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SOCIAL TELECOMS C.I.C.

Device Registration & Commissioning Service

Our registration and commissioning service ensures accurate onboarding of IoT sensors, UCaaS and CCaaS devices. We complete surveys, install/register equipment, validate connectivity, configure integrations and dashboards, and confirm data flow into HappyIoT or communication platforms. Engineers verify readiness, apply firmware updates and ensure devices operate reliably from day one.

Features

  • Site surveys and readiness checks for IoT and UC devices.
  • Device installation, registration, and secure onboarding into target platforms.
  • Connectivity validation for wired, wireless, and IoT mesh networks.
  • Firmware updates and patching to ensure compliance and stability.
  • Integration with HappyIoT dashboards and UCaaS/CCaaS management portals.
  • Sensor calibration and commissioning for accurate environmental data capture.
  • Automated provisioning scripts for bulk device registration and configuration.
  • End-to-end testing of data flow and alerting mechanisms.
  • Documentation and handover packs including asset inventory and configuration details.
  • Post-installation health checks and performance optimisation recommendations

Benefits

  • Ensures accurate device onboarding, reducing errors and operational delays.
  • Improves reliability through firmware updates and proactive performance checks.
  • Accelerates deployment with automated registration and streamlined commissioning workflows.
  • Enhances data integrity by validating connectivity and sensor calibration.
  • Reduces downtime via thorough testing and readiness verification before go-live.
  • Simplifies integration with IoT dashboards and communication platforms for visibility.
  • Strengthens compliance through documented processes and secure configuration standards.
  • Optimises resource utilisation with efficient bulk provisioning and asset tracking.
  • Enables predictive maintenance through early performance insights and analytics.
  • Delivers consistent user experience with validated device functionality

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@socialtelecoms.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

1 2 4 0 7 5 8 8 4 1 7 2 8 2 2

Contact

SOCIAL TELECOMS C.I.C. Rob Mottram
Telephone: 01743299555
Email: accounts@socialtelecoms.org.uk

About your service

Service categories

Cloud Support Services

Set Up and Migration

  • Project management and governance
  • Service optimisation/right sizing
  • Mobilisation coordination

Service scope

Service constraints
This service covers registration and commissioning only; it does not include supply of devices, licences, or connectivity. All hardware and platform subscriptions must be procured separately. On-site work is subject to customer readiness for surveys, access permissions, and health and safety compliance. Remote support is standard; site visits may incur additional costs. Commissioning timelines depend on third-party lead times for device delivery and network availability. We cannot guarantee performance where customer infrastructure or integrations fall outside agreed specifications.

User support

Email or online ticketing support
Yes
Support response times
We respond within 1 business hour during standard support hours (08:30–17:30, Mon–Fri). Outside these hours and at weekends, responses are within 4 hours for urgent tickets and next business day for non‑urgent queries.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.2 AA
Web chat accessibility testing
We have validated Zoom Virtual Agent and Zoho SalesIQ chat interfaces against WCAG 2.2 AA accessibility standards. Testing included screen readers (JAWS, NVDA), keyboard-only navigation, and voice input tools to ensure operability without a mouse. Both platforms were assessed for ARIA roles, focus management, and semantic markup to support assistive technologies. We confirmed compatibility with high-contrast modes, text resizing up to 200%, and responsive layouts. Testing scenarios included initiating chats, navigating conversation history, and interacting with buttons and menus. Feedback from assistive technology users informed improvements such as clearer status indicators and simplified tab order for better usability.
Support levels
We provide a tiered support model designed for cloud communications, collaboration and IoT services delivered under Lots 2b and 3. All Buyers receive 24/7 access to our customer portal for ticket logging, tracking and knowledge base resources.
Standard Support is included at no additional cost and provides business hours coverage (08:00–18:00, Monday–Friday) with target response times of under 8 hours for high priority issues. Incidents are managed by our L1 Service Desk, which delivers triage, diagnostics and first time fix wherever possible. This tier does not include a Technical Account Manager (TAM) or Cloud Support Engineer (CSE).
Professional Support is suited to production environments requiring faster response and deeper technical expertise. Charged at 10–15% of annual contract value, it delivers accelerated SLAs (under 4 hours for critical issues) and includes escalation to L2 specialists, supported by a shared pool of CSEs.
Enterprise Support is designed for mission critical services and provides full 24×7×365 cover, including UK based out of hours support, sub 1 hour critical response and executive level L3 escalation. A named TAM provides strategic guidance, service reviews and proactive optimisation. This tier is typically 15–20% of annual contract value.
AI chatbot
Yes

