Vysiion Ltd

Cloud Connectivity Monitoring Service

Vysiion’s Cloud Connectivity Monitoring Service for OFFICIAL environments allows for cloud services accessed via PSN and the Internet networks to be proactively monitored to ensure consistently high availability for their cloud services. The Network Operating Centre (NOC) can design, build and support the cloud connectivity.

Features

• ITIL aligned 24/7 service desk and Service Level Management
• All system and network architectures supported
• Cisco certified engineering
• Proactive configuration management
• Cyber Essentials Plus certified
• ISO27001 certified
• Vendor agnostic

Benefits

• Accurately priced service based on the size of the deployment
• 24/7 monitoring of your connectivity
• Output based service
• Supporting Government SME agenda
• Supports OFFICIAL/OFFICIAL SENSITIVE as standard
• Supporting public, community and private clouds
• Network device hardening and health check options
• Flexible levels of management available to support any in-house skills
• Can be bought alongside Vysiion’s other services or procured independently
• Experienced SC Cleared staff

£55 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloudsales@vysiion.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

123435239857463

Contact

Vysiion Sales
01249 446500
cloudsales@vysiion.co.uk

Planning

• Planning service: Yes
• How the planning service works: Vysiion will work with customers through a course of workshops and meetings to design and plan their hybrid cloud connectivity requirements and the level of service needed.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure
  • Amazon Web services (AWS)
  • Private, community and hybrid cloud environments
  • Solutions hosted in Crown Hosting and Vysiion’s hosting facility
  • Google

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Vysiion's service is agnostic to the customer's required environments and having the correct connectivity in place to access the cloud services optimises the adoption and success of cloud use.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: The speed of cloud connectivity can be tested via activities such as bandwidth monitoring, QoS latency testing, security and vulnerability testing and capacity management.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Vysiion's connectivity monitoring service provides support for all Buyer software and hosting that is accessed online or through local area network and wide area network architectures. Providing peace of mind that data can be accessed readily 24/7 and any issues can be rectified expediently.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Service levels vary. Vysiion can work with you to ensure that the service meets the requirements of your business.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Vysiion's support levels vary depending on what the customer requires ranging from full 24/7/365 with a 4 hour resolution through to a standard 8-6 Mon-Fri core hours service with a 8 hour resolution. Vysiion will work with the customer to determine the most appropriate level of support balancing budget and requirements.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Amtivo Group Limited, trading as British Assessment Bureau
• ISO/IEC 27001 accreditation date: 10/06/2016
• What the ISO/IEC 27001 doesn’t cover: Nothing is excluded
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Vysiion is committed to fighting climate change and actively influence our staff, suppliers and Buyers to support environmental protection and improvement.; ; Our “Green Team” proactively engages with staff through a monthly newsletter and incentivises their contribution to environmental protection and improvement. A recent subject was “Clean Air Day” that provided information on pollution, how it effects the planet and our health, and suggestions on how to reduce our footprint while commuting and at home.; ; The management and movement of people to and between sites requires staff to be environmentally aware and informed. A number of initiatives are in place that reduce logistics, encourage people to consider if they need to travel and how they travel. We have recently installed six electric vehicle charging points at our head office in Chippenham for staff to use on their private vehicles, as well as the company’s fleet of electric vehicles. We also encourage staff by supporting home working/use of collaboration tools.; ; We recognise that our employees make a positive contribution to the community through lending their time and expertise to local projects. Vysiion employees are encouraged to take two days paid leave per year to carry out volunteering activities for registered organisations. This has seen staff take part in litter picking activities throughout the local community and carry out conservation work in local parks and farms. ; ; We influence suppliers via selection criteria and diligence checks, giving preference to those with comprehensive environmental procedures and objectives, with an intent to influence the wider supply chain. We are building relationships with suppliers to influence the way that they report emissions data, to understand consumption and how improvements could be made, through our own supplier selection or assisting them understanding their net zero commitments.

