DULE DYNAMIX LTD

Microsoft 365 Services

Microsoft Office 365, Teams, Sharepoint, Exchange services with user support

Features

• Microsoft 365 Office Suite
• Outlook and Emails
• Sharepoint and Document Storage
• Exchange Online
• Teams and Collaboration
• Microsoft Entra ID
• Single Sign On

Benefits

• All Office services under Microsoft 365
• Outlook and Emails on Microsoft 365
• Sharepoint and Document Storage on Microsoft 365
• Microsoft 365 Exchange online
• Microsoft 365 Teams and Collaboration
• Identity and Role Management
• Single Sign on Via Microsoft services

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sgn@dule-dynamix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

122846510667701

Contact

Nadim Hamduley
07393128147
sgn@dule-dynamix.com

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Enterprise community
  • Team collaboration

  Conferencing and virtual event

  • Web Conferencing Applications
  • Virtual Event Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Supported web browser
  • Auto scaling for VM resources
  • TLS 1.2 or higher
  • Redundancy for time critical data

User support

• Email or online ticketing support: Yes
• Support response times: Within 1 hour
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: Web chat accessibility testing We have tested our services with users that have limited vision which included navigation and voice commands to navigate list of features.
• Onsite support: Yes
• Support levels: Supports Tier 1 - Basic (any available agent) Baseline Pricing Tier 2 - Technical (handled by a technically competent agent) Baseline + 10 % pricing uplift Tier 3 - Enhanced(includes but not limited to testing, replication and manufacturer escalations) Baseline + 15% pricing uplift
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Online training and documentation is provided.; Guided Onboarding is provided for users with system configuration and use case + workflow configurations. This also includes account setups and test runs for workflows.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: CSV export function
• End-of-contract process: End of contract extensions are available. Third party integrations which are not explicitly laid out may be charged.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Limited screen size on mobile devices means app is vertically sorted and aligned compared to horizontal layout and anchoring on desktop.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Service interface comprises of but is not limited to :; User shortcuts and settings, Roles based administration, API, internal and external user facing portal, Data import and export.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: Accessibility testing We have tested our services with users that have limited vision which included navigation and voice commands to navigate list of features
• API: No
• Customisation available: Yes
• Description of customisation: Dashboards can be customised, pinned and anchored for most used services. super users can perform global level UI changes, individual users can customise colour and localised UI settings.

Scaling

• Independence of resources: Auto‑Scaling of resource Infrastructure. Addition of compute resources.; Elastic storage and database capacity. Load balancing across multiple servers. Multi‑Tenant Isolation. API rate limiting. Distributed Architecture; Monitoring metrics:CPU, memory, and storage utilisation.

Analytics

• Service usage metrics: Yes
• Metrics types: User case completion percentage, pending or open cases percentage, deadline amber warnings, case volume metrics, specific and niche metrics identified during discovery
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing

Data importing and exporting

• Data export approach: Csv export option is available
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: SLA aim of 99.99%
• Approach to resilience: Available on request
• Outage reporting: Public Operational Status Dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
• Access restrictions in management interfaces and support channels: Access to management interfaces and support channels is enforced through a hardened, least‑privilege model that incorporates Zero Trust security principles. Administrative interfaces require multi‑factor authentication, strict role‑based access controls, and are reachable only from white listed authorised networks or verified devices.; ; Support channels follow the same Zero Trust approach: only authenticated, pre-authorised personnel are granted support access within shared environments. Privileged access is logged and undergoes roles based intelligence analysis in addition preventing unauthorised access or misuse.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Formal Information Security Management System (ISMS); Role‑based access control and identity management; UK GDPR and Data Protection Act compliance; Encryption of data in transit and at rest; Secure development and controlled change management; Continuous monitoring, logging, and threat detection; Documented incident response process; Business continuity and disaster recovery plans; Supplier and third‑party security management; Mandatory staff security and data protection training
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Configuration Management: controlled via central audit database.; Lifecycle status and version history. ; Configuration change alerts.; Baseline configurations deployment.; Audit based verification of configurations.; ; Change Management:; Formal Change Request (CR) process, with risk assessment and rollback plan.; Categorised changes with appropriate approval workflows.; Change Advisory Board (CAB) based reviews and approvals.; Staging environment for production based systems; Logged and tracable change workflows; ; Impact Assessment for potential risks, access control implications, dependency impacts, and vulnerabilities analysis.; Risk scoring of changes and approvals.; ; Post‑Change Validation; Monitoring tools to verify system performance and security after deployment.; Logs and audit trails.; Documented lessons learned procedures.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: The process operates as a continuous, control process that integrates automated scanning, scheduled penetration testing, and real‑time threat‑intelligence ingestion. Identified vulnerabilities are triaged using a risk‑based model that considers exploitability, asset criticality, and potential impact on service integrity. High‑severity activate prioritised remediation workflows, with patches validated in controlled environments prior to production deployment. All remediation actions are tracked through a centralised governance register, and closure is verified through follow‑up scans and regression testing to ensure complete risk eradication and maintain a hardened security posture.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: The process involves continuous security based analysis within the operating environement using log aggregation, behavioural analytics where applicable, and incidence based detection to identify indicators of compromise. Alerts are triaged immediately, containment and analysis for any validated threat. Any incidents follow a response matrix guided workflow for isolation, remediation, and restoration of secure operations.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incidents are reported through a dedicated ticket based support channel, ; Incidents follow a structured response matrix workflow covering containment, remediation, and recovery. ; Reporting at a minimum consists of root cause, impact, actions taken, and preventive measures. This is communicated to stakeholders.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Trial version offers full and unrestricted access to use the service. ; Trial is for a period of 30 days with extensions possible.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0.02%
• Between £2,500,001 and £5,000,000: 0.02%
• Over £5,000,001: 0.02%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Ensuring new workers are informed of their right to join a trade union
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sgn@dule-dynamix.com. Tell them what format you need. It will help if you say what assistive technology you use.