LTIMINDTREE LIMITED

Cloud support services

Reimagine the way you do business by building serverless, scalable solutions using cloud-native development. Fast-track cloud transformation and ensure an insights-driven approach to decision-making through advanced analytics, embedded intelligence, AI, and automation

Features

• 24/7/365 monitoring for G-Cloud
• SOP based support for Database, Compute, Storage, and Network
• SOP based L1 support for Application
• ITSM based support Incident logging, categorisation and fulfilment
• Performance management Cost Management Right Sizing
• End to End Service Management and Service Reporting

Benefits

• Monitoring Reduced noise, Service Downtime
• Increased availability Compliant patching proces
• Standardized ITSM Process Updated systems in CMDB
• Optimized Cloud environment
• Comprehensive Governance Cloud environment visibility
• End to End ownership of Cloud infrastructure
• Siloed Operations Increase visibility

£152.00 to £432.00 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alastair.norman@ltimindtree.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

123080037251494

Contact

Alastair Norman
07872306860
alastair.norman@ltimindtree.com

Planning

• Planning service: Yes
• How the planning service works: We help the buyers with the Cloud Adoption Strategy, they would need as per our analysis for their Business
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Platform
  • Oracle Cloud
  • IBM Cloud
  • SAP Business Technology Platform
  • Salesforce Cloud

Training

• Training service provided: Yes
• How the training service works: We will provide with all the detaiuled documentation and hands on shadow training once the infrastructure/Application deployment is completed
• Training is tied to specific services: Yes
• Services the training service works with:
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Platform
  • Oracle Cloud
  • IBM Cloud
  • SAP Business Technology Platform
  • Salesforce Cloud

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We Help customers adopt cloud from rapid migration (lift & shift) to application modernization
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Platform
  • Oracle Cloud
  • IBM Cloud
  • SAP Business Technology Platform
  • Salesforce Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: To assist buyers with quality assurance and performance testing, We can provide the following services:; ; Product Analysis: We can analyze product images to identify any visible defects or inconsistencies, ensuring the product meets quality standards.; Performance Insights: By examining product specifications and features, We can offer insights into the expected performance and reliability of the product.; Comparison Assistance: We can compare products based on their attributes and performance metrics to help buyers make informed decisions.; ; Detailed Reporting: We can generate detailed reports summarizing the quality and performance aspects of products for a comprehensive evaluation.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: GBEST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Amazon Web Services; Microsoft Azure; Google Cloud Platform; Oracle Cloud; IBM Cloud; SAP Business Technology Platform; Salesforce Cloud

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depending on the agreed SLAs with the customer
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: For one of the leading Dutch health technology MNCs, we have been involved in the testing of a web chat (Conversational AI) platform. key highlights: 1. Make use of a variety of utterances to ensure coverage of each intent leading to thorough responsiveness 2. Automated testing using page object model approach and automated scripts integrated into Azure pipeline enabling daily execution of bot health checkup scripts 3. Automated email trigger of execution results to the stakeholders, thereby ensuring any failure gets addressed as early as possible 4. Testing is done on different zoom configurations making sure the users with any configuration be able to see the compatible bot irrespective of the platform - desktop browsers, IOS and Android 5. Chatbot content, which is leveraged in the automation suite, is maintained in an excel file so that whenever there is a change in the content, it can be directly amended in the excel sheet 6. Common test steps and methods maintained in a separate file leading to 30-40% reduction in maintenance effort
• Support levels: We have three different support levels i.e. Gold, Silver and Bronze. Based on customer requirements and mutually agreed, support type will be provided. We provide technical account manager or cloud support engineer as required

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 14/02/2024
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO/IEC 27001:2013 Enterprise level certification
  • ISO/IEC 27001:2013 Information Security Management Certification – Enterprise level certification.
  • ISO 20000:2011 Compliance for design, transition, delivery and improvement
  • ISO 22301:2019 International standard for Business Continuity Management
  • SSAE18 SOC1 and SOC2 Type 2 controls
  • PCI DSS v3.2.1 Compliance to Payment Card industry Data Security
  • Trusted Information Security Assessment Exchange (TISAX)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a de-carbonization initiative, our facilities and business operations, we have challenged ourselves to find new ways to reduce our carbon footprint and invest in the low-carbon infrastructure and renewable and clean energy. We are working to attract partners to support on wheeling of solar power, hydro, usage of lithium batteries in future, solar charging infrastructure and other advanced technologies.; ; Deploying energy management platform and controls to provide energy bill reductions, energy operations transformation initiatives, Replacement of Ozone depleting substance with eco-friendly refrigerants, Replacement of existing UPS model with energy efficient models, Replacement of CFL lights with LED lights with smart sensors, Implementation of battery monitoring system, Installation of catalytic convertors to reduce emissions from DG, chiller descaling, automation of all AHU units, Influencing builders to opt for renewable resources to meet the energy requirement, retrofits, replacement of inefficient equipment etc are taken up . Also, the learnings from these activities resulted in efficient design of the building architecture that helped us maintaining lowest energy intensity. We have invested in Clean Energy with a dedicated budget to move towards green power. ; ; We have been working on Waste Management strongly advocating waste reduction, building awareness campaigns around the imperative. As a result, we have seen our overall per capita waste generation trends dip, and recycling discipline improve which led to reducing the burden on the city landfills. Our waste recycling has improved in the last few years and saw progress in reducing incineration. All the waste generated within our office premises get disposed by authorized recyclers as per the legislations.