  Tackling economic inequality

  Vysiion is committed to tackling economic inequality, in particular the digital skills gap, as part of the delivery of our services. As a solutions provider in the technology industry, we see this as integral to our development as a business, as well as the development of our sector.; ; We invest significantly in training, using an online training platform to personalise and manage individual training plans for each employee. We also ensure that training material is accessible to those with disabilities. We will continue to provide structured training and development under the contract, supporting all employees in obtaining relevant professional certifications and encouraging career progression into more senior, better-paid roles within Vysiion.; ; Vysiion recognises the critical challenge of developing digital skills in the economy and is passionate about attracting more young people into the industry. We have a number of initiatives in place around graduates and trainees and will maintain an apprenticeship scheme to provide employment opportunities to young people within the local area throughout the contract. We will continue to work closely with local schools and colleges, providing work experience/placement opportunities to young people in secondary education and employment outside term time, providing them with real-world skills and training in a high growth sector, with the prospect of a future role within the company. We will also regularly attend events such as careers fairs to speak to young people about how to apply for jobs, the type of roles that could be offered and how their skills are transferable. ; ; We will continue to run a formal graduate training programme that enables graduates to rotate through the business over a two-year period with accelerated Microsoft/Cisco/technical training, guided by an experienced mentor, to progress their careers and achieve qualifications recognised by the relevant Professional Engineering Institutions.

  Equal opportunity

  Vysiion are committed to tackling workforce inequality. Our policies/practices conform to the principle of equal opportunities in terms of recruitment, selection, training, promotion, career development, discipline, redundancy, and dismissal, ensuring employees are treated fairly in all matters. Staff receive training on subjects such as Diversity, Equity and Inclusion and Unconscious Bias, and their fulfilment of this training is logged.; ; Vysiion’s robust recruitment process and open, transparent culture encourage diversity and inclusion across all areas of the business. As an equal opportunities’ employer, we provide structured training/development, supporting our employees in obtaining professional certifications and encouraging progression into more senior, better-paid roles within Vysiion. The Learning & Development team ensures the availability of relevant training material and ensures that it is accessible to those with disabilities.; ; Vysiion offers competitive, benchmarked salaries aligned to the level of responsibility/skills/experience, with a progressive grading and pay structure. All staff on contract will be paid above the National Minimum Wage.; ; We aim to foster an inclusive workforce and are proud to have strong female representation within our leadership team. A ‘Women’s Network’ was established as a positive action scheme to help attract, promote and retain more female talent across the business, and a Mentoring Programme introduced as part of this, giving our female employees the opportunity to be coached by other accomplished women within the Group. ; ; We aim to work with educational institutions to help attract more women into STEM focused roles, helping to build a more diverse talent pool to support the UK’s future workforce needs. ; We have recently established a Diversity, Equity and Inclusion Society, that provides a safe space for employees to come together, feel secure and included and share their personal experiences and opinions.

  Wellbeing

  It’s more important than ever to ensure our employees get the best support for physical and mental health. In support of this Vysiion have a number of initiatives that focus on our employees’ wellbeing. ; ; • We cover employees with a Life Assurance Programme; • Employees have access to a Private Medical Scheme to help cover the cost of private medical treatment. The scheme also offers a number of sessions like Mindful Mondays, Wellness Wednesdays and webinars covering topics such as Women’s Health and Mental Health awareness; • Employees have access to a Healthcare cash plan that contributes to routine health checks; • Our Employee Assistance Programme gives 24/7/365 access to professionally qualified councillors to deal with all kinds of practical/emotional issues; • We encourage physical activity with a Cycle to Work Scheme; • We celebrate our employees by giving them time off on their birthday so it could be spent with friends or loved ones; • We encourage staff to take two paid charity days a year, allowing them to give something back to the community; • Employees are encouraged to purchase additional annual leave and support working from home for a better work/life balance.

Pricing

• Price: £55 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloudsales@vysiion.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.