Townbase Accommodation Guide Websites
Townbase Accommodation Guide is an 'all-in-one' local guide to different accommodation options regardless of which booking systems, tools and services individual accommodation providers have chosen to use. It is agnostic to where purchase is made or where the content comes from.
Features
- Fully managed cloud infrastructure and self managed web service
- Multi-language support
- Transactional systems integration
- Set of RESTful API's for content ingestion and sharing
- Highly adaptable information and data model
- Integrations to Social Media Platforms
- Translation tools and translation agency integrations
- Automated data back-ups and security management
- Integrated Analytics & reporting
- Supports all operating systems, browsers and devices
Benefits
- Smart management of digital services
- Pre-configured content creation flows
- Content & Submission approval, authoring and moderation flows
- Integrated task based user guidance (help texts)
- Page and content level accesses management
- Automated content quality approvals flows
- Easy calendar and scheduling features
- Possibility to launch own advertising network (native)
- Easy agency onboarding to manage services
- Business directory features. Integrate to i.e.: Companies House
Pricing
£0 to £15,000 a licence a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
1 2 2 8 2 0 4 3 3 6 1 1 8 5 9
Contact
Townbase
M. J. Lintunen
Telephone: +447551737073
Email: contactus@townbase.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
-
Service can be plugged into several services:
1. Marketing&Sales tools (HubSpot, MailChimp, SurveyMonkey, Salesforce etc)
2. Analytics and Business Intelligence (Google Analytics, PowerBI etc)
3. Government services (Companies House, Land Registry, HMRC etc)
4. Transactional systems (Stripe, PayPal, etc)
5. Scheduling systems (Appointlet etc)
6. Social Media ( Flockler etc) - Cloud deployment model
-
- Public cloud
- Community cloud
- Service constraints
- No constraints
- System requirements
- No systems requirements - Web application based software as service
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Standard 09:00-17:00 Tier2 & Tier3 support available for 110£/month. Response time less than an hour.
- Phone
- Email
- Chat
Extensions to SLA (Service Levels) have additional costs. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Microsoft Teams Channel
- Web chat accessibility testing
- We have not
- Onsite support
- No
- Support levels
-
Our SLA's are described in the SaaS licensing agreements and tailored to client needs.
Standard SLA
1. 09:00-17:00 1h response time
2. max. 1 working day turn around time / resolution time for critical errors.
Standard SLA is inclusive of 90£/month support charge. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Our templated onboarding included in the start-up price includes everything needed to launch a service successfully:
1. Workshops
2. Training sessions
3. Design reviews - Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
-
We offer standard tools as part of the license agreement:
REST API's to extract data / content
CSV file exports
XML exports - End-of-contract process
-
Service can be closed anytime and content and users can be exported to new service via RESTful API's or via CSV / XML exports or other back-up files.
Once service is closed Townbase will close the licensed instance.
In the end of the contract client has 3 months time to utilize / transfer content.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- HTML5 based front-ends automatically scale to all screen sizes and device types on commercially available browsers.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- Web-application based Software is accessible via Desktops, Mobile, Laptops and Tablets.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- Yes.
- API
- Yes
- What users can and can't do using the API
- Users may use a set of RESTful API's to ingest content or pull content. There are also advanced tools to export content in various forms.
- API documentation
- Yes
- API documentation formats
-
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Wireframes
Look & Feel & Design (colors, fonts, html objects)
Automated content ingestion of export channels / partners
Selection of 3rd party content channels
Automated Email Senders and related email templates content
Can run on any customer dedicated domain
Scaling
- Independence of resources
-
Townbase uses server virtualization provided by Amazon Web Services.
Client based real time monitoring ensures optimal capacity for a need.
The solution is designed to be able to manage large user volumes. It is built on Amazon Web Services infrastructure, where the load is currently monitored and gets adjusted in case the threshold are exceeded.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Full suite of analytics and dashboards
- Actions
- Visitors
- Predictions - Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Managed by a third party
- Penetration testing frequency
- Less than once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
-
RESTful API's
XML
CSV - Data export formats
-
- CSV
- Other
- Other data export formats
- RESTful API's
- Data import formats
-
- CSV
- Other
- Other data import formats
- API's
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- SLA agreed per client. We offer multiple options for SLA's per specific use cases and service needs. Generally provided as: 99% Platform level : 99,98 % (2021)
- Approach to resilience
-
Resilience is based on the following principles
- User data is transferred only in secured form
- User data is stored securely and backed up into separate availability zone
- User permissions are strongly controlled and limited and all services are built as separate with their own users and data
- Service and operations are governed based on guidelines
- Personnel are trained to be security aware
- Software architecture is built based on security principles
- User and their permissions are managed and controlled 9
- All admin and data related activities can only be accesses by authenticated and authorised individuals
- External interface and scripts are forbidden unless specifically allowed 12. Secure service administration
- Main admin accounts are strongly controlled and limited
- Audit trail is tracked and made available on need basis - Outage reporting
- Client has a dashboard to usage statistic which is a real time dashboard. Client can enable email and SMS reports per request.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Access to managemt interfaces and support channels are controlled and based on invitations only. The users are regularly reviewed and updated as needed. Where possible, SSO with MFA is enabled
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
- No, it is based on industry best practises and experience.
