NAIMURI LIMITED

Accelerated Discovery

Accelerated Discovery is a fast, agile approach to requirement gathering and design, supporting effective cloud development. We quickly engage with customers and technology users to identify, understand, document and prioritise a backlog. Further enhancements can then be made by our design and technology experts, to design the desired end state.

Features

• Structured stakeholder and user engagement sessions tailored to customer needs.
• Business change planning and management through effective methodologies.
• User needs capture, analysis and delivery through varied research approaches.
• Persona identification and creation based on user engagement sessions.
• Requirements collation and engineering based on surfaced insights.
• Business case production driven from identified requirements.
• Benefits mapping and management clearly presented for customer circulation.
• Rapid wireframing using UX tooling to articulate concepts and solutions.
• Refined low and high fidelity prototyping to deliver ultimate vision.
• Bespoke reporting designed to encapsulate findings delivered to customers.

Benefits

• A richer understanding of customer user bases and their needs.
• An easily digestible and prioritised requirements backlog.
• Business change plans that provide foresight of impacts and considerations.
• Development of software that has users at its centre.
• Well crafted designs that help articulate customers' visions.
• Supports outlining product or business visions based on findings.
• Customer confidence in outlining business impacts to external stakeholders
• Early involvement of technical SMEs to provide insight.
• Support in developing an ultimate service or product roadmap.
• Documented requirements for future features.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at business@naimuri.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

123714668645465

Contact

Rob Steadman
0161 883 1929
business@naimuri.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  Financial

  • Financial and Accounting Applications
  • Travel and Expense Management Applications

  Human capital management

  • Core Human Resources Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: No.
• System requirements:
  • System agnostic. Systems built to be system and data interoperable.
  • Cloud agnotic. Software built on-premise, in the cloud or hybrid.
  • Elastic License. Where appropriate, elastic used in agreement with customers.
  • Neo4j License. Where appropriate, Neo4j used in agreement with customers.