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
Yes

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Trainee business architect £525.00 £350.00
Associate business architect £700.00 £470.00
Business architect £850.00 £540.00
Lead business architect £980.00 £630.00
Data architect
Role level UK Rate Offshore Rate
Data architect £900.00 £580.00
Senior data architect £980.00 £630.00
Chief data architect £1,150.00 £730.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £700.00 £470.00
Network architect £875.00 £560.00
Lead network architect £980.00 £630.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £750.00 £500.00
Solution architect £900.00 £580.00
Senior solution architect £980.00 £630.00
Lead solution architect £1,050.00 £680.00
Principal solution architect £1,150.00 £720.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £700.00 £480.00
Technical architect £875.00 £560.00
Senior technical architect £950.00 £610.00
Lead technical architect £1,020.00 £660.00
Principal technical architect £1,120.00 £700.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Trainee analytics engineer £450.00 £300.00
Analytics engineer £650.00 £450.00
Senior analytics engineer £750.00 £480.00
Lead analytics engineer £850.00 £520.00
Head of analytics engineering £950.00 £600.00
Data analyst
Role level UK Rate Offshore Rate
Associate analyst £450.00 £300.00
Data analyst £600.00 £480.00
Senior data analyst £750.00 £480.00
Principal data analyst £850.00 £520.00
Performance analyst
Role level UK Rate Offshore Rate
Associate performance analyst £450.00 £300.00
Performance analyst £600.00 £400.00
Senior performance analyst £750.00 £480.00
Lead performance analyst £850.00 £520.00
Head of performance analysis £950.00 £600.00

IT operations roles

IT service manager
Role level UK Rate Offshore Rate
IT service analyst £450.00 £300.00
IT service manager £650.00 £420.00
Senior IT service manager £800.00 £520.00
Head of IT service management £950.00 £600.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £550.00 £350.00
Major incident manager £750.00 £480.00
Problem manager
Role level UK Rate Offshore Rate
Problem analyst £475.00 £310.00
Problem manager £700.00 £450.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk analyst £350.00 £225.00
Senior service desk analyst £450.00 £300.00
Service desk manager £600.00 £400.00
Head of service desk £850.00 £550.00
Service transition manager
Role level UK Rate Offshore Rate
Service acceptance analyst £400.00 £260.00
Service readiness analyst £550.00 £350.00
Service transition manager £750.00 £480.00
Lead service transition manager £900.00 £600.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Trainee business analyst £400.00 £260.00
Junior business analyst £475.00 £310.00
Business analyst £650.00 £420.00
Senior business analyst £800.00 £520.00
Lead business analyst £900.00 £580.00
Head of business analysis £1,000.00 £650.00
Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £500.00 £330.00
Delivery manager £700.00 £450.00
Senior delivery manager £875.00 £560.00
Head of (Agile) delivery management £1,000.00 £650.00
Product manager
Role level UK Rate Offshore Rate
Associate product manager £550.00 £350.00
Product manager £750.00 £480.00
Senior product manager £900.00 £580.00
Lead product manager £1,000.00 £650.00
Head of product £1,100.00 £700.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,050.00 £700.00
Service owner
Role level UK Rate Offshore Rate
Service owner £900.00 £600.00

User-centred design roles

Content designer
Role level UK Rate Offshore Rate
Associate content designer £400.00 £260.00
Junior content designer £475.00 £310.00
Content designer £650.00 £420.00
Senior content designer £800.00 £520.00
Lead content designer £900.00 £580.00
Head of content design £1,000.00 £650.00
Interaction designer
Role level UK Rate Offshore Rate
Associate interaction designer £400.00 £260.00
Junior interaction designer £500.00 £320.00
Interaction designer £700.00 £450.00
Senior interaction designer £850.00 £540.00
Lead interaction designer £950.00 £600.00
Head of interaction design £1,050.00 £650.00
Service designer
Role level UK Rate Offshore Rate
Associate service designer £450.00 £300.00
Junior service designer £525.00 £350.00
Service designer £700.00 £450.00
Senior service designer £850.00 £540.00
Lead service designer £950.00 £600.00
Head of service design £1,050.00 £650.00
User researcher
Role level UK Rate Offshore Rate
Associate user researcher £425.00 £280.00
Junior user researcher £500.00 £320.00
User researcher £700.00 £450.00
Senior user researcher £850.00 £540.00
Lead user researcher £950.00 £600.00
Head of user research £1,050.00 £650.00

Non-mandatory Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Citation ISO Certifitcation Ltd
ISO/IEC 27001 accreditation date
Wednesday 21 February 2018
What the ISO/IEC 27001 doesn’t cover
Nil
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
Who accredited the ISO 9001 certification
Citation ISO Certifitcation Ltd
ISO 9001 accreditation date
Tuesday 6 November 2012
What the ISO 9001 doesn’t cover
Nil
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Section B - Commitment for Future: Delivery
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@socialtelecoms.org.uk. Tell them what format you need. It will help if you say what assistive technology you use.