  Covid-19 recovery

  The COVID-19 pandemic has had an unprecedented impact on societies and economies worldwide. LTIMindtree faces impact from this event at different levels. Risks include health and safety risks for our employees, impact on our customers, which may lead to reduction in customer discretionary IT spends, risk of delivery disruptions as well as increase in financial, compliance and operational risks. In addition, the pandemic impact may result in an increase in political and macro-economic risks. Some key indicators of our successful response include:; • Enablement of 99.5% of employee to work remotely ; • Increase in Project Feedback Survey scores from customers for Q4 ; • Multiple customer appreciations have been received for the smooth and seamless support provided by LTIMindtree.

  Tackling economic inequality

  As a socially conscious global enterprise, we realize that the future needs to be benchmarked not just by the financial resources we invest in, but also measured by the care, compassion and time that we willingly give. To us, CSR presents a whole new space of opportunities for ideas, technology, innovation and human energies to intersect and Together shape a transformational landscape. Strengthening our belief that yes, Together we can reach a Future that is really better, Faster.; ; Our CSR Strategy; Conversation, collaboration and commitment is the way forward for us, as we seek to nurture and grow pockets of thriving local communities that are making a tangible difference.; Through consistent engagements with credible NGOs, we have a handle on the ground realities in the social vectors we choose to impact. We monitor activities, respond to feedback and ensure a result-oriented framework is in place to expedite change. Our own volunteers are an important component of this endeavor too.; ; Our collaborations with every accredited body, individual and the beneficiary is built on a synergy of ideas, vision and realistic long-term goals. As the harbinger of positive change, we intend to convert every interaction into a constructive transformation. Most importantly we remain patiently and steadfastly committed to the causes we have taken up and ensure that each activity is taken to a logical and successful conclusion. ; ; Our CSR Domains & Impacts:; As we keep evolving, being accountable to the communities around us is what defines us at LTIMindtree.; Our proactive approach drives us to focus our CSR efforts on the 4 vital pillars that we believe are the fundamental catalysts for social progress – Education, Empowerment, Environment, Health & Wellness. These pillars form the bedrock of our staunch commitment to creating meaningful change and fostering a brighter future for all.

  Equal opportunity

  Diversity, Equity and Inclusion (DEI) is an integral part of life at LTIMindtree. We promote a performance-driven and customer-centric work culture to help clients achieve their business goals. We have Diversity data by Gender (Male, Female, Others), grades, location etc. We track this at an organization level, for eg- % of women in senior management, % of people with disabilities etc; ; As part of Voluntary DEI self-identification in India and US geos we also request information on ; 1. Ethnicity (US); 2. LGBTQ+ ; 3. Disability and; 4. Veteran status; As part of our HR processes, we track attrition, promotion, and gender pay-parity for gender as well.; ; We use DEI data to gather valuable information to guide long-term decisions - ; 1. Identify trends - The data is used in four key areas; retention, promotion, pay, and organizational representation. Eg, to identify if underrepresented groups have disproportionate levels of attrition, or if there is a gender pay gap.; 2. Monitor equal opportunities – we use the data to understand if there’s a balanced spread of opportunities across all diversity groups. Identify if there are low levels of representation in decision-making positions or within leadership teams. This will help us understand where the most underrepresented individuals are positioned within the organization.; 3. Employee Engagement – DEI Data gives us a better understanding of the people who make up our workforce. Identifying and addressing biases or other issues will validate our commitment to improving the overall employee experience

  Wellbeing

  LTIMindtree has a comprehensive health and safety policy in place and in addition has partnered with best-in-class service providers for the below ; ; • Employee assistance program (EAP) ; • Competent Source of Advice basis ‘The Management of Health and Safety at Work Regulations’; • Comprehensive private medical insurance ; • Competitive life insurance coverage ; ; Other measures include - ; • UK based employees receive laptops and benefit from flexi and hybrid working arrangements. ; • Employees are encouraged to cycle to work via the cycle to work scheme as per the policy in effect. ; • Close monitoring of medical/sickness related absenteeism patterns basis which support is provided on a case-to-case basis ; • Providing positive strokes for a job well done via a comprehensive rewards and recognition program ; • Ensuring adequate staffing levels thereby ensuring work life balance.; • Fully paid sick/medical leave days as per policy in effect

Pricing

• Price: £152.00 to £432.00 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at alastair.norman@ltimindtree.com. Tell them what format you need. It will help if you say what assistive technology you use.