User support

• Email or online ticketing support: Yes
• Support response times: Standard working days excluding bank holidays. ; Monday - Friday 0900 - 1700 (UK Time). ; Response times can be agreed upon request.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Naimuri leverages a Site Reliability Engineering (SRE) approach to maximise support and development activities, and ensure operational stability and continuous improvement.; ; We provide specialist 4th line support, addressing complex architectural and code-level challenges often beyond standard helpdesk capabilities.; ; Our support levels are not rigid; instead, they are tailored to customer needs, ranging from standard maintenance to embedded experts acting as Technical Account Managers and Cloud Support Engineers.; ; As we customise our engagement to specific operational requirements, detailed costs for our different support levels are available upon request to ensure accurate scoping and value.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Naimuri facilitates seamless onboarding through a flexible, user-centric strategy tailored to specific operational needs. We provide onsite, online and in-application training, delivered iteratively to align with the evolving service.; ; Our approach includes:; - Embedded Learning: We frequently build services with built-in training features (e.g. interactive guides, tooltips, and onboarding wizards) to support user adoption directly within the workflow.; ; - Custom Training & Change Management: We design bespoke training programmes, ranging from self-paced e-learning to facilitator-led onsite workshops, integrated into broader change management processes to ensure successful uptake.; ; Documentation is developed following Agile principles, meaning user guides and technical references are created ‘just-in-time’ alongside feature development and releases. ; ; This ensures materials are always accurate, relevant to the current build, and available immediately upon deployment, preventing the disconnect often found with static, upfront documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: Markdown
• End-of-contract data extraction: Naimuri designs all services with data portability and open standards as core principles. We ensure that every customer retains full ownership and control of their data throughout the contract lifecycle.; ; When the contract ends, users can extract data through:; ; - Self-Service Export: Features built into our systems empower authorised users to download datasets in common open formats (e.g. CSV, JSON, XML).; ; - Bulk Extraction: For full system exits, our engineering team can provide comprehensive database dumps (e.g. SQL or API-driven extracts), that are securely transferred via encrypted channels.; ; We support the transition to new suppliers or in-house teams by providing data schemas and documentation to assist with migration.; ; Once extraction is confirmed and the off-boarding period concludes, we securely delete all customer data from our environments in compliance with GDPR and security standards, providing certification of destruction upon request.; ; Standard extraction is typically included, whilst complex bespoke migration support is available on request.
• End-of-contract process: Naimuri ensures a seamless transition by executing a collaborative Offboarding Plan that is adaptable to the commercial model engaged (i.e. Time and Materials or Fixed Price).; ; We focus on mitigating risk and ensuring service continuity during the handover.; ; Standard ‘included in the price’ offboarding activities typically include:; - Asset Handover: Full transfer of all Intellectual Property (IP), source code repositories, design assets, and technical documentation generated during the engagement.; - Standard Knowledge Transfer: Handover sessions with incoming teams or in-house staff using existing documentation.; - Security Closure: Secure revocation of access and certified deletion of data from Naimuri environments.; ; Additional Costs; Bespoke exit activities typically outside the standard scope are chargeable, and may include:; - Extended ‘parallel running’ support or consultancy during a lengthy supplier transition.; - Complex, custom data migration engineering beyond standard extracts.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Service interfaces are primarily developed as secure, responsive web applications. Our delivery model is rooted in User-Centered Design (UCD) and Agile UX processes, ensuring every solution is intuitively designed to meet specific user needs.; ; We adhere to GDS standards (or other customer-defined quality frameworks) and Technology Code of Practice. From Discovery to Live, we use iterative prototyping and continuous user testing, ensuring all interfaces are inclusive and accessible (i.e. to WCAG 2.2).; ; By combining technical excellence with design rigour, we build interfaces that: are visually consistent, resilient and scalable; reduce friction for end-users; and ensure high adoption rates.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: WCAG 2.2 AA compliance is achieved through implementation of a rigorous, multi-layered testing strategy, one transcending the use of automated checklists. ; ; Our approach integrates automated scanning (using tools like Axe and Lighthouse) with expert manual audits and, crucially, usability testing with people who use assistive technologies.; ; We test interfaces in alignment with GDS guidance, performing regular accessibility tests with real people with a diverse range of needs, culminating in an accessibility audit to ensure our services meet accessibility regulations.
• API: Yes
• What users can and can't do using the API: Naimuri develops robust, scalable APIs (e.g. RESTful, GraphQL, and AsyncAPI) which are tailored to specific customer needs. ; ; Built using Agile methodologies and engineering best practices (e.g. TDD/BDD, CI/CD), our APIs are designed ‘API-first’, to ensure seamless integration, documentation (OpenAPI/Swagger) and long-term maintainability.; ; What Users Can Do; Service Setup & Configuration: We build systems to programmatically configure the service environment. This can include onboarding new tenants, provisioning resources, and establishing initial security policies via automated endpoints, facilitating integration with Infrastructure as Code (IaC) pipelines.; ; Data & State Management: We build APIs that provide full transactional capabilities (CRUD), tailored to users’ non-functional and functional needs. Users can ingest large datasets, update record states, modify user permissions, and trigger complex workflows or analytics jobs remotely without requiring a GUI.; ; Limitations (What Users Can’t Do); Security & Integrity: To maintain system stability, users cannot bypass Role-Based Access Controls (RBAC) or disable mandatory audit logging via the API.; ; Performance Constraints: In alignment with non-functional requirements, users cannot exceed defined rate limits (throttling) designed to prevent denial-of-service scenarios.; ; Core Architecture: Users cannot modify the underlying application logic or core infrastructure configurations directly through the public-facing API; these require higher-level administrative access or code-level changes.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Naimuri develops bespoke, extensible software where customisation capabilities are defined iteratively by Stakeholders and Product Owners using our Agile and UCD processes. ; ; This ensures flexibility is built directly into the service architecture based on user research.; ; What Can Be Customised; - Users can tailor a wide range of elements, including the User Interface (UI) layout, personal analytics dashboards, operational workflows, and automation rules.; ; How Users Customise; - Depending on the features prioritised by the Product Owner, users interact with intuitive configuration systems. This could allow them to modify views, set preferences or adjust logic (e.g. drag-and-drop workflow builders) without requiring developer intervention or code deployment.; ; Who Can Customise; - Access to customisation features is governed by Role-Based Access Control (RBAC). Whilst Stakeholders define the scope of extensibility, the system allows different user types, from Administrators to Standard Users, to customise their specific environments according to their permission levels and operational needs.

