Intuitive, time saving and easy to use system
• Tested by experts in PHB Complex Care Nursing
• Built in reporting

£0 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clarity@esg.limited. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

122792554515591

Contact

Steve Loveridge
07779498617
clarity@esg.limited

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: This PHB App deals with how the budget is spent following an approved CHC Assessment, in conjunction with the individual budget holder. The CHC App and Booking module deals with the first stage of booking and carrying out CHC assessments. Both PHB and CHC can be used standalone
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Needs MS Excel
  • Needs Adobe PDF Reader
  • Needs a browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard: 9 to 5 (UK time), Monday to Friday - response time 4 hours.; ; Alternative arrangements can be made to suit the client.; Training in CHC Assessments and good practice PHB will be provided as part of the on-boarding process. Additional support may be provided which will be costed according to requirements
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: We currently do not provide web chat. However, we are planning to provide this during 2022.
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We provide a number of support services - these are customized to suit the client needs and budget. An account manager is assigned to all clients. ; Clinical and admin staff will be assigned to help during the on-boarding. Specialist training is also available.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a number of implementation, support, training and managed services. Implementation is straight forward and flexible. Provide access to training tutorials. We can host a bespoke training package at a fixed price. Account Manager liaison. Help desk support.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Decommissioning process - Data remains in the possession of customer.
• End-of-contract process: Ongoing costs should the client require rolling non contractual software and services support. Client must remove their data and confirm this is completed before we clear the server. If after termination this is not confirmed there will be additional HSCN storage costs.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: The entire product can be customized to meet client needs. During the initial engagement the spec will be discussed and changes documented and costed, however, the existing product meets all the needs other than some clients may require localised letters rather than those supplied.

Scaling

• Independence of resources: We employ a robust change management process that validates change through a central governance function. Usage notifications Tamperproof audit Usage reporting

Analytics

• Service usage metrics: Yes
• Metrics types: As agreed with the customer
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Not applicable. Data is held at the client location
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Client specified
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Client specified

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: Other
• Other protection within supplier network: HSCN

Availability and resilience

• Guaranteed availability: 99.9%
• Approach to resilience: Set up on HSCN with access only available by the client's IP address of which they have full control
• Outage reporting: System Health Notifications

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Refer to service definition document
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Username or password
  • Other
• Description of management access authentication: Management access authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: IASME Gold (working towards BS27001) CREST
• Information security policies and processes: Refer to service definition document

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Refer to service definition document
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Refer to service definition document
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Refer to service definition document
• Incident management type: Supplier-defined controls
• Incident management approach: Refer to service definition document

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)
  • Other
• Other public sector networks: Organisation networks

Social Value

• Fighting climate change:

  Fighting climate change

  We are committed to supporting the government's net zero carbon initiative
• Tackling economic inequality:

  Tackling economic inequality

  We are an equal opportunities employer regardless or race, gender or disability
• Equal opportunity:

  Equal opportunity

  We are an equal opportunities employer regardless or race, gender or disability
• Wellbeing:

  Wellbeing

  Staff wellbeing is our primary concern. We provide flexible working to support a healthy life/work balance

Pricing

• Price: £0 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Happy to discuss on an individual basis

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clarity@esg.limited. Tell them what format you need. It will help if you say what assistive technology you use.