- Information security policies and processes
-
Following policies are put in place
- Security Policy
- End User Devices Security Standard
- User Identity Management Principles
- Access Management Principles and Controls
- Password Rules and Delivery Instructions
- Cloud Hosting Security Standard
- Security in Software Development Lifecycle
- Information Classification Guidelines
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
1. Identify the change
2. Assess the impact
3. Decide on introducing the change
4. Plan the introduction of the change
5. Implement the change
6. Verify the impact
7. Make corrections, if needed - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Security is an essential part of our software development process and the security needs to be built in, not just tested. We are using open source and third party tools and services to regularly scan potential vulnerabilities. Our services also get audited and tested by our clients.
If any vulnerabilities are found, the patches are made based on the severity and the patch availability. In shortest, the patches can be updated within two hours, but typical deployment time is 48 hours.
Potential threat information is collected from 3rd party suppliers, forums and from our clients. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
-
We are using third party tools and services to regularly scan abnormalities.
If any abnormalities are found, we will analyse the severity and then plan the required actions.
In shortest, the changes can be made within minutes, but typical deployment time is 48 hours. - Incident management type
- Supplier-defined controls
- Incident management approach
-
We follow industry standard incident management processes, where certain common event workflows are partially automated.
Users can reports incidents through web form, email, chat and phone.
Incidents reports are provided as agreed in the service governance model with that particular client.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Tackling economic inequality
Tackling economic inequality is a multifaceted challenge that requires systemic changes at various levels of society. While a single business, even a Software as a Service (SaaS) company, may not be able to solve economic inequality entirely, it can still play a role in addressing it for example:
We offer Affordable Pricing Models: Our tiered pricing and discounted rates for organizations in lower-income areas and smaller communities. We try to make our services accessible to a broader range of users.
Education and Training: We offer low-cost educational resources and training programs to help customers acquire the skills needed to succeed in the digital economy. This can include online courses, tutorials and webinars.
Support for Nonprofits and NGOs: We offer discounted subscriptions to nonprofit organizations and NGOs working to address economic inequality and related social issues.
Job Creation and Fair Employment Practices: We strive to create job opportunities in communities that are marginalized or underserved. We implement fair employment practices, including diversity and inclusion initiatives, equitable pay, and opportunities for advancement.
Community Engagement and Investment: We Invest build free of charge services to some communities case by case basis.
We have implemented environmentally sustainable practices within our business operations to minimize our environmental impact like carbon neutrality and recycling.
We provide transparent and accountable services, including how we treat our employees, pay our taxes, and contribute to the communities where we operate.
We ourself accountable for making meaningful progress in addressing economic inequality.Equal opportunity
A SaaS business we promote equal opportunity by implementing diverse hiring practices, offering inclusive training programs, ensuring equal pay, providing mentorship, fostering a culture of inclusion, and engaging with underrepresented communities.
We are striving to create equal opportunity and implementing these strategies, as a SaaS business we can create a more inclusive and equitable workplace where all employees have the opportunity to thrive and succeed.Wellbeing
A SaaS business we promote wellbeing by prioritizing work-life balance through flexible schedules and remote work options. We have implemented wellness programs, such as fitness initiatives, which support our employees' physical and mental health. We encourage taking regular breaks and our month long vacations helps prevent burnout. Additionally, we foster a supportive and inclusive work environment where employees can feel valued and respected, contributing to their overall wellbeing. We also provide opportunities for skill development and career growth enhances job satisfaction and fulfillment. Finally, we promote environmental sustainability and social responsibility initiatives as they contribute to employees' sense of purpose and wellbeing.
Pricing
- Price
- £0 to £15,000 a licence a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Demo version
- Link to free trial
- https://www.discoversouthwark.com