Scaling

• Independence of resources: Naimuri builds applications for performance stability through cloud-native architectures, micro-services and containerisation (e.g. Kubernetes).; ; We decouple resources, allowing individual components to scale horizontally and automatically in response to specific demand.; ; Auto-scaling rules instantly provision additional compute capacity when traffic thresholds are reached.; ; Where possible we use cloud-native services, leveraging the hyperscale benefits they provide.

Analytics

• Service usage metrics: Yes
• Metrics types: Naimuri provides comprehensive metrics driven by our Site Reliability Engineering (SRE) ethos, using ‘Four Golden Signals’—Latency, Traffic, Errors and Saturation—to monitor system health and capacity.; ; Beyond technical monitoring, we collaborate with stakeholders to define bespoke Service Level Indicators (SLIs) that align with specific user needs and GDS standards.; ; These metrics are visualised on real-time dashboards and detailed in periodic reports, providing transparency and empowering evidence-based decision-making regarding service performance and user experience.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AWS, Microsoft (Azure), Elastic

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Physical access control, complying with another standard - e.g NCSC and ISO27001 standards, as well as Government Functional Standard GovS 007: Security'
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Naimuri prioritises data portability and ownership wherever possible, and provides flexible, secure export mechanisms tailored to user needs:; ; Self-Service UI: Authorised users can download records and reports via bespoke UIs in open, non-proprietary formats (e.g. CSV, JSON, XML, PDF).; ; Automated API: We build RESTful APIs supporting programmatic, bulk data extraction for seamless integration with external systems.; ; Full Extracts: For complete system migration, we can provide comprehensive database dumps (e.g. SQL).; ; All data is transferred using industry-standard encryption to ensure security throughout the export process.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON
  • XML
  • PDF
  • Markdown
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • JSON
  • XML
  • PDF
  • Markdown

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: We work with customers to ensure levels of required availability (i.e. both of resources and services) are understood, documented and agreed upon prior to the commencement of each contract.; ; Details on availability, levels of support and SLAs are agreed on a bespoke basis for every single contract, dependent on customer requirements and specifications. This would include agreement on refunds, if applicable.; ; All Naimuri solutions are architected on a 'secure by design' basis, prioritising security, resilience and availability.
• Approach to resilience: Naimuri designs, develops and supports multiple systems and applications across HMG to specific and individual customer requirements.; ; Our ‘secure by default’ approach to system architecture draws heavily from industry best practices (e.g. AWS Well Architected reviews and Secure by Design).; ; All our environments, user devices, and project deliveries observe Government Functional Standard GovS 007: Security, ISO 27001, NCSC Cloud Security and EUD principles, NIST and CIS controls, and OWASP standards as appropriate.; ; Secure cloud deployment models are default on Naimuri projects: Automated CI/CD tooling and reusable patterns enable our teams to remain secure whilst delivering at pace.; ; Naimuri undergoes annual accreditation, auditing and certification processes by HMG recognised bodies, and holds CyberEssentials, CyberEssentials Plus, and ISO:27001.; ; Our security team ensures ongoing governance and compliance with our security policies, customer security aspects, and accreditation requirements.; ; Further details on resilience are available on request.
• Outage reporting: Our approach to reporting service outages is developed on a bespoke basis for each contract, depending on individual customer requirements, specifications and environments. ; ; Accordingly, these may incorporate public dashboards, APIs and email alerts. ; ; Timeframes to respond to service outages are also contract specific, and similarly reflect customer requirements.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: Naimuri authenticates users by developing bespoke login flows tailored to specific customer needs, achieving an optimal balance between robust security and frictionless user experiences.; ; We implement Single Sign-On (SSO) using federated identity standards to streamline access across platforms.; ; To modernize the experience and reduce vulnerability, we support passwordless login mechanisms, such as magic links.; ; Crucially, we maintain a security-first posture by enforcing Multi-Factor Authentication (MFA) by default, and can also use Public Key Infrastructure (PKI) for strong cryptographic verification, to ensure access is always secure, verifiable and convenient for end users.
• Access restrictions in management interfaces and support channels: Naimuri restricts access to management interfaces and support channels by building system access controls tailored to specific user requirements. We use a hybrid model incorporating Role-Based Access Control (RBAC) and Attribute-Based Access Control (ABAC) to define permissions based on both job function and contextual attributes.; ; Crucially, we adhere to the Principle of Least Privilege (PoLP), ensuring administrators and support staff possess only the minimum access rights necessary to perform their duties.; ; This approach limits lateral movement and reduces the risk of unauthorised changes, safeguarding the integrity of critical management environments.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Naimuri authenticates users by developing bespoke login flows tailored to specific customer needs, achieving an optimal balance between robust security and frictionless user experiences.; ; We implement Single Sign-On (SSO) using federated identity standards to streamline access across platforms.; ; To modernize the experience and reduce vulnerability, we support passwordless login mechanisms, such as magic links.; ; Crucially, we maintain a security-first posture by enforcing Multi-Factor Authentication (MFA) by default, and can also use Public Key Infrastructure (PKI) for strong cryptographic verification, to ensure access is always secure, verifiable and convenient for end users.

