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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Clarity - Digital Personal Health Budgets (PHB) App
ESG CLARITY LTD

Clarity - Digital Personal Health Budgets (PHB) App

Our PHB web App is designed to provide clinicians and admin teams with an easy to use application to speed up and provide transparency across the PHB process. The PHB App includes a patient portal for individuals to review and truly collaborate on their health needs and budgetary spend

Features

  • Complete suite of assessment documents
  • Harmonises processes throughout the ICS by using a streamline system
  • Budget tool creates accurate estimated costs
  • Supports complex individuals, equipment and Section 117
  • Documentation repository for (CCG) ICS/ICB and Budget holder
  • On screen help to assist with the PHB Process
  • Role based access to ensure security of information
  • Delivered across secure HSCN option
  • Patient portal for true collaboration with the individual budget holder
  • Online, digital signatures for consent

Benefits

  • Supports NHS Personalisation Agenda
  • Calculates Notional and Direct Payments including savings
  • Budget Holder is central in their care and support plan
  • Greater efficiency for the PHB process
  • Reports number and type of PHB Budgets held
  • All PHB's currently held can be input into the system
  • Admin and Clinical support, training and mentorship available
  • Intuitive, time saving and easy to use system
  • Tested by experts in PHB Complex Care Nursing
  • Built in reporting

Pricing

£0 a unit a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clarity@esg.limited. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 2 2 7 9 2 5 5 4 5 1 5 5 9 1

Contact

ESG CLARITY LTD Steve Loveridge
Telephone: 07779498617
Email: clarity@esg.limited

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
This PHB App deals with how the budget is spent following an approved CHC Assessment, in conjunction with the individual budget holder. The CHC App and Booking module deals with the first stage of booking and carrying out CHC assessments. Both PHB and CHC can be used standalone
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None
System requirements
  • Needs MS Excel
  • Needs Adobe PDF Reader
  • Needs a browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard: 9 to 5 (UK time), Monday to Friday - response time 4 hours.

Alternative arrangements can be made to suit the client.
Training in CHC Assessments and good practice PHB will be provided as part of the on-boarding process. Additional support may be provided which will be costed according to requirements
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
We currently do not provide web chat. However, we are planning to provide this during 2022.
Web chat accessibility testing
None
Onsite support
Yes, at extra cost
Support levels
We provide a number of support services - these are customized to suit the client needs and budget. An account manager is assigned to all clients.
Clinical and admin staff will be assigned to help during the on-boarding. Specialist training is also available.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a number of implementation, support, training and managed services. Implementation is straight forward and flexible. Provide access to training tutorials. We can host a bespoke training package at a fixed price. Account Manager liaison. Help desk support.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Decommissioning process - Data remains in the possession of customer.
End-of-contract process
Ongoing costs should the client require rolling non contractual software and services support. Client must remove their data and confirm this is completed before we clear the server. If after termination this is not confirmed there will be additional HSCN storage costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
The entire product can be customized to meet client needs. During the initial engagement the spec will be discussed and changes documented and costed, however, the existing product meets all the needs other than some clients may require localised letters rather than those supplied.

Scaling

Independence of resources
We employ a robust change management process that validates change through a central governance function. Usage notifications Tamperproof audit Usage reporting

Analytics

Service usage metrics
Yes
Metrics types
As agreed with the customer
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Not applicable. Data is held at the client location
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Client specified
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Client specified

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
Other
Other protection within supplier network
HSCN

Availability and resilience

Guaranteed availability
99.9%
Approach to resilience
Set up on HSCN with access only available by the client's IP address of which they have full control
Outage reporting
System Health Notifications

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Refer to service definition document
Access restriction testing frequency
At least once a year
Management access authentication
  • Username or password
  • Other
Description of management access authentication
Management access authentication

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
IASME Gold (working towards BS27001) CREST
Information security policies and processes
Refer to service definition document

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Refer to service definition document
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Refer to service definition document
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Refer to service definition document
Incident management type
Supplier-defined controls
Incident management approach
Refer to service definition document

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)
  • Other
Other public sector networks
Organisation networks

Social Value

Fighting climate change

Fighting climate change

We are committed to supporting the government's net zero carbon initiative
Tackling economic inequality

Tackling economic inequality

We are an equal opportunities employer regardless or race, gender or disability
Equal opportunity

Equal opportunity

We are an equal opportunities employer regardless or race, gender or disability
Wellbeing

Wellbeing

Staff wellbeing is our primary concern. We provide flexible working to support a healthy life/work balance

Pricing

Price
£0 a unit a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Happy to discuss on an individual basis

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at clarity@esg.limited. Tell them what format you need. It will help if you say what assistive technology you use.