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: Naimuri holds Cyber Essentials and ISO27001 certification, which verifies and validates our information security reporting structure, and that security policies are followed.; ; Naimuri follows a number of security frameworks as well as industry best practice to ensure the security of all assets and information, including: Secure by Design, Government Functional Standard GovS 007: Security, NCSC Cloud Security Principles, NCSC End User Device guidance, HMG IA standards, NIST and CIS controls.; ; In addition, Naimuri follows and implements customer-specific security policies and processes, as required by the customer.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Naimuri designs, develops and supports multiple systems and applications across HMG to specific and individual customer requirements. Accordingly, configuration and change management processes are customer-defined.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Naimuri's vulnerability management process observes, adheres and aligns to best practices, as set out in Cyber Essentials and ISO27001 certifications. Accordingly, vulnerabilities are assessed and mitigated either immediately or within approved timescales.; ; Naimuri follows a number of security frameworks as well as industry best practice to ensure the security of all assets and information, including: Secure by Design, Government Functional Standard GovS 007: Security, NCSC Cloud Security Principles, NCSC End User Device guidance, HMG IA standards, NIST and CIS controls.; ; In addition, Naimuri follows and implements customer-specific security policies and processes, as required by individual customers.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Naimuri adheres to several security frameworks and industry best practice protocols, and leverages a wide variety of processes and technologies to continuously monitor IT systems, networks, user activities and devices to protect from and respond to security threats, misuse, incidents, etc. ; ; Naimuri subscribes to NCSC Early Warning system checks, as well as several other notification services, and implements customer-specific requirements, as per their requirements.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Naimuri adheres to several security frameworks and industry best practices, including ISO27001, Cyber Essentials Plus, and several customer specific accreditations.; ; Naimuri has an Incident Management Plan that can be shared with the customers upon request; in addition, our Incident Report guidance and types document provides guidance for people who deal with and manage incidents.; ; User security awareness is provided via annual mandatory training and regular security briefings, which includes guidance on how users should report incidents.; ; Incidents are logged and reported as per contractual and legal requirements (e.g. specific customer contracts, ICO).
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.5%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 2%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Ltd
• ISO/IEC 27001 accreditation date: Friday 10 June 2022
• What the ISO/IEC 27001 doesn’t cover: "Solutions and or technologies not owned by Naimuri. ; ; When staff use IT systems belonging to clients, partners, or associates, their actions and the information related to both the staff and Naimuri still apply. ; ; They must still follow Naimuri’s baseline security standards, even though the IT assets themselves are not directly owned or managed by Naimuri but by another entity."
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 856e6dbb-17e4-43c5-9a95-cc781b6fd13f
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • Risk Ledger
  • JOSCAR

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at business@naimuri.com. Tell them what format you need. It will help if you say what assistive technology you use.